Limited warranty for one (1) year of Apple – (France), important: using your Apple material product

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Terms to take advantage of the warranty service

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The limited warranty for one year from Apple is a commercial guarantee of the manufacturer offered by Apple. It gives rights different from those you can have under the law, including, but without limiting themselves, those relating to non -compliant products or products with hidden defects.

Consequently, the advantages conferred by the limited warranty for one year of Apple are added to the rights provided for by law and do not replace them, as described below.

Rights granted by the legal guarantee

Apple remains responsible in all cases in matters of applicable legal guarantee, in particular (i) in the event of non-compliance, as defined in articles.217-4 and following, and (ii) in case of hidden defects, as defined in articles 1641 and following of the French Civil Code.

Regarding the guarantee of conformity, under article L. 217-4 of the French Consumer Code: “The seller delivers a good in accordance with the contract and responds to existing compliance defects during issuance. He also responds to compliance defects resulting from packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility. »»

Under article L. 217-5 of the French Consumer Code: “The good is in accordance with the contract:

1. If it is specific to the usually expected use of a similar property and, if applicable:

-if it corresponds to the description given by the seller and has the qualities that he presented to the buyer in the form of a sample or model;

– if he presents the qualities that a buyer may legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2. Or if it presents the characteristics defined by mutual agreement by the parties or is specific to any special use sought by the buyer, brought to the attention of the seller and that the latter accepted. »»

Article L. 217-12 of the French Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the issuance of the property. »»

Article L. 217-16 of the French Consumer Code: “When the buyer asks the seller, during the price of the commercial guarantee which was granted to him when the acquisition or repair of a movable property, a restoration Covered by the warranty, any immobilization period of at least seven days is added to the duration of the warranty which remained to run. This period runs from the buyer’s intervention request or the provision for compensation for the property in question, if this provision is after the request for intervention. »»

Regarding the guarantee against hidden defects, under article 1641 of the French Civil Code: “The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit for the use to which it is destined, or which decrease this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them. »»

Under article 1648 first paragraph of the French Civil Code: “The action resulting from crumbling vices must be brought by the buyer within two years from the discovery of the vice. »»

IMPORTANT: The conditions of the limited warranty for one year of Apple do not apply to legal warranty requests.

For more information on legal guarantees, go to the Apple website (www.Apple.Com/Legal/Warranty/Statutyrights.HTML) or contact your local consumer association.

That this guarantee covers ?

Apple International Distribution, LTD. Based in Hollyhill Industrial Estate Hollyhill in Cork, Republic of Ireland (or his right) (“Apple”) guarantees the material and accessories of the Apple brand contained in the original packaging (“Apple product”) Against any material and manufacturing defect if they are used in accordance with Apple user manuals, technical characteristics and other directives concerning an Apple product published by Apple for a period of one (1) year from of the original purchase date by the final buyer (” Period of guarantee “)). You can request this warranty in a country that is not the country of purchase (please refer to the “how to obtain warranty” part.

Note: All complaints under the limited warranty for one year of Apple will be processed in accordance with the provisions stipulated in this warranty document.

In addition, Apple undertakes to provide a telephone assistance service for a period of eighty-dix (90) days from the delivery of Apple products, if customers wish to benefit from technical advice from Apple.

That does not cover this guarantee ?

This warranty does not cover the hardware and software of a brand other than Apple, even if it is sold or wrapped with Apple equipment.

Products that do not bear the Apple brand can benefit from a specific commercial guarantee from the manufacturer, giving them advantages in addition to legal rights (in particular the guarantee against compliance defects and hidden defects). For more information, see the box and documentation of your product.

Please refer to the license agreement accompanying the software for more details on your rights concerning the use of software.

You can get services in the countries of the European Economic Area (EEE) and Switzerland without paying any shipping and handling costs. Outside this region, service options can be limited. If a given repair service option is not available for the Apple product in said country, Apple or its agent must inform you of any additional costs that may apply to shipping or handling before the service is rendering. Shipping and handling costs will not apply in countries where Apple has an Apple Store store or an Apple approved service center (“CSAA”) (an updated list of service centers is available to Locate address.Apple.com/fr/fr/).

