How to terminate your Orange subscription, Orange termination: how to terminate the internet offer and its livebox?
How to terminate your Livebox Orange Internet package
My orange livebox engagement period being completed, I do not wish to renew my contract at your internet service – phone – television. I therefore announce my decision to terminate my subscription to the orange box, and ask you to take the appropriate measures to end the contract subscribed.
Refit an Orange Internet offer
The termination of an Orange Internet package can be carried out from your account, by phone or by registered mail. Termination costs are to be expected, which may be significant if you resound during the commitment period.
Summary
- How to terminate a livebox offer ?
- – A 21 -day right of withdrawal
- – termination fees
- – exilled at no cost
- Online termination
- Free letter model
- Termination address
- Questions answers
This article is dedicated to the termination of a Orange Internet package (Livebox, 4G Box), Here are our guides to terminate a mobile orange package or a SOSH package.
How to terminate an Orange Internet offer ?
Fiber, ADSL/VDSL subscription contracts to Livebox Internet offers offered by Orange (Livebox, Livebox Up and Livebox Max) include a minimum 12 -month commitment period. The 4G Home offer, with a 4G Flybox box, is without commitment and without termination costs.
If you Take a livebox offer During the commitment period you will have to pay early termination fees, to which must be added line closing costs of 50 €.
For Do not pay early termination fees, You can first cancel your Orange Livebox package by exercising your right to retract. Then, during the commitment period, you will have to justify a legitimate reason.
Important : if you resilled Orange for a competitor like Free, SFR, or Bouygues Telecom for example, the termination will be made by the new access provider.
Your termination can be made from your customer area, with a customer advisor, or by registered letter with acknowledgment of receipt. Orange will then communicate the procedure for restitution of the Livebox and its accessories.
A 21 -day right of withdrawal
In accordance with article L221-18 of the Consumer Code You can cancel your subscription to an internet package within 14 days of the subscription or reception of the box. Orange goes further in its general conditions by extending the withdrawal period at 21 calendar days.
The request for withdrawal can be made from your account Or by registered mail with acknowledgment of receipt To maintain proof in the event of a dispute.
If you have Already received your livebox It will be necessary to return it at your expense in Orange by postal parcel at the restitution address which is different from the withdrawal address used for your letter.
If you have not received your livebox yet, You can refuse it in the event of home delivery, or do not get it in the event of delivery in relay point if it is being sent. Otherwise, if Orange received your request before its shipment, its shipment will be canceled.
You will be reimbursed by Orange within 14 days of 14 days of receipt of your withdrawal request or reception of the box.
Termination fees
THE Termination Fee correspond to the technical costs of closing the service of 50 euros and also, to which are added, if you terminate during the commitment period, the remaining monthly payments.
Example::
Hélène subscribed to a Fiber Livebox offer on January 1, 2022 for 40 €/month (indicative price). This offer includes a minimum 12 -month commitment period, which therefore ends on December 31, 2022. If Hélène terminates on July 1, then the termination of her subscription contract will be effective on July 10, 2022. She will have to pay the line closure fees of € 50, to which we will have to add the subscription fees remaining to run until December 31, 2022, knowing that all months started is due, or 6*40 = 240 €. The termination fees are therefore € 290.
| Internet offer name | Early termination fees | Line closing costs | Total |
|---|---|---|---|
| Withdrawal on January 5 | 0 € | 0 € | 0 € |
| Termination on July 1 | 40*6 = 240 € | 50 € | 290 € |
| Termination January 1, 2023 (ending period ended) | 0 € | 50 € | 50 € |
Packages Open And Open up (Internet + mobile) and formerly open mini, open zen, open fiber, open multiligne, open jet were accompanied by a duration of 12 or 24 months.
In the case of a 24 -month commitment, you owe the remaining monthly payments until the 12th month, and a quarter of the remaining monthly payments from the 13th to 24th month. In accordance with the new purchasing power law, the penalty for termination made from the 13th month will be zero for a 24 -month package without subsidized terminal, or reduced to 20% per remaining monthly payments (instead of 25% )).
Exilled at no cost
Legitimate reasons allow you to terminate your Orange subscription at no cost. In general, the following reasons are accepted: dismissal of an indefinite contract (CDI), imprisonment, over -indebtedness, death, disability, moving in non -covered zone.
