Freebox Simplified online termination, in 3 clicks now offered

If you asked for termination at the end of the month, the termination request is taken into account as soon as your online validation, you therefore have until the end of the month to cancel. (Before the end of the month)

Refit a Freebox subscription

You want to terminate your Fixed Internet Free Internet subscription and return your Freebox ? You can terminate at any time, but beware of the termination costs that can be significant if you are engaged. Termination can be carried out from your free or registered mail account.

Summary

• How to terminate your freebox ?
• – termination fees
• – exilled at no cost
• Online termination
• Free letter models
• Termination address
• Questions answers

This article is dedicated to the termination of a Freebox offer, to terminate a free mobile package, click here.

How to terminate your freebox ?

Subscription contracts Freebox are at indefinite period and may include a commitment period in return for a reduction on the subscription in the first year. The Freebox Mini 4K and Freebox Revolution include a 1 year engagement period. Freebox Pop and Freebox Delta are without commitment.

If you change operator and keep your number is the new ISP (Orange, SFR, Bouygues Telecom. ) who will carry out the termination process for you.

Otherwise, you can first cancel your order by exercising your right to retract. You can then Remove your Freebox subscription at any time with a 10 -day notice But beware you will have to pay Termination Fee, who can be important if you are still committed. In some cases you can however exilled at no cost : dysfunction, move.

Your termination will be taken into account, following your request, either within 10 days of receipt of your termination request by Free, or the last day of the month of reception. Free will communicate the procedure for restoring your Freebox.

In accordance with the general conditions, and the law n ° 2022-1158 of August 16, 2022 The termination request can be made from your Free Internet account, or by registered letter with acknowledgment of receipt. Withdrawals must be made by registered mail.

Termination fees

THE Termination Fee will consist of them remaining monthly payments to pay if you resilled during the commitment period, to which must be added line rupture specified in the price brochure, the amount of which is 49 euros.

For freebox delta and one, there is no commitment period so you will only pay the 49 euros. For the other Freebox (Revolution, Mini 4K, Crystal), it is enough to multiply the remaining monthly payments by the monthly cost of your package. Note that if you have a promotional offer for 1 year, this is the price excluding promotion that must be taken into account (34.99 euros instead of 14.99 euros for a mini 4K for example).

Suppose for example that you have subscribed a Freebox Revolution package on January 1 with a 1 year engagement period, at a price of 19.99 euros the first year then 44.99 euros per month. If you terminate on June 20, your termination will be effective on 30, you have 6 months to pay, or 44.99*6, around 270 euros, to which must be added 49 euros.

Freeboxes and commitment durations.

Freebox	Visual	Duration of engagement
Freebox Pop		Without engagement Termination fees of 49 euros
Freebox Delta
Freebox Delta S
Freebox One
Freebox Mini 4K		12 -month commitment since June 2018. Termination fees of 49 euros.
Freebox Revolution
Freebox HD
Freebox Crystal
4G box+		Without engagement Termination fees of 29 euros

Conditions to terminate free of charge

In some cases (right of withdrawal, legitimate reasons) you will be possible for you not to pay the termination fees

• The right of withdrawal
• Movement in a non -covered area (ADSL, fiber)
• Death of the contract holder
• Dysfunctions
• Other cases (over -indebtedness, dismissal, serious illness, force majeure)

1. The right of withdrawal

In accordance with article L221-18 of the Consumer Code, you can Cancel at no cost and without justification Your subscription within 14 days of your freebox subscription or receipt.

This right to retract is valid only for a remote subscription subscription, for example by Internet on www.free.FR or by phone. It is not valid for a subscription made in a Free “Free Center” store.

The easiest way if you already have the freebox is to send everything (freebox and accessories, withdrawal letter) to colissimo recommended with acknowledgment of receipt to the withdrawal of free. But you can also send your backward letter letter first, and the normal colissimo box. You have 14 days of sending your withdrawal letter to send the package. If you have not received the box, a registered letter is enough. You will be Refunded within 14 days according to the reception of your letter (acknowledgment of receipt being proof) by free or the restitution of the equipment.

