Apple and independent Apple Service Centers Repair Providers

Apple Stores are only one solution among others to have its phone repaired. There are the Apple Premium Reseller (APR), which in addition to the sale and the training, ensure a after -sales service. There are then the approved Apple (CSAA) approved service centers which are not systematically backed by an APR and may exist solo. A month ago the list of APR appeared in the Apple Store app in the same way as Apple Store stores. This is a first, but this CSAA directory is still missing.

IPhone repair

You want to have your Apple iPhone repaired ? So contact CoolBlue. We carry out repairs not only, but also replace the battery of your iPhone so that it is like new. If your phone no longer takes clear photos, CoolBlue takes care of repairing your camera. Choose the model of your Apple iPhone on this page to see what we are installing and how much the repair costs.

Repair the screen of an iPhone

The screen of your iPhone is cracked ? It’s far from ideal. Fortunately, you can have it repaired at Coolblue. Our repairers are responsible for replacing your screen; Like that, you can watch your favorite series and movies without being embarrassed by cracks or claws.

Apple approved service center

We can also repair your iPhone under warranty. To do this, we use Apple official components. In addition, our repairers received in -depth training and certification from Apple.

Select the model of your iPhone

Click on the model to see how much the repair costs.

Devices covered by the Apple warranty
It doesn’t matter where you bought the product
3 months of guarantee on repair
Devices available
Devices covered by the Apple warranty
It doesn’t matter where you bought the product
3 months of guarantee on repair
Devices available

Make an appointment

You can go to our stores for repairing your Apple device

Bring your Apple device

• Also under Apple warranty
• In Ghent and Antwerp
• Repair in 2 hours

Payment by eco-checks

• By appointment, ready By the time at the hour
• Payment by eco-checks possible
• In Ghent and Antwerp

Where to find us ?

In each CoolBlue store, you will find certified repairers capable of repairing your iPhone. Do not hesitate to go to one of the following stores, our experts will help you with pleasure !

Antwerp BoomSesteenweg 670
2610 Antwerp
Approved service center

Gand AntwerpSesteenweg 693
9040 Ghent
Approved service center

You have more questions ?

Here are the most frequent questions about GSM’s repair.

1. What is an “Apple approved service center” ?

An Apple approved service center employs repairers certified by Apple. These repairers are trained to repair your iPhone with official components, without your warranty expiring. We also carry out repairs that fall under the manufacturer’s warranty, resulting in the cancellation of repair costs. Your product is covered by Applecare+ ? So, you will only pay the costs related to this insurance. Repairs by non -certified parties will be carried out without official components and will result in the remaining guarantee. In addition, you will not be able to use the manufacturer’s warranty.

If the model of your device is not on this page, we unfortunately cannot repair it. The component you want to have repaired is not in the list ? It is not necessarily bad sign. Often we can still fix it. Go to one of our stores to receive more information. If you want to make an appointment, it is possible; Just check the “other component” option in the list of repairs.

Your remaining warranty will always be maintained after repair. If your device is still covered by the 2 -year warranty period, repairing a manufacturing defect will not cost you anything. Replacing a screen or a battery is generally not covered by the warranty. If your device has more than a year and it was not bought from CoolBlue, do not forget to win your proof of purchase. If your device has more than a year and has been purchased with a subscription, we unfortunately cannot repair your device under warranty. To do this, you will have to contact your operator.

In some cases, it is sometimes necessary to replace an additional component to guarantee the proper functioning of a device. If this approach results in additional costs, we will inform you beforehand. We do not charge for counter examination fees. However, we will charge € 19.50 examination fees if you decide to cancel the repair after recording your product. This sum is used to compensate for the time that our repairer has invested in recording and repair.

Repair costs are sometimes reimbursed if you have travel or home insurance, for example. Since insurance companies handle all their own conditions, it is important that you inquire with your company to check if this specific damage is covered and if you can have it repaired at Coolblue. We can establish a quote for you. You can use the invoice to request the refund of repair costs afterwards.

Apple and independent Apple Service Centers Repair Providers

Check if your center has access to repair resources and original Apple parts.

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Apple Independent Apple Services Center Repair Plan a service via Apple Consult the website

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Apple approved service center

Apple approved service centers provide repair services certified by Apple, under warranty and excluding warranty, for all Apple products. Technicians from all Apple approved service centers receive Apple training and only use parts, tools, diagnostics and Apple resources of Original. Repairs are guaranteed by Apple.

Independent Repair Provider

The partners independent repair provider are companies that offer repairs outside the iPhone and Mac. These companies can access the original Apple parts, tools, training, diagnostics and resources in order to execute various repairs excluding warranty in connection with the iPhone and Mac, including screen replacements and iPhone battery or Mac logic card replacements. These partners can provide their own guarantees.

Where to have your iPhone repaired other than Apple Store ?

Having your iPhone repaired has sometimes become complicated in the Apple Store. Popularity of the product requires, the shops face an influx of customers, which can lead to a expectation of several days for a device which is difficult to happen for a very long time. There are explanations to this, but there are also alternatives to obtain repair elsewhere and perhaps faster. There are various repair centers in France, with specificities that it is good to know.

If you are fortunate to be in one of the rare regions of France where Apple Store exist, these are an obvious destination. However, a glance in the Apple Store application shows that it is often necessary to take your pain in patience. In several shops it is impossible to have an appointment at the Genius Bar for several days. The time slots available then are very variable … In the worst case, the reservations are simply impossible.

The Apple Store

Nothing prevents itself from presenting itself in an Apple Store without an appointment (the “walk-in” in their jargon). It’s planned, and it works. This is also a reason why the slots offered to appointments (the “Book from Home”) fell. Depending on the shops and their size, you can have three-quarters of customers without an appointment or an inverted ratio.

