Customer service

Customer service to be attached depends on your membership number that you can find:

Mobile phone insurance

Protect your phone with insurance marketed by SFR

Leader in mobile phone insurance and with more than 10 years of experience in this sector, CHUBB is today the partner of SFR to ensure your mobile and protect it in the event of theft, breakage or oxidation* with the BY CHUBB mobile insurance and Forever smartphone insurance.

Chubb intervenes in Europe in 13 different countries. Millions of insured customers have already trusted us.

*Under the conditions and limits provided for in the information notice

How to accompany you

Your guarantees in the event of subscription:

What is covered

• Flight
• Oxidation
• Accidental damage

Which is not covered

We meet your needs
We meet your needs

Customer service

To terminate your mobile insurance, modify your contract or your information, make a complaint, declare or follow a claim.

Faq

Discover the answers to the questions frequently asked by our insured persons concerning mobile phone insurance.

Customer service

You have a claim, a complaint, a request for modification or termination of contract ?

Contact our customer service

Customer service to be attached depends on your membership number that you can find:

• On your certificate of guarantees which was given to you in store or sent by email following your membership with SFR
• On the title of the samples taken by Chubb from your bank account

Membership number begins with
Membership number begins with

SFDFR | ASTFR2 | CSCFR | MMKFR | XXIFR | X55fr | M55FR

For any information:
Five out of five mobile insurance services
TSA 90200 41974 Blois Cedex 9

• By your customer area: www.chubb.com/sfr
• By phone: 0970 830 033*
  *Claims: Monday to Saturday from 8 a.m. to 8 p.m
  *Membership: Monday to Friday 8:30 a.m. to 6 p.m
• By email: [email protected]

For any complaint:
Five out of five “mobile insurance service”
TSA 90200 41974 Blois Cedex 9
[email protected]

In accordance with recommendation 2022-R-01 of the prudential and resolution control authority, an acknowledgment of receipt will be sent at the latest within ten (10) working days depending on the complaint, and a response to the most late within two (2) months.

ASTFR1

For any information:
Mobile insurance by chubb
CS20530 13593 Aix en Provence Cedex 3

• By your customer area: www.chubb.com/sfr
• By phone: 0970 821 051
  Monday to Saturday 8:30 a.m. to 8:00 p.m
• By email: [email protected]

For any complaint:
Mobile insurance by chubb
CS2053013593
Aix en Provence Cedex 3
[email protected]

In accordance with recommendation 2022-R-01 of the prudential and resolution control authority, an acknowledgment of receipt will be sent at the latest within ten (10) working days depending on the complaint, and a response to the most late within two (2) months.

*Number billed at the cost of local, regional or national communication, depending on the offers of each operator