Orange: a national failure prevents making mobile calls, orange: the mobile network affected by a giant failure
Orange: the mobile network affected by a giant failure
The operation of certain emergency numbers has notably been disrupted by the breakdown. The numbers of the Samu (15), the police (17) and the firefighters (18) had been impacted. “In an emergency, Orange recommends reaching 112 whose operation is normal. A limited impact can disrupt calls to other emergency issues (15, 17, 18) “, said the spokesman.
Orange: a national breakdown prevents making mobile calls
Many customers are struggling to make or receive calls this Tuesday in several cities in France. The operator recognizes a breakdown.
Many Orange customers reported this Tuesday, May 30, afternoon, on social networks and on the specialized DowndeTector site, difficulties in making and receiving calls.
“Calls made from a mobile are disturbed on our network. For their part, internet services normally operate. We invite customers to repeat their calls. We are fully mobilized on the restoration of the service “assures Orange to Tech & Co.
The operator specifies that emergency numbers are also likely to be affected, but in “limited” proportions.
On Twitter, messages have multiplied to alert on the situation, which seems to concern several cities in France, such as Paris, Marseille, Lyon or Bordeaux. SOSH customers, also on the Orange network, are affected in the same way by this breakdown.
Also this May 30, previous difficulties had been reported on Downtdetector, a little earlier in the day. On this subject, Orange then mentioned in Tech & Co of difficulties, for about thirty minutes, on the 4G network.
The technical problems of this May 30 at the end of the day are therefore wider, with difficulties in making calls, whether in 3G, 4G or 5G. Due to the proper functioning of data services, it is recommended to use messaging applications (WhatsApp, Imessage Etc etc.) to make voice calls, which are independent of mobile networks. In an emergency, it is preferable to favor 112, which operates normally, ensures Orange to Tech & Co.
Orange: the mobile network affected by a giant failure
Telephone calls have been disrupted on the operator, impacting certain emergency numbers. The incident is now over.
Lucien Petit-Feli 05/30/2023 at 8:21 PM, updated on 05/30/2023 at 10:53 pm
The Orange mobile network was impacted by a breakdown on Tuesday, the telephone operator announced, saying that the incident is now finished. “Back to normal: since 8:30 pm, all Orange services have been functional again”, indicates the telecommunications company in a press release, specifying that “The Orange network remains in vigilance in the coming hours”.
A few hours earlier, an Orange spokesman, quoted by AFP, said that “” Calls via the Orange mobile network in France have been disrupted since the mid-afternoon. Fixed and internet mobile services on mobile are fully functional ”.
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“In the event of dysfunctions, we ask our customers to repeat their calls. Orange is fully mobilized to restore calls as soon as possible. Investigations are underway to determine the origin of this incident “, had added the same source. The company had encouraged its customers to use messaging applications, such as WhatsApp or Imessage, to make their calls.
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Disturbed emergency numbers
The operation of certain emergency numbers has notably been disrupted by the breakdown. The numbers of the Samu (15), the police (17) and the firefighters (18) had been impacted. “In an emergency, Orange recommends reaching 112 whose operation is normal. A limited impact can disrupt calls to other emergency issues (15, 17, 18) “, said the spokesman.
In June 2021, the operator had already experienced major unpublished dysfunctions of emergency numbers, numbers 15, 17, 18 and 112 having then been, for many inaccessible French, or reachable only after multiple attempts. The telephone network had returned to normal after several hours.
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