Terminate a MyCanal subscription

Meet on chain 118 and create your Disney+ account directly on your decoder, or

Mycanal subscription

If you have already subscribed to total Cine & Series, Cine & Series+ and any Canal+ with the 4K-UNTRA HD decoder, you can activate Disney+ of the following 3 ways:

Meet on chain 118 and create your Disney+ account directly on your decoder, or

Click on the activation link you received by email, or

If you have not received an email, log to your customer area on the www site.Canalplus-Maurice.com and click on the Disney activation link+

Note: if you don’t have access to the customer area yet, it’s simple ! Follow the steps at the screen to create your account. This account will allow you to access your subscribers, activate your gift programs, access MyCanal and activate Disney+ !

I have already activated my Disney+ account via my customer area. Do I also have to activate it on the 4K-UHD decoder ?

Once your account is activated and your Disney + identifiers created (email address and password), simply enter your identifiers on the 4K-UHD decoder to authenticate you and take advantage of Disney content +.

Note: if you don’t have access to the customer area yet, it’s simple ! Follow the steps at the screen to create your account. This account will allow you to access your subscribers, activate your gift programs, access MyCanal and activate Disney + !

Once my Disney+ account is activated, can I access the service on all my devices ?

Once your account is activated, you can use your identifiers on all of your devices to access Disney + on the 4K-UHD and MyCanal or live decoder on the Disney application +.

Note: if you don’t have access to the customer area yet, it’s simple ! Follow the steps at the screen to create your account. This account will allow you to access your subscribers, activate your gift programs, access MyCanal and activate Disney + !

I don’t have access to Disney+. How to subscribe ?

Disney+ is included with total cine & series, cine & series+ or any channel+ with the 4K-Ultra HD decoder at an exceptional price. Meeting in a channel+ store to subscribe.

What is the Disney service+ ?

Disney+ is a streaming service allowing you to access more than 1000 films, series and Disney+ Originals from the 6 Disney, Pixar, Marvel, Star Wars, National Geographic and Star worlds.

The Disney+ service allows you to consume your content on 4 simultaneous mobility screens on your phone and tablet or on TV with the 4K-Ultra HD decoder; all in ultra high definition on a selection of content, subject to having a broadband internet connection and compatible equipment.

Create up to 7 profiles to find your favorites, your viewing history and access personalized recommendations.

Note that you will find the new Disney films 6 to 8 months after their dining room release on Canal+ and 36 months later on Disney+.

I am not yet a subscriber, how can I benefit from Canal+ and Disney+ ?

Go to your Canal+ store, where you can choose a Disney+ formula included

The price of my Canal+ subscription will increase if Disney+ increases its prices?

The price of your offer including the Disney+ service will not vary depending on the possible tariff increases in Disney+.

In what formulas the Disney+ service is included?

Disney+ service is included with total cine & series, cine & series or any channel+. Disney+ is also available as an option at 445 RS for any subscriber with a 4K UHD decoder.

How can I terminate my Disney option+ ?

You can at any time terminate your Disney+ option by sending a letter to Canal+ Maurice before the 15th of the current month with effective day of the month of receipt of the request.

I have a formula with Disney+ included, how to access the Disney platform+?

You can create and activate your Disney+ account from your customer area.

You will need your customer space identifiers (the same as those in your MyCanal account)

You can also activate your account via the MyCanal site by clicking for the first time on Disney content+. And if you have a 4K-UHD decoder, going to the 118 channel or directly from the Disney+ corner of the replay service of your decoder.

How to activate my Disney+ account with my canal subscription+ ?

Disney+ included in my offer or subscription to the option?

Bring your customer space identifiers (the same as those in your MyCanal account).
In order to activate your Disney+account, simply click on the activation link (it is the same that you were sent by email or SMS).

You can also activate your account via the MyCanal site (link to MyCanal Web) by clicking for the first time on Disney content. And if you have a 4K-UHD decoder, going to the 118 channel or directly from the Disney+ corner of the replay service of your decoder.