When you contact Apple by phone, costs may apply according to your location. Please inquire with your network operator.

This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings provided to wear out over time, unless the damage is due to a lack of materials or manufacturing; (b) aesthetic damage, including, but without limiting itself, scratches, scratches or broken plastic elements of the ports, unless the damage is due to a lack of materials or manufacturing; (c) to damage caused by use with a component or product of a third party that does not respond to the characteristics of the Apple product (the characteristics of Apple products are available at www.Apple.com/fr/, under the technical characteristics of each product, and are also available in stores); (d) damage caused by an accident, by abusive use, by improper use, by fire, by an earthquake or by any other external cause; (e) for damage caused by the use of the Apple product not in accordance with the directives published by Apple, whether it be the user guide, technical characteristics or other directives; (f) damage caused by any intervention (including upgrades and extensions) carried out by any person who is not an Apple representative or an Apple approved service center (“CSAA”); (g) to an Apple product that has been modified to alter its functionality or capacities without the written authorization of Apple;(h) damage resulting from normal wear or normal aging of the Apple product; (i) If a serial number of the Apple product has been removed or degraded, or (j) if Apple receives from the competent public authorities of the information indicating that the product has been stolen, or if you cannot deactivate Password protection or other security measures provided to prevent unauthorized access to Apple product and that you cannot prove that you are the authorized product user (p. ex., by presenting proof of purchase).

Important restrictions

Apple can restrict the Apple Watch warranty and Apple TV to countries where Apple or its approved resellers sell the device.

With regard to iPhone and iPad devices capable of accessing a cellular network, the guarantee provides a repair service within the countries of the European Economic Area (EEE) and Switzerland. Outside this region, service options can be limited for technical reasons that escape Apple control. For more information about iPhone and iPad devices capable of accessing a cellular network, see www.Apple.com/fr/iPhone/Cellular/and www.Apple.com/fr/iPad/Cellular/Networks/.

With regard to iPad devices, the warranty is not applicable in China due to differences in WiFi connection escaping Apple control.

Your responsibilities

If your Apple product can store software, data and other information programs, we recommend that you make regular backup copies of the information contained on the storage medium of your Apple product to protect the content and Protect yourself against possible operating failures.

Before submitting your warranty request for your Apple product, we advise you to make a copy of the content of its storage media, delete all personal information and deactivate all the safety passwords. The content of the storage supports of your Apple product can be deleted, replaced and/or reformatted during the warranty service.

After providing the warranty service, your Apple product or a replacement product will be returned to you with the original configuration of the Apple product at the time of its purchase, subject to applicable updates. Apple can install system software updates as part of the warranty service that will prevent the Apple product from returning to an earlier version of the system software. Third part apps installed on the Apple product may not be compatible or not operate with the Apple product due to updating the system software. You are responsible for reinstalling all other software, data and information you want to see installed. Recovery and reinstalling software, data and other information is not covered under this warranty.

You can request to benefit from a repair in a country that is not the country of purchasing. In this case, you will be required to comply with all applicable laws and regulations concerning import and export, and you will be liable for customs duties, VAT and other taxes and related costs.

Important: Do not try to open the Apple product, unless the user manual tells you how to do it, and do not remove any of the protections set to the Apple product. Opening the Apple product or withdrawing the protections can cause damage that is not covered by this warranty. Only Apple or a CSAA is authorized to repair on this Apple product.

What Apple does in the event of a warranty request

If, during the warranty period, you submit a complaint to Apple for this guarantee, Apple, at its discretion:

(i) will repair The Apple product using new or previous Apple or previous parts that have been tested and meet the Apple functional requirements, or

(ii) will replace The Apple product by a replacement product of the same model (or, with your consent, a product which has the same characteristics or characteristics essentially similar to those of the original product: for example, a different model with the same characteristics or the Same model in a different color) which is new or made up of original and/or previously used Apple original parts and which has been tested and meets Apple functional requirements, or

(iii) will reimburse you the sale price in exchange for the return of your Apple product.