- Dismissal
- moving
- Over -indebtedness
- Illness or disability
- Incarceration
- Death of the line holder
Dismissal
The dismissal of a CDI is a legitimate reason present in the general conditions Livebox Fiber for example and is therefore accepted without difficulty for example. Please note that an unemployment period following a conventional resignation or rupture may be refused, consult Orange as a precaution.
Moving
A move in an area not covered by Orange in mainland France allows you to break your contract before its term and not to pay the remaining monthly payments. Remember to prevent Orange less than 15 days after your move and join proof (deed of sale, lease, EDF or water invoice..))
A move abroad is also a legitimate reason for termination, remember to join a certificate from your new employer or your new establishment if you are a student.
Over -indebtedness
If you are over -indebted and can produce an admissibility notification in individuals’ over -indebtedness committee.
Illness or disability
Join a doctor’s certificate indicating that your illness or disability prevents you from using the livebox.
Incarceration
Join a certificate from the prison establishment. Orange requires a minimum duration of 3 months.
Death of the contract holder
In accordance with the general conditions, the death of the customer holding the line, but also of his spouse attach a death certificate.
Change of access provider
If you change the Internet access provider (Free, Coriolis, Prixtel for example), the latter terminates you, provided that you ask Keep your line number and that is possible.
The portability of your line number if you stay in the same area if it starts with 01, 02, 03, 04, or 05. If it starts with 09, portability is always possible.
To get your RIO, you can call 3170 from the phone associated with the box, or the 0800 00 3179 green number from the phone of your choice.
Terminate a 4G Home box offer
The Flybox 4G+ is a particular box that uses the 4G network (soon 5G) to create a WiFi network at your home. It is interesting when the flow available at your home by the wired networks ADSL, VDSL 2, or fiber is insufficient. It can also be offered by the State offered if the area you live is eligible (see Digital cohesion of territories)
The 4G Home Orange offer is without obligation. You first have a 30 -day trial period to restore it at no cost and be reimbursed. You can then terminate it at any time with a 10 -day notice.
The Flybox 4G+ You belongs you do not need to return it in the event of termination.
Orange Internet termination address
Termination and withdrawal address
This address can be used to send your letter of withdrawal or termination to your Orange Livebox subscription. Orange will then communicate the instructions for the return of the box by relay point.
Orange Internet customer service
TSA 90008
59878 Lille Cedex 9
EXILY Online your LIVEBOX
Orange allows the termination of your Livebox contract from your customer area. Remember to have your 10 -digit customer number with you, indicated at the top left of your invoice.
You can also terminate with an orange advisor at 39 00.
For termination from your account or by phone, it is imperative to request a written confirmation of your approach. Otherwise, you can use our online termination service by registered mail with acknowledgment of receipt.
Orange Internet termination letter
[Firstname name] :
[Your address ] :
[Phone number]:
Orange Internet customer service
TSA 90008
59878 Lille Cedex 9
Object : Termination of the Orange Internet contract
Recommended shipment with acknowledgment of receipt
By this, please acknowledge receipt of the termination of my Orange Internet Livebox offer
Please tell me by return of mail the step to follow to restore the livebox and the associated materials.
Please accept, madam, sir, the expression of my distinguished greetings.
You can copy/paste this model or download your PDF version to print it:
– Orange termination letter model
Restitution of the livebox and its accessories
In the event of termination or withdrawal you must return the livebox, the TV decoder if necessary, and the accessories. Once the termination of your line is completed, Orange will give you a good prepaid allowing you to return the Livebox for free. You can also return it to France Telecom agency.
You have a period of 1 month to carry out the restitution. Otherwise, Orange will send you a formal notice, giving you 7 more days.
If you have still not returned the equipment, or if it is in poor condition, you expose yourself to penalties. Orange can charge you using the security deposit and if necessary a direct debit from your account.
| Material | Penalty incurred |
|---|---|
| TV decoder | 200 € |
| Livebox | 100 € |
| Recording, optical fiber housing, wifi repeater | 100 €/element |
| Airbox 4G | 49 € |
History of the general conditions of use and sale Livebox
Here are the latest general conditions of October 6, 2022 for Internet Livebox, Livebox Up and Livebox Max offers.
