Non -binding channel

Follow the complaint procedure from the customer area contact page.
Subscription problem then complaint. Until the link “Learn more about your appeal” if necessary.

How to terminate my Canal+ subscription without commitment ?

For terminate Your Canal Subscription+ without engagement Subscribed from the Boutique website.canalplus.com, go to your customer area, at the “Subscription” section / “Manage my subscription” / “terminate my subscription”.

Community responses

Aurore – Team Canal Level 4 5000 / 5000 points team
Name of author Aurore – Canal Team published on September 18, 2023 at 6:35 pm 7 days ago

If you have a subscription with commitment, I invite you to consult this FAQ.

If your subscription is without commitment, this FAQ will explain the procedure to follow.

Good evening.

Subscribe-24383i2Q Level 0 11 / 100 points

Name of the author SUBSONE-24383I2Q User published on September 18, 2023 at 2:03 pm 7 days ago

I want to terminate my channel please. How it is possible?
THANKS

Aurore – Team Canal Level 4 5000 / 5000 points team
Name of author Aurore – Canal Team published on September 12, 2023 at 6.35 p.m. 1 days Answer R

By posting your message on assistance, you do not address the customer service of Canal+ but to the community as well as its members who do not have access to personal files.

If you have a subscription with commitment, you will find the procedure to follow on this FAQ.

If it is a subscription without obligation, I invite you to consult the subject of the FAQ on which you posted your message.

Good evening.

Subscribe-42k36x24 Level 0 31 / 100 points

Author’s name SUBSIVE-42K36X24 User published on September 10, 2023 at 8:38 p.m. 15 days ago

I want to terminate my channel because I have not been working for three months and I am looking for a job

Gaetano50661441 Level 0 23 / 100 points

Author’s name Gaetano506614441 User published on August 20, 2023 at 10:03 a.m

When is a self -service termination that works via the profile on your site ..?

Your practice bears a name “Darks patterns” … prohibited by the regulation of the DSA of the European Union … I imagine that consumer associations will soon seize the opportunity to remind you ..

Subscribe-81RF678 Level 0 11 / 100 points

Author’s name subscriber-81RF678 User published on August 20, 2023 at 8:56 am about a month ago Answer R

I do not want a more disappointed channel abonance for ten years no thank you con but not at this point chain too bad and now I took a subscription at Nexflix no comparison

Aurore – Team Canal Level 4 5000 / 5000 points team
Aurore author name – Canal team published on July 4, 2023 at 12:42 p.m. 3 months ago

I invite you to consult the FAQ on which you posted your message. You will thus have the procedure to follow.

Subscribe-459684if Level 0 11 / 100 points
Author’s name subscriber-459684if User published on July 2, 2023 at 9:37 p.m. 3 months ago

I wish to terminate my account

Aurore – Team Canal Level 4 5000 / 5000 points team
Name of author Aurore – Canal Team published on June 5, 2023 at 4:12 p.m. 4 months ago

The community and its members do not have access to personal files. To help you, our advisers are at your disposal.

You can reach them using one of these contact means.

I wish you a good day.

Ramans25031587 Level 0 35 / 100 points
Author’s name Ramarques25031587 User published on June 3, 2023 at 5:10 pm 4 months ago

I want to cancel Ambonnemnt invoice Surprising too cheap me finished Decodeure Canal Plus SFR finished for a long time a year I sent Decodeurcal Plus sfr ect st brieuc or the other

Subscribe-M666855K Level 0 11 / 100 points
Name of the author SUBSIVE-M666855K User published on May 11, 2023 at 9:35 am 5 months ago

Good morning,
Sorry but my finances no longer follow.
I have to make a choice.
Sincerely

Aurore – Team Canal Level 4 5000 / 5000 points team
Aurore author name – Canal team published on April 17, 2023 at 5.45 p.m. 5 months ago

I invite you to read the FAQ above your message if you have a subscription without obligation or this if your subscription is with commitment. They will explain the procedure for this process.

I wish you a good end of the day.