If a part or a product is replaced or if a refund is granted, any replacement product will become your property and the reimbursed or replaced product will belong to Apple.

A replacement part or a repaired apple product will remain covered by the remaining warranty of the original Apple product or for a period of ninety (90) days from the date of replacement or repair, If this coverage period is longer.

For requests made in a country other than the country of purchase of the Apple product, Apple can repair or replace products and parts with comparable products and parts, in accordance with local standards. For repairs, Apple can use Apple products or replacement parts from a country different from the country of origin of the Apple product or original parts.

How to get the warranty service

Before making a warranty request, please consult the online assistance resources below.

International Assistance Information

Apple approved service centers, Apple approved resellers and Apple Store store

Apple Assistance and Service

Free Apple assistance

If you do not have internet access or if the Apple product still does not work properly after using these resources, please contact an Apple representative or, if necessary, an Apple store (“Apple Store store”) or a CSAA. It will help you determine if your Apple product requires Apple intervention and, if necessary, will inform you about the warranty service options defined below which will be provided by Apple.

Before being able to benefit from the guarantee service, Apple or its agents may ask you to provide proof of purchase, answer questions in order to help them diagnose potential problems, or follow Apple procedures for Obtain the warranty service, such as monitoring the packaging and shipping instructions for Apple products in the event of a postal return service, depending on the description below.

No evidence of the existence of a defect at the time of delivery of the guaranteed equipment will be required from you to obtain repair and assistance under the limited warranty of Apple Apple.

Guarantee Service Options

Apple will provide a warranty service through one of the following options:

(i) store repair service. Apple can ask you to return your Apple product to an Apple Store store or to a CSAA which offers the repair service in store. Your Apple product can be sent to an Apple repair center (“CRA”) to be repaired. Once you are warned that the repair is complete, you can recover your Apple product from the Apple Store store or the CSAA, unless Apple informs you that your Apple product will be returned to you directly by the CRA.

(ii) Repair by post. If Apple decides to ensure the guarantee by means of its return service by postal sending, Apple will send you pre -rant shipping slips and, if necessary, the packaging equipment and the instructions explaining how to pack and send your Apple product , to allow you to ship your Apple product to a CSAA or CRA. Once the repair is finished, the CRA or the CSAA will send you the Apple product. Apple will assume the shipping costs at the start and to your location as long as the instructions relating to the Apple packaging and shipping method are respected.

(iii) spare parts service to assemble yourself. As part of this service, Apple provides you with a replacement product or easily replaceable parts or accessories, such as a mouse or a keyboard, which can be replaced without tools. Noticed : Apple is not responsible for labor costs that you incur as part of the spare parts service to assemble yourself. If you need additional assistance for this replacement, contact Apple to the phone number indicated below or go to an Apple Store store or a CSAA. If Apple opts for the spare parts service to assemble yourself, the following procedure applies:

(a) Repair service requiring the return to Apple of the product, the part or the accessory replaced: Apple can request an authorization from credit card as a warranty, the amount of which corresponds to the sale price of the product, the part or the replacement accessory, as well as the applicable shipping costs. Apple will send you a product, a part or a replacement accessory with the installation instructions, if necessary, and any condition to be observed for the return of the product, the part or the accessory replaced. If you follow all the instructions, Apple will cancel the debit authorization on your credit card, so that no amount will be invoiced for the product or the part, or for shipping and return costs. If you do not return the product, part or accessory replaced as indicated or if the product, part or accessory replaced does not fulfill the conditions allowing the guarantee service, Apple will debit your credit card from the amount allowed. If you are unable to provide said authorization, you may not be able to benefit from the service, in which case Apple will offer you other repair solutions.

(b) repair service not requiring the return to Apple of the product, the part or the accessory replaced: Apple will send you a free part, an accessory or a replacement product with, if necessary, the instructions of Installation, as well as all the conditions for the rebate of the part, the accessory or the replaced product.

