How to terminate Orange Livebox Internet box

Also note that a summary table of crowds is displayed. It makes it possible to determine what time the advisers will be the most able to respond as soon as possible. By having read the respective crowds observed over the days of the week, It is best to call during the week and early in the day. Wednesday afternoon and Saturday are actually the days that record the most requests. To avoid too long wait, it is therefore better to avoid these two time slots.

Orange box termination: terminate the subscription to my livebox

You want to stop your Orange Internet contract ? JeChange informs you about the steps and the terms to know for a successful orange box termination, whether you are connected to the fiber or the ADSL. From taking into account the costs of termination to the return of the equipment and the choice of a new offer, each step must be carefully managed.

Termination method	Details	Contact
By telephone	Call customer service at 3900. Specify if you are solving a contract for fiber or ADSL.	3900
By mail (ADSL)	Send a registered letter with acknowledgment of receipt. Include your name, address, customer number, desired termination date, reason, and signature.	Orange Internet customer service, TSA 10008, 59878 Lille Cedex 9
By mail (fiber)	As for ADSL, but address to the specific address for fiber contracts.	Orange Customer Service Fiber, TSA 90017, 59878 Lille Cedex 9
Online	Some subscribers may terminate via their customer area on the Orange site.	https: // cottage space.orange.FR/Contract/Résilier-Mon-Contrate

Change operator and package in a few minutes !

You are looking for a new Internet or Mobile Package that corresponds perfectly to your budget ? Do not look anymore, Jechange is there to help you ! Our advisers are at your service to find the best offer for free and easily corresponding to your needs. Compare the subscription to an expert via the number below:

Calculation of orange termination fees

Any termination of a livebox internet offer leads to Termination Fee Orange amounts to 50 €, whether you hold an ADSL or fiber optic line.

If you decide to terminate your contract before the end of the minimum engagement period of 12 months, you will be responsible for the payment of the remaining monthly payments.

For example, If your monthly subscription is 40 € and you terminate after 10 months of engagement, the total fees would be:

• Fixed termination fees: 50 €
• Early termination allowances: 80 € (40 € x 2 remaining months)
• Total: 130 €

Removing your Orange Internet box must be a thoughtful decision, especially if you are still in the commitment period.

�� Advice before termination

• Orange mail : Your email address will remain active for 6 months after termination. Remember to inform your contacts of your change of email address and redirect your emails to your new address. Do not forget to save your important emails before the definitive deletion of your mailbox.
• Backup on the Orange Cloud: The cloud orange service will be available in limited access for 6 months after termination, without adding new files. Make sure to download and save your data on your computer on time.

You want to terminate your Orange contract ?
Compare and find your new operator with Jechange ��

How to terminate your Orange Internet box ?

To terminate your Orange Fiber or ADSL Internet subscription in the rules of the art, you must respect certain steps. Rest assured, several very simple methods are available to unsubscribe from your Livebox 5 with ease.

�� Good to know the termination of an Orange Internet contract cannot be carried out in stores. For any termination approach, it is advisable to favor online methods, by telephone or by registered mail.

Refit your orange box by phone

You can call customer service to 3900.

Removing your orange box by phone is fast and efficient. By composing the 3900, The Orange customer service number, you can interact directly with an advisor to finalize the termination. On the phone, it is essential to have all the information required at hand before calling. Customer service can also offer promotional offers to retain customers, But if you are sure of your choice, stay firm in your decision.

Terminate your Orange Internet subscription by mail

If the telephone method is often acclaimed for its speed, the termination by mail remains a traditional and formal approach, favored by many Orange customers. Here’s how to do it for EXITIBLE ORIGN SUBSCRIPTION by mail.

1. Prepare your termination letter : Your mail must contain essential information, in particular your name and address, your customer number, the desired date for termination, and possibly the reason for the latter.
2. Send your letter : For an ADSL offer termination, the letter must be sent to:
   • Orange Adsl address :: Orange Internet customer service, TSA 10008, 59878 Lille Cedex 9
   • Orange fiber address :: Orange Customer Service Fiber, TSA 90017, 59878 Lille Cedex 9
3. Recommend with acknowledgment of receipt : Send your mail by registered mail with acknowledgment of receipt. This will provide you with legal proof of your request and you will be informed of the date of receipt by Orange. You can also refer to our Orange termination letter models.
4. Details to be included in your letter ::
   • Your signature.
   • If you have used a model, make sure it is up to date and adapted to your situation. Orange termination letter models are precious allies not to forget anything.
5. Follow your termination : After sending your letter, watch your mailbox or customer area for confirmation from Orange concerning taking into account your request.

