Orange: Internet and mobile offers, services and contact, Orange Box | Livebox ADSL or fiber internet offers
Orange box: Internet alone, TV, phone
Orange internet boxes in ADSL allow you to benefit from a Ascending flow of 1 Mb/s and a descending speed of 15 Mb/s. In addition to this, calls are unlimited to fixed and more than 150 television channels are available.
Orange: Internet and mobile offers, services and contact
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Orange is one of the historic players in the French telecommunications market. Present for decades, this Internet access provider and mobile operators market boxes and packages for individuals and professionals. To subscribe to Orange, you must attach customer service to 3900.
Orange ?
What is the role of the Orange group ?
Created in 1988 (under the name of France Telecom), Orange is the largest French group in the telecommunications sector. He is best known as Internet service provider And mobile operator For individuals and professionals.
To take out an Internet box contract or a mobile package at Orange, you must contact your customer service by phone by dialing 3900 or go to the Internet access provider website (ISP) to carry out an online subscription.
What is the story of Orange ?
To understand the history of the creation of Orange, we must go back to the 19th century. In 1878, the French state created the Ministry of Posts and Telegraphs whose aim is to take charge of the telephone services (which appeared a few years ago) which will be nationalized in 1887.
Until the 1970s, France will implement important measures in order to develop the national telecommunications network. In July 1987, following a request from the European Union for competing of telecommunications services, the Directorate General of Telecommunications was renamed France Telecom.
In 1994, the company Orange PLC is born in the United Kingdom as a subsidiary of the Vodafone group. It was not until 2000 that France Telecom bought Orange PLC for the sum of 39.7 billion euros.
In September 2004, telephony experienced a turning point in France with the privatization from France Telecom following the cessation of the shares that the French State held in the company.
Finally, it was in 2013, following a vote of the National Assembly, that France Telecom definitively became Orange.
What are the missions of Orange ?
Currently, Orange divides its activities into Five branches ::
- Residential communication (fixed telephony, internet, television, etc.);
- Personal communication (mobile);
- Corporate communication;
- Banking services (Orange Bank);
- Homeland services.
Residential communication and personal communication branches are the most developed. Indeed, Orange is the main Internet service provider And mobile operator in France with several tens of millions of customers. Since 2011, the supplier has launched its Low-Cost Sosh brand, to allow individuals to have access to plans at low prices.
As a result, Orange equips individuals and professionals with equipment allowing them to benefit from high -speed Internet access (ADSL) and very high speed (optical fiber).
In order to offer the best possible internet connection, Orange installs the optical fiber even in the accommodation and not in the street or at the foot of the building. Thus, subscribers can take advantage of a very high speed internet connection without losing speed or network quality.
What are the Orange Internet boxes ?
Like all Internet service providers, Orange offers several boxes on subscription. In addition to allowing an internet connection at the top or very high speed, the orange boxes also offer fixed telephony and television.
According to their geographical area And of their preference, orange subscribers have the choice between two types of internet connection:
- The ADSL which passes through the fixed telephone line;
- Optical fiber which is directly installed in the accommodation.
What are the Orange Fiber Internet boxes ?
Before taking an interest in orange fiber internet boxes, you must first define what fiber optics is. This is a technology that allows you to benefit from a very high speed internet connection thanks to a very fine series of cables.
Optical fiber cables are installed underground and and offers a speed of flow greater than that of ADSL. There are currently two fiber types ::
- There Ftth (Fiber to the Home) whose cables arrive directly in the accommodation;
- There Fttla (Fiber to the Last amplifier) whose cables stop in the street or at the foot of the building. The connection to the accommodation is then done using a simple coaxial cable.
At Orange, fiber optics is in FTTH.
In September 2023, Orange offered the subscription three fiber optic internet boxes:
- The Fiber Livebox;
- The Livebox Up Fiber;
- The Livebox Max Fiber.
By opting for the Fiber Livebox, Orange subscribers can take advantage of the internet with very high speed with 400 Mb/s in upward and descending speed. In addition, orange television and unlimited calls to the fixes are included.
Those who prefer to choose the Livebox Up Fiber, Individuals are entitled to a maximum of 2 Gb/s shared and 1 GB/s per equipment. Fixed telephony and television are obviously included.
For optimal performance and many options included, the Livebox Max Fiber is the one it would be better to choose.
| Offer | Speed | Price | Commitment | TV | Options |
|---|---|---|---|---|---|
| Fiber Livebox | 500 Mb/s | € 42.99/month | 12 months | Up to 140 TV channels included | Ultra HD 4K Ultra HD TV decoder |
| Livebox Up Fiber | 2 Gb/s | € 50.99/month | 12 months | Up to 140 TV channels included with orange connected TV | Ultra HD 4K decoder, a 2nd decoder or a TV key and a Wi-Fi 6 repeater |
| Livebox Max Fiber | 2 Gb/s | € 55.99/month | 12 months | Up to 140 TV channels included with 4K Ultra HD decoder on request, Orange connected TV and replay max | 2nd Ultra HD 4K decoder; A TV key; Wi-Fi 6 repeaters; A 20GB airbox |
Before subscribing to a fiber optic internet subscription, you must ensure that the accommodation is has been connected to the fiber. To do this, make an eligibility test or consult the arcep card by clicking here.