2. Free termination for moving abroad

In the event of a move you will also have to pay the termination fees, but they may be reimbursed if you are relevant to free. A move abroad or in an area not covered by Free is a legitimate reason for termination and makes it possible not to pay the termination fees. Note that if you have subscribed to a fiber offer and your new accommodation is only covered by the ADSL network, you can also terminate your subscription without cost provided that the general conditions specifies that the service to which you have subscribed is fiber. If in doubt, consult us.

3. Termination for the death of the contract holder

In accordance with the general conditions in the event of the death of the contract holder, the heirs may request early termination at no cost. You will have to attach a death certificate to your letter.

4. Termination for malfunction

In the event of repeated dysfunction of the connection, equipment, insufficient flow, without lasting solution provided by Free following your calls to customer service, you can request the termination of your subscription without fees.

Source: Article L224-34 of the Consumer Code
“The consumer can terminate the contract, at no cost, in the event of significant, permanent or frequent difference, between the real performance of an electronic communications service, other than an internet access service, and the performance mentioned in the contract.””
– Article 1217 of the Civil Code

5. Other cases

Free predefined example of legitimate reasons for early termination under its general conditions, which will therefore be accepted normally without dispute:

– illness or physical handicap making it impossible to use services
– Over -indebtedness (supporting proof to provide: Notification of admissibility in an individual over -indebtedness committee)
– dismissal of a permanent contract
– incarceration for a minimum duration of 3 months in a penitentiary establishment

How to terminate an option ?

Free also offers TV channels by default subscriptions to other optional chains or bouquets. For example, the Bis Panorama pack, the OCS cinema pack, the MCM music pack for € 2.99/month, Beinsport, Canal+..

You can terminate these options (except Canal +) from The TV interface From your Freebox player by going to “settings”, then “subscription and codes”, then “my subscriptions”. You will have to enter your purchase code to validate the termination, which will be effective at the end of the month, or at the end of your commitment period. The termination of the Canal + subscription is more complex because it is an independent subscription, which you also adjust directly to Canal more unlike the other options that appear on your Freebox invoice. Consult our guide on the termination of a Plus Canal subscription for more details.

Note that in the event of termination of your Freebox, or in the event of a moving while keeping Free, the optional TV bouquets will be automatically terminated, except Canal+. For the latter, you will have to move your Canal+subscription, from your Freebox customer area, in the TV tab.

Change of access provider

If you Recall Free for another operator (Orange, SFR, Bouygues, Numéricable. ) and wish to keep your phone number, the termination of your Free Subscription will be made by the new operator directly to which you will make a portability request.

Note that if you change your area and have a geographic number starting with 01.02..05, portability will not be possible. You can call 3179 from your fixed line to get your rio. This identifier (fixed operator identifier) ​​allows your new operator to keep your phone number.

France is indeed shared in 5 large zones sharing the same telephone indicative, for example 01 for the Paris region, 02 for the North West (Wikipedia source)

You move to the same geographic area

In this case you can keep your telephone number and change operator.

You change geographic area

In this case, you cannot keep the same telephone number, termination by the new operator is not possible. You must therefore terminate your freebox yourself.

New Freebox termination address

Please note the termination and withdrawal addresses are different.

Freebox termination address

Freebox termination
PUBLICSPATCH / FREE RSL
BP 40090
91003 Cedex Évry

Telephone number: 3244 (or +33178569560 from abroad), Monday to Friday: 8 a.m. – 10 p.m., 9 a.m. – 9 p.m. Saturday, 9 a.m. – 7 p.m. Sunday.

Freebox withdrawal address

The withdrawal address is different from the termination address and appears under the general conditions of sale with the type of withdrawal form (article 221-5 of the consumer code)

Freebox withdrawal
C/o Publidispatch
6, rue desire Prévost
91075 Bondoufle

Free also offers to send your termination form to a single package and the equipment. The advantage of this solution is that you save the costs of a registered letter with acknowledgment of receipt. The drawback is that you have to go through the 3244, two advisers, and that you can then wait several days according to our visitors that the prepaid return label appears on your account. Then put your termination letter in your package and place it at UPS Access closest to you.

