Orange subscription: how to contact Orange for an internet box or information

Need to compare Internet packages ?

Orange fiber subscription: how to subscribe to orange fiber ?

If you wish to take out an Orange fiber subscription, the operator has different channels to contact their customer service and subscribe to a fiber offer quickly and simple: the website, by phone at 3900, or directly in Orange store. Discover in this article how to subscribe to the orange fiber.

Compare orange fiber offers by phone

Compare Orange Fiber online fiber

Subscribe an Orange fiber subscription on the Internet

The subscription to an Orange fiber subscription by Internet presents many advantages And it is generally the privileged solution by customers To subscribe to an orange fiber offer, simple and quick.

The advantages of online orange fiber subscription

If you prefer the speed and simplicity of the Internet, you can go directly on the Orange website To find all the operator’s offers and in particular the Orange Fiber subscriptions. On the web, Orange undertakes to offer you:

• of the Exclusive promotions
• 100 % payment secure
• a free delivery and fast
• A technical service available 24/24
• 21 days to change your mind And come back to your subscription.

Orange online service also offers you a e-chat service where you can be put in touch directly with an advisor. The e-chat is available from Monday to Saturday from 8 a.m. to 8 p.m (excluding holidays).

How to subscribe an online orange fiber subscription ?

To subscribe to an Orange fiber subscription on the Internet, simply follow the following steps:

1. Go to the Orange website, section “Fiber“”.
2. Select the fiber subscription that interests you and click on “Test eligibility“, essential step before any subscription.
3. Carry out the Orange fiber eligibility test indicating your Postal address or fixed phone number.
4. If you are eligible, you can click on “Choose this offer“And continue your subscription process. Otherwise, you can go to alternative.

You want to take out a Fiber Livebox offer ? subscribe online

Orange fiber subscription: subscribe by phone

For all your procedures such as advice and subscription of a fiber internet offer from France, Orange provides a Unique number: 3900. Orange advisers are available from Monday to Saturday from 8 a.m. to 8 p.m (excluding holidays). The service is free.

If you are at foreigner And wish to contact Orange to take out a fiber subscription by phone, dial the +33 9 69 39 39 00 From a landline or mobile phone. Orange advisers to this number are available at the same times as at 3900. The service is free and the price of the call corresponds to the price of a communication from the country operator.

If you want to go to orange optical fiber but your accommodation is not connected, You will have to call the 09 69 39 00 20. In order to avoid prolonged expectations on the phone, we advise you to contact Orange customer service during the week in the morning or in the afternoon.

Finally, for all new subscription or change of operator, You can call an Expert Advisor La Fiber Optique on 09 71 07 88 25. It will support you in your termination and subscription procedures and will guide you to suitable offers.

New Orange customer numbers & schedules

Number	Schedules	Rate
Fiber subscription from France	3900	Monday Saturday 8 a.m. – 8 p.m	Free service + cost of a local call
Fiber subscription from abroad	+33 9 69 39 39 00	Monday Saturday 8 a.m. – 8 p.m	Free service + cost of a call from abroad
Uncommon housing fiber subscription	09 69 39 00 20	Monday Friday 8 a.m. – 6 p.m	Free service + cost of a local call
Subscription / change of operator / termination	09 71 07 88 25	Monday – Friday 9 a.m. – 9 p.m Saturday 10 a.m. – 7 p.m	Selectra free partner service

Up -to -date information – September 2023

If you change your place of residence, consult our page to help you in your Orange Fiber move.

You are looking for an orange fiber offer ?

Subscribe an orange fiber subscription in the store

If you prefer to go directly to the store to carry out all your commercial procedures, Orange has 511 stores in France (to September 19, 2023) where you can subscribe to your fiber subscription. An advisor will accompany you in your subscription process and you can leave directly with your Orange fiber boxing.

To find the Orange store closest to you, we advise you to consult the addresses on the site https: // agency.orange.Fr/. You can also find this page by clicking on “Our shops“At the top of the Orange website.

