SPB Micromania

I am also undergoing the costs of a purchase from Micromania. I explain to you :

Micromania / SPB: Cafling and bad faith !

Micromania / SPB: Cafling and bad faith !

Message by Bun ”Apr 14. 2021, 15:02

I am also undergoing the costs of a purchase from Micromania. I explain to you :

On 05/17/2021, I buy a PS4 pro from Micromania (Montparnasse rue de Rennes). It broke down a few weeks ago, planting at start-up. I therefore contact Micromania because still under the seller warranty (2 years), which sends me to SPB.
And there the delusional things begin:
– 1st thing the serial number on the receipt and the one on the console are not the same !
– Then the cash receipt number does not exist when I enter it on the micromania site.
– And icing on the cake, the serial number of the console corresponds to another people for a purchase in 2011, the PS4 Pro did not even exist at that time !!

In short it’s delirium and SPB does not help me, quite the contrary. I’ve been waiting for a response to my breakdown for 2 weeks and still nothing (I say that I just wait to know if they can resume my console, it’s been 2 weeks since my console broke down and always at home). The worst part is that some people of SPB tell me that my file is in progress and that I will receive an answer in 2, 3 days (regardless of the day I call !), while others do not even find my file and asks me to contact Sony or Micromania hoping to get rid of me !!

I’m not going to let go of it is not in my habits, but I admit that I lack balls to shake them and a little help would be welcome.

Joelle6342 CONSID’ATOR *
Messages: 2 Save: May 18, 2021, 20:59

Re: micromania / SPB: Cafouillage and bad faith !

Message by Joelle6342 »May 18, 2021, 21:50

Good morning,
I think I have a bit the same problem as you!!
I bought a PS4 in November 2019 but I did not take the extension of the warranty.
It broke down in February and I therefore contacted Micromania to know the procedure for care, since it enters the 2nd year guaranteed manufacturer.
Micromania sends me back to SPB, who tells me that there is no membership in my name. It’s been almost 3 months since I am walking: SPB sends me back to micromania and vice versa. It is a deaf dialogue that has been established. I came to this deduction: Micromania is a dishonest brand. The store near my home squarely told me that as I had not taken the extension of the warranty, my console would never be repaired. As for SPB, the people we have on the phone are limited and do not listen to you or pretend not to understand.
To be definedly fleeing.

SPB Micromania

You can send your documents to the site by logging into your account.
Go to the “follow-up” tab, select the file concerned and then click on the “Complete your file” section.

You can also send them by mail to:

SPB – “Name of your contract”
CS 90000
76095 Le Havre Cedex

Why do I ask me for documents ?

• The documents received are incomplete,
• The documents received are illegible,
• The documents were not received.

What is my file number for ?

• Follow your file on the guaranteed site: https: // micromania.SPB.EU/SPB-Extranet-Micromania
• identify you quickly during your call
• attach the documents to your file

How am I informed of monitoring my file ?

You can follow the progress of your file in the “follow -up” tab on the site by logging into your account.
You may also have information on monitoring your file by email when it is referenced.

My compensation request was refused, how to make a complaint ?

• SPB Department of complaints
• CS 90000
• 76095 Le Have Cedex

My complaint is also refused, what are my remedies ?

• The independent mediator, if your complaint relates to membership of an insurance or assistance contract and if you act as consumer.
  Contact details: insurance mediation – TSA 50110 – 75441 Paris Cedex 09
• The mediator of the GEMA (group of mutual insurance companies), if your insurer is an insurance mutual and if you act as individuals.
  Contact details: Gema Mediation Service – 9 rue de Saint Petersburg – 75008 Paris

What are the compensation deadlines ?

Compensation times are variable depending on the guarantee that is brought into play.
Generally, we speak of an average period of 10 working days for a device repair, and of 72 hours worked for processing documents.

What are the post-industrialization guarantees ?

You benefit from our services a 1 year warranty after repairing or replacing your device.