How to unlock my mobile phone purchased from SFR & NBSP

If you lost them, contact SFR customer service by phone by calling the 1023. An advisor will help you find your identifiers to connect to your SFR customer area. He can also Untimmering your mobile phone For you if you wish.

Impaler SFR: how to unlock a mobile phone ?

If you change operator, sell or give up an SFR phone, it may be necessary to unlock your mobile device so that it accepts the SIM card of a new operator. The unlocking of a phone is simple and free in most cases. We explain the steps to follow below.

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• The essential
• To unlock a mobile phone, you must Contact the operator on which the device is blocked Or you can go to a Specialized store (Phone Shop). The desmlocking of a smartphone is billed between 15 and 20 €.
• The SFR design is free For customers and former operator customers. Since 2015, SFR and Red have also stopped Simlocker Mobiles (excluding iPhone) sold with their network.
• To design a mobile phone, you need its IMEI code. You can find this Desimlockage code on the phone’s battery for old models, in “Settings“For iPhone (Imei/Meid number), or by composing the *#06#.

In which cases unlocking an SFR phone ?

When you buy a mobile phone with an SFR package, the device is often blocked. It means thatIt can only be used with a SIM card from the same operator.

Understanding a phone is recommended if you change mobile operator. Indeed, unlocking the device is necessary to be able to use the SIM card of the new operator. Likewise, the Unlocking a mobile phone is recommended if you separate from your device for the benefit of a third party. So, if you give, sell or yield your old mobile to someone, the unlock will allow the person acquiring your old phone to use it, whatever their mobile operator.

Apart from iPhone, All phones marketed by SFR since January 2015, are by default unlocked. If a logo representing a black circle crossed on a yellow background is present on the packaging of the phone, the latter is not blocked.

How to unlock a SFR mobile if you are a customer or former customer ?

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If your mobile has been purchased at SFR before January 2015, Or if it is a iphone, It is necessary to unlock it. But do not panic. The unlocking of a smartphone is very simple. Just follow the detailed steps below.

Before you start the unlocking, be sure to be fitted Elements below ::

• The IMEI number of your smartphone
• The mobile phone in Desimlocker
• A computer or tablet connected to the Internet
• The identifiers and password of your SFR customer area
• The manual of your mobile phone available in the SFR assistance and troubleshooting section
• Your new SIM card

How to unlock a SFR mobile out of iPhone ?

To unlock an Android mobile phone you must:

1. Get the IMEI number of the blocked smartphone : this code is indicated on the packaging of the mobile or directly under the telephone battery. If you cannot find the IMEI number, you can get it for free by composing the *#06# on the phone. It will then appear on the screen of your mobile.
2. Obtain the release code via the SFR customer area::On the SFR online customer area, select the SFR phone to unlock in the proposed list. If your phone does not appear, enter the IMEI code of the latter in the field provided for this purpose. The unlocking code is displayed on the screen (it will also be sent to you by Email and SMS as well as the procedure to take the mobile).
3. Finalize the unlocking: You just have to follow the different steps to unlock your SFR phone, described in email and SMS received.

If SFR does not have the Deimlocking code For an SFR phone (excluding iPhone), the manufacturer will then be contacted. The unlocking process can then take up to 4 weeks.

How to unlock an iPhone SFR ?

All SFR iPhones are blocked. To use an iPhone bought from the operator with another SIM card, you must go through the unlocking. However, unlocking an iPhone is not done in the same way as other phones.

It is necessary, in fact, to make a Apple unlocking request. To make this request, take your SFR identifier and password and go to your customer area.

About two hours after sending the request, you can Unlock the phone. To do this, follow the steps below.

1. Insert your new SIM card into the iPhone.
2. Make sure it is connected by WiFi or connected by a USB cable to a computer with the latest version of iTunes.
3. When the iPhone invites you to activate it (via iTunes or directly in wifi), click “Accept”.
4. Your phone is now unlocked and can therefore be used with a SIM card from another operator.

If despite everything, Your iPhone remains blocked and the message “Mobile locked by PIN code”Appears, unplug your phone and reconnect it to relaunch the SFR unlocking process.

How to unlock a SFR phone after termination ?

If You are no longer the operator’s customer, Connect to your customer area using the identifiers received by SMS and by email following your termination at SFR.

If you lost them, contact SFR customer service by phone by calling the 1023. An advisor will help you find your identifiers to connect to your SFR customer area. He can also Untimmering your mobile phone For you if you wish.

How to unlock an SFR phone without being a customer ?

You are not a customer at SFR and you have never been, but You have a blocked phone by the operator ? There are solutions allowing you to unlock your mobile.

Unlock an SFR mobile if you have never been a customer

If you bought a used phone that turns out to be blocked, it will always be possible to unlock it.

In the case where You will have bought it from an individual or a reseller, Contact the original owner of the mobile phone so that he requests the unlocking. It will then be necessary to connect to its SFR customer area to carry out the necessary procedures for unlocking the phone. Do not forget to provide him with the IMEI code of the mobile so that he can do the unlocking.

If you cannot contact the former owner, you can then pay to unlock your phone. Many shops and websites offer this service.

Impaler a mobile bought in SFR store without being a customer

You bought your Smartphone at SFR, But you are not a customer with the operator ? If your mobile is blocked, you will always have the possibility of Delocker by going to SFR store provided with your invoice and the IMEI code or by calling SFR customer service by composing the 1023.