Since March 1, 2019 Free had changed its termination procedure and no longer communicated its termination address on its website or under the general conditions. The average threshold to obtain the termination address was to call 32 44. A first advisor invited you to explain why you wanted to terminate your Freebox subscription and sometimes tried to convince you to change your mind. If you persist in wanting to terminate, he sent you back to another advisor who communicated to you orally the termination address

Since the start of 2023, The termination address is now available from your Free account, by clicking on “my subscription” then “no need for my subscription”. This corresponds to the legal obligation of Free.

Operators have the obligation to clearly communicate the termination address, without a call to customer service is necessary.

Source: Article L224-42 of the Consumer Code
“Information on the conditions and procedures for terminating services and, if necessary, restitution of equipment, is communicated to the consumer directly, easily accessible and without the need for the consumer to get in touch with the supplier, so that they do not constitute an obstacle to the change of supplier.””

From June 1, 2023, in accordance with article L215-1-1 of the Consumer Code, you can Refit your free online subscription from your subscriber space.

General Conditions of Use and Sale Freebox

Consult the general conditions corresponding to your contract for more details, here are some copies provided by our visitors:
– General Conditions of Use Freebox at July 7, 2020 (excluding Freebox Pop) and August 21 for the Freebox Pop
– General Conditions of Use Freebox at July 9, 2019
– General conditions of use Free Internet at December 4, 2018 (including new offers Freebox One and Delta)
– General conditions of use Free Internet on February 2, 2018
– General conditions of use Free Internet at March 8, 2017
– General conditions of use Free Internet on January 8, 2012
– General Conditions 2008

EXILY online your freebox

Since June 1, 2023, you can terminate your Freebox subscription from your Free Account. You can also send your termination letter by registered mail. Withdrawals must be made by registered mail.

Return of your freebox

Free indicates to you by email, once the termination has been carried out, the terms of return of the Freebox, which can be deposited in a parcel relay for free, within 15 days of the termination of your line.

Whatever your freebox model, Freebox Revolution, Freebox Mini 4K, Freebox Crystal, Freebox Delta or One, you must send it back with all accessories at the latest 15 days after taking effect of the termination of termination. The accessories mentioned in the email sent by free are:

– Freeplugs with cables
– The broadband case
– The TV box in the unbundled area only
– The multi-TV case if you have subscribed to this option
– The gamepad (game handle provided with the Freebox Revolution)
– The RJ11 filter to connect to your telephone socket
– the remote control
– The power supply
– The Ethernet, Sadlly and HDMI cables

Note that you own the Free Devialet Player (4K HDR TV box + Integrated Devialet speaker) If you have subscribed to the Freebox Delta package, so you should not return it, except in the particular case of the withdrawal, or you can return it If you have subscribed to your subscription via the Internet.

Free return from the Freebox

Free does not always communicate a return label so as not to have to pay the freebox delivery costs. But you can contact them to request a UPS or Kiala return label. The advisor will send you an email with the print label and the instructions.

In the event of non -return of the equipment you will have to pay the costs indicated on the price brochure of which here is an extract:

Flat-rate compensation in the event of non-return or degradation of elements.
– Freebox Revolution With TV by Canal Panorama and the Freebox Revolution: Server 250 €, Player 250 €, CD/DVD/DVD/Defective BR player € 50, lack of appearance € 20, freeplug 40 € per unit, remote control 20 €, lens games 10 €, FEMTO box € 100, fiber kit (garter and SFP) 30 €, fiber box € 90, mini player 4K 200 €.

– Freebox Mini 4K package : Server Mini 4K 200 €, Player Mini 4K € 200, remote control € 20, fiber kit (garter and SFP) 30 €, Fiber box € 90, freeplug 40 € per unit.

For the package Crystal (in unbundled zone): ADSL housing € 150, HD TV housing € 200, HD Light HD TV box € 150, Freeplug 40 € per unit, remote control € 10

– Crystal package (in non -unbundled zone): ADSL case € 150
For packages Freebox One And Freebox Delta S And Freebox Delta We have not yet obtained the price brochure but the allowances are undoubtedly comparable.