Subscribe-66U27W27 Level 0 13 / 100 points
Name of the author SUBSONE-66U27W27 User published on April 15, 2023 at 10:20 am 5 months ago

Hello I want to cancel my subscription

Pierrickand Level 4 5000 / 5000 points
Author’s name Pierrickand User published on March 9, 2023 at 8:10 p.m. 7 months ago
Subscribe-B188868d Level 0 11 / 100 points
Name of the author subscriber-B188868d User published on March 9, 2023 at 8:09 p.m. 7 months ago

I would like to terminate my subscription

Said – Level 4 canal team 5000 / 5000 points team
Name of the author Said – Canal Team published on March 6, 2023 at 7.50 p.m. 7 months ago

Access to your personal file would in this case be necessary to be able to help you better. Do not hesitate to contact an advisor via our free number dedicated to the complaint at 09.70.82.08.15.

I wish you a good evening.

Subscribe-N638509S Level 0 11 / 100 points
Name of the author SUBSIVE-N638509S User published on March 6, 2023 at 5:10 pm 7 months ago

It does not work in subscription there is not termination !?

Pierrickand Level 4 5000 / 5000 points
Name of the author Pierrickand User published on February 16, 2023 at 7:12 p.m. 7 months ago

Customer area Contact page, subscription problem then complaint. You have a non -surcharged form or number.
Or see here https: // assistance.canalplus.com/Questions/1958747-NUMEROS-VERTS-CANAL-MOYEN-CONTACT-GRATUITS

Subscribe-G691901V Level 0 11 / 100 points

Name of the author SUBSIVE-G691901V User published on February 16, 2023 at 7:05 p.m. 7 months ago

Termination. The cross and the banner at Canal +.
At first, I wanted to dialogue to find a solution, but voila, nothing works properly, especially with telephone appointments.
So, I go through termination, and there again, it is the obstacle. Nothing works properly.
Thus, I do the 3910 which returns directly to the good old number well paying. 0892 39 39 10.
Result, I drop, because too much time lost for my work at home. It is not channel more that will settle my time lost to have a human on the other end of the line.

In short, Canal+ does not want, that we contact them, only we terminate our accounts, and all this without any explanations, there are even excuses for their shares.

We are customers without the right of expressions of dissatisfaction. To put it simply, we just have our mouths to close.

Thank you Mr. Vincent Bolloré.

How to reactivate my Canal+ subscription without commitment following an unpaid ?

If you have a mycanal offer without engagement And that your subscription was interrupted following an unpaid (Ceiling Carte reached, Lyd card, etc.), to begin with Regularize your unpaid on your customer area.

In a 2nd step, reactivate your offer from the “Subscription” section by clicking on “Reactivate my subscription“”.

You will be able to record a new bank card and access your channels and services on MyCanal.

You encounter difficulties to reactivate your subscription ? Do not hesitate to contact an advisor.

Useful link:

Community responses

Pierrickand Level 4 5000 / 5000 points
Author’s name Pierrickand User published on March 2, 2023 at 12:31 pm 7 months ago R Answer R

No one here has access to your customer area to find out what exactly the direct debit corresponds.

Contact their complaint service from the customer area contact page page to see with them.

Subscribe-040520TX Level 0 11 / 100 points
Author’s name SUBSIVE-040520TX User published on March 2, 2023 at 12:02 pm 7 months ago

Hello, I share my dissatisfaction with you ! Following an unpaid that has been regularized, Canal + allows me to take me without my agreement 22 euros for the reactivation of my subscription. I am more and more disgusted !

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on July 21, 2021 at 7:54 p.m. approximately 2 years ago

Follow the complaint procedure from the customer area contact page.
Subscription problem then complaint. Until the link “Learn more about your appeal” if necessary.

Amine3789,1989 level 0 44 / 100 points

Author’s name Amine37891989 User published on July 21, 2021 at 7:48 p.m. approximately 2 years ago

I just had 2 calls that I recorded during which I recorded the conversations because no one was talking about. Last month the levy was not made. This month still no sample despite my recorded card. I imagine that I will still be cut. Are we going to do this every month ? I do not understand why the automated levy does not take place.

Olivier – Team Canal Level 4 5000 / 5000 points team
Author’s name Olivier – Canal Team published on March 15, 2021 at 5:59 pm more than 2 years ago response R

The reactivation can take up to 72 hours after an unpaid. If your concern is not resolved by then, do not hesitate to get closer to a customer advisor via your customer area, Contacts section.

