The smart directory to save and succeed in his calls

If you call an unknown number, the best is to check on the Infosva site.org if it is a scam or a surcharged number.

Non -surcharged number: call for free customer service

Need to call customer service, technical assistance or after -sales service of a seller, a manufacturer or a supplier ? Use his unrevaryed phone number rather than his paying number, too often highlighted !

You have probably already noticed, many companies – traders, manufacturers, suppliers, etc. – Systematically highlight a surcharged phone number – and therefore paying ! – for their customer service, their hotline (technical assistance) or their after -sales service. A legal but regrettable practice, which allows them to garner substantial annexed income thanks to the SVA system (value added services), as we explain in our article devoted to special and surcharged numbers.

In fact, it is not normal to have to pay when you want to obtain information, place an order, return a product or request technical assistance, especially when you are a customer, in other words, when you have already paid a good or a benefit . The worst part is that some public services also use this lucrative system, forcing users to go through a surcharged number to have telephone contact. For example, in 2020, the 39,39, the short number used for different administrative services, is still billed 0.15 euros per minute…

Non -surcharged number: a legal obligation

Fortunately, things have changed, both for commercial companies and for public bodies, the legislator having set new strict and clear rules to protect consumers and users from certain abusive practices.

First, article L121-84-5 of the 2008 law for the development of competition at the service of consumers-known as Chatel law-has prohibited providers of Internet access (FAI) and telephone operators ( Fixed and mobile) to use surcharged numbers for their assistance services (hotlines) or their departments responsible for processing complaints. Then, article 87 of the law of modernization of the economy – known as LME – of 2008 laid the principle of a call number not surcharged for consumer phone calls “in order to obtain the correct execution of ‘A contract concluded with a professional or the processing of a complaint “. A principle which applies both to the sale of material goods as well as to the provision of services. Finally, on January 25, 2018, the National Assembly voted for the end of surcharge calls to administration and public services. This measure, which will be effective in early 2021, will lead to the creation of a free fixed number. It was time !

Thus, for several years, companies – whatever their field of activity – have been obliged to put a non -surcharged number available to their customers. Technical assistance of telephone operators and ISPs must be accessible to all their subscribers without any additional cost. And traders as service providers no longer have the right to tax the means of access to the right of withdrawal, order monitoring or the exercise of the guarantee. Since 2020, short numbers of certain public services – or assimilated – and other large companies are no longer surcharged. This is the case, for example, of 36,46 of health insurance (Ameli) or 36,65 of the SNCF.

However, if all the merchants, manufacturers and service providers now comply with this legislation, many do not really play the game and continue to favor their surcharged number, sometimes on all pages of their website. Consumer associations How the UFC-Que Choisir regularly point to online merchants like Cdiscount or RueDucommerce who continue to highlight their paid number, even in their contact page, which obliges their customers to perform Rembarbative research on the Internet to find the famous non -surcharged number, which still exists. But this is also the case of certain brands of large distribution, such as action or Aldi.

Lists of non -surcharged customer services numbers

To avoid long research on the web, here is a non -exhaustive and scalable list of non -surcharged telephone numbers of the customer services of the main merchants, manufacturers, operators, suppliers and service providers, classified by main categories. Note that the short numbers indicated (three or four digits) are not (or more) surcharged, contrary to that their type can suggest, as well as the numbers starting with 08 – it is clear that the long non -geographic numbers beginner by 09 are much more reassuring … Be careful, no surcharged does not always mean free; Most often, the call is included in free communications from a fixed line – with an internet box -, but, in some cases, communication can be deducted from the mobile package, when it is not unlimited.

Online commerce “>”>Online business	“>Non -surcharged number (s)
“> Amazon	“> 08 05 10 14 20
“> Baker	“> 03 20 49 47 90 and 03 20 49 47 73
“> Cdiscount	“> 09 70 80 90 50
“> Darty	“> 09 78 97 09 70
“> eBay	“> 01 73 00 17 10
“> Fnac	“> 09 69 32 43 34
“> La Redoute	“> 09 69 32 35 15
“> LDLC	“> 04 27 46 60 00
“> Macway	“> 03 88 18 21 82
“> Material.net	“> 02 40 92 91 91
“> Rakuten	“> 09 70 75 64 60
“> Rueducommerce	“> 08 09 40 03 76
“> Showroomprive.com	“> 01 85 76 00 00
“> Ubaldi	“> 09 69 36 01 01
“> Zalando	“> 01 82 88 49 63

