ODR Orange – All our reimbursement offers on your purchases, how to take advantage of orange reimbursement offers (ODR)?
How to take advantage of orange reimbursement offers (ODR)
You must first subscribe to a package and/or buy a product during the validity period of the reimbursement offer, then complete the form or return the coupon, at the latest at the deadline indicated on these documents.
Ask for your orange refund offer
We answer your questions about reimbursement offers
What is a reimbursement offer / ODR ?
An “ODR” (reimbursement offer) is a refund granted under conditions following a subscription or a purchase. Depending on the type of ODR, the reimbursement is made delayed, either in one go, or spread out in several monthly payments on your invoices.
At Orange, the ODR reimbursement request is in the form of an online form to be completed. The form and the supporting documents sent by you require a validation stage by our teams. Within about two weeks, you will be informed by email of the following given to your file. Your delayed refund will take place from your 2nd or 3rd invoice after validation of your request by Orange.
Some ODRs, managed exclusively by our partners, require other steps. These are explained to you in a PDF document to download, available to you via the sections present at the top of this page, as well as on the product sheets concerned.
When my reimbursement offer is valid ?
You must first subscribe to a package and/or buy a product during the validity period of the reimbursement offer, then complete the form or return the coupon, at the latest at the deadline indicated on these documents.
Where to find the forms to fill out ?
The reimbursement offers are accessible via the sections present at the top of this page. Choose the universe that corresponds to your purchase or subscription. On the next page, you can choose the tab corresponding to your purchase period. You will find your refund offer.
What type of orange offer allows you to benefit from a refund ?
Orange offers reimbursement offers for the subscription of an offer (internet packages, mobile packages, Internet + mobile offers), for the purchase of a product (accessories, connected objects, mobile phone, etc.), or for certain installation services (wiring, parable orientation, etc.)). Find the name of your offer or package on the first page of your contract. You can benefit from several refund offers: on an offer and/or a mobile and/or an accessory.
How to take advantage of orange reimbursement offers (ODR) ?
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Discounts on mobile and internet packages, on smartphones or different equipment … Orange ODRs allow you to obtain a refund up to 100 € on a selection of offers and orange products. And even up to € 150 for the reimbursement of termination costs of the former Internet supplier.
What is an orange odr ? What are the orange odr ? How to get reimbursed for the termination costs of his old internet subscription by Orange ? What are the Orange Pro ODR ? How to get an Orange reimbursement offer ? How to follow your Orange ODR ? We explain everything to you on the Orange ODR ..
What is an orange reimbursement offer ?
Orange reimbursement offer (ODR) is a Refund granted under conditions Following the subscription of a mobile and/or box offer, or after a purchase of equipment (smartphones, accessories, home equipment, etc.).
Depending on the type of product subject to an ODR, the reimbursement is made at once, or is spread out, on orange invoices, in several monthly payments.
Orange ODRs consist in encouraging consumers to buy a product by offering them a reduction on the price, once the purchase is done, and on presentation of the proof of payment.
What are the orange odr ?
Orange ODRs relate to six types of products:
- Internet
- Mobile phone plan
- Internet + mobile package
- Mobile phone and gift vouchers
- Accessories and fixed
- Home
To find the product corresponding to the Orange ODR, it does Pay attention to the date of purchase, Because they are classified according to.
Internet orange odr
- € 5/month reimbursed for 12 months for new box customers who have changed operator
- Up to € 150 refunded on the termination costs of the old supplier for the subscription of an Orange box offer
| Offer | Speed | Price |
|---|---|---|
| Livebox | 15 Mb/s | € 24.99 |
| Fiber Livebox | 500 Mb/s | € 24.99 |
| Livebox Up | 15 Mb/s | € 32.99 |
| Livebox Up Fiber | 2 Gb/s | € 32.99 |
| Livebox Max Fiber | 2 Gb/s | € 37.99 |
| Livebox Max | 15 Mb/s | € 37.99 |
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Compare the orange boxes for free and choose the one that suits you in a few clicks !
