Termination fees for a mobile package: how to calculate them

All in all, the 3179 allows you to have all the cards in hand before deciding to start a termination procedure. Consumers engaged with their telephony operator who do not know where they are therefore in interest in Contact this number to find out their termination fees.

Change of mobile plan: Calculate the termination fees

Since June 1, 2008, The Chatel Law entered into force and strengthens consumer rights, especially in the electronic communications sectors. The Chatel law thus stipulates that beyond 12 months of engagement, the subscriber can terminate his mobile contract anticipated by paying only a quarter of the remaining sums due.

Clearly, if you are engaged on a mobile package with a 24 -month commitment, and you leave your operator after a year, you will not pay the remaining 12 months, but only termination fees corresponding to 3 months subscription (excluding discounts).

Please note: every remaining month before the end of the first year of engagement are fully due !

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Termination fees for a mobile package: how to calculate them ?

Today, the standard is with mobile packages without commitment. Historical operators have all launched their low-cost subsidiary, with Mobile packages without anymore at lower cost. In principle, these types of subscription do not involve paying termination fees in the event of a contract termination. On the other hand, this was not always the case: the subscriptions with engagement were, a few years ago, common currency.

Some consumers continue to take out packages with duration commitment, in particular with the aim of obtaining a smartphone at a lower cost. In these very specific cases, the termination fees may be higher or lower. In reality, it all depends on the date of end of commitment of the mobile package. To be clear, users can easily calculate the number of monthly payments remaining to pay. Note that the Chatel law can allow consumers to greatly reduce their termination fees.

• First, you have to find your end -of -commitment date
• This can be done by calling the 3179
• If the offer is without obligation or the user is no longer engaged, the termination is free
• Otherwise, the Chatel law reduces the cost of termination costs for consumers still incurred.

• How to calculate the termination costs of a mobile package ?
• Contact the 3179 to find out the end date of commitment of his mobile contract
• Calculate termination costs for SFR, Orange, Free or Bouygues Telecom
• How not to have to pay the costs of termination of your mobile plan ?
• Reduction and reimbursement of the termination costs of a mobile subscription
• Pay less termination fees thanks to the Chatel law in the event of a commitment
• Refund of the termination costs of an Orange, SFR or Bouygues package

The content of this page was verified by an editorial expert on the date of 09/11/2023

How to calculate the termination costs of a mobile package ?

As part of the termination of a mobile package, subscribers should be estimated, at first, their termination costs. To do this, several solutions exist and allow the user to know where it is concerning their subscription and payments. For example, users can try to obtain their Rio code to have information on their package before terminating their offer. In addition, termination costs can be calculated via the simulators made available by telephone operators.

The termination of a mobile package can generate costs: how to calculate them ?

Contact the 3179 to find out the end date of commitment of his mobile contract

Users with a mobile package with commitment can Contact the 3179 in order to find out their RIO code and the end of commitment date of their subscription. This will then allow them to calculate the number of monthly payments remaining to pay. This information is therefore precious to be able to calculate the costs of termination of the mobile package.

A summary voice communicates the Rio code and the end of commitment date. Once this information is obtained, users can:

• Keep their mobile plan at the same price;
• Carry out the number portability thanks to the Rio Mobile code;
• try to Negotiate the price of the package ;
• request a smartphone at a preferential rate in exchange for a renewal of the commitment;
• terminate the mobile plan after calculating the termination fees.

All in all, the 3179 allows you to have all the cards in hand before deciding to start a termination procedure. Consumers engaged with their telephony operator who do not know where they are therefore in interest in Contact this number to find out their termination fees.

The Rio code also exists for fixed lines

For customers who want to carry out the portability of their landline line, the operating mode remains the same as stated above. They must therefore obtain the RIO code of their fixed line in order to keep their fixed telephone number.

Calculate termination costs for SFR, Orange, Free or Bouygues Telecom

Telephony operators all offer customer spaces accessible by all subscribers. From their online space, users can make a simulation to estimate their termination fees.

On the Orange and SFR side, users must first connect to their customer area using their identifiers. In this way, they can have access to the simulator which allows them to Calculate the termination costs of their mobile plan. The operation of these simulators is almost identical, consumers must add information relating to their type of package and the date of end of commitment.