What are the Orange Adsl Internet boxes ?
L’ADSL is the most common means of connection to the internet in France. Indeed, it is enough that the accommodation is equipped with a Fixed telephone socket so that we can have internet access in ADSL.
Orange ADSL Internet boxes are the same as for optical fiber, namely: Livebox, there Livebox Up and the Livebox Max.
Orange internet boxes in ADSL allow you to benefit from a Ascending flow of 1 Mb/s and a descending speed of 15 Mb/s. In addition to this, calls are unlimited to fixed and more than 150 television channels are available.
| Offer | Speed | Price | Commitment | TV | Options |
|---|---|---|---|---|---|
| Livebox | 15 Mb/s | € 38.99/month | 12 months | ||
| Livebox Up | 15 Mb/s | € 46.99/month | 12 months | ||
| Livebox Max | 15 Mb/s | € 51.99/month | 12 months |
What are the mobile orange packages ?
What are the classic mobile packages of Orange ?
In addition to being an internet service provider, Orange is also a mobile operator recognized for the quality of its telephone network. The historic operator provides individuals several mobile packages:
| Package | Price | Features |
|---|---|---|
| 40GB limited series | € 28.99 Commitment: 24 months | Unlimited calls/SMS/MMS Internet: 40 GB |
| 200GB 5G package | € 32.99 then € 44.99 Commitment: 24 months | Unlimited calls/SMS/MMS Internet: 200 GB |
| 100GB 5G package | € 16.99 then € 31.99 Without engagement | Unlimited SMS/MMS and unlimited calls Internet: 100 GB |
| 240GB 5G package | € 64.99 24 months | Unlimited calls/SMS/MMS and unlimited calls/SMS in Europe Internet: 240 GB |
| 2h 100mo package | € 2.99 then € 8.99 Without engagement | Unlimited SMS/MMS and 2 hours of calls Internet: 100 MB |
| 2h 20GB package | € 16.99 then € 19.99 Without engagement | Unlimited SMS/MMS and 2 hours of calls Internet: 20 GB |
| 170GB 5G package | € 22.99 then € 34.99 Without engagement | Unlimited calls/SMS/MMS Internet: 170 GB |
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At Orange, all mobile packages have a one -year commitment period. On the other hand, subscribers benefit from a reduction on the price of the subscription during the first 12 months.
Despite orange efforts to have the most efficient network, many consumers prefer to retain the Mobile packages which are sometimes deemed too expensive in relation to the competition.
What are the 5G Mobile Orange Packages ?
Recently, mobile orange packages have been compatible with the 5g. This new technology that supplants 4G will allow you to benefit from a much better internet connection on mobile.
Thus, Orange has Three 5G mobile packages ::
| Package | Price | Telephony | Internet | Commitment |
|---|---|---|---|---|
| 40GB limited series | € 28.99 | Unlimited calls/SMS/MMS | 40 GB | 24 months |
| 200GB 5G package | € 32.99 then € 44.99 | Unlimited calls/SMS/MMS | 200 GB | 24 months |
| 100GB 5G package | € 16.99 then € 31.99 | Unlimited SMS/MMS and unlimited calls | 100 GB | Without engagement |
Like Orange, many operators like Free, the SFR group or the Bouygues Télécom operator have chosen to sell 5G mobile packages Even if this technology is still being deployed in the territory.
How to contact Orange Customer Service ?
What is the Orange customer service number ?
Contact Orange Customer Service by phone is very useful when you try to take out an internet box or a mobile package. Indeed, the subscription can take place by phone in just a few minutes which saves time.
The number to compose to reach Orange customer service by phone is the 3900. This number allows you to obtain information on all orange offers and to carry out a subscription.
As a reminder, Orange customer service can be reached from Monday to Saturday from 8 a.m. to 8 p.m.
Can we join Orange online customer service ?
Subscribers who wish to contact Orange Customer Service online can do so by logging into an orange gate Then at their Online customer area.
From this interface, they can obtain information on their subscription, modify it, terminate it or even benefit from the help of an Orange advisor.
The customer area is only accessible with a password and themail address attached to the subscription.
How to contact Orange by mail ?
In certain situations such as termination of contract or disputes, it is preferable to communicate with the FAI by mail. This allows you to keep a written proof exchanges that can be used in the event of a conflict.
