Move your Internet and TV services with Orange

Note that in this case, specific costs and work of network connection are to be expected.

Orange Internet move: how to go about it ?

Moving is often an ideal opportunity to change operator. But beware of termination fees ! A move is not always considered a legitimate reason to be able to terminate an Orange Internet or Mobile Subscription without cost.

You want to take advantage of your move to terminate your Orange Internet subscription ? If you are no longer committed, no problem. The 50 euros in termination costs billed by Orange will most likely be supported by your new operator. On the other hand, if you are still incurred, the termination fees can be substantial. In this case, you may need to consider transferring your contract to your new address. This will allow you to wait for the end of your commitment period to terminate your subscription by limiting the costs.

How to transfer a line during an Orange Box move ?

During a move, you can completely request the transfer of your internet or mobile subscription. Before requesting the latter, check that your new accommodation is well eligible for the technology you have. If the Orange eligibility test is not conclusive, your advisor will direct you to a replacement offer.

During an Orange Internet move in mainland France, Your phone number starting with 09 is automatically kept.

If you have a phone number starting with 01, 02, 03, 04 or 05, the latter can be kept. However, you need to move In the same elementary numbering zone. The Orange Box Customer Service indicates this item when requesting.

To schedule an Orange Internet move, you have the option of applying from your Customer Area Orange. To apply for an orange move, appointment on your customer area, on the “moving” link. You can also ask Orange a phone move to the operator’s customer service.

And the question: “an orange move, how long ? The answer depends largely on you ! Indeed, so that your Orange Box offer is active on the date you want, you must request the move at least 15 days before. You can also anticipate this Orange Moving request Up to 2 months before the date.

Other information

To process your Orange internet request as soon as possible and avoid a technician trip, you must Communicate certain information to the operator. This is done when submitting an ADSL line moving request or fiber move, namely:

• The full address of your new accommodation (street, building, floor, apartment number, etc.),
• The phone number or/and the name of the old occupant of your new accommodation,
• The orange logo number which appears on a plate at the bottom of the entrance door amount. Often this plate is the outside of your new accommodation,
• In the event of an orange fiber move, if your new accommodation is equipped, you will communicate the number indicated on the fiber optic socket. This number to be provided for your Orange Fiber Demance request is in the following form: FI-XXXX-XXXX or UG-XXXX-XXXX.

By submitting a moving request, you can make a Orange move monitoring within 24 hours:

• To do this, you will receive an SMS. It will contain the necessary access to monitoring your orange move in real time Since your Customer Area.
• You will also receive an SMS to inform yourself that your ADSL Internet Orange Access (or your Orange Fiber Box Access) is active at your new address.

Good to know: your internet access to the old address will not be cut before the date indicated when requesting. And if your orange line move has not yet been done at the time of your move to your new address, know that You can still stay connected to the Internet. You have the possibility of taking advantage of 200 GB of Internet credit per month during a period of 2 months With the Internet connection sharing solution on the Orange or SOSH mobile line of your choice.

If you are not an orange mobile or orange box + mobile customer, you can benefit a loan of an airbox 4G with 200 GB of data usable for 2 months from your orange move.

The transfer of your internet offer is free unless the move of your access requires the intervention of a technician. For fiber, it’s always free, even if a technician has to move to your new home.

Good to know: if you already benefit from a Orange box promo, The latter will always be valid after your request for moving to your new address.

Finally, note that you do not have to re -engage when you transfer a subscription. You remain engaged under the same conditions, no more, no less.

How to open an orange line during a move ?

If you move to a new accommodation, Other procedures are to be taken to connect your accommodation to the telephone network or to fiber.

Note that in this case, specific costs and work of network connection are to be expected.

To connect your orange line to the telephone network on the day of your move, it is recommended to make an appointment with “New house” customer service. You can contact them at the following address: [Email Protected].

Once your new accommodation has been connected to the network, the operator will be able to move Orange Internet moving.

How to change the Orange subscription in the event of a move ?

You can change your subscription at any time by contacting Orange customer service by phone at 3900. Otherwise, you can go directly through your customer area. Nevertheless, if you are still incurred and you want to change your subscription, costs may be claimed. This is valid for internet offers as for mobile offers.

To discover and change your subscription as part of an Orange line move, you just have to test eligibility of your new address. You can also Compare all the available box subscriptions At Orange (Orange student internet offer, Orange Internet Subscription alone, etc.) thanks to our internet offer comparator.

