Terminate an SFR mobile package in 6 points

Your withdrawal request must be made by registered letter with acknowledgment of receipt.

Refit an SFR box

You subscribe to an SFR Box offer and wish to terminate your contract ? You will generally have to wait for the end of your commitment period not to pay any fees.

Summary

• How to terminate an SFR box ?
• – The right of withdrawal
• – termination fees
• – How to terminate free of charge ?
• Online termination
• Free letter models
• Termination address
• Questions answers

This article is dedicated to the termination of an SFR box, you can also consult our articles on the termination of a SFR Mobile or Red by SFR offer.

How to terminate an SFR box ?

The subscriptions SFR box (Starter, Power, Premium fiber. ) are generally accompanied by a 12 -month or 24 month commitment period. If you were solved during the commitment period you will have to pay early termination fees. In any case you will have to pay Line closing costs of 49 euros.

If you Change access provider, It is the new operator who will terminate your place, provided that you have asked to keep your number and that it is possible.

You can exercise your right to retract For Cancel your subscription at no cost. If you have a legitimate reason early termination (unemployment following permanent contract, moving in non -covered areas, increase in not expected rate..), you may not have to pay early termination fees.

Your termination letter must, in accordance with the general conditions, be sent by registered letter with acknowledgment of receipt. The termination will be carried out by SFR 10 days after receiving your shipment. You can use our online termination service (sending by registered email).

Termination fees

When you terminate a fixed internet SFR package with a box, you will have to pay termination costs:

– Line closing costs: 49 euros
– early termination costs (if you are still incurred)

THE early termination fees are governed by article L224-28 of the Consumer Code. They will be modified on January 1, 2023 in accordance with the provisions of the new law on purchasing power

Here is a summary table of the termination costs to be expected if you terminate during the commitment period, before and after January 1, 2023:

The expenses of early termination of an SFR Box package

Example	12 month plan	24 months alone	24 months with subsidized equipment (Smart TV, PS5, Samsung video projector)
Before January 1, 2023	100% of the remaining monthly payments	100% of the remaining monthly payments until the 12th month included + 25% of the remaining monthly payments from the 13th to the 24th month included	100% of the remaining monthly payments until the 12th month included

Change of access provider

If you change access provider (Free, Orange, Numéricable, Bouygues..), you do not need to terminate your subscription provided you ask for portability of your number. Your SFR subscription will be terminated by the new operator.

Be careful if you are incurred this does not change anything at the termination costs that you will have to pay. However, ISPs often offer reimbursement of costs, up to 100 euros.

Note that you cannot keep a number in 01, 02, ..05 If you change your area.

To keep your phone number, you must provide the new operator when registering the RIO number on your line. You can get it for free and simply by calling 3179 from your fixed line.

Right to retract

You can terminate your SFR subscription at no cost in the 14 days following your subscription If it was carried out remotely (Internet, telephone or fax).

If you have already received it you must return your box and the associated equipment to your expense (TV decoder, repeater. ))

You will be reimbursed by SFR of payments already made within 14 days of receipt of your letter.

Please note: if you have subscribed to an SFR Box + Smart TV offer, you will have to return the Smart TV to Samsung directly.

Your withdrawal request must be made by registered letter with acknowledgment of receipt.

Exilled at no cost

You can first terminate by paying only the line closure costs by terminating after the minimum commitment period. If you are still committed, You can terminate at no cost or penalties in the cases below for example. Remember to reach your termination letter one or more supporting documents of your situation.

• Moving
• Technical issues
• Unemployment following dismissal
• Serious illness, hospitalization
• Death
• Unprecedented price increase

Moving

The move to mainland France in an area in France where the SFR service is completely inaccessible (which is quite rare) or systematically abroad for a duration greater than 6 months is a reason for early termination of your contract provided for in General Conditions.

– Article 5.2 General conditions
Extract : “(. ) move for a long time, outside the French territory or in an area where the fixed or mobile service is completely inaccessible from the home or workplace of the customer “

Technical issues

In the event of a systematic and recurring failure of the SFR service.

Unemployment, financial difficulties

Following the rupture of a CDI, in the event of personal bankruptcy, judicial liquidation

Health problem

In the event of hospitalization or sick leave for a long time of more than 3 months.

Death

The death of the line holder is a reason accepted by SFR (and all operators)

Price increase

In the event of a rate increase not provided for in the general conditions of the contract you have taken out, SFR has the obligation to notify you, and you can then terminate within 4 months.

Online termination

The termination is not positive from your customer area. You should call 1023 and type the choice “Other requests” then “termination”. You will then receive a service closing letter with the termination address. You will have to send a registered letter with acknowledgment of receipt.

You can use the Electronic registered letter service (LRE). Via our termination form you make up your letter with your contact details, and it is printed and sent by post to SFR, within 48 hours. This very practical service is used by thousands of Internet users each month, and prevents you from moving to the post office.

