Sosh subscription: how to subscribe

If you are currently not holding any mobile package, you can take out one of the Sosh online mobile packages. Here’s how to proceed:

How to get to Sosh from Orange or another operator ?

You want to get to Sosh to take advantage of a low -cost box or mobile offer without obligation ? Here is what is the procedure to follow to go from Orange to Sosh, what are the sosh box or mobile subscription terms and what are the advantages to subscribe to a Sosh subscription.

⭐ You want to go to Sosh ? Subscribe in a few minutes by internet (mobile, internet box, etc.):
I go to Sosh

• The essential
• To subscribe to Sosh, simply go to the operator’s website and select the offer that interests you.
• If you want Go from Orange to Sosh without terminating, You can simply apply for a change of offer via your customer area.
• Going to Sosh allows you to enjoy a Box or mobile offer at low prices and without obligation, but also to benefit from exclusive advantages.

�� What is the SOSH subscription procedure for an internet box ?

I currently do not have an internet subscription

You are about to take out your first internet subscription ? You come back from a stay abroad and do not have an internet offer today ? To take advantage of the offer The Sosh box (Sosh Internet subscription), follow these few steps:

1. Visit the Sosh website.
2. Click on the titled tab Internet box.
3. Select the option Internet box.
4. To take advantage of the offer, click on the box Test your eligibility.
5. Enter your postal address or fixed phone number.
6. Click on the button Test then on Continue with this offer.

Let yourself be guided through the different SOSH box subscription steps, select the options you want to benefit and enter your promotional code If you have one (as part of a Sosh sponsorship offer for example). After validation of your subscription, you will receive a confirmation email .

Test your eligibility is an essential step in the Sosh Box subscription. It allows you to know what is the technology supported by the line of your accommodation. Depending on your SOSH eligibility, you can subscribe to the Sosh ADSL/VDSL box or the Sosh Fiber box, which allows you a faster and more stable connection, thanks to the Livebox 5.

You hesitate to go to Sosh ? Consult Sosh customer reviews as well as our detailed analysis of offers, prices and customer service.

I want to go from Orange to Sosh

To go from Orange to Sosh for the Internet, you don’t need to terminate . You can just perform a request for a change of offer From your Orange customer area or from the Orange and I application.

To do this, follow these few steps:

1. Connect to your Orange customer area using your usual identifiers.
2. Click on the tab Internet.
3. Select the box Already Orange Customer ? Change.

Sosh offers a single box offer, you just have to select it and validate it to confirm your internet subscription change.

Once your request has been made, you can Follow the condition of your change of offer On the Sosh website. You have nothing to settle at the time of your subscription change, the regularization of your offer will be done on your first SOSH invoice.

You are interested.e by the Sosh box ?

�� How to go to Sosh Mobile ?

I subscribe my first mobile plan

If you are currently not holding any mobile package, you can take out one of the Sosh online mobile packages. Here’s how to proceed:

1. Visit the Sosh website.
2. Select the tab Mobile packages.
3. Click on Subscribe a new package.
4. Depending on the package you want to subscribe, click on the box Select.
5. Click on the button A new customer ? Create an account.
6. Find out your personal data then click on Pursue.

Let yourself be guided until the first payment in order to validate your SOSH subscription.

You want to take out a SOSH mobile package ?

SOSH Mobile subscription: can I go from Orange to Sosh ?

You can apply for a change of offer to switch from Orange to Sosh by contacting Orange customer service ::

• By phone by calling the 3900 .
• Via online orange chat.
• Through the contact form available online also.
• In an Orange store .

You can also do it yourself, From your Orange customer area, Online or via the mobile application.

Here is the approach to be carried out:

1. Identify yourself on your Orange customer area.
2. Click on the section Manage your offer and options.
3. Select your current mobile line.
4. Click on the box Change.
5. Choose the Sosh package you want to enjoy.

Please note, Sosh has several mobile packages on its website, but only 2 packages are available for Orange customers . Indeed, the 100 GB and 120 GB offers are exclusively reserved for new subscribers. Orange customers wishing go to Sosh cannot take advantage of it because Sosh is a brand belonging to Orange.

You hold an Orange mobile plan with 24 -month commitment ? By changing offers to get to Sosh, fees may apply, especially if your subscription is still under commitment.

