Terminate a free mobile package: all the steps and conditions

Send your free termination letter by registered mail with acknowledgment of receipt.

How to terminate your free mobile package ?

The termination of a free mobile package can be done at any time. Whatever your subscription to Free Mobile, termination of your telephone subscription is free of charge, except if you have a mobile phone rental at the operator. You will then have to continue to pay the latter until the end of the rental contract with an increase of € 5 monthly.

Terminate your free mobile package

The termination of its free telephone subscription is done in three stages.

Step 1: Contact Free Customer Service

The first termination step is to call Free Mobile customer service to the customer service number for its subscribers: 3244.

• From December 24, 6 p.m. to December 26th 7:00 a.m.
• From December 31 to 18 a.m. to January 2 7:00 a.m.

By calling for this number you will have to choose the option ” Information on the termination of your subscription »In order to get in touch with a customer service who will provide you with a postal address.

Step 2: Send a registered letter

The second stage of the termination of your Free mobile package is to send a registered letter, with acknowledgment of receipt, to the address which was indicated to you by customer service:

free mobile
Termination service
75371 Paris Cedex 08

This letter of termination is to be written yourself. You just have to indicate the mobile phone number concerned and sign this document to terminate your free mobile package. To help you, here is an example of a clear and concise writing for your termination mail:

” Dear,
With this registered letter, I inform you of my wish to end the contract No (mobile and identifier) that binds us.
Please take into account my request and keep me informed of the term of the contract.
Please accept, madam, sir, my distinguished greetings ».

Step 3: Confirmation of free termination

After receiving your registered termination mail, you will receive an SMS on your mobile phone free. This will contain a code that will allow you, in case of doubt or if you wish, to cancel the termination procedure. If this is not the case, following this confirmation SMS, your mobile plan will stop at the end of the current month subscription.

Following the stopping of your package, you can find, on your subscriber space, a final invoice including consumption of the previous month.

Although you no longer have a mobile subscription to the operator Free, you will always be able to consult your invoices on your subscriber space, the latter is kept and your identifiers will always be active. Very practical if you want to recover information about your old subscription.

Details and tips to remember

This termination method does not allow you to keep your phone number. If you want to keep it with another telephone operator, it will be useless to terminate your free mobile subscription yourself. You will just have to provide your Rio code to your new operator. The termination will be carried out automatically once the portability of the number has been carried out. Consult our tutorial “How to recover your Rio Free code ? »To know the process to follow.

Remember to check or terminate your mobile phone rental commitments in your free subscriber space before termination of your mobile package. This will allow you not to pay the increase of € 5 monthly in the event of modification of your package.

• How to activate free mobile call transfer ?
• How to configure the APN Free Mobile on its smartphone ?
• How to configure your free mobile answering machine ?
• How to contact Free Mobile Customer Service ?
• How to connect to your free mobile customer area and manage your account ?
• How to activate your free sim card ?
• How to terminate your free mobile package ?

Terminate a free mobile package: all the steps and conditions

The essentials on the termination of a Free Mobile Package

For various and varied reasons, Free customers may wish to terminate their mobile package without obligation. To do this, just follow a simple procedure. Mypetitforfa returns point by point on the procedure to follow to carry out the termination of a free offer. Certain elements are indeed to be taken into account before terminating.

To terminate a phone subscription at Free, it is necessary:

1. Contact Free Customer Service by calling 3244;
2. Choose “Information on termination of your subscription”;
3. Send an termination letter by registered mail to Free;
4. Wait for confirmation by SMS;

It is important to note that this type of termination will lose access to its phone number. It is recommended to keep your number during a change of mobile operator in order to be able to very easily terminate their free package. The new operator will take care of all termination procedures in the case of number portability.

The content of this page was verified by an editorial expert on the date of 05/09/2022

How to terminate your free mobile phone package ?

First of all, you should know that it is not possible to terminate your free offer in one way. If several operators have bet on dematerialization with terminations achievable online, Free adopts the process by mail. In fact, it is necessary to Write a letter of termination in good shape. At this level, the editor of termination letters available on the Monpetitforfait website allows you to obtain a personalized letter.

This tool aims in particular to avoid harmful errors. When terminating an offer, you must actually ensure that there is a strict procedure. Without the rigor necessary for this type of approach, unpleasant surprises can disturb the termination. In some cases, the consequences are even likely to be significant.

Terminate your free mobile subscription with or without a letter of termination.