Is the unlocking of an SFR mobile ?

Unlocking an SFR phone if you are a customer or former customer at the operator is free. You can even ask to be called back for free by an SFR advisor in order to do the unlocking of your mobile.

On the other hand, if You have bought a SFR blocked mobile to an individual or a reseller And that he cannot help you unlock your phone, you will have to go to a mobile phone shop or on a specialized website. The unlocking will then pay.

Several examples of SFR Smartphones Désimlockés

You are looking for an SFR smartphone already unlocked and usable immediately ? Find below our selection of Best SFR smartphones.

This table was updated on August 23, 2023

Activation of the SIM SIM card If you are a new customer at SFR, don’t forget to activate your SIM card so that you can start using your mobile package.

How to unlock a phone purchased from another operator ?

How to unlock an orange phone ?

Subscriber at SFR, your new phone was bought from Orange ? For the unlocking it, go to the historic operator’s website. Orange has a page specially dedicated to unlocking phones. You can also call 3970 to get help to unlock your mobile.

How to unlock a bouygues telecom phone ?

Chez Bouygues Télécom, The unlocking is free And is done from the customer account. Once the IMEI number has entered, you will get the unlock code that will allow you to unlock your mobile phone. You can also reach Bouygues by calling the 1064.

How to unlock a free mobile phone ?

Good news : Free does not block his phones. If you have a mobile of the operator, you will not need to unlock it to be able to use your SIF SIM card.

How to unlock my mobile phone purchased from SFR & NBSP ?

You only need your mobile phone purchased from SFR.

To know. Since January 2015, SFR mobile phones have been unlocked. Otherwise, we invite you to follow the steps below.

My situation

I have an Android mobile, Windows Phone or Blackberry

I check if my mobile is “simlocked”

Some mobiles purchased from SFR are “simlocked”: they can only work with a SIF SIM card.

To find out if this is the case of yours, insert the SIM card from another operator (even not activated) and light it.

• If the mobile requires a pine code, it is not simlocked.
• If the mobile asks you to enter a “network unlocking code”, it is simlocked. We will have to unlock it if you want to use it on the network of another operator.

I find the IMEI number of my mobile

To unlock your mobile, you must first get its IMEI number (International Mobile Equipment Identity): a unique serial number, from 15 to 17 digits, which is surely identifies your mobile.

You can find this number:

• by composing the *#06#, As if you are tapping a phone number, and your mobile will automatically display its IMEI number on the screen,
• on a label stuck on the packaging box and under the mobile battery.

I connect to my SFR customer area

You must then connect to your customer area using:

• your usual identifiers if you are SFR customer,
• The identifiers that have been sent to you by SMS and E-mail, when termination, if you have terminated your contract.

I select the mobile to unlock

In your SFR customer area, you access:

• The list of mobiles you bought at SFR,
• The identification of the mobile you are currently using on the SFR network,
• A input zone, to manually type the mobile IMEI that you want to unlock if it does not appear in the list.

Select the mobile you want to unlock in the list, or enter your IMEI in the planned space.

I receive the unlock code

You then receive, in a few minutes, the design code of your mobile communicated to you by SFR:

• It is displayed on the screen of your mobile,
• It is sent to you by SMS and by e-mail, accompanied by the procedure to finalize the unlocking of the mobile.

I finalize the unlocking of my mobile

You can then follow the unlocking procedure described in the email and the SMS.

My mobile is unlocked in a few minutes.

I have an iPhone

I apply for an unlocking

An iPhone bought from SFR is simlocked: it only works with a SFR SIM card.

To use it on the network of another operator in France and abroad, you must do it ‘’ Deimlocking ’’: only Apple can carry out this operation, remotely.

To obtain the unlocking of your SFR iPhone, you must make a request to SFR, which will be transmitted to Apple.

I finalize the unlocking

About 2 hours after your request, you can finalize the unlocking of your iPhone. Place yourself in a place where your iPhone will capture an active wifi network, or connect it by USB cable to a computer with the latest version of iTunes.

I insert my SIM card in my iPhone

Insert your new SIM card – that of your new operator – in your iPhone.

I let my iPhone activate my new SIM card

The iPhone then offers you to activate the SIM card (via iTunes or directly in WiFi): Accept.

Your iPhone is now unlocked: it can be used with the SIM card of an operator other than SFR, especially abroad – but you can also decide to use it on our network !

To know

To know

If a message of the type ’mobile locked by PIN code’ is displayed on the computer and the iPhone remains blocked on “emergency calls only”, disconnect and reconnect the iPhone, to relaunch the process.

My iPhone is unlocked !

For further

And if SFR does not have the unlock code ?

• If you wish to designate a mobile bought from another operator, it is this operator who can provide you with the design code !
• It may happen that SFR does not have the unlock code for an SFR mobile (excluding iPhone), and is forced to claim it from the manufacturer. In this case, an operator will contact you within a maximum of 4 weeks to communicate the unlock code to you and finalize the operation with you.

Tips & Tips

I carefully keep my iMei

True “registration” of a mobile, the IMEI number allows you to unlock it, but also to block it remotely in the event of loss or flight, to prevent an indelicate person from using it: a real anti -theft !

So as soon as you buy a new mobile, remember to note its IMEI number and keep it in a safe place: you will be useful if your mobile disappears one day.

Having free from SFR customer service to unlock your mobile