Orange customer service: contact, address, phone number

These numbers are valid for both Orange Mobile customer service and Orange Internet customer service (Livebox ADSL or Fiber). After entering the number of the line concerned, you will only have to state the reason for your call to be redirected to the right service.

Orange customer service: number, email, timetables, address

Most of your procedures with Orange (modifications to your contact details, move, etc.) can be made from your online customer area. You can nevertheless contact Orange customer service directly to ask questions about your offer or request help in the face of a technical problem. Here are all the contact details of the Orange customer service for individuals: telephone number, email address, postal address, etc.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

�� Find the right Orange coordinates in 2 min

Are you Orange customer ? *
Your request concerns : *
Internet and Mobile (Open)
See the LOADING result

�� Need to take out an orange box ? Perform your procedures in just a few minutes by phone (free service) !
09 87 67 52 96

�� Need to open a contract with Orange ? I subscribe by internet in 5 min

How to reach Orange customer service ?

To contact Orange Customer Service, simply call the �� 3900 From a fixed or the �� 700 from a mobile. Customer service can be reached by Monday to Saturday from 8 a.m. to 8 p.m. In order to limit your waiting time, it is best to call between 11 a.m. and 6 p.m.

These numbers are valid for both Orange Mobile customer service and Orange Internet customer service (Livebox ADSL or Fiber). After entering the number of the line concerned, you will only have to state the reason for your call to be redirected to the right service.

Once the number of customer service is made up, the Orange voice server requires the reason for your call:

• Your question is about your Orange livebox internet subscription ? Type 1;
• Your question is about your Orange mobile package ? Type 2;
• Your question is about your Open offer ? Type 3;
• You witness a Problem on orange infrastructure ? Type 4 (or see how to attach France Telecom troubleshooting).

Then an orange advisor will take your call.

�� Is the 3900 ? Customer service numbers are free in the sense that they are not surcharged. Waiting time before being put in touch with an orange advisor is free if you call from an orange line. Then, it is the price of a normal communication that is billed, deducted from your package.

What number for Orange Pro customer service ? If you are a professional customer at Orange, you can call the 3901. To find out all the contact details for pros, you can read our article on Orange Pro customer service contacts.

Call customer service from abroad

From abroad, you can call customer service to �� +33 9 69 39 39 00. The service is free (non-surtaxed) and communication is at the cost of a call to France (the price varies according to your orange mobile plan or to another operator and according to the country in which you are).

Orange voice server

An automated server is also available for customers of mobile and fixed/internet offers. To reach automated customer service for a mobile offer, you must compose the �� 740. For a fixed or internet offer, you must call the �� 3000. From abroad, the vocal server for fixed and internet can be reached at �� +339 69 36 30 00. The 3000 vocal server allows you to pay your invoices for an internet offer. If you hold an open pack or an orange mobile package, call the 0800 100 740 To pay your bill.

Numbers for disabled customers

To obtain information on the use of orange services as a disabled customer, you can call the 0 800 112 233 (free service and call) or by videoconference on this link, Monday to Friday from 9:00 a.m. to 6:00 p.m.

�� Need to take out an orange box ? Perform your procedures in just a few minutes by phone (free service) !
09 87 67 52 96

�� Need to open a contract with Orange ? I subscribe by internet in 5 min

Call an orange store

If you are looking to reach an Orange agency for Make an appointment or know the opening hours, You can use this Orange store directory to find the closest. You will get his contact details to call him.

Orange customer service schedules: when to call ?

There Orange customer service time range is very wide. Indeed, it is possible to join an advisor to Monday to Saturday from 8 a.m. to 8 p.m. In order to avoid waiting, we advise you to call the operator outside of lunch hours, and avoid as much as possible on Monday.

