Free termination: our letter model

Publispatch
Free termination
BP 40090
91003 Évry Cedex

Free termination: how to perform my freebox termination ?

Your Freebox subscription no longer suits you or you move to an area not covered by free ? You can then terminate your Internet offer by following a determined termination procedure. Discover in this article what is the free termination address and how to proceed.

• The essential
• Since the new law of June 1, 2023, your free termination has been in a few clicks.
• Free mobile offers are without engagement, So there is No termination fees.
• You must send a Termination letter to Free, If you want to terminate your offer without going to another operator.
• Freebox termination fees are minimal amount 49 € and are Refunded by your new operator.

Free termination: how to end your subscription at no cost ?

Refund free termination costs by changing operator

If you resound your Freebox subscription to change operator, know that your new Internet access provider you Refund your free termination fees.

The maximum amount and the modality of reimbursement of costs depend on the operator chosen.

• If you terminate Free to go to Orange, Your new operator reimburses you to 150 € If you subscribe to an offer fiber, and up to 100 € If you choose an offer ADSL /VDSL 2.
• If you opt for SFR, these are 100 € closing costs that are reimbursed to you, as well as the remaining subscription costs. Refund is made in the form of a to have On your next invoices.
• Finally, if you leave Free to Bouygues, Your new supplier reimburses 100 € Maximum free termination fees. At Bouygues Télécom, the reimbursement is made by bank transfer within two months of freebox termination.

To be reimbursed for free termination costs by your new operator, you must transmit your Rio number to the latter.

By calling the 09 71 07 95 18, An advisor will help you recover your Rio code and terminate your Freebox subscription. You will also benefit from personalized advice To help you choose the most suitable box to your needs and your budget.

Thanks to the Rio number (which you can also by composing the 3179), your new operator will be able to put an end to your subscription to Free while allowing you to keep your number telephone (fixed or laptop).

You want to change your internet offer ?

Free Jechange Service
You want to change operator ? 09 71 07 95 18 Free Jchange Service

Avoid free termination costs in the event of a legitimate reason

In certain situations, free termination costs do not apply. These cases are seen by the operator as “legitimate reasons for termination at no cost”:

• Moving in an area not covered by free.
• A disease or one handicap prevents you from benefiting from the Internet services offered by your operator.
• Incarceration in penitentiary with a sentence of more than 3 months.
• Portability procedure that fails : your termination period is then 12 days.
• Death of the line holder : the family can declare the termination of the Internet Free offer without having to pay the costs.
• Persistent unavailability of services fixed telephony or internet 30 days after receipt of the confirmation mail of the subscription or 30 days after the installation of the free box.

In addition, according to Consumer code, If your operator unilaterally changes your internet subscription contract, you have a period of 4 months to terminate free at no cost After implementing new conditions.

Note that this list of reasons is not necessarily exhaustive and that it is always possible to contact a free advisor by composing the 3244. Your interlocutor will inform you more about the termination procedure and explain to you if your reason is legitimate or not.

Freebox termination: what are the steps to follow ?

Before you embark on a procedure that can sometimes be relatively long, know that since the June 1, 2023, Free termination has been simplified. Indeed, since the promulgation of the law on purchasing power, the subscriptions subscribed in a few minutes online must be also simple to terminate.

This is why it is now possible to terminate free in just 3 clicks And less than 2 minutes. Thus, it is no longer necessary to call the 3244 to share customer service from your desire to leave the ship. No need to send a Letter to the termination address Since the implementation of this new procedure.

1. Go to the section “Termination” of your Subscriber space.
2. In “My subscription“(below the tab”Dashboard“From your customer area), enter your reason for termination.
3. Add it termination date desired (this can be the day of your request, or at the end of the current month to take advantage of it to the end).
4. After reading the summary of your request, click on “Confirm my termination request“To validate the procedure.

You want to compare internet offers ?

Free Jechange Service
Contact a partner advisor on 09 71 07 95 18 Free Selectra Service

1. Prevent free from your desire to terminate your subscription

However, it may be preferable to go through the old method to terminate your free subscription.

So you can start with Contact your operator in order to warn him of your desire to end your subscription. Your call to 3244 (Available from 7 a.m. to midnight, every day) will allow you to explain to your interlocutor the reasons of your departure. The latter may send you all the information necessary to carry out your free termination: termination letter, termination address, etc.

2. Send a letter to the discount termination communicated

It is necessary to send a Free termination letter In case you don’t want not keep your number, or in the event that you terminate free without changing operator.

Free, like most operators, does not communicate on its termination address. According to sources, it is therefore possible that theFree address which is indicated to you can vary.

