Everything about internet line activation

Before you decide to plan the installation of optical fiber in your accommodation, you are probably wondering what is the interest. Know that they are multiple. But in addition to the significant improvement in your Internet speed, Orange fiber installation has many other advantages. Here are a few to allow you to get an idea:

Orange fiber installation: fresh, deadlines and reviews on the orange connection

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You want to carry out an orange fiber installation to benefit from a better internet speed ? But what is the price and average time of an orange fiber installation ? We share the important points and essential information to you for an orange fiber connection.

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• The essential
• To be sure to be able to benefit from the Orange optical fiber, First do an eligibility test.
• Orange offers you Three different offers To connect your home to optical fiber.
• THE activation fees Orange optical fiber are always 40 €.
• Orange fiber connection costs are offered, but you can opt for Expert installation at € 89.

Why proceed to an orange fiber optic connection ?

Before you decide to plan the installation of optical fiber in your accommodation, you are probably wondering what is the interest. Know that they are multiple. But in addition to the significant improvement in your Internet speed, Orange fiber installation has many other advantages. Here are a few to allow you to get an idea:

• There stability and performance of your Wi-Fi and Internet network.
• The possibility of watching television in Ultra high definition (Ultra HD 4K).
• The possibility of connecting all your screens concomitantly.
• Less latency When you play video games.

Up to € 150 refunded on the orange fiber for any New subscription to a fiber Livebox, Orange Refund up to 150 € of your termination costs and the remaining months of subscription billed by your former operator.
(offer valid until 12/11/23)

The prerequisites of an orange optical fiber installation

To connect the fiber to your home, you usually have to go through three main stages:

1. Check that your accommodation is eligible.
2. Take out a adapted with an operator.
3. Make an appointment So that a qualified technician Connect.

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Perform an eligibility test

First of all, and in the same way that you have the possibility of testing the flow of your Internet connection, you will need to make a eligibility test. Indeed, if your home is not eligible, it will be useless to ask for the intervention of an Orange technician. To do this, go directly to the supplier’s website. You will have the choice between two options:

1. Test the address of your accommodation.
2. Test your fixed line number.

As soon as the result is communicated to you, you can choose from the orange fiber offers that we will detail below.

Orange fiber eligibility test you are looking for an internet offer ? Test your eligibility at Orange to find out which livebox offers are available for your accommodation.

Orange fiber eligibility test you are looking for an internet offer ? Test your eligibility at Orange to find out which livebox offers are available for your accommodation.

Choose the offer that suits you

Now let’s go to the second step: you can browse the offers offered by Orange and make your choice, depending on Your needs and your budget. The operator sells two different formulas, offered with the Livebox 5 and 6 ::

Make an appointment with Orange

You will need to contact the supplier to arrange Installing an orange fiber box. A few days before the intervention, you will receive a Orange fiber installation notice To confirm the meeting. The operator then plans one or more technicians to make the connection and ensure that everything works perfectly. You have the choice between:

• Make an appointment by phone at 3900.
• Subscribe a fiber offer in an Orange store.

For this second case, the necessary equipment In installation will be given to you at that time. Otherwise, you can recover them either directly from your home, by post or in a relay point.

Orange fiber connection prices

Orange currently offers Three different offers To make you benefit from Optical fiber at home.

Orange fiber installation cost

Good news if you plan to ask for Orange optical fiber connection : the installation at your home is completely free and carried out by a specialist. Unless you decide to opt for the full offer sold by Orange, which we detail below and which guarantees you operation and the optimal configuration of your devices to receive fiber.

On the other hand, it is not the same for activation fees. You will have to pay the lump sum of 40 € so that the technician activates your connection after having proceeded to necessary connections. It was not until this moment that you can receive fiber at home and enjoy its advantages.

Orange optical fiber installation in the apartment and the house

You should know that to make a fiber optical connection, the distinction is generally made by technicians depending on whether you reside in an apartment or in a individual house. Your situation determines, at the same time, operation mode who will be used to connect your home to fiber.