SFR Internet termination address

SFR Box termination address

This address is to be used for termination or cancellation of your contract if you exercise your right of withdrawal

SFR termination TSA 30103 69947 Lyon Cedex 20

Customer service number: 1023 (Metropolitan France), +33 6 1000 1023 from abroad

SFR consumer service address

This address is to be used only if you initially contacted customer service, and are not satisfied with the response provided, for example for a complaint and request for reimbursement in the event of a dysfunction of your line.

SFR Service Consumer SFR TSA 20102 69947 Lyon Cedex 20

Customer service number: 1023 (Metropolitan France), +33 6 1000 1023 from abroad

You can also use the generator of our online termination service:

Box and decoder return

In accordance with the CGV SFR Internet you must return complete equipment (accessories included) in good condition and in suitable packaging within a maximum of twenty (20) days from the request receipt of the closing letter of the service sent by SFR. Otherwise SFR may charge you the following penalties:
– Sixty euros (€ 60) for a modem,
– One hundred and fifty euros (150 €) for a decoder
– Twenty -one euros (€ 21) per missing accessory

Refit the “Home by SFR” remote monitoring solution

The “Home by SFR” service is a connected alarm system allowing you to monitor your home and detect possible intrusions. It consists of a power station, a mermaid and various accessories depending on your subscription: camera, infr-red sensor, and detectors (movements, door openings, smoke, water leakage..)). You can be alerted via your computer or smartphone in the event of a problem.

The “Home by SFR” contract is included a 12 -month commitment and a notice period of 1 month. In accordance with the “Home by SFR” sales conditions, termination fees of 149 euros will be due if you terminate during your commitment period.

Termination address “Home by SFR”

Home by SFR customer service
TSA 90420
92919 La Défense Cedex

SFR FEMTO amplifier termination

SFR FEMTO is a home network amplifier, allowing you to better capture your WiFi network. It is offered for SFR subscribers.

Terminate the SFR options

SFR Press

SFR Press is a digital kiosk, this service offers the consultation of newspapers and magazines (Liberation, Le Parisien, Elle, Paris Match..) Against a subscription of 19.99 euros for the SFR non-Abonnés, and is free for SFR subscribers. The termination of an option is free and is done on your account.

SFR Sport

SFR Sport is a bouquet of 5 TV channels dedicated to sport. SFR Sport 1 is a football channel with an exclusive contract with the first English football league (Premier League), the other channels are devoted to other sports (rugby, basketball, tennis, martial arts..)). This channel is accessible to SFR customers for free, and SFR RED customers for 9.99 euros per month. The offer is without obligation, you can therefore terminate at any time. For non -SFR customers, the offer, called “SFR Sport 100% Digital”, is also available alone or with Beinsport, and is also without commitments.

RMC Sport

RMC Sport is a sport tv channel offered to SFR Box subscribers. Be vigilant before subscribing because in accordance with the special conditions RMC Sport You do not benefit from withdrawal time. The offer can be with or without commitment (12 months)

RMC Sport online termination

You can terminate a subscription without commitment RMC Sport from your SFR account. For a subscription with commitment, you must contact customer service.

Detail of offers and history of general conditions

The general conditions evolve according to the offers, here is a history to help you find those which correspond to your situation if you have lost them.

Questions answers

Can I cancel my line termination request ?

Yes absolutely, as long as the termination of your SFR box is not effective, or in general during the period of 10 days following the reception of your SFR Altice termination letter you can cancel your request, by phone at 1023 or per Cat.

Can I keep my phone number ?

It is possible under certain conditions. First, if you have a number corresponding to a geographic area (starting with 01, 02, 03, 04, 05..) You must stay in the same area. If you stay in the same municipality you can generally keep your number. To keep your number, you must communicate to your new operator your Rio, which you can get by composing the universal 3179 number from your fixed line. Remember that it is your new operator who will take care of termination.

After having terminated my line I can no longer contact SFR customer service at 1023, how to do ?

After the termination of your line, for example for a dispute concerning a refund, the 1023 will no longer be accessible effectively. You can nevertheless contact SFR by Facebook, Twitter, or by post.

What an impact for my multi-pack discount ? (Michel M.))

Multi-packs is a discount for up to 10 euros per month granted if you have a SFR and mobile SFR box offer. If you terminate your SFR box offer, you will no longer be able to take advantage of the discount on your SFR Mobile offer.

I had a subscription for 12 months via SFR at a price of 9 euros I terminated the subscription I noted that I had to pay the remaining 9 months but I was taken from 9 months to 19 euros can explain me This amount of 184.90 Indeed I thought I was liable for 81 euros ? (Julien S. July 25, 2022)

You paid the remaining months at the non -promotional rate, which explains the difference.

Who is Euroactting SFR ?

Euroactting is a collection company mandated by SFR to manage unpaids, such as EOS France (ex Contentia, Intrum Justicia France, or Recofact/Recocash. Here are their contact details: Euroacting, 26 rue de Chambéry, CS 81532, 75741 Paris Cedex 15, 01 80 97 51 50)

Following my termination when should I return my SFR box and to what address ? (August 24, 2020, Stephanie D.))

Once your letter has been received, SFR will send you a message with the instructions for the return of the box.