Limitation of liability

i) Integrality of the agreement:

With the exception of the rights which are granted to you by the law on consumer protection, as it is specified at the beginning of this document, all the guarantees and other conditions which are not stipulated in this guarantee document (that this either by oral or in writing) are, to the fullest extent authorized by law, excluded from the limited warranty for one year of Apple.

ii) Discharge concerning data:

Apple does not guarantee, does not declare or promise being able to repair or replace an Apple product under this risk -free and/or loss of information and/or data stored on Apple Product. (Please refer to the “your responsibilities” part above.))

III) Limitation of responsibility:

In no case can Apple be held responsible for the following:

loss of profits; Or

loss of activity; Or

drop in surveys and/or other similar losses; Or

loss of early savings; Or

loss of goods; Or

loss of contracts; Or

lack of use; Or

loss or damage of data or information; Or

any damage, loss, expense, expense or special cost, indirect, consecutive or purely economic.

No reseller, employee or agent of Apple is authorized to make any modification, extension or adding whether to this warranty.

If a condition is deemed illegal or inapplicable by law, it will be excluded from the guarantee and legality or the applicability of other conditions will not be affected.

This guarantee is governed and interpreted according to the laws of the country in which the Apple product has been purchased.

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Do not use your product before having read the conditions for this warranty. If you do not accept the conditions for this warranty, do not use the product and return it during the return period indicated in Apple’s return policy (accessible to https: // www.Apple.com/CA/FR/LEGAL/SALES-SUPPORT/) To the retail store belonging to Apple or the authorized distributor from which you bought the product to obtain a refund.

Consumer protection law application to this warranty

This guarantee gives you specific rights recognized by law. You can also have other rights depending on your province of residence. Except to the extent permitted by applicable laws, Apple does not exclude, does not limit or suspend the other rights you can have, including the rights which may arise from the non-compliance of a sales contract. It is up to you to consult the laws of your province in order to fully understand your rights. Quebec residents are subject to consumer protection legislation of this province.

Guarantee limitations subject to consumer protection laws

Applicable everywhere in Canada, except in Quebec: to the extent permitted by applicable laws, this warranty and the appeals described therein replace the other guarantees, appeal and conditions of any kind, whether verbal or written, provided by Law, express or implicit. Apple rejects to the extent allowed by law any responsibility for the guarantees provided for by law or implicit, including, without limiting itself, guarantees of market quality and adaptation to particular use and guarantees against Hidden defects. Insofar as these guarantees cannot be rejected, Apple limits the validity duration of said guarantees and the appeals applicable to the duration of this express guarantee and, to the sole discretion of Apple, to the repair or replacement services Described below. Certain provinces do not allow the limitation of the validity (or conditions) of the implicit guarantees, it is possible that the limitation mentioned above does not apply to you.

Coverage of this warranty

Apple Canada Inc. Located at 120, boul. Bremner, office 1600, Toronto (Ontario) M5J 0A8 guarantees computer equipment and Apple brand accessories contained in their original packaging (“Apple Product”) against material and manufacturing defects, if they have been used normally And according to the directives published by Apple, for a period of two (2) years from the date of retail purchase by the initial end user (“warranty period”). The directives published by Apple include the information contained in technical characteristics, user guides and service communications.

Which is not covered by this warranty

This warranty does not apply to software products or hardware products that are not Apple brand, even if they are included in the packaging or sold with Apple products. . This does not affect the rights you have under the Consumer Protection Act. Manufacturers, suppliers or publishers other than Apple can provide their own guarantees. Contact them for more information. The software distributed by Apple under the Apple trade name or another trade name (including, without limiting itself, system software) is not covered by this warranty. Please consult the license contract accompanying the software to obtain details of your rights concerning its use. Apple does not guarantee that the operation of the Apple product will be uninterrupted or without error. Apple is not responsible for damage arising from non-compliance with instructions on the use of the Apple product.