If you are wondering what is the Orange fiber connection, Know that, whatever the situation of your home, you will have to count Between two and four hours for the complete installation of a Orange fiber box. It will especially depend on the presence or not on a fiber socket is already present in your accommodation or not. Likewise, Your presence is essential The day of the intervention, especially if you live in a building, to allow technicians to access the building and the common areas.

Price of an orange fiber connection in an apartment

In the event that you live in an apartment, and it is in a building, Orange takes the connection costs at his own expense : So you have nothing to spend. However, know that you have the possibility to choose the solution ofExpert installation proposed by the operator, at a price of € 89 . The service then includes:

The technician connects your apartment to the fiber network which is in the entrance hall or the collective cellar. Remember to get the keys if you do not have an office game.

Orange fiber installation in individual house

When you live in a pavilion and want to receive fiber, parameters are different. Unlike other operators like Bouygues, who only include Ten meters of wiring in its free connection offer.

Or SFR that invoices at least 149 € Depending on the type of installation, the French historic operator connects fiber to your home for free.

After studying the path that the fiber will take to reach your accommodation, the technician will connect the cables, preserving whatever happens The aesthetics of your interior.

Important the orange specialist responsible for connection may advise you on The location of the fiber socket : this is decisive for the quality of the Wi-Fi signal and optimal Orange TV reception.

Orange optical fiber connection works

There are two installation modes to receive orange fiber at home: per air connection Or underground connection. The latter is often more expensive, but, as mentioned above, the orange fiber connection costs are offered, regardless of the chosen installation mode. For individual houses, you should know that the fiber optic network starts at The outside of dwellings : this is where the Optical connection point.

For an aerial connection, the technician recovers Optical cables Installed on exterior electric posts. The cables are then fired until you reach your home, then connected to a fiber optic that the technician will have united inside beforehand (if your home is not already equipped).

The underground connection is generally privileged. The technician in charge of the installation tries, as far as possible, to pass the optical cables in the sheath already present and containing the telephone cables. There is also a good chance that your electric box is located in the garage; Network entry point in your house.

Orange fiber packages

Enjoy internet, of the TV and some home phone with orange

Orange fiber installation notice: what do subscribers think ?

If there is only a few arguments to finish convincing you, that you would like to know What other users think Benefiting from fiber and what is their opinion on the orange fiber installation, this paragraph should interest you. It is always interesting to do One opinion by oneself Before committing to a supplier, but consulting the opinions and remarks of customers who have already benefited from similar services can be useful. So find out without further delay what is Orange’s popularity rating to hexagon customers.

Mixed opinions for orange fiber subscribers

If we believe the site Trustpilot, devoted to the publication of consumer opinions, the historic French operator does not Not just happy. Indeed, even if Orange has more than 22 million households eligible for fiber since the start of the year, negative opinions published in relation to the operator’s services amounted to 89%, compared to 8% positive opinions. However, it is qualify these figures, since dissatisfied customers are often more quick to submit an opinion to express their frustration, than customers who have had a good experience to share their satisfaction. Among the reasons at the origin of the discontent of the Orange subscribers, we find:

• Prices deemed too high .
• Technical incidents and equipment problems .
• A tendency to encourage customers to take out more options .

On the other hand, satisfied subscribers highlight the reactivity customer service and many means available To contact him: by phone, online, in store, by post and even on social networks.

Excellent network coverage

Orange has already had for many years of the larger adsl network of France. Regarding fiber, the Internet supplier has more 10 million households subscribers since 2023. Orange also has the widest mobile network coverage in France. Useful information if you plan to subscribe an internet + mobile pack At Orange. Even if he still has many areas in France (not just white zone) where ADSL is available, but not fiber, this tends to be reduced. In addition, a very large number of French people are subscribed to Orange for high speed and very high speed internet: more 13 million.