If you want Avoid waiting time In store which can sometimes be substantial, it is advisable to Make an appointment online or from the Orange and I application.

1. Locate the shop closest to you From the Orange website (https: // agency.orange.Fr/).
2. Click on “Particular“To access the store page concerned.
3. Once on this page, part “Make an appointment in store“is just below store contact details: click again on”Particular” Then Follow the steps which appear on the screen to finalize the appointment.

In order to make your subscription as soon as possible, consider bringing yourself following documents ::

• ID (CNI, passport, residence permit. ))
• Rib to your name
• Proof of address (tax notice, water / electricity / internet bill. ))
• Bank card

What are the Fiber Orange subscriptions ?

Orange offers 3 fiber subscriptions offering flows ranging from 500 Mb/s at 2 Gb/s And including all orange TV:

• The Livebox Fiber
• The Livebox Up Fiber
• The Livebox Max Fiber

These 3 subscriptions are subject to a 12 -month commitment and activation fees up to 40 € are to be expected for certain equipment (decoder, wifi repeater, airbox. )). Consult Orange Fiber Reviews on our dedicated page to find out what Livebox customers think.

Are you a professional ? Consult our dedicated page to find out more about Orange Fiber Pro offers.

Updated on 09/19/2023

Need to compare Internet packages ?

Orange subscription: how to contact Orange for an internet box or information ?

Subscribe an orange fiber box from € 24.99 ! You want a Orange Internet box has a competitive price ? Contact a Selectra advisor for free on 01 86 26 69 47.

You want to become a new Orange customer ? Contact the Orange subscription service. Indeed, many means are set up by Orange whether you are in France or abroad, to take out an orange offer. Find out in this article how to obtain information or perform contact the Orange subscription service.

Individuals: how to contact Orange customer service ?

If you are already an orange customer, several possibilities come to you to contact Orange customer service according to your situation. Telephone contact, by chat and via the Twitter account are the fastest methods to obtain a response.

Support	Contact	Possible procedures
By Internet	orange.Fr	Subscribe an Orange Internet box
By telephone	3900 +339 69 39 39 00 (from abroad) Monday to Saturday from 8 a.m. to 8 p.m	Talk to an advisor Edit or terminate its offer Be assaulted Prepare a move Make a claim
By email	From the customer area	Assistance
By chat		Ask for information Deposit-enabling
By the orange community	Online forum	Assistance
Via the Twitter account	Twitter
By mail	Orange Internet customer service Orange TSA 10018 59878 Lille Cedex 9	Assistance Claim

How to contact Orange to take out an internet subscription ?

You want an Orange Internet offer ? Subscribe your Orange Internet offer by contacting our Selectra advisers for free:

Historic telecoms operator, Orange offers many internet offers with its livebox. If you have not yet subscribed and you want Become a new Orange customer, you can Subscribe an Orange Internet offer. To do this, you must contact the Orange sales department by phone at 3900.

If you are already an orange customer and want to take out a new Orange offer, you can connect to your online customer area or contact the Commercial service at 3900 To take out an internet subscription.

You wish Compare operators’ offers ? To find an advantageous offer, call it 01 86 26 69 47. An advisor will then direct you to the partner offer most suited to your needs.

Orange subscription: What other possibilities to become a new Livebox or Mobile customer ?

In addition to the phone, Orange offers other subscription biases:

• Boutiques: going to Orange store is indeed one of the best ways to get all the information you need. There are a large number of orange agencies in France, including in small towns.
• by internet: it is possible to Subscribe to Orange Online, directly on their website. This is the method privileged by the greatest number, because it is the fastest.

How to contact Orange from abroad ?

You wish Subscribe an Orange Internet offer from abroad, To prepare your arrival in France ? You have questions about your invoice during your vacation abroad ? Whatever your reason, you may need to contact Orange regarding your Internet box from another country.