I am taken 2 times, by Canal+ and by Disney+. Why ?

If the Disney+ service is included with your Canal+ subscription and you have had a Canal+ sample and a Disney+ sample, it is that you have not canceled your Disney+ subscription that you have elsewhere.

You can now cancel your existing Disney+ subscription and simply keep your Disney+ subscription via Canal+ for that you must contact Disney+ customer service via www.DisneyPlus.com. If you subscribe to Disney+ via another third -party platform partner, such as Apple, Google, Amazon or Roku, you must manage your subscription directly from these suppliers.

On what reception methods can I access Disney+ ?

On the 4K-UNTRA HD decoder: by going to the 118 channel or directly from your replay service.

Access to Disney+ requires that your decoder will be connected to the Internet

On PC, Mac, Smartphone (Android and iOS), tablet, Xbox One, Apple TV: If you have a formula including Disney+, find the exhaustiveness of the programs in MyCanal, or otherwise access the content on the application and The Disney site+.

What are Disney identifiers for me+ ?

These identifiers allow you to access the Disney+ service on MyCanal, your 4K-UNTRA HD decoder or directly on the Disney application and site+.

On how many equipment can I connect to the Disney+ service at the same time ?

You can access the Disney+ site on 4 screens simultaneously, in mobility on (PC, tablet, Android or iOS smartphone) or at home on your TV (Canal+, Xbox One, Apple TV, Smart TV).

You can create up to 7 profiles per account: Choose an avatar from more than 100 iconic characters, select your favorites, access your recommendations and your viewing history.

Access to certain Disney+ content is blocked, how to look at them ?

To access all the content and in particular the Star content, you just have to configure your profiles.
To do this, once connected, access your profile.
Then select “Modify a profile” or “Create a profile”, then “classification” and select age (0+, 6+, 9+, 12+, 14+, 16+ or 18+).
18+ set profiles will have access to the entire catalog including the entire Star catalog “.

Terminate a MyCanal subscription

You have subscribed to a mycanal subscription from the Canal group+ ? You want to put an end to this contract for a particular reason ? We will guide you throughout this approach thanks to the relevant information below. Here is the guide to easily terminate and in a few minutes a mycanal contract.

Conditions to break your MyCanal subscription

Whether it is a subscription with or without commitment, you can terminate your MyCanal contract for various reasons . In any case, you must carry out the termination procedure under the terms of the contract. For the cancellation of a non -binding subscription, the contract is stopped at any time without you having to provide a reason for termination.

In the case of membership with commitment, the process can only be carried out if the monthly payments corresponding to the initial period of engagement have been paid . Otherwise, an early termination requires a legitimate reason for termination: removal of a program, death, move, etc.

Carry out your MyCanal subscription

Online termination

The procedure is the same depending on whether you have subscribed via the application on Android or iOS/TVOS. Just access your iTunes Store and App Store account or Google Play, then click on the subscription in question then on “Cancel the subscription” finally on “Confirm”. Your request will be taken into account at the next date corresponding to the day of membership.

Online termination is only possible for contracts without obligation .

Termination by mail

To terminate a subscription to MyCanal with commitment, you must do so by mail when approaching the due date, no later than 1 month before the anniversary. Just send a simple letter to the address below. You must specify your name, first name and your MyCanal contract or customer number.

Mycanal termination address:

Canal+TSA termination service 86712 95905 Cergy Pontoise Cedex 9

Get help to terminate MyCanal

The procedure for canceling a MyCanal contract is very simple as you can discover above. However, your particular situation can give you some concerns of termination. In this case, just request information from Canal Customer Service+ . To do this, go to your MyCanal customer area and go under the “Contacts” section. Assistance is available Monday to Saturday from 8 a.m. to 9 p.m.

If you do not remember the date of signature of your contract with commitment, go under the “Subscription” section.

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