In order to prevent the termination procedure from becoming complicated, it is enough to respect a certain methodology. Between the different types of offers, suitable contacts and any costs, many parameters are to be taken into account. Here are the steps to follow in order to terminate in the best conditions.

Whether it is a non -binding mobile offer or an internet subscription, the process remains the same. However, These two types of offers have specific features that are their own. Indeed, elements differ, and it is essential to pay some attention.

Terminate its free mobile package by changing operator

In order not to have to take steps to terminate your Free Package, that is to say the sending of a termination letter, it is best to keep your phone number. By choosing to keep the same number, You will indeed have no approach to do At the operator Free. By subscribing to a mobile package from a competitor operator, The latter will take care of you to terminate your old offer and transfer your phone number to your new contract.

To be able to keep the same phone number, Your new operator ask you for the RIO number of your line. The latter is obtained very easily by dialing 3179 on your phone. It will then suffice to note this code when subscribing on the website of your new operator, or to specify it directly in the store.

To terminate a free package without losing your number:

1. Call 3179 to obtain your Rio code;
2. Subscribe to a new package with another operator;
3. Choose portability and enter the Rio code before finalizing the order
4. The new operator then takes care of terminating your current offer without a process.

Keep the same number to terminate your free package easily, without administrative approach.

Following the call, the 3179 sends An SMS including the Rio. This makes it possible to avoid any transcription lack that would make portability impossible. After finding the package that meets his needs, all you have to do is subscribe to the offer from the new operator. When ordering, it is then enough to indicate the Rio code so that the portability is covered. By indicating the RIO to the new operator, the latter takes care of terminating the current offer. The procedures are therefore carried out between operators, which allows the consumer to detach from it.

Portability is also worth for fixed lines

Just like for mobiles, fixed phones can benefit from number portability. The number to be attached is also 3179. However, portability may not be possible for geographic numbers.

Terminate your free subscription by phone and termination letter

In the past, it was very simple to terminate your Free Mobile subscription. It was enough to send a letter of termination to the address found from its customer area. Since June 2019, the operator however imposes a new stage on his subscribers wishing to terminate their offer.

From now on, they must Call 3244 to obtain the termination address to send the mail. To do this, it is necessary beforehand bringing its free identifier and its hotline code, found from its subscriber space. He remains to write his letter of termination.

Send your free termination letter by registered mail with acknowledgment of receipt.

In order for the termination request to be treated quickly, it is obviously necessary Indicate the identity of the line holder. It is indeed the only person able to terminate an offer, or exceptional case. Other necessary information, the line number. In certain situations, the holder of a contract may have several lines with the operator. So that the termination relates to the right line, it is necessary specify the number of the one which is the subject of the request. If all the lines are affected by the realization, it is then necessary to indicate the number of each of them.

Here is a termination letter generator for a free package:

The postal address where sending the mail to request the termination of a Free Package is:

Free Mobile – Termination – 75371 Paris Cedex 08

Changing offers without terminating is possible !

Another way makes it possible to terminate simply: number portability. By subscribing to another operator with his Rio code, The new operator takes care of the procedures.

The conditions for terminating a free mobile offer

With Free Mobile, the conditions of termination are relatively simple. However, they are different depending on the terminated offer. Back on the different methods to be observed according to the subscription.

What costs implies termination at Free Mobile ?

In terms of termination costs, it is advisable to focus on the legal notices presented by Free.

Regarding free packages, which are 3, Termination can be done at any time for free. The € 2 package (free for Freebox subscribers), the € 19.99 (€ 15.99 for subscribers) and offers available for private or special series are actually offered without commitment. Consumers holding one of these free contract packages can therefore change their offers as they please.

To terminate, It is not necessary to wait for any birthday. In the same way, there is no need to fear termination fees. This freedom in the change of offer or termination applies to freebox, but to another extent.

What deadlines to terminate a free subscription ?

In terms of deadlines, Free Mobile offers a relatively flexible solution as to the effective date of demand. It is thus possible to obtain termination from 10 days from receipt of the request. Otherwise, the other possibility is to program termination for the last day of the month. However, this is only possible if this date respects the minimum period of 10 days granted to the operator.

Note also that it is possible to return to your termination request. Free Mobile indeed accuses receipt of the termination request via an SMS. The latter contains A code to cancel the current procedure. If ultimately the user no longer wishes to terminate, it is enough for him to inform the code included in the SMS to end the process. Be careful however because this code is not valid forever. SMS indicates to what date the code remains usable. After this period, the termination can no longer be canceled.

To read also get in touch with Free Customer Service

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