Regarding Bouygues Telecom, all consumers can access the simulator. To do this, users can go to the operator’s website to the “Simulator Termination” simulator section. Subsequently, the type of offer subscribed, the state of the contract, the duration of engagement as well as the end of engagement must be informed. Finally, users must Indicate the price of their package.

Thus, here is how to access the terminal operators termination costs:

• Orange: estimation of termination costs via the online customer area;
• SFR: Calculation of termination costs on the customer area;
• Bouygues Telecom: possibility of estimating the termination costs open to all.

Read also cheap mobile package: comparison to lower your invoice

How not to have to pay the costs of termination of your mobile plan ?

Some situations justify terminate free of charge, or at least at a lower cost. On the other hand, the reasons must be cases of force majeure. In addition to evoking a valid reason when termination, users must therefore provide supporting documents which prove that they meet the conditions for this type of termination.

The termination procedure in the event of force majeure does not logically cost consumers a penny. It is for this reason that telephone operators often ask for many supporting documents. Note that cases of force majeure also justify terminate a contract still during commitment.

Thus, here are the cases of force majeure that force operators to accept free termination:

• The consumer suddenly loses his job on a permanent contract;
• The mobile package subscriber dies;
• the services provided for as part of the subscription cannot be provided by the operator.

In reality, other reasons for terminating the mobile package for free exist. To find out more, users can refer to their contract with the telephone operator. In all cases, the operator must Mentify the reasons for termination without valid expenses.

Contact his operator before terminating his package

Before terminating its mobile plan, it is in all cases advised to contact its operator. This allows you to request what are all the reasons for terminating free. In addition, advisers often offer promotional offers to consumers who express the wish to terminate their offer in order to keep them among their customers.

Reduction and reimbursement of the termination costs of a mobile subscription

Consumers have the choice to take out mobile packages with or without commitment. In the first case, when termination, costs can potentially be invoiced. This intervenes in particular when the commitment period of the mobile package is not completed. When this happens, it is suitable for users of calculate the termination costs they will have to pay so as not to have unpleasant surprises.

Whatever happens, the cost of termination must necessarily be among the general conditions of sale. If consumers are still engaged with their operator at the time of termination, certain solutions save more or less money, like the Chatel law or certain promotional offers.

Pay less termination fees thanks to the Chatel law in the event of a commitment

The first solution so as not to run with the costs of terminating its mobile package with commitment is to call on the Chatel law. This law is intended for consumers initiated for 24 months with their telephone operator. To summarize, the Chatel law allows consumers to terminate their subscription with engagement in an early manner, without paying all the remaining monthly payments.

Users can thus terminate their mobile plan after the 12th month of engagement and pay only 25% of the total sum due to the operator. To be able to benefit from this discount, it is therefore necessary for consumers to inquire about the end date of commitment of their mobile package. The Chatel law cannot actually apply to the first 12 months of engagement.

For example, for a package with commitment over 2 years at 25 € per month, the cost of termination with the Chatel law can be calculated as follows:

• Termination of the package within 6 months of the subscription → 25 x 6 + 25 x 12/4 = 150 + 75 = 225 €;
• Termination of the package within 14 months of the subscription → 25 x 10/4 = 250/4 = € 62.5.

In other words, thanks to the Chatel law, subscribers engaged over 24 months must not pay that a quarter of the remaining monthly payments due in the second year commitment.

Read also change operator and mobile package: how to do ?

Refund of the termination costs of an Orange, SFR or Bouygues package

It is not uncommon for telephony operators like Orange, Bouygues Telecom or SFR to encourage consumers to terminate their current mobile package. To do this, some providers offer users to make them benefit from Free termination fees at their old operator for any new subscription. As a rule, termination costs are reimbursed in the form of having, and cover a single monthly payment. Depending on the type of package selected from the new operator, the reimbursement may be more or less substantial.

Other operators also offer a fixed reimbursement amount, which can sometimes amount to several hundred euros for all new subscribers. Unfortunately, these promotional offers mainly concern Internet subscriptions. All Internet service providers offer consumers the reimbursement of termination costs of their previous ISP. Regarding mobile plans, users can still remain vigilant because it is not impossible that a promotion of this type is offered to them.

Other costs to be expected for Internet subscriptions

As explained above, internet service providers often offer offers to get reimbursed for the termination costs of your old subscription. However, you should know that the customer will generally have to pay the line activation fees, which are non-reimburseable.

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