Orange ODR Mobile Package
- Up to € 15/month reimbursed for 12 months for new mobile customers who have changed operator
| Package | Telephony | Internet | Price/month |
|---|---|---|---|
| 40GB limited series | Unlimited calls/SMS/MMS | 40 GB | € 28.99 |
| 200GB 5G package | Unlimited calls/SMS/MMS | 200 GB | € 32.99 |
| 240GB 5G package | Unlimited calls/SMS/MMS and unlimited calls/SMS in Europe | 240 GB | € 64.99 |
| 2h 100mo package | Unlimited SMS/MMS and 2 hours of calls | 100 MB | € 2.99 |
| 2h 20GB package | Unlimited SMS/MMS and 2 hours of calls | 20 GB | € 16.99 |
| 100GB 5G package | Unlimited SMS/MMS and unlimited calls | 100 GB | € 16.99 |
| 170GB 5G package | Unlimited calls/SMS/MMS | 170 GB | € 22.99 |
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Orange ODR Internet package + mobile
- Up to € 15/month reimbursed for 12 months for new mobile customers who have changed operator
- Up to 5 €/month reimbursed for 12 months for new box customers who have changed operator
- Up to € 150 refunded on the termination costs of the old supplier for the subscription of an Orange box offer
| Offer name | Subscription price |
|---|---|
| Livebox + Mobile Internet 100Mo | 29.99 € |
| Livebox + Internet Mobile 10GB | 46.99 € |
| Livebox Up + Internet Mobile 100Mo | 28.99 € |
| Livebox Up + Internet Mobile 80GB | 37.99 € |
| Livebox Up + Internet Mobile 20GB | 41.99 € |
| Livebox Up + Internet Mobile 10GB | 45.99 € |
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Orange Mobile phones and gift vouchers
- € 20 in gift vouchers for the purchase of a refurbished phone
- 30 € in gift vouchers for having repaired your smartphone in Orange store
- Up to € 100 reimbursed for the purchase of an Oppo Reno8 Series 5G
- Up to € 50 reimbursed for the purchase of a Xiaomi Serie 11 Lite
- Full reimbursement for the purchase of Sony Linkbuds S headphones
- € 50 refunded for the purchase of a Google Pixel 7 and 7Pro phone
ORANGE ORAGE ACCESSORIES AND Fixed
- € 99 refunded on the purchase of a Wi-Fi6 repeater (for box customers of an offer
- Livebox Up or Open Up Pack, Livebox Max or Open Max Pack, Livebox Jet or Open Jet)
- Up to € 30 reimbursed for the purchase of a helmet provided bone crosscall x-vibes
- Up to € 15 refunded on a selection of Alcatal fixed phones
- Up to € 20 refunded on a selection of Gigaset fixed phones
- 30% refunded on the purchase of a selection of accessories
- Up to € 20 refunded for the purchase of a fast -charge Samsung
- Up to € 50 reimbursed for the purchase of a Samsung Galaxy Buds Live, Buds2 or Buds2 Pro
- Up to € 70 refunded for the purchase of a Samsung Galaxy Watch5, Watch5 Pro or Watch4 Classic
- Up to € 70 refunded for the purchase of wireless headphones, a helmet, speaker and a connected watch
Protected house orange odr
Currently, there is no orange odr for the subscription of a protected house offer (motion detectors, alarm, etc.).
We help you choose and subscribe to an orange offer in a few clicks !
How to get an Orange reimbursement offer ?
Orange ODR
To obtain an orange odr, you have to:
- Connect to the Orange website
- Select the section corresponding to the purchase: Internet / Mobile package / Internet package + Mobile / Mobile phone and gift vouchers / accessories and fixed / Home
- Check that the date of purchase corresponds to the offer
- Click on “fill out the form”, confirm the validity of the Orange ODR and complete the refund request (contact details, supporting documents, etc.)
- After sending the ODR, a confirmation email is automatically sent to the address indicated.
- The customer receives, within two weeks, an email to inform him of the progress of the ODR Orange file.
What are the conditions to take advantage of the orange odr ?
To take advantage of the orange odr, individuals must:
- Subscribe an offer or buy an online product, in an orange store or via Orange customer service, during validity of the reimbursement offer
- Fill in the form or the dedicated coupon by attaching proof of purchase (invoice, sticker on the packaging).