Crowds to Orange telephone customer service

Schedules	Monday	Tuesday	Wednesday	THURSDAY	Friday	SATURDAY
8h-9h	Weak	Weak	Weak	Weak	Weak	Weak
10 a.m. to 12 p.m	Average	Weak	Weak	Weak	Average	Strong
12 p.m.-4 p.m	Strong	Strong	Strong	Strong	Strong	Strong
2 p.m. to 5 p.m	Average	Average	Average	Weak	Average	Strong
5 p.m	Strong	Strong	Strong	Strong	Strong	Strong

Customer service is appreciated by customers ? According to an investigation carried out by ARCEP, Orange is the operator so the ✅ customers are the most satisfied. Concerning customer service specifically, Orange obtains an average note of 6.5/10, The 2nd best note after Free (6.6).

How to contact Orange Customer Service online ?

Orange operator offers several alternatives to telephone customer service. Depending on the case, internet contact methods allow you to obtain a quick response without waiting on the phone. You can also ask to be recalled by Orange for line opening procedures.

You are looking to take out a contract with Orange ? You can do it in a few minutes from the Orange website ! Click right here to see the tips of the moment:
See Orange promotions

Customer service email address

Orange does not put an email address available to its private customers. To contact a written advisor, use the online chat Available in the “Help and Contact” section by connecting to your Orange Customer Account, or via �� The Orange & Me Application.

Orange on social networks

To contact Orange by Internet, you can also use email services available on Facebook (Messenger) or twitter. The answers are obtained quickly, but do not expect to get help for a after -sales service through this. Indeed, this remains useful as a last resort if you cannot reach customer service, or if you have questions about offers and options.

Online orange assistance

The Orange online assistance section allows you to be repaired for any problem on its installation or equipment. Just type keywords to find the solution. From your personal customer area, you can also make rapid diagnostics In the event of a problem on your Internet or Mobile line.

You can also check that there is no ⚠️ Orange breakdown today by going to the weather for the fixed internet.

Orange support forum

The Orange forum centralizes the Questions and answers asked by the many customers operator. Orange advisers also answer questions. You can use the search bar to find a publication related to your question or post a post yourself.

At what address to write to Orange customer service ?

You can contact customer service by post, especially for your complaints. To do this, send your mail to one of the following addresses.

Orange Internet customer service can be reached at this address:

Orange Internet customer service
TSA 10018
59878 Lille Cedex 9

Customer service for mobile is available at this address:

Orange mobile customer service
33,732 Bordeaux Cedex 9

�� Need to take out an orange box ? Perform your procedures in just a few minutes by phone (free service) !
09 87 67 52 96

�� Need to open a contract with Orange ? I subscribe by internet in 5 min

Contact details of customer service according to the reason

I want to submit a complaint

To make a complaint, first contact Orange customer service by phone or Internet. If the answer obtained is not satisfactory or you stay unanswered for a long time, you can call on the Orange consumer service. To do this, send your mail to the following address:

Orange national consumer service
33734 Bordeaux Cedex 9

As a last resort, you can also enter the mediator of electronic communications (free) by internet or by post.

I want to take out a contract or open a line

For quick subscription, we recommend that you go through the Internet. Bring the necessary supporting documents (identity document, RIB, proof of address) and subscribe in a few minutes an internet offer or a mobile package (or a box + mobile pack). You can do an online fiber eligibility test and choose the offer that suits you best. For mobile, you will have access to all smartphones offers and will be able to compare the models in peace.

I want to terminate or retract

The termination of an Orange subscription can be done by internet from the customer area, or from the Orange & me app. It is the fastest way to make a breach of contract. If you resound before the deadline for your offer (when there is a minimum commitment duration), you will be liable for termination costs.

Otherwise, you can send a letter to Orange customer service using the address higher. In the event of withdrawal (impossible if the subscription was made in the store, as a reminder), you only have to fill the withdrawal form attached to your contract and transmit it to Orange.