Fortunately, even abroad, it is possible to contact your Orange customer service thanks to a special number. It is accessible at + 33 9 69 39 39 00 Monday to Saturday from 8 a.m. to 8 p.m.

For professionals, Orange is available from abroad to +33 9 69 36 39 01.

When to contact Orange Internet customer service ?

It’s better to Contact customer service on weekdays in the morning or in the afternoon. It is also advised toAvoid the beginnings and end of the month, periods to which customer service is in great demand.

Long wait risk	Monday	Tuesday	Wednesday	THURSDAY	Friday	SATURDAY
Morning (8 a.m. to 12 p.m.)
Midi (12 p.m.-4 p.m.)
Afternoon (2 p.m.-6 p.m.)
Evening (6 p.m.-8 p.m.)

Professionals: how to contact customer service ?

For professionals, Orange sets up several numbers to contact the Internet customer service Depending on your situation:

Service type	Contact	Possible procedures
Customer service	3901	Information about Pro Orange offers Subscribe a new offer
Technical customer service	706 or 06 75 05 20 00 from a mobile line; 08 25 00 07 06 from a fixed line	Techinque assistance 24/24 7/7
Online	Via customer area	Manage your services and options Order Pay the bills File a claim Assistance and troubleshooting

Contact Orange to make a complaint

For make a complaint in Orange, A complaint deposit section is present in your customer area. You have three possibilities, either by email for an answer in 48 hours, or by scale for an immediate response, or by mail to the following address:

Orange customer service (fixed, internet)
Orange
TSA 10018
59878 Lille Cedex 9

If you believe that the response received to your complaint is unsatisfactory, you can contact:

Orange national consumer service
(Specify the field: fixed, internet, mobile or homelive)
33734 Bordeaux Cedex 9

In the event of an unsatisfactory response from this service, you can put your dispute in front of the electronic communications mediator.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Updated on 08/01/2023

Ophélie discovers Selectra during an internship as web editor after obtaining a professional license. Now in charge of writing telecom content and the news Telecom section since December 2016, she has the team benefit from his unparalleled knowledge of internet and mobile offers.

Orange subscription: how to subscribe and become a new customer ?

You are looking for a fiber box offer ? Take advantage of best fiber network by subscribing a Orange Livebox with our Selectra advisers at 01 86 26 69 50.

You want to take out an Orange Internet offer?

Our call center is currently closed. Ask for a free reminder.

Orange offers many internet or mobile offers that you can simply subscribe online, in store or by phone with an advisor. Find out how to become an orange customer and what are the offers offered by the operator.

• The essential
• You can subscribe a Offer Orange Offer Online, directly on the operator’s website.
• The Orange subscription number is the 3900. This is a unique number that allows you to contact Orange customer service and make an orange subscription by phone.
• You prefer to chat with an face -to -face advisor ? You also have the possibility of going in store To choose the Orange Nouveau Customer offer that suits you.

Orange subscription: how to subscribe to Orange ?

Orange subscription method	How to subscribe ?
Orange subscription online	On the Orange website
Orange subscription by phone	By calling the 3900
Orange subscription to store	By going to an orange point of sale

Orange subscription: how to subscribe to orange online ?

I am a new Orange Mobile customer

To subscribe a Orange Package New Customer, Just follow these few steps:

1. Go to the Orange website.
2. Select the tab Mobiles and packages.
3. Click on the section Subscribe a package.
4. Choose the orange mobile plan that you are interested in then click on Continue with this package.
5. Personalize your package by adding or not adding options.
6. Enter your Rio code If you want to subscribe while keeping your mobile phone number.
7. Let yourself be guided until the confirmation of your Mobile Orange subscription.

By performing an online orange subscription, you have the advantage of benefiting from many advantageous discounts and prices on the different offers.

What Orange Package New 4G Customer Choose ?

Orange offers several 4G mobile plans including a limited series.

List of 4G orange packages. Free SEO of these offers.

Orange subscription: 5G orange packages

Now let’s find out the Orange new customer offers 5G compatible, also with one year commitment.