How to terminate Téléfoot ?

Téléfoot termination (Bouquet TV broadcasting Ligue 1 and the Champions League in particular) is from your SFR customer area or by contacting an advisor. Please note, some offers include a 1 -year engagement period, you therefore risk significant termination costs (remaining monthly payments) if you resilled during this period.

How to make a complaint if I have a dispute with SFR following my termination, for example on termination costs ?

In this case, you must first contact SFR customer service by phone. If the answer does not satisfy you, you can then contact the consumer service by mail, preferably by registered mail with acknowledgment of receipt. If the answer still has not satisfied you, or you have not had an answer for more than 1 month, you can enter the telecoms mediator here.

I wish to terminate my SFR box subscription but I have subscribed to an option “SFR + La Chaine Telefoot”. Can I continue to benefit from it in digital ? (Alain M., January 12, 2021)

The termination of your SFR Box package leads to the end of the option. If you want to have access to the Telefoot channels directly via their website, it is currently possible to take out an offer, but given the possible closure of Telefoot this is risky.

RSA and termination

I would like to know if the reason to be at the RSA allows for free termination at the operator SFR ? (Alain M., Wednesday July 13, 2022)

To our knowledge being at the RSA is not a reason for termination specified under the general conditions. Financial difficulties having followed up on notification of admissibility in committee for the over -indebtedness of individuals, or a situation of unemployment following a dismissal of a permanent contract which occurred after the subscription of the service on the other hand can allow you to terminate in advance early.

I nevertheless advise you to contact SFR customer service to request a reduction. There are indeed RSA packages and discounts for mobile and fixed internet packages, for beneficiaries of the RSA and the ASS (Handicapped Solidarity Allowance) for example. It will be necessary to provide proof, for example a certificate of RSA law that you can ask your CAF.

Source: Article R20-34 of the Consumer Code (Package reduction for RSA, ASS, AAH beneficiaries)

How to send a recommended ?

To send your termination letter has SFR By registered mail with acknowledgment of receipt, without moving, follow the following steps:

• Personalize your letter from the form Send your registered mail in a few minutes, without traveling -> Indicate your contact details ->
• Perform the regulations (from € 7.49, without subscription)

Letter sent by post

Last update on Thursday, November 10, 2022

Online termination

Send your termination letter by registered mail to
SFR

Terminate an SFR mobile package in 6 points

Cheaper competing offer, moving abroad, loss of employment. There are many reasons for terminating an SFR mobile package. Notice, termination letter, portability and costs, we tell you everything in this guide. Quickly find the information and end your subscription in a few clicks thanks to our online sending service.

Discover our file to learn all about the termination of an SFR offer.

1. The termination of a SFR mobile plan

THE SFR mobile packages are with a 12 -month commitment, and 24 months If you have subscribed to a plus mobile.

THE Termination Fee are calculated according to the number of monthly payments remaining to come, as follows:

Commitment period	Termination Fee
Until the 12th month included	From the 13th to the 24th month included
All remaining monthly payments	A quarter of the remaining monthly payments

2. Questions & Answers on the termination of SFR Mobile

Is it possible not to pay the termination fees in SFR ?

Certain situations allow terminate an SFR package at no cost during the initial commitment period. For example :

• Loss of a permanent job
• Personal bankruptcy
• over -indebtedness
• the move in an non -covered area or a departure abroad for a long time
• hospitalization or sick leave of more than three months
• incarceration
• the death
• or any other case of force majeure, recognized by law.

How to request the number portability and terminate the SFR package ?

Start by calling the 3179, from the SFR Mobile line that you will terminate. You will get an operator identity statement by SMS, better known as Rio. This code will have to be communicated to the new operator, and it will allow it to recover your number at the time of termination of SFR Mobile.

You can Ask the new operator to terminate your SFR line for you. However, especially if there are termination costs, the registered letter is safer. It does not prevent it from playing portability.

3. The SFR Mobile termination letter

To stop an SFR telephone contract, it is necessary to send a registered letter with acknowledgment of receipt. Find Several models to personalize By clicking on the letter thumbnail.

If you have a legitimate pattern, join your proof. Once completed by you, click “Send”. Your SFR Mobile termination letter is entrusted to the post Then delivered by hand specific to SFR Mobile.

With termination letter, you Perform your steps when and from where you want it, securely.

4. Our detailed guides to terminate SFR

To find out the offices to unsubscribe from an SFR offer, consult our various guides.

• 4G SFR key termination
• CHUBB mobile insurance termination
• SFR Internet box return
• SFR termination costs

• SFR Internet box termination
• Internet termination La Réunion SFR
• SFR Mobile Package Termination
• SFR mobile insurance termination

Send your termination letter by registered mail, without getting around

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Record its SFR Mobile offer in 2 minutes

• This model contains the formulations for all reasons, and theSFR termination address.
• Specify in your SFR termination letter your contact details, telephone number and subscription breaking.
• Send your mail from your computer by registered mail. The post will print it and put it back in hand SFR customer service.

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