Quality equipment and services

In terms of services and interventions carried out by the group, the opinions are unanimous: The know-how is there. Orange technicians go to your home to perform a Personalized installation, taking into account the aesthetics of your accommodation and Configuration of your equipment to carry out a most efficient fiber box installation as possible.

Optical fiber technology in detail

Optical fiber is the name that is given to the process allowing the transmission of a large amount of computer data From point A to point B. Unlike ADSL technology which uses the telephone lines to transmit an electrical signal, the optical fiber works through a dedicated infrastructure which transmits a light signal very quickly. Optical fiber promises internet access to 40 times faster that the ADSL.

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Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

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By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Everything about internet line activation

Nowadays, the Internet has become essential for our personal and professional life. The opening of an internet line goes through several stages to end up activating it. We can therefore wonder what will be the deadlines to activate an internet line (by ADSL or fiber optics). What will also be the procedures to activate an internet line after moving in or a change in FAI ? We explain to you how to facilitate your approaches to come according to your situation, but also according to your operator.

Posted on 02/23/2022 | Updated on 02/23/2022 | by Charlène Michel

What are the activation times for an internet line ?

If you have just taken out a New Internet offer, Know that the implementation of the line will not be immediate. Depending on your operator and your line type (ADSL or fiber), a delay will be necessary for activation of it.

Activation of an ADSL line

L’Activation of an ADSL line usually takes very little time if you already have a telephone line. On average, we are talking about 8 to 23 days, According to your FAI. Conversely, you will have to be much more patient if you are in a line creation procedure. Depending on the operators, it can go 10 to 49 days, Because this includes the request for connection. In the case of a line creation, a connection from home to telephone central (or connection node to the subscriber) is made. THE Nra is similar to the optical connection node (Nro) with the difference that it is, as its name suggests, assimilated to optical fiber.

Activation of a fiber optic line

At first, it is important to know that in the case of a Optical fiber line activation, An active ADSL line will not be necessary to you. This is explained by the fact that the fiber optics goes through a different network and which is its own. Activation times depend on the Connection of your fiber accommodation Because if a home is already connected, the activation period will be less compared to a home that is not.

• If your home is already connected : the activation times of the Internet line will be short and the procedures will be simplified, because your accommodation already has a fiber optic socket. However, these deadlines will vary depending on your operator. Some may also impose the arrival of a technician at your home (this is the case for Orange for example).
• If your accommodation is not connected : the passage of a technician will then be requested to launch a procedure for connecting your accommodation and to connect your equipment. Again, the deadlines will vary depending on your FAI.

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Do I have to provide activation fees ?

If you start an internet line activation procedure, you may have to prepare, depending on your situation to have activation fees.

In the event of a telephone line creation

If the line of your accommodation has remained inactive for more than 6 months Or if it simply does not exist, you will have to create an internet line. Depending on your ISP, prices can vary largely. At Orange, the line opening procedure can cost you up to 69.99 euros. At SFR, activation costs are 49 euros. Free, meanwhile, requests 39.99 euros to create your line. Finally, Bouygues Telecom invoices 39.99 euros for a line opening. These costs are most often explained by the intervention of a technician at your home to launch the line creation procedure. These fees will be levied to you during your first internet invoice.

In the event of an already existing line

You will not have activation fees if a telephone line already exists, whatever your operator. In this situation, your ISP can recover your Ndi (Internet designation number) allowing it to activate your line.

In the event of a connection procedure

To install the fiber optics at your home, you will have to launch a Connection procedure. It is useful to know that this installation can cause costs.

• If you live in an apartment : the connection costs are covered by the operators. FAIs the deployment of optical fiber inside buildings. This is called the vertical deployment. You benefit from the connection of your accommodation without additional costs. Be careful however, if your neighborhood is connected to the fiber optics, your building may not be. In this case, you must contact your trustee in order to obtain the vote of the connection to the fiber optic during the general meeting of co -owners.
• If you live in a house : the fiber optical fiber connection costs will be your responsibility unless your operator offers you the connection. The cost of the connection varies depending on your ISP, but also depending on the type of connection (air or underground).