Old general conditions
Consult the general conditions corresponding to your contract for more details:
– Livebox Star and Livebox Zen Fiber × General Conditions
How to send a recommended ?
To send your termination letter has ORANGE By registered mail with acknowledgment of receipt, without moving, follow the following steps:
- Personalize your letter from the form Send your registered mail in a few minutes, without traveling -> Indicate your contact details ->
- Perform the regulations (from € 7.49, without subscription)
Letter sent by post
How to terminate your Livebox Orange Internet package ?
You are currently subscribed to an Orange Internet offer and wish to terminate your contract or take advantage of a promotion from another Internet access provider (SFR, Bouygues, Free, etc.) ? To facilitate your procedures, this guide indicates the methods of restitution of the Livebox and the times of closing your subscription. Also find out how to formulate your termination letter in order to quickly end your contract.
Discover our file to learn everything about the termination of an orange offer.
1. How to terminate an Orange Internet contract ?
What are the termination methods accepted by Orange ?
Several termination methods are accepted by Orange. Portability allows you to change access provider without losing your number. It is not always applicable, for example during a move outside the same numbering area. You can also terminate your Livebox via Orange customer service that submits you to multiple operator reminders and can be very long.
The registered letter, to stop your Orange subscription simply
For Break your Orange Livebox Internet contract, you can Send a registered termination letter with receipt of receipt. If you request the stop of the subscription for legitimate reasons, with exemption from termination costs, you must proceed by registered letter with acknowledgment of receipt. You will be able to attach proof to your request to terminate the contract. In all cases, sending a letter of termination to Orange customer service – in registered mail with acknowledgment of receipt – offers a total warranty. You have proof of the date of your request.
The registered letter also allows you to fix yourself the exact date to which the Livebox must be deactivated by Orange. This is important if you move and want to have the Orange Internet at your home until the last moment.
What is the cutting period of the Orange Internet service ?
The Internet operator then has a legal period of 10 days (provided for by Chatel law) from the date of receipt of the termination request to proceed to the effective termination of your ADSL, VDSL2 or fiber subscription. You can also request a later precise date. Depending on your subscription date and the type of internet package chosen, there are some specificities to remember at the level of the termination procedure.
What is Orange’s termination address ?
Your letter of termination of an Orange Internet offer must be sent to the specialized operator service. The Orange Internet termination address to customer service is as follows:
Orange
TSA 10008
59878 Lille Cedex 9
An example of a letter of termination of an Orange Internet offer
Here is a letter type of termination of a livebox at the end of the minimum commitment period:
The model of termination of an Orange Internet offer
Purpose: termination of the Internet subscription contract – Livebox Orange
Registered termination letter with acknowledgment of receipt
Purpose: termination of the Orange Internet subscription
I inform you today by this letter of termination sent by registered mail, that I wish to end my internet subscription subscribed to your Orange establishment, for the line whose number is (indicate the number to be terminated).
My orange livebox engagement period being completed, I do not wish to renew my contract at your internet service – phone – television. I therefore announce my decision to terminate my subscription to the orange box, and ask you to take the appropriate measures to end the contract subscribed.
Thank you for taking my request into account upon receipt of this registered letter, and send me in return a letter confirming the term my contract.
Please accept, madam, sir, the expression of my distinguished greetings.
(Signature of the subscription holder)
2. The termination costs of the Livebox Orange contract
What costs to terminate Orange during commitment ?
THE Zen Livebox offers, Livebox Play And Livebox Jet may include a 12 -month commitment period, and in this case cannot be terminated at any time. Termination during the initial commitment period requires you to pay all the monthly payments remaining until the end of the 12th month. As soon as the initial period is exceeded, or if the subscription is without obligation, there is no longer a penalty.
What are the cutting costs of the Livebox Orange service ?
During a termination, even if the engagement period is exceeded, orange termination costs are 50 €. This amount corresponds to the technical costs borne by the operator for the closure of customer services.
For customers subscribed to an ADSL ‘discovery’ package, No termination fees is billed. This offer being without commitment, the subscriber is free to break his contract when he sees fit without penalties.