This warranty does not apply: a) to consumable parts, such as batteries or protective coatings intended to deteriorate over time, unless the defect has occurred due to a material or manufacturing defect; b) cosmetic damage, in particular the scratches, the bossing and the break in the plastic parts of the ports, unless the defect occurred due to a material or manufacturing defect; c) Damage attributable to use with a third -party component or product that do not meet the technical characteristics of Apple products (accessible to www.Apple.com/ca/fr/, in the technical characteristics of each product as well as in store); d) damage attributable to an accident, abuse, improper use, fire, in contact with a liquid, an earthquake or any other external cause; e) damage attributable to the use of the Apple product not in accordance with Apple guidelines; f) damage attributable to maintenance (including upgrading and extension) carried out by any person who is not an Apple representative or an Apple approved service provider (“FSAA”); g) to an Apple product that has been modified to significantly change functionality or capacity without the written authorization of Apple; h) damage resulting from normal wear or normal aging of the Apple product; i) when the Apple product serial number has been removed or degraded;or j) when Apple receives information from a competent public authority indicating that the product has been stolen, or when you are unable to deactivate the password safety measure or any other security measure intended to prevent Unauthorized access to Apple product and that you are unable to prove that you are the authorized product user (for example, by presenting proof of purchase).

Apple can limit the guarantee service for material products in the country where Apple or one of its approved distributors has originally sold the device.

It is recommended to make periodic backups of information stored on the support of Apple products in order to protect their content from potential defects.

Before offering you the guarantee service, Apple or its agents may require that you provide details of your proof of purchase, that you answer questions designed to facilitate the diagnosis of potential problems and that you follow the procedures established by Apple To benefit from the warranty service. Before putting your Apple product to the supplier to obtain the warranty service, you must perform a separate backup of the product data support, erase all the personal information you want to protect and deactivate the safety passwords.

It is possible that the content of the data support is lost, replaced or reformatted as part of the warranty service. Apple and its agents are not responsible for the loss of software programs, data or other information contained on data support or on any other Apple product component in repair.

After providing the warranty service, your Apple product or a replacement product will be returned to you with the original configuration of the Apple product at the time of its purchase, subject to applicable updates. You are responsible for reinstalling all your other software programs and the configuration of all your data and information. The recovery and resettlement of software programs, data and other information is not covered under this warranty.

Important: do not try to open the Apple product or remove any protective cap fixed to the product. The opening of the Apple product or the withdrawal of protective caps can cause damage that is not covered by this warranty. Only Apple or an FSAA are authorized to carry out the repair services of this Apple product.

What Apple will do in the event of a violation of this warranty

If, during the warranty period, you submit a valid complaint to Apple or an FSAA, Apple can at its discretion:

(i) Repair the Apple product using Authentic Apple Apple or authentic used Apple parts that have been tested and meet the Apple functionality criteria,

(ii) replace the Apple product with a device of the same model (or, with your consent, by a product with characteristics similar to those of the original product or the same characteristics as the latter (for example, a different model offering the Same features as the original or the same model, but of a different color)), whether the latter is new or equipped with authentic used Apple parts that have been tested and meet the Apple functionality criteria, or

(iii) take up the Apple product and reimburse the purchase price.

Apple may ask you to replace certain Apple products or certain parts installed by the user. The replacement parts or Apple replacement products, including the parts installed by the user installed in accordance with the directives provided by Apple, are covered by the remaining duration of the warranty or for ninety (90) days from the date of repair or replacement if this last period is of a higher duration. When replacing a part or an Apple product or during a refund, the replacement product becomes your property and the replaced or reimbursed product becomes Apple’s property.

Terms to take advantage of the warranty service

Please consult online assistance resources described below before requesting the warranty service. If the Apple product still does not work properly once you have followed the applicable steps described in these resources, contact an Apple representative or, if applicable, with a retail store belonging to Apple (an “Apple Store”) or an FSAA using the information indicated below. The Apple representative or FSAA will help you determine whether your Apple product should be subject to the repair or replacement services and, if applicable, will indicate the way Apple provides for the service provision. Other costs may apply when you contact Apple by phone according to your location.

Detailed online information indicating how to benefit from the warranty service is indicated below.

Guarantee Service Options

Apple will provide the guarantee service according to one of the following options:

i) Store repair service. You can bring your Apple product to an Apple Store or an FSAA offering a store repair service. Repairs on your Apple product will be carried out on site or in an Apple repair center (a “CRA”) chosen by the Apple Store or the FSAA. After being notified that the repairs have been carried out, you can prompt your Apple Store or FSAA product promptly, unless your Apple product is sent to you directly from Crack.