List of 5G orange packages. Free SEO of these offers.

I want to make an Orange Box subscription

What are the orange procedures subscription fixed line ?

You can also make a Orange fiber subscription by Internet. For that, do as follows:

1. On the Orange website, click on the internet.
2. Choose Fiber.
3. Among the subscriptions offered, select the one you want to take advantage of by clicking on Test eligibility.
4. Enter your postal address or phone number.
5. In the event of a positive eligibility test, continue your orange subscription.

After confirmation of your Orange Internet subscription, You will receive a confirmation email.

Orange subscription adsl you are not yet eligible for fiber ? Orange Internet subscription procedures are exactly the same for Become Orange Adsl Customer. Just click on ADSL and VDSL2 offers instead fiber.

You are looking for an Orange Internet offer ? Subscribe your Orange Internet offer by contacting our Selectra advisers to:

Orange box subscription: what are the offers offered ?

List of Orange Internet packages. Free SEO of these offers.

Orange New Customer: Contact the operator by phone

Whether you want to make an orange box or mobile subscription by phone, the Orange subscription number is the same. Just compose the 3900 (price of a fixed call) to reach Orange customer service.

The Orange subscription service is available on Monday and Saturday from 8 a.m. to 8 p.m. As you can see in the table below, it is best to contact the Orange subscription service on weekdays and early mornings, between 8 a.m. and 12 p.m.

Conversely, avoid Saturday as well as the following hours: 12 p.m. – 2 p.m. and 6 p.m. – 8 p.m.

Long wait risk	Monday	Tuesday	Wednesday	THURSDAY	Friday	SATURDAY
Morning (8 a.m. to 12 p.m.)
Midi (12 p.m.-4 p.m.)
Afternoon (2 p.m.-6 p.m.)
Evening (6 p.m.-8 p.m.)

Contact an advisor Orange subscription by phone gives you the advantage of being guided throughout the orange box or mobile subscription. You are thus accompanied and the procedures are taken by the Orange Councilor.

On the other hand, all customers who wish to obtain a Orange assistance must also call the 3900, You may therefore have to wait a moment before being put in contact with an advisor. To contact Orange as a new customer, it is often recommended to travel to the store or subscribe alone online.

Subscribe a new Orange customer offer in stores

The steps of Orange subscription in store are identical that you want to take out a box offer or an orange mobile plan. You just need to go to one of the many Orange points of sale.

Go to the store for To subscribe to Orange has several advantages:

• You can test the products offered before you decide on the one you want to take advantage of.
• YOU are accompanied When you subscribe orange.
• You can directly leave with your offer or your smartphone.

To find the Orange store The closest to you, you can go to the following address: https: // agency.orange.fr and enter your address, city or postal code.

You will find this space by clicking on Already customer ? Identify Then by selecting the tab Find a shop. You will thus have access to the different orange stores present in your city to go to the one that is closest to your home.

To avoid waiting for a long time in the store, you have the possibility of taking a Online appointment. You can also use theOrange and me application.

To make an appointment, follow these few steps:

1. Go to the Orange website.
2. At the top right of your screen, click on Already customer ? Identify.
3. Select the Orange Customer area tab.
4. Click on Appointment in stores.
5. All you have to do is check the reason for your visit and choose the date and time of the appointment.

• Before going to the store for an orange subscription, remember to take the following elements with you:
• A Proof of identity valid (identity card, passport, residence permit, etc.)).
• A proof of address (Internet, water or electricity invoice or a tax notice).
• A Bank details To your name (RIB, IBAN)
• Your payment card.

How to buy an orange smartphone ?

You can buy a Orange smartphone In store or directly online on the Orange website:

• In store, You just need to contact a seller who will present the different models available to you and who will offer you subsidized mobile packages.
• Online, Just go to the section Mobiles and packages and click on Phones. You can choose between the different brands offered, namely Apple, Samsung, Xiaomi, Oppo, or even reconditioned smartphones.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.