You will be billed.e :

• Of the total sum of the remaining monthly payments Until the 24th month of engagement if you spend at Sosh during the second year of engagement.
• Of the sum of the remaining monthly payments Until the 12th month commitment as well as 25% of the second year, If you make your change of offer during the first year of subscription.

If you have subscribed to an orange mobile package without obligation, or your subscription is no longer under commitment, you can Go from Orange to Sosh at no cost.

�� How to take out a contract with Sosh Mobile with portability ?

If you want to go to Sosh from Orange or from another operator, With number portability, it is enough for you :

1. To call the free 3179 From the line of which you want to keep the number (your mobile line in the case of a change of mobile plan or your fixed line in the case of a change of internet offer).
2. Note your Rio code.
3. To subscribe to the SOSH subscription of your choice by entering your RIO code well.

You then have nothing more to do. Whether you want to go to Sosh from Orange or from another operator, you don’t have to take care of the termination and change of subscription procedures in the context of a subscription with number portability.

Number portability is to change offers all By keeping his number Current fixed or mobile phone.

✏️ What are the subscription methods to go to Sosh ?

Vouchers

To be able to take out a SOSH Internet + Mobile offer (or one or the other), you must provide 3 following documents ::

1. A Proof of identity (your identity card, your passport, your resident or stay card).
2. A proof of address (your last mobile invoice in the event of portability, a water or electricity bill, your tax notice or housing tax, an insurance certificate).
3. A Rib (your bank account identifier).

You must also provide a phone number and an Valid email address When subscribing, in order to be able to receive all the information concerning it and be contacted.e if necessary.

The delivery time

After carrying out your subscription, your SIM card or your SOSH equipment is delivered in a delay of 3 to 5 days. Delivery via Chronopost can be made at your home or relay point:

• For home delivery, you receive an SMS or an email containing a 6 -digit security code, to communicate to the delivery man against delivery.
• For a relay point, the delivery of your package is made on presentation of your identity document, and your SOSH equipment is kept for a maximum of 8 days.

The right of withdrawal

You have a right to retract for a period of 21 days after your subscription, allowing you to cancel your order, without motive to be provided or costs to be paid.

On the other hand, if you have used your offer or the service subscribed during this 21 -day period before your withdrawal, you will be debited in proportion, from the date of receipt, to that of withdrawal. Possible communications excluding package carried out are also taken into account and invoiced.

�� What are the subscriptions offered by the operator ?

The Sosh Internet box

The SOSH box is an internet offer, offered in ADSL or fiber optic, which includes unlimited calls to the fixes of Metropolitan France, DOM and more than 100 international destinations.

With the Sosh Fiber Internet offer, you benefit from the Livebox 5 of Orange and a speed up to 300 Mbit/s on the Orange network.

The Internet offer offered by Sosh is a double play subscription, that is to say that it offers an internet service and a telephone service. To enjoy a television offer, you have two possibilities:

• You can benefit from 72 TV channels on your smartphone, tablet or computer, thanks to the Orange TV app, offered on request.
• You can subscribe to the TV decoder option at € 5/month, which gives you access to more television channels, on your TV screen. You then receive the Ultra HD 4K decoder, you just need to connect to your TV.

The SOSH box (Internet box) Fiber and ADSL: details and prices in 2023

	The Sosh Adsl box	The Sosh Fiber box
Internet speed	ADSL: up to 15 Mbit/s ⬇️ and up to 1 Mbit/s ⬆️ VDSL2: up to 50 Mbit/s ⬇️ and up to 8 Mbit/s ⬆️	up to 300 Mbit/s ⬇️ up to 300 Mbit/s ⬆️
Equipment	Livebox 4	Livebox 5
Television*	Ultra HD 4K decoder with 140 channels	Ultra HD 4K decoder with 140 channels
Home phone	Unlimited calls to fixed to 100 destinations including France
Duration of engagement	None, termination fees of € 50
Price	�� 30.99 €/month	�� 20.99 €/month for 12 months then 30.99 €/month
Info / subscription	Test my eligibility	Test my eligibility

Exhaustive list of Internet offers offered by SOSH, classified in increasing price order. Free SEO.
* On demand. 5 €/month in addition. ** Reduced flow beyond.

What are the mobile packages offered by Sosh ?

Sosh markets 5 Mobile Packages For new customers, including one available in blocked version, between € 4.99/month and € 24.99/month .