(ii) Post repair service. If Apple determines that your Apple product is eligible for the postal repair service, Apple will send you prepaid shipping slips and, if applicable, the packaging requirements and packaging and packaging instructions Appropriate shipping for your Apple product so you can ship it to CRA or FSAA according to Apple directives. Once the repairs have been made, CRA or FSAA will return the Apple product to you. Apple will pay the shipping costs from your location and on the return provided that the Apple product packaging and shipping instructions are respected.

(iii) parts service for replacement by the customer. The parts service allows you to carry out the repair of your Apple product yourself. If the customer’s repair using the parts service is possible depending on the circumstances, the following process applies.

(a) service requiring the return to Apple of the part or the Apple product replaced. Apple may request an authorization from credit card for warranty, to the amount of the retail price of the Apple product or the replacement part, to which are added the applicable shipping costs. If you are unable to provide credit card authorization, you may not be able to make the repair yourself, in which case Apple will offer you other repair solutions. Apple will send you an Apple product or a replacement part accompanied by the instructions for its installation, as the case may be, as well as the necessary to return the part or the Apple product replaced. If Apple directives are respected, Apple will cancel the authorization of credit card and no amount will be invoiced for the Apple product or the replacement part and shipping costs to your location and from the latter. If you do not return the part or the Apple product replaced in accordance with Apple guidelines or if you return an Apple part or product that is not covered by this service, Apple will make the authorized amount on your credit card brought.

(b) service not requiring the return to Apple of the part or the Apple product replaced. Apple will send you at no cost an Apple product or a replacement part accompanied by the instructions for its installation, as the case may be, as well as the Directives for the Reduced Part or the Apple Product replaced.

(c) Apple is not responsible for the costs of labor engaged in relation to the repair carried out by the customer using the parts service. You can contact Apple to the number indicated below to get additional help.

Apple reserves the right to modify the method that Apple chooses to use to provide you with the guarantee service, as well as the eligibility conditions of your Apple product to a specific service method. The services offered will however be limited by the options offered in the country in question. Service options, availability of parts and processing times may vary depending on the country. To carry out repairs, Apple can use products or replacement parts from a country other than the country where the Apple or the original part has been obtained. You may have to assume the costs of handling and shipping of covered equipment if the latter cannot be repaired in the country in which it is. If you wish to claim service in a country other than the country of purchase, you must comply with all the laws and all the applicable regulations in terms of import and export, and you are responsible for the payment of all customs duties, VAT, and other taxes and related costs. Apple can repair or replace Apple products or parts using comparable Apple products or parts that comply with local standards where international repair or replacement services are offered.

Limitation of liability

Subject to the provisions of this guarantee and to the full measure allowed by applicable laws, Apple is not responsible for direct, indirect, individual or accessories damage from a guarantee or condition violation or by virtue of any other Legal provision, including, without limiting itself, loss of use, loss of revenue, loss of real or anticipated profits (including the loss of profits made by the company), the loss of use of Fund, loss of early savings, loss of customers, loss of business opportunities, loss of traffic, loss of reputation and loss of data or their damage, compromise or corruption, nor losses or Consecutive damage caused in any way, including the replacement of equipment or goods, recovery costs,Programming or reproduction of programs or data stored on the Apple product or used in hand with it and the failure to ensure the confidentiality of the information stored on the Apple Product.

The preceding limitation does not apply to complaints in the event of death or bodily injury or to the responsibility provided for by law relating to intentional acts of gross negligence or omissions. Apple makes no declaration as to its capacity to repair an Apple product under this warranty or to replace it without risk for data stored in the Apple product or without loss of these.

Certain provinces do not allow the exclusion or limitation of accessory or indirect damage, it is possible that the previous exclusion or limitation does not apply to you. Quebec residents are subject to consumer protection legislation of this province.