For the return of the Freebox and the associated material as part of the exercise of the right of withdrawal Freebox withdrawal
6 Rue Désir Prévost
91070 Bondoufle

Note that your Player Free Devialet must be returned to a specific address:
Free 77581 SAVIGNY The Temple Cedex

Questions answers

Can I terminate the free shop closest to my home ?

The termination of your contract cannot be carried out in stores. You can’t report your equipment directly.

Can I cancel my termination request ?

Yes you can cancel your termination request by connecting to your subscriber space, from the home page of your account, for a few days of taking into account by free of your request. It is no longer possible once the modem has been returned.

How to terminate my online freebox subscription ?

You can terminate via your Free account since June 1, 2023.

Hello I sent a termination letter via your services and that’s what I received “Free: you sent your termination request to a bad postal address. Please quickly contact us on 01 78 56 95 70 (Free call).””

According to our visitors, the address is correct, if you call this number we will offer you a promotional offer to stay at Free, just refuse, we will inform you that your termination is taken into account.

Can I terminate in case of unemployment?

Since 2017 Free specifies in its general conditions that unemployment following a dismissal of a permanent contract is a legitimate reason for termination at no cost. Note that unemployment following a contractual termination does not fall within this.

What will be my termination costs as part of a Freebox private sale ?

As part of the Freebox Private Sales offers, offered to members of the Vente-Privee site.com, you have a 1 year engagement period. The termination fees will be 49 euros added in the amount of the remaining months due until the end of the commitment period. It is now the price excluding promotion that is taken into account. For example, for the Freebox Revolution Package offer with TV by Canal Panorama at € 9.99/month for € 1 year, then € 39.99/month, termination costs in the 4th month would be 49 + 8*39.99 Or around 369 euros.

I subscribe Freebox Delta and Player Free Devialet. In the event of termination, can I make the player free devilet ?

This is not possible because you own it, you must therefore keep it and possibly continue to pay the remaining monthly payments if you praised it.

I have subscribed to a Younited Credit credit to pay in several times the Devialet Player, or I retracted, I must terminate this credit ?

In the event of withdrawal from the purchase of your Devialet Player, the credit is automatically terminated.

I am in conflict with Free who did not reimburse me my expenses following my termination request, who can I address myself ?

You can make a complaint to the National Consumer Consumer Service, the postal address of which is free national consumer service – 75371 Paris Cedex 08. If this approach is not fruitful, you can request a consumer association or the consumption mediator, and then initiate legal proceedings.

I terminated SFR to go to Free and would like to be reimbursed for my termination costs, how should I proceed ?

Free like other operators (SFR, Orange, Bouygues Telecom) offers the reimbursement of termination costs (including any remaining monthly payments), up to 100 euros. To take advantage of this free refund offer, you must send your SFR termination fee bill to the following address: Preferential offer Free – 75371 Paris Cedex 08.

My son separated and came back to live with me. Unemployed, he has a one-year subscription to the Freebox, can he terminate ?

To our knowledge, this case is not provided for in the general conditions, I invite you to contact Free Customer Service to find a solution.

Can my mom go back to nursing homes can terminate her subscription ?

If the retirement home or the EHPAD does not allow the installation of the Freebox it seems to be a legitimate reason for termination even if it is not indicated in the general conditions, ask in this case a certificate of EPHAD To justify your situation with free.

I have just moved and I was two years at Free in my old accommodation, is the fact of having moved me re -engage for a year or not (Wilfried P., April 18, 2021)

The Freebox moving procedure simplifies the move but remains technically and contractually terminating your line and a new contract subscription for the new line. You can therefore be engaged or not according to the offer of the new contract that you take out.

On Saturday April 17, 2021, I was contacted by a Free Advisor about a flash offer for Internet connection with fiber. I accepted this offer but no proposed connection niche suits me. Can I cancel ? (Imane b., April 20, 2021)

Since your subscription has been carried out following a canvassing you can cancel it by exercising your right of withdrawal within 14 days, or before April 30.

I signed a Freebox contract on the date of 23.02.2021, reception of equipment on 26.02.2021. Not being satisfied with the offer, I sent a request for withdrawal with acknowledgment of receipt on 10.03.2021 as well as the return of the equipment, 13 days after receiving the box. Can you tell me if the 15-day withdrawal period is from the date of receipt of the equipment or the signing of the contract? (Paul t. April 30, 2021)

The right of withdrawal applies from the date of delivery of your freebox. So you have sent your withdrawal letter in time.