If this is a refund managed by smartphones manufacturers, you just have to download the form corresponding to your purchase and follow the instructions. To download the coupon to be completed, simply select the period corresponding to the purchase.
Orange ODRs have a period of validity. We must therefore be careful to make the request for reimbursement within the time limit. In addition, the Orange ODRs differ depending on the date of purchase.
How to follow your Orange ODR ?
Once the form is validated, it is possible to follow the progress of the Orange ODR until effective reimbursement on the invoice. On the one hand, the customer is informed of the progress of his request by email (at the contact with contact communicated). On the other hand, via his Orange account, the subscriber can know where his Orange odr is.
As for monitoring manufacturers, it is directly managed by these.
The average processing time for an Orange ODR from sending the form and supporting documents until validation can take about three weeks.
Once the orange odr has been accepted by the supplier, Refund comes on the next invoice.
How to get reimbursed for the termination costs of his old internet subscription by Orange ?
If a subscriber wishes to change the internet supplier for an orange offer, it is the latter who will take care of the termination procedures. The subscriber must simply Return his former equipment, and pay the termination fees : around fifty euros for the closure of service.
To these are added Penalties if the termination occurs before the commitment period (if you had chosen an offer with engagement, if not for the subscriptions without obligation, there is no penalty). In such a case, the subscriber must pay the remaining monthly payments: 100% up to 12ᵉ months and 25% between the 13ᵉ and 24ᵉ months.
On these costs, Orange reimburses up to 150 € As part of ODR. New customers have 60 days to send their request.
If the subscriber wishes, in the event of a change of internet supplier, he can keep his fixed phone number by communicating his Rio number to Orange. This is portability. To do this, it is necessary to deal, from its fixed line, on the 3179.
What are the Orange Pro ODR ?
Orange pro refund (ODR) reimbursement offers are accessible on the site dedicated to operator professionals.
The Orange Pro ODRs are divided into three categories:
- Internet
- Equipment
- Mobile
Orange Pro Internet ODR
- 150 € reimbursed for new Connect Pro or Connect Pro Fiber customers of which this is the first pro offer
- € 100 reimbursed for new Pro or Optimal Pro customers who have changed operator
- € 250 reimbursed for new Orange Open Pro Internet Pro or Optimal Pro customers who have changed suppliers
| Offer name | Price / month |
|---|---|
| Livebox Pro Fiber | € 43.00 HT/month |
| Livebox Pro | 39 € HT for 12 months then 43 € HT |
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Orange Orange Pro Equipment
- € 34 reimbursed for the purchase of a DGS108 8 port switch (for Connect Pro customers, Connect Pro Open, Connect Pro Fiber or Connect Pro Open Fiber)
- € 89.83 refunded for the purchase of a new Wi-Fi repeater (for Orange Pro customers or the open pro range
Orange Pro Mobile ODR
- € 50 refunded for the addition of mobile line (s) of the open pro range
What are the conditions to take advantage of the Orange Pro ODR ?
To take advantage of it, you have to:
- Subscribe an offer and/or buy an online product, in an orange store or via customer service.
- Fill out the online form of the ODR corresponding and attach the evidence to purchase (invoice, sticker on the packaging).
For reimbursement of mobile phone manufacturers, professionals, such as individuals, must follow the detailed instructions on the downloaded coupon during the purchase.
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Faq
What are the orange odr ?
Orange odrs are reimbursements granted under conditions Following the subscription of a mobile and/or box offer, or after a purchase of equipment (smartphones, accessories, home equipment, etc.). Orange ODRs consist in encouraging consumers to buy a product by offering them a reduction on the price, once the purchase is, and on presentation of the proof of payment.
Are there orange odr for pros ?
There are orange odr for pros, concerning Internet, equipment and mobiles. They are accessible on the site dedicated to operator professionals.
How to take advantage of the orange odr ?
To take advantage of the orange odr, you must, first of all, Subscribe an offer and/or buy an online product, in an orange store or via customer service. Then the customer must Fill out the online form of the corresponding ODR and attach the evidence to purchase (invoice, sticker on the packaging). The reimbursement takes place in a three -week approximately.
Updated on Sep 20, 2023
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