How to activate your Internet line after moving in ?

In this situation, it is your operator who will take care ofInstall your Internet line in your home. For that, he will need the NDI number.

Find the number of my accommodation on an inactive line for less than 6 months

Here are different ways to get this phone number:

• Contact the former tenant or owner : If you are not able to reach them, you can call on the neighbors or the goalkeeper. If you went through a real estate agency, do not hesitate to contact her. It may be able to reach the former tenants or owners and you can thus recover the NDI number ;
• Call on the Rex method : connect a fixed phone to the telephone socket of your accommodation and compose 01 23 45 67 89. A voice server will announce your phone number or give you a 9 -digit identification number. Please note, this method is not always very effective;
• Do an eligibility test : your address may be enough to find your phone number. To do this, do an eligibility test on the site of your ISP having previously entered your contact details. Your operator has a database including information specific to the former inhabitants of your accommodation. He can therefore find the France Telecom phone number and will then proceed to the connection of your line. If these methods do not work, it is certainly because your line has not been active for more than 6 months or that it does not exist.

Activate my internet line on a fixed line nonexistent or inactive for more than 6 months

If your Internet line does not exist or if it was inactive for more than six months, you have two solutions available to you to activate it:

• Contact the historic supplier : This is the operator who set up the telephone lines at the start (Orange, ex France Telecom). It is not impossible to go through your ISP to carry out this approach. You will then have to ask for a unbundling on the inactive number. This consists in leaving another operator than Orange the management of your telephone and internet line. It may be in this partial or total case. Your FAI will be able to open the Internet line and make you benefit from its adsl or fiber optic offers and equipment;
• Note the France Telecom number : this is normally displayed next to your front door. This number is found in the form 0A02A. It will be used for your operator to find your accommodation and launch the internet line activation procedure. Please note, it is possible to have to create a new line.

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How to activate your line after a change of internet operator ?

You have decided to change operator and the activation of your Internet line questions you.

What are the steps to be taken during a change of FAI ?

The procedures after a change in ISP are relatively simple. In general operators offer activation deadlines ranging from 10 to 15 days On an ADSL line. In case you keep your phone number, your operator will take care of all the steps and you will only have to follow his indications. If you change operator to move to a fiber offer, deadlines are more or less similar to ADSL. On the other hand, if you are not yet connected, count more time (about 1 month) because it implies the installation of the fiber at your home. Once you have taken out a new offer and your new operator has terminated your subscription to your old ISP, you will have to return your equipment. For this, your old FAI will have sent you a Return coupon allowing you to ship your old equipment. Make this sending within the imposed deadlines and in perfect condition to avoid penalties. Once these procedures have been carried out you can install your new equipment and take advantage of your Internet connection.

How to avoid the internet cut ?

It is important to take out a new internet subscription before terminating the old. One of the best ways inAvoid cutting from your internet line is to make a number portability request. Indeed, if you choose this solution, you keep the same line as your previous contract and the termination of it will be done by your new FAI. Your old services will only be interrupted once your new line is activated. You will not undergo an internet cut. If you migrez from an adsl offer to a fiber offer, You can use your ADSL line (through your telephone socket) until the fiber is connected to your home. The termination of your ADSL contract will be done when you can benefit from your fiber optic offer. However, you will no longer have your initial landline number, it will therefore be necessary to ask your FAI a new one.

What to do in the event of non-compliance with internet line activation times by your FAI ?

Your ISP must respect contractual obligations on the time to commission your Internet line. It must indeed honor the supply period imposed in the contract you signed during your subscription. The time to put your line into service is 30 days. If your operator exceeds this period or if it is too long, you can request the termination of your contract by retracting yourself. It is also possible to demand the Refund of sums that you have paid your ISP using the Consumer Code (article L.121-20-3). If despite everything you wish to continue your commitment to your ISP and therefore wait for the activation of your Internet line, you are entitled to claim damages for non-compliance with contractual commitments (Article 1147 of the Civil Code).