Carole48482629 Level 0 12 / 100 points

Name of the author Carole48482629 User published on March 12, 2021 at 10:32 pm more than 2 years ago response R

I just reactivated my subscription twice via 2 virtual numbers. And still not access to the more series channel programs, but my account is debited. This system is really zero! Not to mention the flow. With this kind of incident, I don’t want to re -turn at all!

Olivier – Team Canal Level 4 5000 / 5000 points team

The reactivation of a subscription is not always instantaneous after the regularization of an unpaid. She can take up to 72 hours.

If your account is still not active, do not hesitate to reactivate your subscription via the material section of your customer area.

Sabine43864656 Level 0 16 / 100 points

Author’s name Sabine43864656 User published on February 23, 2021 at 3:54 p.m. more than 2 years ago Answer R

Hello, Following a termination of my programs due to an unpaid last night, I immediately regularized my unpaid and reactivated my programs. A congratulating message is displayed then, indicating that reactivation is over and that I can now watch my programs. In addition, after verification, my account was well debited from the amount due, without the promotional rate by Canal +, as of course. However, the button: “Accede à My Canal” does not work and the message is lying since I do not have access immediately to my programs. So, I call the Canal Plus Assistance Service via a non -surcharged number and the person asks me to communicate all my information from my visa card (including the CGV code . ) After making sure that she was not going to use this confidential data to debit my account once again (since I did not want to pay twice twice !! ) and that she tells me not to worry about this (we would be, unless !! ), I give it my bank card info so that the problem is solved and I have the channels for which I paid again. Then she tells me that I should have access to the channels today, and if not to recall them. At this hour, I still have not access to my channels.. Is it normal ? Would not have forgotten me . However, Canal + has not forgotten to debit my account immediately and without delay, when I regularized yesterday.. And, on the other hand, I also advise you to contact a developer for your button problem: “Access to My Canal who does not work; and also to change the false message which claims that we can now watch our programs after that recovery is completed..

Marie-Alice43448745 Level 0 12 / 100 points

Author’s name Marie-Alice43448745 User published on January 2, 2021 at 9:43 p.m. more than 2 years ago

Good morning,
Following a change of bank details, which I did not postpone on my Canal account, my last sample of the month of December was not effective. I tried to reactivate my subscription by entering my new contact details on my customer area, but I still do not have access to the channels. Could you unlock me ? Otherwise, I will be forced to terminate. thank you in advance for your return.

Abdoul47303084 Level 0 11 / 100 points

Author’s name abdoul47303084 User published on December 16, 2020 at 4:09 p.m. almost 3 years ago

Why can no free oak channel

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on September 5, 2020 at 4:30 p.m. approximately 3 years ago Answer R

Contact customer service.
Read just below your message to reach them.

kev.RBS.9 Level 0 11 / 100 points

Name of author Kev.RBS.9 User published on September 5, 2020 at 4:15 p.m. approximately 3 years ago response R

It does not work and asks me to regularize each time, when I regularized my unpaid at least 10 times already

Pierrickand Level 4 5000 / 5000 points

Name of the author Pierrickand User published on August 16, 2020 at 5:23 p.m. About 3 years ago Answer R

Ninon42466421 Level 0 35 / 100 points

Ninon name Ninon42466421 User published on August 16, 2020 at 2:02 p.m. about 3 years ago

After an unpaid that has never been indicated to me, I regularized my situation (so I was in fact disordinated since April) but nothing changes, I cannot reactivate my subscription on the dedicated page, everything is noted in unavailable.
Thank you for helping me, these technical concerns due to your platform are really recurring .

Yves40051359 Level 0 12 / 100 points

Author’s name Yves40051359 User published on July 12, 2020 at 10:58 a.m

Good morning,
I noticed that this morning, 07/12/2020, I no longer had access to the channel services +.
By going to the customer area, it was indicated that there was an unpaid problem of around 3 € (I did not have an email warning me of this). I set the sum.
I was then asked to reactivate my subscription, I did it twice (debited 2 times) and I still have not access to the services.
Can you find out about the problem I undergo?