Terminate your online orange internet contract

Finally, if you plan to put an end to your contract with Orange and you prefer the convenience of digital, here is a step by step guide for Refit your online orange internet contract.

1. Connect to your customer area : Go to Orange Customer Servicehttps: // cottage space.orange.FR/Contract/Résilier-Mon-Contrate And connect using your identifiers.
2. Look for the termination option : Once connected, head to the section “Manage my subscription“”. Here you should find an option “Terminate my subscription“”.
3. Specify your request : You will probably be invited to provide a reason for termination. This is an opportunity to explain to Orange why you want to terminate.
4. Check the details : Before confirming the termination, read all the details. Make sure to know the exact date to which the termination will take effect, as well as any costs, especially if you are still under commitment.
5. Termination confirmation : After submitting your termination request, you should receive an email or notification confirming that your request is being processed. Keep this email as proof.

Return of Internet equipment to Orange

After terminating, you will have to return your Orange Livebox.

• In store: You can return the equipment in a Orange store everywhere in France.
• By mail: You can also send the equipment by post.

�� Tip: Compare the packages for free with Jechange ��

An advisor will guide you in your mobile tenders search and help you find the best for you !

Call an advisor �� 01 82 88 25 22

How to terminate my orange box at no cost ?

The termination of an orange contract is not limited to a simple cancellation of service. There are, for example, specific circumstances where termination can be carried out at no cost. Here are some legitimate reasons:

• Move abroad : If you leave the country, this can constitute a legitimate reason.
• Long -term unemployment: This can also be considered a valid reason.
• Service inadequacy: If the service does not meet the criteria promised, this may justify a termination.

EXIC Orange during a move

You can choose to transfer your current subscription to your new address if it is eligible. However, in the event of non-eligibility at the new address, You will have to consider changing the orange offer or in the worst case, the termination.

If Orange cannot provide service to your new address, you have the right to terminate your Orange contract at no cost. It will therefore be necessary to provide the evidence of legitimacy and to follow the appropriate procedure to avoid any problem.

How to retract from an Orange Internet subscription ?

You may have subscribed to an Orange Internet subscription and have change of opinion. In this case, withdrawal is possible. You have a 14 days From the subscription date to withdraw you. In this case, you can call or send a registered letter expressing your intention to retract.

Orange termination letters models

Whether you want to terminate an ADSL or fiber contract, using a letter model can simplify the process. Below you will find models of Orange termination letter Suitable for your situation.

Orange adsl termination letter model

Orange fiber termination letter model

Note that these letters are general models and may require adjustments according to your specific situation. Make sure to include all the relevant details and check theOrange termination address corresponding to your service.

What to do after terminating my livebox ?

The termination of your Livebox contract undoubtedly leaves you looking for a new offer. Compare competing internet offers with Jchange and find the one that best meets your needs and budget. You could even benefit from a Orange termination fees reimbursement with some new operators.

You want to terminate your Orange contract ?
Compare and find your new operator with Jechange ��

Everything about Orange

• Watch TV with orange packages
• Orange customer service
• Internet boxes without obligation orange
• Orange packages abroad: everything you need to know
• Refit an Orange mobile offer

Are you eligible for fiber ?
Test free your eligibility in less than 3 minutes And discover the best offers For your internet access.

How to terminate Orange Livebox Internet box ?

The essentials on the termination of an Orange Internet subscription

Many parameters must be taken into account when terminating its Orange Internet box. Through this guide, Mapetitebox returns to all the elements to know in order to scrupulously respect the conditions for acceptance of the termination request by Orange. The calculation of termination fees is also processed.

Among the various important elements to take into account to terminate are:

• the monthly cost of the subscription;
• the total duration of the commitment;
• the number of months remaining before the end of the contract.

The content of this page was verified by an editorial expert on the date of 12/10/2022

The steps to terminate its Livebox Internet Orange offer

For orange fixed customers, it is possible to want to change the internet boxes. This decision can be motivated by interesting promotions on Internet subscriptions or new needs. Whatever reason at the origin of the termination, the procedure implies following a certain approach. This is the case that it is the Livebox offer or the Livebox Up or Livebox MAX internet subscription.

Termination with Orange is relatively fast. As is the case with various Internet access providers, you must nevertheless pay some attention to several points to avoid unpleasant surprises. Contrary to what one might think, the letter of termination is not essential in Orange. The operator offers two dematerialized methods which are quite fast.

How to terminate your Orange Internet box ?