No reseller, employee or agent of Apple is authorized to make any modification, extension or adding whether to this warranty. If any provision of these is deemed illegal or not enforceable, the legal and enforceable nature of the remaining provisions will not be affected or limited. This guarantee will be governed and interpreted under the laws of the country in which the Apple product has been purchased. Apple or its beneficiaries are the guarantors under this guarantee.

Online information

The following additional information is accessible online:

Information on international assistance

Authorized distributors

Apple approved service providers

Apple Store

Apple Assistance and Service

Free Apple Assistance

Limited guarantee of two (2) years from Apple

Applicable to Apple brand products only

Important: Using your Apple hardware product, you agree to be subject to the conditions of the limited warranty of two (2) years of Apple (the “guarantee”) defined below.

Consumer protection law application to this warranty

Guarantee limitations subject to consumer protection laws

Coverage of this warranty

Which is not covered by this warranty

This warranty does not apply: a) to consumable parts, such as batteries or protective coatings intended to deteriorate over time, unless the defect has occurred due to a Material or labor defect ; b) cosmetic damage, in particular the scratches, the bossing and the break in the plastic parts of the ports, unless the defect occurred due to a vice equipment or labor; c) Damage attributable to use with a third -party component or product that do not meet the technical characteristics of Apple products (available at www.Apple.com/ca/fr/, in the technical characteristics of each product, as well as in store); d) damage attributable to an accident, abuse, improper use, fire, in contact with a liquid, an earthquake or any other external cause; e) damage attributable to the use of the Apple product not in accordance with Apple guidelines; f) damage attributable to maintenance (including upgrading and extension) carried out by any person who is not an Apple representative or an Apple approved service provider (“FSAA”); g) to an Apple product that has been modified to significantly change functionality or capacity without the written authorization of Apple; h) Defects resulting from normal wear or normal aging of the Apple product; i) when the Apple product serial number has been removed or degraded;or j) If Apple receives from a public authority concerned the information that the product has been stolen or if you are unable to deactivate the safety measure activated by password or any other safety measure intended to prevent the ‘Unauthorized access to the Apple product and that you are unable to prove that you are the authorized product user.

Apple can limit the guarantee service for material products in the country where Apple or one of its approved distributors has originally sold the device.

It is recommended to make periodic backups of information stored on the support of Apple products in order to protect their content from potential defects.

After providing the warranty service, your Apple product or a replacement product will be returned to you with the original configuration of the Apple product at the time of its purchase, subject to applicable updates. You are responsible for reinstalling all your other software programs and the configuration of all your data and information. The recovery and resettlement of software programs, data and other information is not covered under this warranty.

What Apple will do in the event of a violation of this warranty

If, during the warranty period, you submit a valid complaint to Apple or an FSAA, Apple can at its discretion:

i) Repair the Apple product using new parts or equivalent to new parts in terms of operating and reliability;

(ii) replace the Apple product with a device of the same model (or, with your agreement, a device that operates at least equivalent to the original Apple product) which contains new parts or equivalent to new parts in terms of operation and reliability;

(iii) take up the Apple product and reimburse the purchase price.

Terms to take advantage of the warranty service

Detailed online information indicating how to benefit from the warranty service is indicated below.

Guarantee Service Options

Apple will provide the guarantee service according to one of the following options:

Apple reserves the right to modify the method that Apple chooses to use to provide you with the guarantee service, as well as the eligibility conditions of your Apple product to a specific service method. The services offered will however be limited by the options offered in the country in question. Service options, availability of parts and processing times may vary depending on the country. To perform repairs, Apple could use products or replacement parts from a country other than the country where the Apple or the original part has been obtained. You may have to assume the costs of handling and shipping of covered equipment if the latter cannot be repaired in the country in which it is. If you wish to claim service in a country other than the country of purchase, you must comply with all the laws and all the applicable regulations in terms of import and export, and you are responsible for the payment of all customs duties, VAT, and other taxes and related costs. Apple can repair or replace Apple products or parts using comparable Apple products or parts that comply with local standards where international repair or replacement services are offered.

Limitation of liability

Online information

The following additional information is accessible online:

Information on international assistance

Authorized distributors

Apple approved service providers

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Limited warranty for one (1) year of Apple – (France), important: using your Apple material product

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