Orange customer service can be reached at various addresses depending on the nature of the demand and the geographic area. However, it can be noted that the main postal addresses of Orange customer service are as follows:
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Faq
How to talk to an orange advisor ?
To speak with an orange advisor, you have to compose the 3900 (Monday to Saturday from 8 a.m. to 8 p.m., price of a normal call). In addition, it is possible to use the Djingo chatbot to be linked to an orange advisor.
How to access my Orange user account ?
To access its Orange user account, that is to say its Orange customer area, it’s necessary :
- Go to the Orange website
- Click his “already customer ? Identify yourself ”(top right)
- Choose “Customer Space”, then “Identify yourself”
- Enter your email address or Orange mobile number
How to access my orange mailbox ?
To have access to Its orange mailbox fr, it’s necessary :
- Go to the Orange website
- Click on “Mail”
- Enter your email address or Orange mobile number
Updated on July 19, 2023
Web editor – Energy specialist
Orange box: Internet alone, TV, phone
Orange The leading internet supplier in France offers formulas with (open offers) or without mobile, and in fiber optics, ADSL, VDSL or VDSL2 according to technical eligibility of the subscriber line. The maximum speed is 2GB/s with very high speed (THD or fiber) subscriptions available from 24.99 € per month.
- Promo: the Livebox Fiber or ADSL is on promotion at only 23.99 € per month
Fiber Livebox
12 -month commitment
Unlimited calls to fixed
140 channels including 44 HD channels
Calls to fixed
Connectivities available
Livebox Up ADSL -Bon Plan Web
12 -month commitment
Unlimited calls to fixed & mobile
140 channels including 44 HD channels
Calls to fixed
Connectivities available
Livebox Max ADSL + Paramount + offered 6 months
12 -month commitment
Unlimited calls to fixed & mobile
140 channels including 44 HD channels
Calls to fixed
Connectivities available
Livebox ADSL + Paramount + offered 6 months
12 -month commitment
Unlimited calls to fixed
140 channels including 44 HD channels
Calls to fixed
Connectivities available
Livebox up fiber + paramount + offered 6 months
12 -month commitment
Unlimited calls to fixed & mobile
140 channels including 44 HD channels
Calls to fixed
Connectivities available
4G Home 200GB 1 month offered
Without engagement
No unlimited calls
70 channels via the Orange TV application
Connectivities available
Livebox max fiber + paramount + offered 6 months
12 -month commitment
Unlimited calls to fixed & mobile
140 channels including 44 HD channels
Calls to fixed
Connectivities available
Open ADSL + 2h 100mo (blocked)
Unlimited calls to fixed
Open fiber + 2h 100mo
Unlimited calls to fixed
Open fiber + 2h 100mo (blocked)
Unlimited calls to fixed
Unlimited calls to fixed
OPEN UP ADSL + 2H 100MB package
Unlimited calls to fixed
OPEN UP ADSL + 2H 100MB (Blocked)
Unlimited calls to fixed
Open up fiber + 2h 100mo
Unlimited calls to fixed
Open up fiber + 2h 100mo (blocked)
Unlimited calls to fixed
Open Max ADSL + 2h 100 MB
Unlimited calls to fixed
Open max fiber + 2h 100mo
Unlimited calls to fixed
Unlimited calls to fixed
Unlimited calls to fixed
Open up fiber + 2h 20GB
Unlimited calls to fixed
Open up fiber + 24/24 100GB
Unlimited calls to fixed
OPEN UP ADSL + 2H 20GB
Unlimited calls to fixed
OPEN UP ADSL + 24/24 100GB 5G
Unlimited calls to fixed
Open Max Fiber + 2h 20GB
Unlimited calls to fixed
Open Max Adsl + 2h 20GB
Unlimited calls to fixed
Open max fiber + 24/24 100GB
Unlimited calls to fixed
Open up fiber + unlimited package 170GB
Unlimited calls to fixed
Open Max ADSL + Unlimited package 100GB
Unlimited calls to fixed
Open up fiber + 24/24 10GB
Unlimited calls to fixed
OPEN UP ADSL + 24/24 10GB
Unlimited calls to fixed
OPEN UP ADSL + 24/24 10GB package
Unlimited calls to fixed
Open max fiber + 24/24 10GB
Unlimited calls to fixed
Open Max ADSL + 24/24 10GB
Unlimited calls to fixed
Open up fiber + 24/24 200GB loyalty
Unlimited calls to fixed
OPEN UP ADSL + 24/24 200GB Loyalty
Unlimited calls to fixed
Open up fiber + 24/24 240GB loyalty
Unlimited calls to fixed
OPEN UP ADSL + 24/24 250GB Loyalty
Unlimited calls to fixed
Other suppliers
Other suppliers
Internet offers XDSL Orange:
The Orange Internet supplier markets 3 livebox offers available in ADSL or VDSL 2 from 24.99 € per month. High speed offers at Orange are subject to a 12 -month commitment, box rental included. The termination costs with this operator are billed € 50 and the costs of commissioning the TV decoder are € 40. Recall that XDSL subscriptions are no longer marketed in areas equipped with orange fiber. The Livebox offer includes the Cineday service which allows every Tuesday to obtain 1 place of cinema offered for 1 purchased, within the limits of places available.