“>Internet access providers	“>Non -surcharged number (s)
“> Bouygues Telecom	“> 614 and 1064
Free “>”> free	“> 3244
“> Orange	“> 3900
“> OVH	“> 09 72 10 10 07
“> SFR	“> 1023

“>Telephone operators	“>Non -surcharged number (s)
“> Bouygues Telecom	“> 09 81 66 26 66 (followed)
“> Free	“> 1044 (subscription) and 3244 (assistance)
“> Mobile post	“> 904 (mobile) 09 70 80 86 60 (fixed)
“> Orange	“> 39 00
Samsung “>”> Samsung	“> 01 48 63 00 00
“> SFR	“> 10 23

“>Manufacturers and publishers	“>Non -surcharged number (s)
“> Apple	“> 08 05 54 00 03
Acer “>”> Acer	“> 01 55 70 39 81
“> Asus	“> 08 05 11 02 64
“> Canon	“> 01 70 48 05 00
Dell “>”> Dell	“> 08 01 80 00 01
“> HP	“> 01 70 48 53 19
“> Huawei	“> 08 00 97 22 85
“> Lenovo	“> 01 55 70 39 81
“> Microsoft	“> 09 70 01 90 90
“> MSI	“> 01 64 76 49 49
“> Samsung	“> 01 48 63 00 00
“> Xiaomi	“> 08 05 37 09 16

“>Delivery services	“>Non -surcharged number (s)
“> Chronopost	“> 09 69 39 13 91
“> Colissimo	“> 36 31
“> Deliveroo	“> 09 77 55 03 30
“> La Poste	“> 36 31
“> Mondial Relay	“> 09 69 32 23 32
“> UPS	“> 01 73 00 66 61

“>Video services on demand	“>Non -surcharged number (s)
“> Channel +	“> 09 70 82 08 15
“> Netflix	“> 08 00 22 05 12
Disney ++ “>”> Disney+	“> 08 05 54 07 33 and 08 01 84 02 05

“>Transport and travel	“>Non -surcharged number (s)
“> Air France	“> 09 69 39 36 54
“> Airbnb	“> 01 84 88 40 00
“> Booking.com	“> 01 57 32 92 09
“> Yes SNCF	“> 01 73 20 98 51
“> Ryanair	“> 01 80 14 44 53
“> SNCF	“> 36 35 and 01 84 94 36 35
“> Private travel	“> 01 76 49 30 31
“> SNCF trips	“> 09 70 60 99 60
“> RATP	“> 3424

“>Large distribution	“>Non -surcharged number (s)
“> Action	“> 01 55 56 41 52
“> Auchan.Fr	“> 09 69 32 59 59
“> Goal	“> 09 69 39 04 30
“> Carrefour	“> 09 69 39 70 00
“> Casino	“> 08 00 13 30 16
“> Castorama	“> 09 74 75 01 74
“> Cora	“> 01 64 62 65 00
“> Conforama	“> 09 72 72 10 12
“> Decathlon	“> 09 69 32 33 22
“> E.Leclerc	“> 09 69 32 42 52
“> Gifi	“> 05 53 40 54 68
“> Ikea	“> 09 69 36 20 06
“> Intermarché	“> 08 05 10 11 15
“> Leroy Merlin	“> 03 59 57 46 04
“> Lidl	“> 08 00 90 03 43
“> Super U	“> 09 69 36 63 63

“>Administration and public services	“>Non -surcharged number (s)
“> Pôle Emploi	“> 09 72 72 39 49 and 09 70 82 01 02
“> Health Insurance (Ameli)	“> 36 46
“> Family Allowance Fund (CAF)	“> 04 72 35 62 XX (xx = department number)