If you subscribe to an Orange Internet Orange ADSL or VDSL and your new accommodation is eligible for a fiber optic orange box offer, you can change by depositing a Orange Box Request Request directly via your customer area from the “Orange and moving” section.

Other cases

On the other hand, if you have subscribed to an orange fiber offer and your new address is not yet eligible for very high speed, you will then have to choose a Orange Orange Internet offer in high speed Suitable for your needs. You can also do this:

• From your customer area,
• With an orange advisor by phone from the Orange Contact moving section available on the operator’s website.

If your box and TV decoder are not compatible with your new Internet offer, the operator provides you with new equipment. You will then have to return your current equipment to Orange.

As part of an orange fiber move with a subscription change (adsl box offer to offer fiber box):

• The Orange technician will bring your new livebox and TV decoder at the time of installation and will resume your current equipment;
• New internet identifiers will be communicated to you by mail before installation;
• In the event of a change in an ADSL offer to a fiber offer, you keep the same Orange messaging address.

As a reminder, the operator Orange markets Two Livebox Offers in broadband with ADSL and VDSL And Two very high speed livebox offers with fiber. You can also enjoy high speed in your home via The 4G network with the Orange 4G box offer.

How to terminate during an orange move ?

You move soon and want to take advantage of it to terminate your Orange subscription and make your box ? First of all, be aware that termination fees of € 50 will be requested. This is valid regardless of your subscription. An termination at no cost is made in the event that your new address is not eligible for the same offer.

If you are still engaged, you will also have to pay the total of the remaining monthly payments due to the first year of engagement. Will be added to these a quarter of those from the thirteenth month of commitment.

Estimate the total of your termination fees From your customer area Before terminating your contract. This will allow you to avoid unpleasant surprises.

Your decision is made, you terminate your Orange Internet box:

• You can do it directly from your customer area in the offer and options> Corporation> termination section;
• You will immediately receive an SMS and an email confirming that your request has been taken into account;
• The termination of your contract takes effect 10 days after your request or on a later date that you must indicate in the termination form;
• The return of your equipment in a relay point or by post must take place within 30 days of the closing of your contract. After this period, additional costs may be claimed.

To keep a trace of your request, you can also terminate your Orange Internet subscription by sending a registered termination letter with acknowledgment of receipt to the following address:

Orange Customer Service

59878 Lille Cedex 9

You can Follow your termination request Orange From the clickable links received by SMS and email at the time of confirmation of taking into account the termination orange moving.

Good to know: in the event of a legitimate reason as a move abroad, you can end your contract during the free commitment period. To do this, you must perform Orange Termination Moving Request for legitimate reasons Since your Customer Area in the “Offers and options” tab then “terminate”.

Be careful, you must provide supporting documents corresponding to your situation to terminate your Orange box subscription at no cost.

Everything about Orange

• Watch TV with orange packages
• Orange customer service
• Internet boxes without obligation orange
• Orange packages abroad: everything you need to know
• Refit an Orange mobile offer

Are you eligible for fiber ?
Test free your eligibility in less than 3 minutes And discover the best offers For your internet access.

Move your Internet and TV services with Orange

Your Internet and TV services move with you, and then that’s all.

At least 20 days before:
We are getting ready

• It’s for when ? Ask for your move at least 20 days before D -Day (and even 2 months in advance if that tells you).
• You have a moving date ? First test your future address and find out if the fiber is available.
• Then compare the offers and make your choice then let yourself be guided. Take the opportunity to add your 200 GB offered.

Until D -Day:
We take care of everything

• We take care of transferring your fixed TV internet services to the date you chose free of charge.
• You change boxes or equipment ? We give you to the address of your choice or in relay point.
• You want to follow your request ? Go to your customer area or on the orange and me app.
• You have a question about your fiber installation ? Contact your moving specialist immediately.

D-day :
And hop, it’s ready !

• Reconnect your livebox in your new home. You need help ? Let yourself be guided here or from the orange app and I.
• Make sure everything works perfectly with a good film for example !
• A question about your fiber services ? Your moving specialist remains available.

A moving specialist alongside you

Fiber is available in your new accommodation ? A moving specialist will take care of you until the activation of your orange services in your new accommodation. Well seen, no ?

Answer the SMS that he will send you within 24 hours after confirmation of your moving request and then ask him all your questions on:

• Monitoring your move or a change request
• Receipt or installation of your livebox or a TV decoder
• The operation of your internet connection or TV during moving.