Among the different Free termination addresses, We have this one:

Publispatch
Free termination
BP 40090
91003 Évry CEDEX

Besides the address Publispatch of Évry, it would seem that it is also possible to terminate free to theFreebox address ::

Freebox – Free Mobile
Termination service
75371 Paris Cedex 08

In one way or another, we advise you to send your Freebox termination letter to the address communicated by your interlocutor when you call the call to free number.

You don’t know what to write in your Freebox termination letter ? Freebox-News offers you a letter model A little further in this article (no need to look for a freebox termination form, the operator does not demand).

3. Restore the freebox material within the termination deadlines

Now that your termination has been taken into account, your Freebox equipment (modem, decoder, and accessories) must be returned to free. They must be sent in good working order, by registeredment with AR, thanks to the return voucher Freebox.

You have a 15 days from the effective termination date to return the equipment. You can send the equipment directly with the termination form, to the address communicated to you. Otherwise, the equipment alone is to be sent either to the Publicidispatch address in Évry, which we presented to you during the previous paragraph, or to the following address:

Freebox
C/o Publidispatch
91070 Bondoufle CEDEX

What are the restitution deadlines after termination ? Once the termination is effective, you have 15 days maximum To return your Freebox equipment. These must be deposited in the relay point Freebox termination closest to you. Thanks to right of return made available by free in your customer area, you do not have to pay the costs of sending the package.

Our freebox termination letter model

here is a Free termination letter model that you can use as a form. Just replace customizable fields with your own information and voila !

Firstname name
Address
Phone
E-mail
Customer number/Free contract

Publispatch
Free termination
BP 40090
91003 Évry Cedex

Purpose: Free contract termination

I inform you by this letter that I wish to terminate my free subscription “(indicate the name of the subscription in question)” . /. /… under the number : .. – .. – ..- .. -..

(Indicate the reasons why you wish to terminate your Free Subscription: End of commitment period, change of operator, etc.)

In accordance with the provisions of article L.224-39 of the Consumer Code, I want my termination request to be taken into account within ten days of receipt of this registered letter and that you make me confirmation of termination of my contract.

Please accept, madam, sir, the expression of my distinguished greetings.

How is free mobile termination ?

Nothing’s easier ! Just recover your code Rio Free Mobile by composing the 3179.

Note it well, then Transmit it to your new operator When subscribing to your new package. This will thus be able to take care of all the steps to guarantee the portability of your phone number and the termination of your Free Mobile Package.

Termination of a free package with a mobile rental Attention ! If your Free Package is associated with the rental of a mobile, know that the rental of your smartphone will be increased by € 5 monthly until the end of 24 months rent.

What is the amount of termination fees free ?

At Free, the termination costs are broken down into two parts.

• First of all, there are the fixed termination fees, that apply to all free box offers. These are in the amount of 49 €.
• We also have Variable termination costs. The latter only exist if you resound your offer before the end of the commitment period.

Note that it is quite rare to have variable termination fees at Free since only the Freebox Revolution is offered with a 12 -month commitment: all the other Internet and Mobiles of the operator are operator without engagement. Indeed, the offers without obligation are not subject to the variable termination costs.

Make an estimate of your termination fees !

Free termination: our letter model

Free termination. You want to terminate your subscription at Free ? Nothing could be simpler, with our letter model.

You move soon ? You are not satisfied with the quality of free service ? The Net Journal offers you a free termination letter model. You can download it, then modify it with your information (name, first name, address, customer number. ) thanks to word processing software.

Last name First Name
Address
ZIP code
Tel number
Free client number

Publispatch
Free termination
BP 40090
91003 Evry Cedex

Made in (City), the (date).

Registered letter with acknowledgment of receipt
Subject: Request for termination of my free subscription

I inform you by this of my desire to put an end to my subscription (specify the type of subscription: mobile, ADSL, fiber optic), subscribed to your services on the date (specify the date of start of the contract) under contract n ° (indicate the contract number).

In accordance with the general conditions of sale, please take the right measures to put an end to the subscription contract that binds us.

(Add a short paragraph to the reasons that encourage you to request termination: better offer from competition, dissatisfaction in the services offered, move, force majeure, etc.))

In accordance with the provisions of article L224-39 of the Consumer Code, I would like my termination to be effective within ten days of receipt of this, the acknowledgment of receipt of the mail sent by registered mail.

Please accept, (madam, sir), the expression of my best feelings.

(Note: Free offers a pre -established termination form, directly accessible in the subscriber space. Just fill it in and send it by registered mail with acknowledgment of receipt in place of this termination letter.))

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