Stolen iPhone: what to do

Please note, if you no longer have access to any iOS device associated with your Apple identifier, go to your Apple account page to delete the lost iPhone from the list of your trusted devices. Thus, you can access your iCloud without having to enter the verification code.

Procedure to follow in the event of loss or theft of your iPhone, iPad or iPod Touch

If you lose your iPhone, iPad or iPod Touch or think it has been stolen, use locate and protect your data.

Locate your device on a card

To find your device, connect to iCloud.Com/Find. Or use the app locate on another apple device that belongs to you.

If your iPhone, iPad or iPod Touch does not appear in the list of devices, it is that the location functionality is not activated. But you can still protect your account if the location functionality is not activated.

Report your device as lost

When you report your device as lost, you lock it remotely with an access code, which protects your information. This also deactivates Apple Pay on the missing device. And you can display a personalized message with your contact details on the missing device.

Report your missing device to the local police

You may have to provide them with the serial number of the device.

Submit a complaint for theft and loss

If your missing iPhone is covered by Applecare+ in the event of loss or flight, submit a complaint to replace your iPhone.

Erase your device remotely

If you erase a device on which iOS 15, iPados 15 or a later version is installed, you can always use location to locate the device or play a sound on it. Otherwise, you will not be able to locate the device or put a sound after erased it.

If you have subscribed Applecare+ with cover in the event of loss or flight, do not remove the device from locating and do not dissociate it from your Apple identifier.

Contact your cellular network operator

If the missing device is an iPhone or iPad with cellular connectivity, signal the loss to your mobile operator. Ask the operator to deactivate your account to prevent calls from being made, texts be sent and your data is used. In addition, if your device is covered by a plan of your cellular network operator, submit a complaint.

Remove your missing device from your account

If you have subscribed Applecare+ with coverage in the event of loss or flight, do not remove your lost iPhone to locate and do not dissociate it from your Apple identifier as long as your request has not been approved.

Access the Appleid page.Apple.com to remove the missing device from your list of trust devices.

Applecare+ with coverage in the event of loss or theft is not offered in all countries or in all regions.

Information on products that are not manufactured by Apple or on independent websites that are not managed or verified by Apple is provided without recommendation or approval from Apple. Apple emerges from any responsibility for the selection, proper functioning or use of websites or third -party products. Apple makes no declaration and offers no guarantee as to the accuracy or reliability of these third -party websites. Contact the seller for more information.

stolen iPhone: what to do ?

Everyone is coming to lose your smartphones, but what to do exactly when we understood that the iPhone is no longer there ?

Let’s first try to find him ! Then, in the rest of this article, learn how to find your data if the iPhone is unsuccessful. Whether lost or stolen, the steps to follow are the same, and will especially depend on the fact that the function Locate my iPhone either activated or not. By default, it is activated on all Apple devices. If you have not deactivated it manually, you have a good chance of finding your iPhone. This is the only way to spot the lost or stolen iPhone.

But what can we do if it is disabled for one reason or another ? We explain to you below.

1. Try to find the lost iPhone:
   • If the “Locate my iPhone” function is disabled
   • If the “Locate my iPhone” function is activated
2. Then, ⚡ Recover data from a lost iPhone !

�� You no longer have your iPhone but you need to access your contacts, messages or photos ?

If you think you have a backup of your device on the PC or in iCloud, you can recover the data it contains directly on your computer. Discover our software Copytrans backup extractor To find your backup on the PC or in iCloud, view and recover its content.

What to do if the “Locate my iPhone” function is disabled ?

1. Change the password of your Apple identifier from another iOS device by following this guide. If you no longer have any iPhone or iPad on hand, try to go through the Iforgot service.
2. Remember to change the passwords of your accounts to which you can access from your lost iPhone if you do not want to share your Facebook with a stranger.
3. Then, if you think your iPhone is stolen, contact the nearest police station by providing its serial number (you can find it on the original packaging or on the receip iTunes preferences).
4. Remember to delete the lost iPhone from the list of your trusted devices from your Apple account.
5. Finally, report the loss to your mobile operator to block the SIM card. Here are the steps to follow according to your mobile operator:

• Free
• Orange
• SFR
• Bouygues Telecom

How to locate a lost iPhone ?

If the “locating” function is activated, here is How to locate an iPhone ::

First of all, try to see where the lost device is: access to locate my iPhone from a browser or at the application Locate From another iOS device. You will see a green point on the map that corresponds to the location of your device:

Small bonus: you have the possibility of locating your iPhone even if it is offline or in energy saving mode (from iOS 13).

