My mobile line no longer works, what to do

If you have activated your line or a new SIM card or if you have just changed your call number within a period of less than 24 hours: it is normal that one of the following messages is displayed: ” Erroneous card “,” Insert card “,” Check “,” Card problem »».

Problem of emission and reception of calls, SMS and MMS on my SFR mobile:
what to do ?

Whatever the problem, download the latest software update from your mobile phone and configure your phone to make WiFi calls.

My situation

I have a problem of sending and/or receipt of calls, SMS and MMS

I check the SFR mobile network

I check that I am in the area covered by the SFR mobile network

To be able to make and receive calls, SMS or MMS, You must be in a covered area by the SFR mobile network.

Check that your mobile captures the network: if this is the case, “F SFR” or reception bars (the more many of them, the better the connection) are displayed on your mobile screen.

I find out about the state of the SFR mobile network

Sometimes, in the event of strong bad weather, for example, our network equipment can be degraded.

From equipment connected to the Internet, you can consult the list of network dysfunctions detected in your geographic area. And if no incident is listed, fill out this form to report the incident.

To know

To know

• If You have reported the flight or loss of your mobile, Your line is automatically suspended to prevent an indelicate person from using it, and makes, for example, off -package or surcharged calls.

• If You asked for the momentary suspension of your line or found your lost/stolen mobile, You can contact the SFR customer service to request delivery in service.

I check the condition of my line

I check that I paid my last invoice

If you have forgotten to pay your last invoice on time, you can receive calls, but you cannot call your contacts.

For a quick return to service of your mobile line, you can pay your invoice by bank card in your SFR customer area or by calling the 06 1000 1963 From a fixed position (price of a call to an SFR mobile). About 2 hours after registering your payment, your line will be reactivated.

I check if I have not exhausted my credit or my package

If you have a blocked package or if you are the card customer and you have consumed all your credit, you can no longer make a call. To check it, log in by wifi and go to the Conso section of your SFR & me application. You can also see your consumption on your SFR customer area, section ” Consumption and invoices »».

And to make calls and/or send SMS/SMS again, you can:

• recharge your credit online,
• call it 952 From your mobile (free call from mainland France) or the 0811 900 952 From a landline phone (price of a local call in mainland France).

I check if the activation period is exceeded

If you just bought your mobile or reactivate your line, The time to put your SFR line into service is around 2 hours.

I check if my new SIM card is activated

If your SIM card is new, it may not be activated ? In this case you can:

• call it 06 1000 1963 From a fixed position (price of a call to an SFR mobile) to activate it,
• proceed to its online activation on your SFR customer area.

I check if my SIM card works in another mobile phone

Your SIM card normally worked a few hours ago ? Turn off your laptop, take the SIM card out of your mobile and slide it in another mobile (SFR or Deimlocké).

• If it does not work either, it is your SIM card that is failing: it must be changed for free.
• If the SIM card works in this other phone, go to step 3.

Customer SFR The card: I check if I identified myself

If you are a customer SFR the card and you did not identify yourself within 15 days of activation of your SIM card, SFR can suspend your line. To reactivate it, you must indicate your contact details to SFR.

To know

To know

• If the message ” PUK code “Shows on the screen of your mobile, your SIM card is blocked because 3 erroneous SIM codes have been entered in following. In this case, you need to find your PUK code and unlock your SIM card.
• If the message ” 112 “(Emergency call number) or “Emergencies only »Affects, this means that your mobile does not capture the network. Use a fixed phone to contact SFR customer service.
• If the message ” PIN2 code ” Or ” PUK2 code »Affects, contact your customer service from another phone.

I check that my mobile is working properly

I check if my mobile is in plane mode

Make sure your mobile is not in mode Plane (also sometimes called ” flight “, ” offline “ Or ” offline “)).

If this is the case, it is on but does not try to connect to the network. Disable the plane mode of your mobile to reconnect it to the network.

I verify that my mobile turned properly

Remember your phone.

I check if the activated network mode

Activate automatic network mode. For that :

• Go to the menu Settings of your mobile under Android,
• select “More networks”, Then “Mobile networks”,
• Press on “Network operators”,
• choose “Automatic selection”.

Or

• Go to the menu Settings of your mobile under iOS,
• select “Cellular data”, Then “Network selection”,
• Activate the selection of the automatic network using the cursor.

I check that my mobile is well broken down

You have inserted your SIM card into another phone and you manage to send and/or receive calls, SMS and MMS: this confirms that your own mobile is faulty. You can then have your mobile repaired or decide to change your mobile.

My mobile line no longer works,
what to do ?

To resolve your mobile dysfunction, perform the 3
following checks

Perform the basic checks

I check the following elements

• Is your mobile on ?
• Is your battery busy ?
• Is your SIM card well inserted ?
• Is your line active ?
• Have you asked for a restriction on your line ?

I check if I made a change within a period of less than 24 hours

If you have activated your line or a new SIM card or if you have just changed your call number within a period of less than 24 hours: it is normal that one of the following messages is displayed: ” Erroneous card “,” Insert card “,” Check “,” Card problem »».

If I have a VPN offer, I check the call profile of my line

If you benefit from a VPN offer on your line, check the call profile of your line to make sure that the calls you try to make are authorized. If you are a fleet manager, you can change the profile ” VPN ” of the line.

You have blocked your SIM card, you are asked for the PUK code ?

I try to unlock my SIM card

• Consult them Procedures to unlock your SIM card.

I do handling to reconnect my phone to the network

If you are in the covered area, you can perform the following manipulations to reconnect your phone to the network:

• Pass the mobile in manual network search mode and start research
• Select a third -party network
• Turn off and turn on the mobile (to update technical information on the network)
• Select the SFR network
• Redo a emission and/or reception test

To note

If your mobile displays figures and not the name of the SFR network on the screen: you are located in the white area (area covered by another operator).

Make sure the problem does not come from the phone or the SIM card

I insert my SIM card in another mobile

Insert your SIM card into another SFR mobile. If the card works, the problem comes from your mobile.

The problem comes from my SIM card

If your SIM card does not work in another SFR mobile. The problem comes from your SIM card.

• If you have a blank sim card in stock you can activate it from your Client area. For more information, see our advice for Activate SIM cards from your customer area.
• If you do not have a SIM card in stock, you can order one from your Client area. For more information, see our advice for Order SIM cards from your customer area.