I just applied for termination through your site, could you tell me where to find the return voucher ? (Mohammed T. March 4, 2022)

The return voucher is made available to you in your subscriber space ten days after receiving your termination letter. You will also receive an email with the return instructions of the Freebox. If it does not appear, you can contact an online advisor and ask him to send you an email with the link to download the UPS or Kiala label that you will have to stick to the cardboard containing your freebox and its accessories for free.

My letter was distributed on April 27, will I be debited anyway for the month of May ? (Alexandre G., April 27, 2022)

The termination of your line is effective 10 days after receiving your letter at the latest. You will probably be debited for the May Ego, but will be reimbursed for the period between the effective termination of your subscription and the end of May. This reimbursement will appear on your closing bill, under the word “Restitution Package”.

I am in conflict with Free who did not reimburse me my expenses following my termination request, who can I address myself ?

You can make a complaint to the National Consumer Consumer Service, the postal address of which is free national consumer service – 75371 Paris Cedex 08. If this approach is not fruitful, you can request a consumer association or the consumption mediator, and then initiate legal proceedings.

How to send a recommended ?

To send your termination letter has Free By registered mail with acknowledgment of receipt, without moving, follow the following steps:

• Personalize your letter from the form Send your registered mail in a few minutes, without traveling -> Indicate your contact details ->
• Perform the regulations (from € 7.49, without subscription)

Letter sent by post

Last update on Saturday June 3, 2023

Online termination

Send your termination letter by registered mail to
Free

Freebox Simplified online termination, in 3 clicks now offered

• 

Let’s go: online termination, easy in 3 clicks now available on freebox. Concerns all your Internet contracts: Freebox, Free Mobile subscription, but also those Orange, SFR, Bouygues Telecom. It is the law on consumer protection that imposes it from June 1. To see the progress of the procedures on this tutorial.

This more generally concerns all contracts for which online termination must be proposed by the service provider, at the latest on June 1, as recommended by the law on consumer protection with the entry into force of online termination of three -click contracts.

News/Tutorial n ° 23602 published by the Busyspider canvas on June 1 at 2:00 p.m

Legifrance Article L215-1-1

That precisely indicates this law ?

Creation law n ° 2022-1158 of August 16, 2022 – Art. 15

When a contract has been concluded electronically or was concluded by another means and the professional, on the day of the consumer termination, offers the consumer the possibility of concluding contracts by electronic means, the termination is made possible According to this modality.

To this end, the professional provides the consumer with free functionality making it possible to carry out, electronic means, the notification and the procedures necessary for the termination of the contract. When the consumer notifies the termination of the contract, the professional confirms him the receipt of the notification and informs him, on a lasting medium and within reasonable deadlines, of the date on which the contract ends and the effects of the termination.

A decree fixes in particular the technical modalities likely to guarantee an identification of the consumer and easy, direct and permanent access to the functionality mentioned in the second paragraph, such as its terms of presentation and use. It determines the information to be provided by the consumer.

In accordance with II of article 15 of law n ° 2022-1158 of August 16, 2022, these provisions come into force on a date fixed by decree, which cannot be subsequent to June 1, 2023. They are applicable to the contracts being executed on the same date.

Which is concerned by this procedure ?

Termination by yourself is not necessarily necessary in all ciconstances. If you wish to change operator by requesting the portability of your phone number, you should not terminate your contract.

During the change of operator, you will have to indicate the Rio (operator identity statement) of your phone number. Rio that you will have previously recovered since the fixed access of the old subscription (still active) by making 3179 from the phone connected to the Freebox. The termination of the old contract will then be automatically.

Similarly in the event of a move, we do not terminate its access, we ask Free to move this access, which will be in the form of a (automatic) termination of the old access and re-registration on the new housing. Here too, your phone numbers are automatically transferred to the new access (new accommodation)

On the other hand if you do not wish to keep this subscription, the termination is essential and this is where the new directives will help you.