Please note: this option is not activated by default, you have to think about it before you have lost your device ��. To do this, please go to “Settings”> Your Apple identifier (at the top)> “Locate”> “Locate my iPhone” and activate the “Localize” network (under iOS 14 and 15):

Then activate the lost mode to display a message that will appear on the phone screen – you can indicate your contact details and hope that the person who has found your iPhone will contact you to get it:

If it is nearby, it is possible to make it ring:

Finally, you can also erase all your data if you think it is irrecoverable. ��
Please note: Once your device is erased, you can no longer follow its geographical position.

Recover data from a lost iPhone

You can Recover data from a lost or stolen iPhone Using our tools, Copytrans Backup Extractor and Copytrans Shelbee.

Here is what we can do to restore data according to what you want to do:

If you no longer have your device, you can search for your iPhone backups on the PC or in iCloud and recover their data:

If you are sure.e to have an iPhone backup on the PC, you can restore it directly on the new device:

Recover data from an iPhone lost from a backup

If you have thought of making backups with iCloud, iTunes or third -party software, Bingo ! We will be able to find the essentials: Contacts, photos and videos of film, notes, calendars and even messages: sms, iMessages, WhatsApp and Line discussions. Here’s how to proceed:

1. Download Copytrans Backup Extractor by clicking the button below and install the software. Download Copytrans Backup extractor
2. Open the software and click on the “search for my backups” button to start looking for iOS backups on your PC or Connect to your Apple account If your backup is in iCloud.
3. Then, once you have the list of all the backups detected, please select the one that contains your files to recover. You can press the “Select” button to open the data list that is inside.

�� If the selected backup is encrypted, you will have to enter the password to access it. As a security measure, it will not be possible to unlock the backup if you cannot find the password. ��

Then choose what you want to export and press the “Recover” button.

Finally, select the folder where these files will be restored: on the PC or a USB key. It is possible to open the destination file directly after restoration !

We can then transfer these files to an Android device. You can follow the detailed guides to export your contacts, photos and videos.

�� For more information on Copytrans Backup Extractor, see the user guide.

Restore the backup of an iPhone lost on another iOS device

To recover your data from an iOS backup on an iPhone or iPad, we offer Copytrans Shelbee. Its main advantage compared to iTunes is the possibility of selecting what you want to restore, while iTunes will replace all the contents of your device with that of backup. Here’s how to keep the data you already have on the iOS device:

First, download Copytrans Shelbee:

Install the software. You can consult our installation guide if you need help.

Then launch the software and connect your iPhone to the PC.

In the main menu of Copytrans Shelbee, choose Personalized catering ::

Then select the backup to restore on the iPhone.

You don’t know where your backup is ? Copytrans Backup Extractor will help you withdraw it ! Click here to find out how to do.

After, click on the data you want to restore:

�� To find out more about personalized catering, consult what Copytrans Shelbee does.

Recover your data from iCloud: on the PC or an Android smartphone

If the backup in iCloud is activated, you can recover your data from the PC or to restaurant simply on an iOS device. More details below:

Download iCloud data on the PC

If you remember that your iPhone was saved in iCloud, we can access it from iCloud.com:

Please note, if you no longer have access to any iOS device associated with your Apple identifier, go to your Apple account page to delete the lost iPhone from the list of your trusted devices. Thus, you can access your iCloud without having to enter the verification code.

If your contacts are stored in iCloud, you can recover them one by one or all at once by choosing everything: .

✅ Here is a complete guide that offers 6 different ways to restore lost contacts !

Then, if your photos and videos are also saved in iCloud, we offer 3 different ways to download them on the PC in this guide: how to download all iCloud photos ?

We offer an effective and easy to use tool to recover all your photos and videos at once, including the ones you have deleted – Copytrans Cloudly. More details below:

First, download Copytrans Cloudly and install it.

Then launch the software and enter your Apple identifier and the corersondant password.

Then, please enter the verification code that you have received on the device connected to this identifier to access your iCloud photo library:

In the main menu, choose what you want to do: download your files or recover the photos “definitively” deleted. In fact, the iCloud photos that you have erased are kept on Apple servers-but beyond you, they can be deleted for good at any time !

Select the backup folder on your PC or on an external hard drive:

Please wait while download is in progress. Download can take a long time depending on the number of your photos and videos, then the internet network used. If the operation is interrupted, you can start again later: Copytrans Cloudly will only recover files that have not yet been downloaded.
Finally, you will find all your photos and videos in the file indicated.

Restore data from iCloud on an iPhone

It is possible to recover all iCloud data from an iOS device by resetting it. Attention : All its content will be replaced by that of iCloud.

1. Go to settings> General> Reset> Erase content and settings:
2. This will reset the iPhone to zero, as if you have just bought it. During its configuration, you will have the choice of catering sources:
3. Select Restore from iCloud to recover your data.

It only remains to wait a little during restoration.

Here are all the tips we have to offer you in case your iPhone is lost. Hopefully the best, you may be able to find it ! Copytrans software is still there to help you ��