I need a after -sales service

If one of your equipment is the victim of a malfunction, you can either call Orange customer service to 3900 or to 700, either go to the Orange store to test it. The advantage of this solution is that you can directly deposit the defective device and get a new one (when possible).

I want to declare the loss or theft of my mobile

In the event of theft of your Orange phone, start with hang the line (SIM card) by connecting to your Orange customer area or the Orange & Me app (from another mobile but with your identifiers). Then, you can benefit from the 24 -hour online orange service or by calling customer service to 3900 / 700. You can benefit from a loan mobile within 24 hours and for a maximum of 1 month. This loan is free and included in your Orange mobile package.

If you have taken out orange 24 -hour mobile insurance, you can declare the claim from your customer area too. You just have to provide the IMEI number of your old device and follow the indications. In the case of a flight, it will be necessary to provide proof of the filing of a complaint in order to obtain compensation or the replacement mobile.

Updated on 09/19/2023

Aline began her professional career as Commercial advisor in store at Orange from 2012 to 2014 Then continued at Bouygues Telecom in 2014-2015. She continued in the telecommunications sector by working at Astellia as a communications officer and then abandoned this market for a few years, before becoming Responsible for the Livebox-News site at Selectra in 2022. She now writes Guides dedicated to Orange and Sosh, brands that she knows well thanks to her experience in the Orange company.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Fiber Livebox from 24.99 €/month

Sosh fiber box from 20.99 €/month

Orange 5G package from 16.99 €/month

Line opening, eligibility test, change of internet and mobile operator

From Monday to Friday from 8 a.m. to 9 p.m. Saturday from 9 a.m. to 7 p.m. Sunday from 9 a.m. to 5 p.m

Orange customer service: contact, address, phone number

You wish to contact Orange Customer Service but don’t know how to do it ? Our article presents the different ways to contact the operator, the orange addresses, the telephone numbers and all the information related to the quality of Orange customer service, for individuals as for professionals.

Take advantage of the Orange fiber 01 86 26 69 50

Contact Orange Customer Service

Whether you are an orange customer or not, you just have toCall Orange customer service at 3900 in mainland France, to be put in touch with an orange advisor.

The operator has decided to concentrate all calls to this unique number in order to facilitate the steps of its customers. Behind this Free orange number, You can discover the packages, take out an orange offer but also come into contact with an advisor Orange Customer Service, Consult your Orange invoice and add/terminate an option, if you have already subscribed.

First of all, know that Orange customer service is free, Just like online waiting time ! The call itself costs only the price of a conventional call. Depending on your offer, the call can simply be deducted from the communication time included in your package.

There are three other ways to contact the Orange customer service, Depending on your preference:

1. You don’t want to wait on the phone ? You can reach Orange thanks to Online customer service where it is possible to get in touch with advisers via social networks (notably Twitter) or forums. Other customers, who have already been there, will also be able to help you in the event of a problem. On the Orange site (assistance.orange.fr), also remember to go to the Online assistance service (To be called by an advisor, contact customer service via a complaint form or chat online with an advisor).
2. Another option is possible: contact Orange customer service by mail. This service is only available for Internet customer service as well as the national consumer service (when you are not satisfied with the response that followed your complaint and you want to appeal)).
3. Last solution: appointment directly in store to be advised. With nearly 1,200 orange stores (while most Internet access providers have no more than 1000), you will necessarily find a store near you.

You are abroad ? Compose the +33 9 69 39,39 00 (price of international communication to France according to the tariffs of the operator of the country of appeal).

Orange customer service: the schedules to know

THE Orange customer service hours via the Orange 3900 phone number extend from 8 a.m. to 8 p.m., excluding holidays. These opening hours are as well valid for theOrange Livebox assistance that for theOrange mobile assistance,

For professionals, it is necessary Call Orange customer service at 3901, The service is available Monday to Saturday, 8 a.m. to 8 p.m.

In store, Orange customer service schedules vary according to stores. Do a quick search on the internet to find out the schedules of the Orange store closest to you.