What solution in the event of an excessive activation period ?

In the event of an immediate need for internet connection, there is an alternative solution to avoid you too long line activation time: 4G keys. These do not have the need to be connected to an adsl or fiber optic network. 4G keys work in the same way as 4G of your mobile phone. They can be very useful for you for Packue the expectation of internet line activation.

Internet line activation times depending on the different FAI

Following the Choice of your operator, Internet line activation procedures and deadlines will not be the same. Discover the activation procedure in detail according to the different FAIs.

SFR

If you have just changed your internet subscription for an offer from SFR, the opening of your telephone line will be done within 6 days approximately. Then count 15 days for installation. If you reactivate your internet line with an already created line, your internet line activation will be within 6 days. Following your new subscription, you will receive an email that will include your identifiers that will allow you to Follow the progress of activation of your internet line. Everything will then depend on the type of command you made (ADSL or fiber).

• If you have subscribed to an ADSL offer : you will get your equipment within 1 to 2 weeks and you will receive an email that will confirm the activation of your line. You can then take advantage of your Internet connection.
• If you have subscribed to a fiber offer : whether you are old or new at SFR, you will receive an email from your subscription. If you are already a SFR customer, you will also receive an explanatory email of the steps to follow for the Reference of your ADSL equipment. In case you are not connected to the fiber optic, a technician will come to your home for the installation of the fiber within your home. Plan a one to three weeks After your subscription. The intervention will last on average 3 hours and will require your presence. If you have a fiber optic, Your operator will send you the installation equipment. You can then install your equipment by referring to the guide provided by SFR.

Free

You can follow the steps to activate your internet line from your subscriber space. The steps are the same as you have an ADSL line or a fiber optic line. After your subscription, activation of your Internet line will take place in several steps:

• Free valid your order and Check the eligibility of your line to the Freebox offer you have selected;
• Free asks the historic operator to take care of the connection of the line to Free equipment;
• Your order will then have to be approved by the historic operator. If this is not the case, do not hesitate to contact the service subscribed to 3244 by communicating your identifiers;
• The connection is made. If you have an already active line, the operator takes care of the portability of your fixed line;
• Your freebox is sent to you. You will receive an SMS 24 hours to 48 hours before the delivery of your new equipment;
• Your services will then be activated, you will have confirmation when receiving an email;
• Install your equipment and take advantage of your Internet services. A letter will be sent to you at the same time and you will find the information relating to your subscription.

For an ADSL line activation, it will be necessary count compared to one to three weeks for a fiber optic line.

Orange

When you subscribe to an ADSL subscription at Orange, you can follow the progress of your order in your subscriber space. As a new subscriber, you receive a code by SMS or by email. It will give you access to your order tracking and you can follow theInternet line activation progress as well as all the information concerning your order. It will then be necessary to count 15 days following the validation of your order. An SMS will inform you of the effective activation of your Internet line. You can then connect your equipment. In the event that, the installation of your equipment requires the intervention of a technician, you will first have an appointment date to be taken when placing your order. If you subscribe to a fiber subscription, remember to keep your identifiers and password received by email, because they will be essential to the technician who will install your equipment. The optical fiber activation time generally takes 2 weeks.

Bouygues Telecom

For activating a fixed line, allow 2 to 3 weeks after subscription. If you have chosen a BBOX ADSL or VDSL offer And that this requires the intervention of a technician, your line will be active within 1 to 3 days after intervention at your address. If on the other hand you have opted for a Bbox fiber offer, You will have to set an appointment with a technician for a fiber connection. You will have to be present and provide at least ½ day for installation. The line will be immediately activated after the technician’s visit to your home. This concerns Internet, TV and telephony services. If you have taken optional services, they will be active within 24 hours after intervention. Please note, if you use the services of another ISP when you subscribe to Bouygues Telecom, a break in your line will be carried out during tilting on the Bouygues Telecom network. All information regarding your order (activation, sending of equipment, appointments) is available in your customer area.

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