“>Energy suppliers	“>Non -surcharged number (s)
“> Alterna	“> 08 00 71 12 34
“> Antargaz	“> 09 74 75 75 (tank) 09 74 75 17 51 (counter) 09 80 98 50 50 (bottle)
“> Butagaz	“> 09 69 39 09 19
“> Cdiscount energy	“> 09 77 40 20 30
“> Dyneff	“> 04 67 12 68 30
“> EDF	“> 09 69 32 15 15 and 3004
“> Ekwateur	“> 09 77 40 66 66
“> Electrical	“> 09 74 76 55 60
“> Provence electricity	“> 04 98 51 00 31
“> ENERCOOP	“> 09 70 68 07 65
“> Energem	“> 09 69 39 02 39
“> Energy E. Leclerc	“> 08 09 10 91 10
“> Engie	“> 09 69 36 05 59
“> Engie gas free price	“> 09 69 39 99 93
“> Eni	“> 09 70 82 03 20
“> Bordeaux gas	“> 05 56 79 40 40
“> Geg	“> 04 76 84 20 00
“> Greenyellow	“> 09 69 39 09 60
“> HAPP-E by Engie	“> 09 69 39 99 93
“> HAPP-E by Engie	“> 09 77 420 410
“> IBERDROLA	“> 08 05 98 12 05
“> Ilek	“> 05 64 88 00 38
“> Lucia	“> 04 67 66 67 68
“> Mega Energy	“> 01 78 90 67 15
Mint Energy “>”> Mint Energy	“> 09 77 40 10 80
“> Ohm energy	“> 09 72 66 79 26
“> Ovo Energy	“> 01 86 76 13 48
“> Planet yes	“> 09 74 76 30 19
“> Plüm energy	“> 09 77 55 80 30
“> PROXELIA	“> 03 67 18 00 00
“> Sélia	“> 09 69 39 70 01
“> SOWEE	“> 08 06 80 04 44
“> Total direct energy	“> 01 73 24 91 72
“> Total direct energy gas	“> 01 73 14 18 92
“> Urban Solar Energy	“> 04 28 29 75 52
“> Vattenfall	“> 08 06 80 03 08

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Surprising numbers: tips for not paying !

The number of times you need information but it costs “€ 0.36/minute + the price of a call” is no longer calculated. We reveal our tips so that we are no longer made to you by the surcharged numbers and pay the high prices !

All surcharged numbers have a free number !

You must first know that Behind a surcharged number, there is a lot of chance that there is a free number. The NonsurtaX website.com is a directory that allows you to Know the free number of a service usually surcharged. To do this, simply type the name of the service in question, click on the most relevant to your search and call. If this number has been useful, you can vote to guide other users to it. Rest assured, you will not come across a scam because the numbers are tested by the site administrator and it is easy to contact him in the event of a problem.

How to know if a phone number is free ?

What are the 08 free ? This is one of the questions that comes up most often, and we have the answer ! Arcep has set up A color code allowing to know if a number is free, paying according to your package or surcharged:

• Green : The numbers are all free and start with 0800, 0801, 0802, 0803, 0804, 0805;
• Gray : the service is at the base free but maybe pay if you do not have an unlimited package. The numbers start with 0806, 0807, 0808, 0809;
• Purple : the numbers are surcharged so automatically paid and can be combined with the price of a normal call. They start with 081, 082 or 089. Generally, a voice server informs you of pricing at the start of your call, before the surcharge begins.

Special numbers, starting with 08 as are 4 or 6 digits numbers, have a name: SVAs, for added value service. They designate the numbers of administrations or companies to facilitate contact with users. They generally allow you to call a customer service, obtain information or be put in touch with a particular service. An SVA number is not always surcharged, it can even be free.

If you call an unknown number, the best is to check on the Infosva site.org if it is a scam or a surcharged number.

How to contest the surcharge of a paying number ?

A professional must provide you with a free phone number on your contract or order form for after-sales service. Please note, if it is a professional professional relationship or if you want to call for information other than order follow-up or a complaint, you will unfortunately not be able to request a refund.

To recover your money during a communication with paid services, send a registered letter to the service in question, indicating your request, as well as a copy of the telephone bill (showing that the call made was surcharged) with acknowledgment of receipt. Do not forget to make a copy of the mail sent, as well as the acknowledgment of receipt, which will serve you as evidence.

Radins Tip: Installing smartphone applications is so automatic that we do not beware of any of them. However, Some applications can be malicious. When you inadvertently click on an advertisement that it contains, it is possible that this action calls a surcharged number. In this case, hang up as quickly as possible and send an email to the developers of the application. If you find yourself unanswered, contact your phone operator : this one can go up the problem and maybe even give you a commercial gesture !

If you are the victim of a scam, file a complaint, maybe the police will be able to help you.

Watch out for scams !

Here are our tips not to make you have:

• Never recall a number starting with 0899 Even if the person leaves you a vocal message or an SMS that puts you in confidence.
• In general, Do not recall unknown numbers If the caller does not leave you a voice message or SMS.
• For report a scam From your mobile, send an SMS to 33700 containing the number in question. If it is a call, send to the same number “spamvocal+the number of the crook”.

You now have all the keys to making your phone calls without breaking the bank !