As for the online assistance service, it is available 7 days a week and 24 hours a day.

Take advantage of the Orange fiber 01 86 26 69 50

Orange customer service: useful addresses

Here are the different orange addresses to contact Orange customer service by mail.

To contact Orange Internet customer service ::

Orange Customer Service

Internet

TSA 10018

59878 Lille Cedex 9

The address of National Consumer Service can be useful to you in the event of unresolved dispute with your operator. If Orange customer service has not resolved your situation, or you are not satisfied with its response, this is the service in charge to contact:

National Consumer Service

Fixed orange / Orange Internet / Orange Mobile (specify the service with which you have a problem)

33734 Bordeaux Cedex 9

It is recommended to send a registered letter with acknowledgment of receipt when you make a letter of this type. Thus, you will be sure that your letter has arrived at their destination and that your operator is informed of your mail.

Orange customer service quality

ARCEP (regulatory authority for electronic communications and posts) gives some indicators on the Orange customer service quality.

Orange customer service obtains the score of 6.5/10 and ranks in 2ᵉ position on all operators. Its average note is slightly higher with regard to Mobile customer satisfaction.

86% of Livebox customers declare that they have solved their problem after contact with Orange customer service, which makes the operator the market leader on this evaluation criterion. On the other hand, only 54% of customers declare that they have solved their problem in one call, which makes orange rather a bad student on this criterion.

At the level of mobile customers, 84% of subscribers say they have solved their problem following a call to customer service: Orange is a leader at this level ! In terms of resolution in one call, the operator ranks in 3ᵉ position (67%).

Orange online assistance

For all orange services, you will find help on the Orange online assistance service.

Orange Internet assistance

Look for help with Orange online assistance with an advisor or by form concerning your Orange Internet offer ::

• In the event of a question on your internet package
• in case of failure
• If you want to terminate your subscription
• If you are in full move

For the fiber customers, Here again, information is available, but for any questions related to connection, favor 3900.

Orange mobile assistance

Customer of an Orange mobile offer, you can get a Orange mobile assistance And thus discover the steps to follow:

• In the event of a lost or stolen mobile
• In the event of a blocked SIM card
• To unlock an orange phone

Orange Livebox assistance

L’Orange Livebox assistance help you concerning:

• Installing your Livebox equipment
• The use of your box
• Troubleshooting your Livebox
• your internet access from your Livebox Orange

With Orange TV assistance, The installation, use and troubleshooting of your decoder and Orange TV services have no secrets for you !

Orange commercial assistance

Thanks to the’commercial assistance Proposed by Orange, you have access to online help according to your complaint:

• In the event of a problem with your purchase or your order (package, eligibility, number portability, etc.)
• Regarding your Orange invoice: to consult or pay your orange bill, to access the follow -up of your Orange invoice ..
• To access the presentation of Orange offers: Internet, TV, mobile offers ..
• To contact Orange after -sales service

Orange Pro customer service for professionals

You are a professional and customer at Orange ? Compose the 3901 (Free orange number), service available from Monday to Saturday from 8 a.m. to 8 p.m.

If you wish to contact your operator in another way than by phone, that you are professional does not change anything, you can also reach the Orange customer service By mail, by cat (orange.Fr), in store or on community between orange pros Online (you can chat with other professionals to find answers or to provide your help).

Thanks to Orange Pro Customer Service, You benefit from assistance adapted to professionals:

• Creation and development of your business
• professional move
• Orange telephone resumption (in exchange for your laptop, depending on its condition, you receive up to € 500, deductible sum from your Orange mobile business services)
• Installation and training if necessary
• Loan of a mobile or an airbox 4G/5G thanks to the 8 -hour service guaranteed (Orange finds a solution within 8 hours in the event of a breakdown of your equipment, and ensures the Service continuity))

Website orange.Fr also allows you to Consider your consumption and consult your Orange invoices.