Livebox includes high -speed Internet access in ADSL or VDSL2, Orange TV with 140 channels, 50 of which are in HD but also the phone with unlimited calls to the fixed metropolitan France, DOM and more than 100 international destinations. Calls to Tunisia fixes are offered on request and to communicate with your loved ones in Algeria, this subscription includes on request 10 hours of calls to the landlines of Algeria.
For the TV part, Orange provides a new HD compatible UHD TV decoder. This equipment is compatible with ultra HD and Dolby Atmos® technologies to make you benefit from a 4 -time more clear image than high definition and completely immersive sound.
And to not miss anything from your favorite programs, the UHD TV decoder is compatible with the UHD TV Recordor which allows up to 200 hours of HD quality (i.e. 450GB). With this decoder, Orange allows you to access all the Orange TV services: Netflix, OCS, Canal, BeIN Sports, bouquets of chains, Orange VOD and replay, without forgetting the games, Radio, Deezer. The recorder and multi -screen decoder are available at € 10.
There Livebox Up Contains high speed internet access in ADSL or VDSL2, Orange TV with 140 channels including 50 in HD and a 240GB recorder, the telephone with unlimited calls to the fixeds of Metropolitan France, DOM and more than 100 international destinations (Tunisia offered on request) and unlimited calls to the mobiles of Metropolitan France, Dom + USA and Canada. The 10 hours of calls to the Algerian fixeds are also offered as an option. Regarding equipment, with this offer, Orange provides you with New Livebox 4 as well as the New UHD TV decoder. Another service, the WiFi repeater to extend the wifi cover throughout the house is offered at € 1 with the reimbursement of € 88 available at Orange. There is also the Livebox Max on WiFi 6 with 3 repeats of proposed.
Good to know, these XDSL offers are no longer marketed in areas covered by orange fiber. To allow new customers to equip themselves with a fiber subscription, the operator regularly offers access to the fiber network for individual dwellings.
Fiber internet offers (up to 2GB/s shared) at Orange:
Orange operator also offers 3 offers available in Very high speed from 24.99 € per month. Fiber offers at Orange are subject to a 12 -month commitment. Termination fees are billed € 50. With fiber offers, home installation is carried out at no additional cost, moreover, you have the 24 -hour service guaranteed (in the event of an internet problem, this operator finds you a solution within 24 hours) and the Cinéday service (every Tuesday , 1 place of cinema offered for a purchased place).
The offer Fiber Livebox Include fiber internet access with a flow rate of up to 500 Mbit/s, orange TV with 140 channels including 40 in HD, the Multi-TV option to enjoy Orange TV on a second TV at the house is available as an option at € 10 on request. You also benefit from the phone with unlimited calls to the fixes of Metropolitan France, DOM and more than 100 international destinations (Tunisia offered on request) and unlimited calls to the mobiles of the USA and Canada. To call your loved ones from Algeria, Orange allows you to take advantage of 10 hours of calls to the fixes of this destination on request. With this offer, you enjoy the livebox play and the new UHD TV decoder.
The offer Livebox Up Fiber Include very high speed internet access with a downhill flow of 2GB/s per equipment (up to 2GB/s shared) and a speed amount of 600MB/s, orange TV with 160 chains including 50 in HD, the Multi-TV option offered on request as well as a 240GB recorder. For the telephony party, you have unlimited calls to the Metropolitan France Fixes, DOMs and more than 100 international destinations (+ Tunisia offered on request). You also benefit from unlimited calls to the mobiles of Metropolitan France, DOM, USA and Canada. For equipment, you have the new Livebox 5 with smart WiFi.
There is also the Livebox Max Fiber With a 2GB/s descending flow (up to 2GB/s shared) and an amount of 800MB/s, but also offered with 3 repeaters. The offer offers the same services as the Livebox Up Fiber for TV and communications.
Internet alone with the discovery offer from Orange
Note that the Orange discovery offer which allows you to enjoy a Internet subscription only is no longer sold to date at Orange. Subscribers to this offer have an ADSL or VDSL2 connection on the Orange network. This Box without a duration is at a price of 24.90 € per month. Livebox is for rental at € 3 per month. Customers also have 10 mailboxes, parental control and anti-spam.
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