3. How to terminate an Orange Internet subscription at no cost ?
The Consumer Code and the case law of French courts list legitimate reasons for which the termination costs are not charged. The patterns allowing the termination of an orange livebox at no cost are also contained in the general conditions of sale. Here is the list:
- dismissal of an indefinite employment contract;
- case of force majeure (death, long -term hospitalization, imprisonment for a minimum duration of three months. );
- Movement in non -covered zone (ineligible zone or abroad);
- over -indebtedness if the file is validated by the Commission for Over -indebtedness of individuals;
- unilateral contractual changes (price increase, modification of general sales conditions. ) up to 4 months after notification of change by the operator.
In case of termination of an orange livebox for legitimate reasons, You must provide supporting documents adequate. The addition of an attachment is also possible from our special Orange Internet Termination model online !
4. Terminate a livebox and mobile open orange offer
The termination letter for Orange Internet or Mobile
The termination of an Open Orange subscription (Internet + Mobile box) must also be done by termination letter in recommended with acknowledgment of receipt. The request will be taken into account within 10 days after receipt, or more if you specify it in your mail.
For more information, see our guide on the termination of orange mobile offers.
What termination costs on the Orange Plus Mobile Internet offer ?
In the case of an open offer with a commitment of 12 or 24 months, the termination request occurring before the end of the initial period triggers costs. The sum of the months remaining to run in terms of the first year is due in its entirety. The subscriber hired 24 months who wishes to cancel his contract after the first year, remains liable for the quarter of the amount of the months remaining due.
It is also possible to break in the contract either the Internet box part, or the mobile part. The change of internet service provider deletes the Livebox connection, but the Orange Open subscription continues for the mobile telephone service alone. The monthly price will then be subject to a discount according to the chosen package.
For contracts signed after early July 2013, the change of mobile operator via the number of the number automatically requires migration to the essential livebox offer. If you prefer another offer, contact customer service within 20 days.
5. Terminate an orange internet offer while keeping its number
Cloture a fixed line and orange internet with portability
You plan to close the contract for your fixed line and internet orange and you want to keep your current number ? Call on portability ! here’s how.
As with mobile packages, simply recover your Rio number and enter it with the new Internet service provider, so that it sets up the new offer and at the same time terminates the old Livebox contract.
In this case, there is no need to send a registered letter to Orange to terminate your contract, unless you request the exemption from the costs. The Rio is available by calling on 3179 from its landline line, or 0800 00 3179 from another line for Orange.
It is not always possible to keep your fixed number
A move to another municipality (even if the same department, even if bordering) can cause a change of ZNE and therefore make the conservation of its number impossible. When the Rio procedure is not possible, it is necessary to follow the “classic” termination approach by recommended to Orange.
6. How to restore the Livebox to Orange after termination ?
At the end of the reception of your termination letter, you will receive a confirmation letter indicating the effective date, as well as the approach to return the orange equipment made available or rented.
What are the equipment to be returned to Orange (Livebox, TV decoder, etc.)) ?
The procedure consists of turning your livebox and your TV decoder (if you have one), as well as the accessories (cables, remote control. ), in a packaging with the prepaid colissimo return voucher available to you. The equipment being the property of Orange, the return costs are their responsibility, and not in yours. It is necessary to return the materials within a maximum of one month.
How to return the Livebox to Orange for free ?
If you don’t have a look back, Drop your equipment in an Orange agency By asking for proof. According to the Consumer Code, the operator is required to reimburse any warranty deposits within 10 days. In the event of non-return of equipment, flat-rate penalties are billed: € 100 per equipment for the Livebox Modem, the Livebox 4 hard drive, the 4G Airbox; 60 € for the recorder; € 49 for the TV decoder; 300 € for the fiber optic case.
7. Orange termination: all our guides to stop your offers
Find all of our guides to help you in your Orange termination procedures.
- Orange Bank termination
- SPB mobile insurance termination
- Orange box return
- Orange termination fees
- Orange mobile termination – 5 points
- Orange Mobile Package termination
- CFCA mobile insurance termination
- Orange mobile termination letter
- Orange Internet termination – 6 points
Send your termination letter by registered mail, without getting around
- In partnership with La Poste
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Tree Orange in 2 minutes
- This letter model with theOrange termination address Contains formulations for all reasons in order to terminate your internet contract.
- Personalize your Orange box termination letter.
- Send your Livebox termination mail from your computer or recommended smartphone. La Poste takes care of printing and recovery from the Orange customer service.
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