Here are the important elements to take into account to terminate an Orange Internet subscription:

1. possible termination costs;
2. deadlines to take into account;
3. the return of equipment to avoid invoicing.

Mapetitebox proposes to come back point by point on The different stages that frame the termination of an Orange Internet box. Back on the procedure to follow to put an end to his livebox subscription to the Historic FAI.

The Orange Internet service provider offers several internet boxes with fiber or ADSL, Depending on the client’s housing eligibility. In addition to the main technology, it is in terms of services included in subscriptions that users have the choice. The differences between the FAI livebox is however limited to the services they offer. That consumers have subscribed to a more or less complete internet subscription, The termination procedure is identical.

Possible options to break your Orange Internet subscription

With Orange, consumers have the opportunity to terminate according to two different procedures:

• Call customer service from the Internet operator;
• Go directly to the customer area;
• Send the termination letter.

The termination of an Orange Internet box via the customer area

Orange offers a simple and quick solution to terminate its livebox internet subscription. To do this, simply connect to your customer area and follow the stages indicated.

Here is how to terminate your Orange Internet box via the customer area:

1. Go to the “Offer and options” section;
2. Go to “contract management”;
3. Click on “terminate your offer”;
4. follow the instructions.

At the end of the process, an email or SMS confirms taking into account the termination request.

Refit its Orange Internet subscription by calling customer service

Regarding the second approach to terminate an orange livebox, just contact the operator. To do this, it is first of all necessary to Go directly to the Orange website. Once on the site of the access provider, it only remains to click on “Contact orange”, The tab is at the bottom of the page. A new page opens and it must be specified the nature of its request.

To call Orange, it is necessary to indicate:

• its status, namely “already customer”;
• the subject of the request, by selecting “package and options”;
• the subject of the request, “terminate an offer or follow a request for termination”.
• the action to be carried out, “terminate an offer”;
• The nature of the offer to be terminated, “fixed”.

After specifying his request, two options are then available. On the one hand, it is possible to consult a guide including the termination steps to follow and consult the forum. On the other hand, it is possible to contact Orange customer service. To do this, click on the orange tab with the mention “by phone” next to the drawing of a mobile.

To contact Orange directly, here are the customer service numbers to terminate:

• 3900: service is free;
• The +339 69 39 39 00:: Reserved for orange customers calling from the strange.

Also note that a summary table of crowds is displayed. It makes it possible to determine what time the advisers will be the most able to respond as soon as possible. By having read the respective crowds observed over the days of the week, It is best to call during the week and early in the day. Wednesday afternoon and Saturday are actually the days that record the most requests. To avoid too long wait, it is therefore better to avoid these two time slots.

The cost of calls from abroad

In the event of an appeal from abroad to +33 9 69 39 39 00 The price in force is that applies according to the local operator’s grid.

Terminate its Orange Internet offer by sending a letter of termination

Another procedure to terminate its Orange Internet subscription is termination by registered letter with acknowledgment of receipt. This method is very effective and makes it possible to indicate the reasons for the termination, and in particular legitimate reasons if this is the case to avoid paying certain termination costs.

To terminate its Orange Internet offer by registered letter, The latter must understand many elements to correctly identify the customer, as well as the reasons which pushes him to end his contract. To facilitate this approach, MonpetitForfait offers a generation and personalization module of Orange termination letter. Once the personalization is completed, you can either download the letter and send it by you, or send it directly in a dematerialized manner via our tool.

Here is the personalization module of the termination of an Orange Internet subscription:

Termination without termination

Contrary to what one might think, there is not necessarily need to send a termination letter to terminate. Orange shows it with its termination procedure. Be careful, however, because the termination leads to the deletion of the operator’s e-mail address within 6 months. Our page keep your email after termination of an internet offer indicates how to maintain its reception box.

Keep your number, or how to terminate your livebox without steps

Users can perfectly decide to purely and simply terminate their Orange Internet subscription. In the majority of cases, what users really want, however, more about a change of access provider. It must be said that promotions on Internet boxes are numerous.

By taking advantage of a reduction offer, It is then possible to achieve great savings. For orange customers who would like to proceed in this way, the termination is not necessary. As with mobile packages, it is indeed possible to benefit from number portability.

This termination procedure allows:

• Keep your phone number by changing internet operator;
• to clear the termination procedures by entrusting them to his new supplier.

To benefit from this advantage, Orange customers have only one thing to do. It is enough to communicate his operator identity statement (RIO) when subscribing to the new Internet box.

In order to obtain the Rio code it is possible to call:

• 3179, since the fixed line concerned by the portability request;
• 0800 00 3179, this service is free, as is communication time.