An algorithm is responsible for deciding on the passage schedules of “walk-ins”, told us an employee. One of his colleagues tempered, adding that the store manager kept ultimately the hand on the organization of passages for the day.

Reservations are not priority in the number, but customers who have reserved from their home are priority. Someone who has an appointment for 2 p.m must Pass at 2 p.m. at the latest. While a person in the waiting list, even if our system assesses that they are going at 1:55 p.m., will have to wait to take care of the customer at 2 p.m.

Over time, the Genius Bar has evolved in its reception of customers. In 2012, one of these interlocutors reminded us, it was absolutely necessary an appointment. You could easily get it in 48 hours or less. Then customers without an appointment were accepted with the introduction of a waiting area called “Getting Started”. Its purpose was either to resolve the obvious concerns (ignorance of the operating of the phone), to offer the purchase of a new product (if it is not or no longer covered the warranty for example a torn cable or an iPhone with A non-Apple screen), or to offer assistance solutions: go to the Genius Bar, telephone contact with Applecare, or even an APR. All this to arrive ultimately on the current situation where customers with and without an appointment coexist in the store.

With more reduced visibility on the interventions that await technicians every day, their intervention time is even more tense than before: ” If we are not going as quickly as this algorithm provides, the end of the day becomes a nightmare. We are witnessing a delay going up to 1 hour on the forecasts, whereas there are 1 normal hour to be insured … In summary, you have to slide in an hour the job of two »».

When the premiere was given to the appointments, it happened that some customers do not come, either by carelessness or because they had solved their problem. The 10 -minute delay that technicians had to devote to a question on an iPhone could then lie down a few precious minutes. The importance taken by customers without an appointment made this margin melted or even disappeared. Sometimes people come for a problem that is not one, it will then be resolved by a simple explanation of the operation of the phone or its interface. Others, however, require a longer intervention.

On this point also things have changed: ” Previously, we replaced phones much more, now we repair them first »». On the battery side, these changes without discussing had the merit of simplifying the life of the genius, but on the face side, ” We have given bad habits to people Who are surprised – when they do not rush into the stretchers while raising their voice – when we do not replace their iphone illico for the slightest hardware problem.

Generation after generation, Apple has made it easier to repair in stores. Between the iPhone 4, 5 and 6, Ifixit has passed its note from 6 to 7, each time noting progress on dismantling that has become easier for important components.

Now we educate, we explain and above all we repair. IPhone are much, much more repairable in stores. The difference between possible repairs on an iPhone 6 and a 4 is huge. We even have machines to calibrate the tactile, miniature versions of those that exist on the manufacturing lines.

Apple approved repairers

Apple Stores are only one solution among others to have its phone repaired. There are the Apple Premium Reseller (APR), which in addition to the sale and the training, ensure a after -sales service. There are then the approved Apple (CSAA) approved service centers which are not systematically backed by an APR and may exist solo. A month ago the list of APR appeared in the Apple Store app in the same way as Apple Store stores. This is a first, but this CSAA directory is still missing.

One of the big players in the Apple after -sales service in France, Maintronic, the first to have obtained approval on iPhone repair, manages SME, large accounts but also individuals. It has agencies in certain cities without Apple Store (Bourges, Rouen, Avignon, Limoges, Pau, etc.).

Vincent Saurel, Director of Large Accounts and Partners, explains that the services offered do not differ from those found in Apple Store. The meetings are not compulsory and according to the stock of parts, the device is repaired on site or kept within 48 hours, at best. As for the prices they are ” similar to those found in the direct or indirect network », That is to say the Apple Store and that of Apple partners.

Not all CSAAs are empowered to repair iPhone. If you have one near you, this is the first question to ask them. This information also appears in each identity sheet of the APR in the Apple Store app. You should also know that not all repairs are carried out on site. This is the case for a battery, for a damaged Touch ID button or a faulty photo sensor.

On the other hand, as soon as there is a replacement of the screen or a defective motherboard, the phone makes a round trip to Apple, in the center of Breda … in the Netherlands. This is a point on which the apple must improve towards its partners who are deprived of these parts and which gives an advantage to the Apple Store.

Note that some of these CSAAs have gotten into the habit of having a small stock of iPhone that they lend to their customers if their phone should be immobilized for a few days.

Non -approved repairers

Another option is to go see repairers who work outside the Apple approved brands circuit. We have tested twice with the Lyonnaise agency in Macboutic (also present in Dijon and Montpellier). The first time was for an iPhone 5 battery affected by a problem recognized by Apple, that of the sudden extinction of the phone while its battery is still busy. This battery having already been replaced once, Applecare did not want to intervene again, despite the repetition of the phenomenon identically. The second time, you had to change the fairly tired home button from an old iPhone 4.

The interventions were carried out in less than an hour, without an appointment and according to flat-rate prices displayed on the site (respectively € 49 and € 59). These repairs on our iPhone were carried out at the end of September and mid-October, there has not been to complain so far.

Otherwise you can buy these parts for cheap at all on Amazon (8 € for example for the battery and € 1.5 for the button). There are many tutorials on the internet to dismantle these iPhone, but you will have to be sure of your skill. In addition, if a button or an iPhone back are trivial elements, we will be more suspicious with a battery. Customer comments are eloquent on this subject. The least cautious can also be abused by an article indicated as from Apple when the apple will never sell such parts on Amazon or elsewhere.

In the absence of Apple approval, we will rather advise this type of signs for strictly out -of -warranty equipment and somewhat old. Because an Apple Store or a CSAA will then refuse to intervene on equipment that has passed in the hands of an unkrocked technician.

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