Almost how it will happen to terminate your Freebox subscription ?

Note: Here we have chosen the presentation for a Freebox subscription for eastern, but the procedure obviously applies to all operators who must set up this facility now.

It will no longer be necessary to call the hotline to 3244 and obviously more registered letter to send.

How to do ? You have to go to the Free/Freebox portal and at the bottom of the page, we will click on the link “Termination.“”

After identification, you will have access from your Freebox subscriber space to the complete online termination procedure in ❸ Clicks.

The procedure described in pictures below .

This termination will apply for upcoming contracts but also for current contracts from June 1, 2023

❶ terminate my offer

As a first approach we will present the cases where termination is not essential.

Then, if still determined to terminate, personal information is indicated: name, first name, address, contact email, FBX identifier..

You can change them if not exact.

For what reason do you want to terminate ?

You can if you wish to indicate the reason for your termination.

Certain reasons allow an exemption from termination fees, with supporting documents that will be requested.

Proof to provide with your termination request

If the reason indicated is a change of situation (to be specified) for your termination, proof will be requested.

You can send photos taken from your smartphone.

You can reach several documents .

A QRCode in Sannner from your phone (iPhone camera or application for Android) allows you to access the justificaitfs page from your mobile.

The Qrcode here has been modified and leads you directly to the Tutos Busyspider site.

Date of taking into account

You must now specify the date of taking into account

At best in 10 days

Otherwise end of the month.

And details on the consequences of this termination

Here is almost the end of the process.

A summary and it is the final validation with the fiery consequences which result from it.

*Loss of the fixed number:

Small clarification on the possible loss of your phone number. It is possible to recover this number. You have 40 days following taking into account the termination of the corresponding contract to make a request for a-posteriori portability from another operator. [Info arcep]

But for that you have to think about recovering the Rio by doing the 3179 from the still active line. After closing your old access, it will be more difficult to recover this Rio.

The demand for terminiatoin is well taken into account.

If you regret your choice, you have plenty of time to cancel this termination request now.

If you have requested the termination within 10 days, (mini time provided) The termination request is taken into account as soon as your online validation, it will be necessary to request its cancellation before the end of this period. (the day before)

If you asked for termination at the end of the month, the termination request is taken into account as soon as your online validation, you therefore have until the end of the month to cancel. (Before the end of the month)

Special case request for termination with proof

Immediate confirmation is only available if it is a conventional termination, therefore without any proof.
If sending proof, a message that the documents have been transmitted appears.

Free has therefore received the documents for a processing within 3 days (average time). You will receive confirmation by email and SMS as soon as the treatment is carried out.
(Thank you @cremechocos for precision)

The Freebox account displays the termination

Well-acted resilation, you will receive confirmation by e-mail and SMS.

The return voucher to return Freebox equipment to free will be accessible by logging into your subscriber space, this is a return voucher Relais package. You will also have access to the parcel relays closest to you from this link (indicating your address or authorizing geolocation) [Thanks to Cremechoco for these details]

Do not delay too much, to return the equipment to Free, it must be done within 15 days of taking into account the termination date.

Following termination then think about linking your emails that have become orphans

At Free we keep our emails for life. However following the termination of the Freebox account, they become orphans.

To continue to be able to manage them (modify the password for example), the trick will constitute to create an account (active) free access, then to attach to this active account, your emails which have become orphans.

You regret your decision, you can still cancel this approach

Like before, you have the possibility of canceling your termination request, it will also be easier with a single click.

You can cancel your termination request from your subscriber space as long as it is not effective. (the last day before)

DGCCRF details

It is through this infographic that the Directorate General for Competition, Consumption and the Repression of Fraud presents this directive set up from June 1, 2023.

Image Source DGCCRF

Entry into force of online termination of contracts in three CP press clicks

As part of its action in favor of purchasing power and consumer protection, the government published on June 1, 2023 the decree of implementing article 15 of law n ° 2022-1158 of August 16, 2022 bearing emergency measures for the protection of purchasing power facilitating online termination of contracts. To read more on the PDF file.

This will satisfy all consumers with the simplification of the termination procedure

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News 23602 – June 1, 2023
Author: Busyspider canvas –