If it is advantageous, number portability is only possible in some cases. On the one hand, if it is a non -geographic phone number. If it is a geographic phone number, the latter must remain in the geographic area to which it belongs. In the event of a move, number portability may therefore not be possible.

Note precisely that in the event of a change of offer or moving, Orange offers various solutions from the customer area. These are alternatives so as not to have to terminate the contract.

To read also that the Internet boxes sold by Orange offer ?

Terminate your Orange Internet box: some conditions

That the termination is carried out by the new ISP or by the holder of the line, the latter must fulfill certain obligations. Whether in terms of deadlines or settlement of termination fees, The termination of a contract is supervised by conditions. We come back by point on the essential elements of the termination of an Orange Internet box.

Estimate the costs of terminating its livebox

First of all, you should know that any termination of an internet box involves costs. These can be of various natures.

Here are the current costs to pay to terminate an orange box:

1. fixed service costs of the service (€ 50);
2. possible costs in the event of termination before the end of the contract.

When a customer builds his Orange Internet box, he must pay termination fees.

Orange Internet offers that have evolved, it is possible that some FAI customers have no -obligation offers. In this case, it is possible to terminate at any time. The only costs to pay when termination will therefore be those of the line closing.

For those who are subscriptions involving a duration commitment, the costs for early termination apply. Insofar as Orange only offers commitments over twelve months, all of the remaining months are due.

For a subscription billed at 30 € per month, and for which there remains 5 months of contract for example, the costs include:

• € 50 of fixed costs;
• 5*30 € of monthly invoice.

In total, in this example the termination amounts to 200 euros. However, you should know that it is possible to overcome these costs. In particular situations, called legitimate reasons for termination, Users can benefit from termination at no cost. This is particularly the case when the line holder loses his job on a permanent contract or if he is incarcerated for a period of more than three months.

To find out more about these special cases, MapetiteBox offers a complete guide on legitimate termination reasons. Note, however, that these reasons should not be abused. In the event of invocation of the latter, it is indeed necessary to provide a document justifying the request. This is indeed a sine qua non condition for the request to be accepted.

Cancel your termination request

Note that in the case of a termination request which does not or no longer have to be, it is possible to backtrack. Just bring your customer number and contact the customer service of the Internet service provider by explaining the situation. The customer number is on the monthly invoice.

Request for termination and effect: what deadlines for Livebox ?

In terms of deadlines, you should know that the termination is not immediate. From the request made to Orange, The service cut intervenes within 10 days. At the customer’s request, it is perfectly possible to determine a later date of effective termination. Then just indicate to the interlocutor the desired date.

Whatever the date on which the termination is effective, other deadlines are to be known:

• The period during which the customer account is still available : For users who wish to continue to access their customer account after termination, this is possible. Orange leaves the interface accessible for 12 months. This allows in particular to consult your invoices and follow the progress of the procedure. However, it must be taken into account that the connection identifiers change from the termination request. The new elements are indicated in the email and the confirmation SMS receipt of termination.
• The date of receipt of the last invoice : It is within 15 days from the termination that the last invoice reaches the customer. If the latter is in favor of the subscriber, The sum is reimbursed within 10 days. If, conversely, the customer is debtor, the sum will be deducted from the amount in question. If another means of payment has been selected upstream, the invoice will be paid by check in particular.

Also read everything about the termination costs of Internet boxes

Return of equipment: how to return your livebox and orange TV decoder ?

Other period to be taken into account when terminating an Orange Internet box, that relating to the return of equipment. In the event of breach of the contract, the user actually has the obligation to restore the equipment which was made available to it. It is within 30 days from the termination that the equipment must have reached Orange. Without return of the Internet box with TV decoder and all the elements that accompanied them, the invoice can be salty.

When terminating its Orange Internet box, it will be necessary to return the equipment.

Note that a letter is sent to the customer to indicate the procedures for the return of the equipment. A first recovery letter then a formal notice are subsequently sent. This is the classic procedure if the equipment is not received in time. In the event of the box or non-return of all elements, Fees are applied.

The costs of non -return of orange equipment vary depending on the missing elements:

• € 100 in the absence of the Livebox;
• From 49 to 200 € penalty for the decoder, depending on whether the one is absent or damaged.

Finally, The security deposit is not reimbursed if the equipment is kept or made damaged.

Restore your equipment in Orange store

It is generally possible to bring your equipment directly to an orange store. This is the simplest solution, for customers who live close to an internet service provider store to return the loaned equipment. With this solution, it will also be possible to check with an advisor that the equipment is very complete, in order to avoid having to pay additional costs.