Material: Changing livebox or decoder for a more recent model – Orange assistance, how to change your box or your Orange TV decoder? | September 2023
How to change your box or your Orange TV decoder? | September 2023
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Material: Changing livebox or decoder for a more recent model
You can change your current equipment (livebox, decor, multi-screen decoder) for more recent equipment on request, when adding an option (recorder), to benefit from a partner offer. or during a change of offer.
You must be authenticated on the online store by means of your internet [email protected] and the associated password to exchange equipment: you can change the decoder to benefit from Netflix, Disney + or Amazon Prime Video. You can change livebox and benefit from better wifi or take advantage of the WiFi 6 repeater.
Your new equipment is delivered in relay point then you receive an email with the transport voucher to return the old to the relay point of your choice, within 30 days.
Liveboxes and orange TV decoders are recyclable because eco-designed. They are thus reconditioned and preserve the environment.
How to change your box or your Orange TV decoder ? | September 2023
Orange allows its customers to change Livebox at any time of the subscription: indeed, with Orange, you can change your internet box for free if you have a breakdown, dysfunction or if you want a more recent model. In addition, if you are having a problem with your orange TV decoder, you can also replace it quickly. Find all the details in this article.
Subscribe to an Orange Internet offer
Free Jechange Service – Orange partner
Subscribe to an Orange Internet offer
Subscribe to an Orange Internet offer
Free Jechange Service – Orange partner
Subscribe to an Orange Internet offer
How to change boxes or orange decoder ?
There may be several reasons that encourage you to to change of Orange Internet box or TV decoder : have more services (access to Netflix or Video premium for example), better performance, or recurring problems on your equipment. If you are in one of these situations, complete that Orange allows you to Change box or decoder at any time. Here are the steps to follow according to your situation:
How to change livebox for free, in case of breakdown ?
If you are the victim of an orange breakdown, a abnormal dysfunction On your equipment, don’t worry, the operator changes your orange box, quickly and free. Indeed in the event of a problem linked to your orange equipment, you can request an exchange of your orange equipment. Here are the steps to follow to apply for an exchange in the event of a breakdown.
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Discover the livebox subscriptions with a Jechange advisor ��
- Contact Orange or go directly to the site: Test-Depanner-Vos-Services.orange.Fr
- Diagnose the condition of your orange box, to find out if your equipment encounters a problem.
- If your Livebox encounters a problem, you will be directly related to An Orange Advisor To change your orange box.
How to change livebox for a new model ?
If you are already an orange customer and you want Change your orange box For a more recent, more efficient model, it is possible ! Orange allows its customers to exchange their old internet box for a new model. However, the subscribed offer must be compatible with the new box you want !
You want to change your Orange Internet package ? Here is a summary table of Internet offers at Orange:
Good to know: by changing livebox, you benefit from more services and you access higher connection performance. In addition, the change of an orange box for a more recent model is free if the internet package is compatible, at the cost of 10 € For a decoder.
| Type of exchange | Price |
|---|---|
| Passage to a UHD TV decoder (by having a UHD90 decoder) | 10 € |
| Passage to a UHD TV decoder (by having a play or TV4 decoder) | 40 € |
| Passage to a UHD90 decoder | 10 € |
| Passage to a 4K UHD TV decoder | 10 € |
How to make your old orange box ?
To get your new orange materials, You must undertake to restore the Elders. So that the exchange of your equipment takes place in the best possible conditions, we explain in detail how Restore your orange box. The process is the same if you restore your old orange decoder.
- Turn off Your livebox.
- Disconnect Your Livebox of electrical sockets.
- Disconnect All equipment connected to your livebox (hard drive, telephone, USB, HDMI port. Etc).
- Finally, you can disconnect The optical cord.
- Place In your package, Livebox as well as all the equipment associated with it.
- Close your package and glue the slip where the sending address is provided with the new equipment.
- Direct yourself in a relay point which will send your package directly to Orange.
Subscribe to an Orange Internet offer
Free Jechange Service – Orange partner
Subscribe to an Orange Internet offer
Subscribe to an Orange Internet offer
Free Jechange Service – Orange partner
Subscribe to an Orange Internet offer
Good to know: if you have applied for termination or that you move, Know that Orange can give you a restitution period longer. To do this, just them contact By explaining your situation: Orange sends you an email with all the necessary information concerning the return of your equipment, with a travel voucher allowing you to make your equipment for free.
| For a tender termination | 2 days after treatment treatment | 7 days after the treatment of termination |
| For a move | 2 days after treatment treatment | 7 days after the treatment of termination |
Where can you change your orange box ?
Change orange box directly in store
Here are some tips for changing your Orange Internet box directly in stores:
- ContactOrange 3900 customer service, then explain your situation. You will receive an SMS with a code to be able to exchange in stores.
- Appointment in Orange store With your Livebox Orange as well as all the equipment (cables, remote controls, etc.))
- Present your exchange number so that Orange advisor offers you your new box.
Important: Before arriving in the store, it is important to contact Orange to diagnose the condition of your box to find out if you are eligible to an exchange or not.
Change Orange Internet box without moving to the store
If you want to change your orange decoder or livebox, but you don’t have an orange store near you, here are the steps to follow:
- Contact Orange customer service at 3900.
- Make your exchange for an exchange by explaining your situation.
- If the Orange advisor validates your request, you will receive your new equipment within a period of 48 hours, In a relay point close to you. An SMS will be sent to you at the time of delivery.
- As soon as you receive your new box, restore the old one directly at the relay point, which will take care of sending your old equipment to Orange.
Important: your new equipment will be available within a period of 8 days After this period without receiving the package you must make a request to a Orange advisor.
Everything about Orange
- Watch TV with orange packages
- Orange customer service
- Internet boxes without obligation orange
- Orange packages abroad: everything you need to know
- Refit an Orange mobile offer
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