• This service is available for our fiber offers !
• Exchange with your SMS moving specialist or ask him to remember:
• Monday to Friday from 9 a.m. to 6 p.m. out of holidays
• Answers within 4 a.m. or the next day if you send your SMS after 6 p.m.

• This service is available for our fiber offers !
• Exchange with your SMS moving specialist or ask him to remember:
• Monday to Friday from 9 a.m. to 6 p.m. out of holidays
• Answers within 4 a.m. or the next day if you send your SMS after 6 p.m.

We thought of everything: you will never be deprived of wifi or TV !

200 GB to stay connected

Need to connect your computers or tablets during your move ? We offer you 200 GB per month for 2 months.

How to take advantage of it ? Add them directly When requesting moving on your Orange or Sosh mobile or request an Airbox loan. What to do with 200 GB ?

The TV app to miss anything

You move the day of the match of the year or the last episode of your series ? Find orange TV on your PC, mobile or tablet at any time. ?
How to take advantage of it ? It’s very simple, Download the Orange TV app for free. Consult the Orange TV app

Follow the progress of your request for moving at any time

We answer your questions

How to keep my current offer (Internet, TV services) ?

You will be able Keep your current offer If the same technology (fiber, ADSL or VDSL) is available at your new address.
If your current offer cannot be kept, a change of offer, Without prior termination, will be offered to you when you apply for a moving.

We will take care of the transfer of your services by keeping your identifiers, your customer area, your mailbox and your vod.

Good to know : In the case of a move to an overseas department or by leaving the DOM, the conservation of the offer is not available.

The temporary suspension of the subscription is not proposed.

During the move of my livebox, TV decoder, fiber housing ?

When requesting moving, we will tell you if you can keep your orange equipment or if you have to change it.

If you keep your orange equipment:
You have to Take your livebox, your TV decoder, as well as the cables correspondents. Don’t forget your remote control.

If you change orange equipment:
You will be informed of the date of delivery of your new orange equipment when requesting moving.
You will then have to deposit your old equipment in the relay point of your choice after receiving an email indicating the procedure to follow.

Once in your new accommodation:
You can reconnect your orange equipment using the application My livebox.
You have a fiber offer ? An expert can take care of everything and optimize the installation (optional at € 109).

You have another equipment to return ? A fiber box ?
It is important to return only orange equipment.
We recommend that you Consult our page dedicated to equipment.

When do I have to make my request for a move ?

You can plan a move At the earliest 2 months before The date of your move.

We invite you to make your request Ideally 15 days before The date of your move for activating your Internet and TV services from your move.

Good to know for fiber
If we detect that a technician meeting is necessary, we will offer you to select online a date from the available slots.

You have already moved ?
Place your request online right now.

The temporary suspension of the subscription is not proposed.

When will my Internet and TV services be interrupted in my current accommodation ?

We invite you to make your request Ideally 15 days before The date of your move for activating your Internet and TV services from your move.

When you make your moving request, you choose the activation date From your services to your new address and the date of cut From your services to your old address.
You can choose these dates when you request to move.

Good to know : Your Internet and TV services cannot be available for two addresses at the same time.

Are there any costs to move my services ?

There is No costs to be expected For the transfer of your services to your future address regardless of the technology available: ADSL, VDSL, Fiber.

Good to know : If your accommodation eligible for fiber is not yet connected, we will take care of it without any supplement.

I will keep my landline phone number ?

During your online request, you will be offered to keep your number if possible.

You can keep your current line number When your number starts with 09.

If your number starts with 01, 02, 03, 04 or 05, you will keep your phone number if you move in the same area numbering (01, 02, 03, 04 or 05).
Example: you live in Lille (03) and you move to Rennes (02), you will change fixed phone number.

In the case of a departure from a metropolis or a move to another overseas department, the number will not be kept.

Why move my Internet and TV services ?

Transfer your Internet and TV subscription, it’s simple.
Just inform us by making your moving request, No need to terminate.

• You will keep your identifiers, your customer area, your mailbox and your VOD.
• You will be able Keep your current offer If the same technology (fiber, ADSL or VDSL) is available at your new address.
• You can compare your current offer to new offers if you want to change your offer.
• You have your new equipment right away.
• You benefit from 30 days to return your old equipment in relay point.

You need more information ?