How to request a refund from Google Play

Whether you are on your smartphone or on your computer, you will need to go through a web browser to claim a refund via the Google Play Store. It is impossible to do so via the application of the platform. Here is the link to follow. You can also go to the home page of the Google Play Store and press the “Account” tab in the side menu on the left and click on the tab ” Order history »».

How to request a refund on the Google Play Store

You have just bought a game or an application on Android, but you are not satisfied ? Here’s how to be reimbursed on the Google Play Store.

A very large number of applications are free on the Google Play Store. So, if one of them does not satisfy you after being downloaded, just uninstall it and it becomes ancient history.

However, for applications and games requiring a certain amount of money to be installed, the question of reimbursement necessarily arises in the event of dissatisfaction. This is why we explain here how to get a refund on the Google Play Store, you will see, it’s very simple .

Google Play Store reimbursement conditions

After buying an application or a game on the Play Store, you benefit froma period of two hours Only after the transaction during which you can claim a full reimbursement (48 hours outside the countries of the European Economic Area and the United Kingdom). Beyond this time allocated, you can only be reimbursed if the app or the game in question presents a defect or does not correspond to what is written in its description on the online store of Google.

Similar conditions apply for digital services (storage services on Google Play for example), but The withdrawal period here extends to 14 days.

2 hours for applications and games, 7 days for books and movies.

On Google Play Books, the same rules are applied to the difference that the vast majority of works available on the platform can be reimbursed within seven days of purchase. For Play Films, there is still another subtlety. You always take advantage of the same period of a week for refund, but only if you have not started watching the film or the series you want to return.

How to get a refund on the Google Play Store

Whether you are on your smartphone or on your computer, you will need to go through a web browser to claim a refund via the Google Play Store. It is impossible to do so via the application of the platform. Here is the link to follow. You can also go to the home page of the Google Play Store and press the “Account” tab in the side menu on the left and click on the tab ” Order history »».

This page is in the form of a list bringing together all your purchases. Look for the application for which you want to be reimbursed and then click on the button ” Ask for a refund “Which is displayed on the right. On smartphone, this button is displayed under the name of the application.

After clicking on this button, a window will appear on the screen and you will have to enter the cause of your refund request (” I bought this article involuntarily “,” This article no longer interests me »…).

The Play Store asks you to describe your concern in more detail. Write in the seized field provided for this purpose before clicking on Send.

Please note: if you buy an application that you had reimbursed, you will no longer have the opportunity to get reimbursed a second time.

Note that Google also suggests you contact the application or game developer directly. To find your contact details, you must go to the app in question on the Play Store and seek the “Additional Information” section.

To learn more about the reimbursement conditions applicable to member countries of the European Economic Area (and in the United Kingdom) as well as on reimbursement times, click here.

What you must remember

How to request a refund on the Google Play Store ?

1. Go to the Google Play Store home page from a web browser
2. Press the tab Account
3. Click on Order history
4. Find the application or game concerned
5. Click on Request a refund
6. Describe your problem then press Send

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How to request a refund from Google Play ?

If you have bought a game or other paid application that does not meet your expectations, if you have clicked and bought a few things accidentally, or even if you change your mind, you can ask for Google Play to reimburse yourself, but it there are conditions. In less than 2 hours after purchase, you can request an automatic refund. If it adapted 2 hours, it’s a little more complicated. We will present to you how to do precisely.

Google Play reimbursement policy

This policy is complicated, the duration of reimbursement and the acceptable reasons are different depending on the category in Google Play. In the game category and other applications, you can request an automatic refund in less than 2 hours after purchase, or a manual refund in less than 2 days after purchase, it is possible that you refuse you repay. In the book and music category, politicians are still different.

For more details, consult the official refund policies of Google.

How to request a refund from Google Play ?

In less than 2 hours after purchase, you can request an automatic refund. This is the easiest and most efficient way. For that, proceed as following :

Step 1: Open Google Play, press the Hamburgers menu.
Step 2: Press account.
Step 3: Press purchasing history.
Good to know: if the version of your Android system or that of Google Play is old, you may press control of controls.
Step 4: Press the order you want to reimburse.
Step 5: Press refund.
Step 6: Press yes to confirm.
If you succeed, a message informs you that this order has been reimbursed, the order in your history is marked canceled.

How to request a refund from Google Play after a period of 2 hours ?

If you have exceeded 2 hours, however it is less than 2 days, you can always request a manual refund via the Google Play website.
In this case, you must choose a reason and write a text to explain. Refund is not guaranteed. You will receive a result within about 15 minutes.
Here is a list of reasons:

The purchase was accidental.
The application does not work as what is described.
The application does not meet your expectations.
Someone bought the application without your authorization.

If you have a sum of money in your account, some has taken your mobile phone and purchased an application without your authorization, you must follow a procedure to declare within 120 days of the order.

Reimbursement requests (more than 2 hours but less than 2 days

Step 1: Go to the Play site.Google.com/store/account, log into your Google Play account, click Commands history.
Step 2: Find the order you want to cancel, then click on report a problem.
Step 3: Click Select an option.
Step 4: Choose the reason for reimbursement. If there is not your reason in this list, choose the nearest reason.
Step 5: Write where explain your problem in the field. Then click Send.
Step 6: Normally, you receive a stature in less than 15 minutes.

Beyond the 2-day limit, Google Play reimburses

In general, Google Play does not reimburse orders beyond 2 days, unless you have been the victim of fraud, in this case, he accepts requests in less than 120 days after purchase.
If this is your case, contact the application developer. It’s much more complicated. You must find the developer’s email address and send him an email to explain the situation and request a refund. It is not guaranteed either. The best is to explain your situation in an honest and polished way. And we cross our finger so that it works.

This article updated in August 31, 2022

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