Which Sosh package to choose ? List of offers – Until 04/10/2023

Package	Mobile data	Price	Info
2h 100 MB package Accessible to everyone ✔️ 2 hours of calls, SMS/MMS unlimited ✔️ SIM card alone ✔️ Available in blocked version	100 MB 3G/4G networks	5.99 € /month SIM activation 10 €	Choose this package
Special 1 GB series New customers ✔️ Calls, SMS, unlimited MMS ✔️ SIM card alone ✔️ in France and in Europe	1 GB 3G/4G networks Reduced flow beyond	7.99 € /month SIM activation 10 €	Choose this package
20 GB package New customers ✔️ Calls, SMS, unlimited MMS ✔️ SIM card alone ✔️ ESIM or Physical SIM	20 GB 3G/4G networks Including 12 GB in Europe Reduced flow beyond	11.99 € /month SIM activation 10 €	Choose this package
Special series 130 GB New customers ✔️ Calls, SMS, unlimited MMS ✔️ SIM card alone ✔️ ESIM or Physical SIM	130 GB 3G/4G networks Including 20 GB in Europe Reduced flow beyond	15.99 € /month SIM activation 10 €	Choose this package
140 GB 5G package Accessible to everyone ✔️ Calls, SMS, unlimited MMS ✔️ SIM card alone ✔️ ESIM or Physical SIM	140 GB 3G/4G/5G networks Including 25 GB in Europe Reduced flow beyond	20.99 € /month SIM activation 10 €	Choose this package

Valuable TTC rates for a new customer in mainland France.

Why is it a good idea to go to Sosh ?

• Non -binding packages
• Sosh mobile offers at very competitive prices
• Fiber at € 19.99/month for 12 months
• Orange network quality
• Access to Sosh private sales

• SOSH customer service available only online
• Less powerful fiber flow than with orange
• No 5G package with Sosh

Attractive prices

Sosh is the subsidiary of Orange, making it possible to offer non -binding offers at a very low price, While giving access to the Orange network.

If the price of Orange offers is between € 7.99/month and € 64.99/month excluding promotion, prices that prove to be fairly high, you can benefit from a much more advantageous price with discounts, available Between € 4.99/month and € 24.99/month.

Sosh mobile plans also have the advantage of offering a price that does not change after 12 months of subscription . You therefore benefit from a low price throughout the duration of your subscription, unlike the Orange mobile packages, the price of which increases once the promotional offer of the first 12 months finished.

Regular tips

On the Sosh site, section Tips, You will regularly find private sales offers. These exceptional sales, limited, allow you to take advantage of a discount on a package or a smartphone.

The latest Sosh private sale was the smartphone Samsung Galaxy S22, on which you could benefit from 170 € of immediate discount .

To take advantage of the operator’s private sales, you must be a customer.E SOSH, whether it is a mobile plan or the Sosh box offer.

What advantages of going from Orange to Sosh ?

Going from Orange to Sosh allows you to benefit from several advantages:

• Whatever package you wish to subscribe, it will be without acknowledgment of duration.
• You keep your seniority as an orange customer.
• You also keep your current SIM card, your Orange customer account number as well as your email address.
• As a SOSH customer, you have the same phone number (this is also the case when you change operator with number portability, whatever it is).

When you go from Orange to Sosh, you no longer have access to Orange customer service and now benefit from a 100% online customer service.

Updated on 06/28/2023

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Fiber Livebox from 24.99 €/month

Sosh fiber box from 20.99 €/month

Orange 5G package from 16.99 €/month

Line opening, eligibility test, change of internet and mobile operator

From Monday to Friday from 8 a.m. to 9 p.m. Saturday from 9 a.m. to 7 p.m. Sunday from 9 a.m. to 5 p.m

Sosh subscription: how to subscribe ?

Offers SOSH are distributed only on the Internet. Indeed, even if Sosh is a brand “assumed” by Orange, The physical shops of the operator do not take care of the brand without commitment, Whether commercially or in terms of after-sales service.

To subscribe to a Sosh subscription, go to Sosh.fr where you can make all your registration online. The contract will then be sent to you by mail, as is your SIM card and possibly your phone.

Once your Sosh subscription is validated, Remember to come back regularly to Alliforfait.Fr To follow the news of SOSH plans and be informed of the development of your offer.

	ADSL Fiber	€ 18.99 € 18.99	€ 27.99 € 31.99	See “
	ADSL Fiber	€ 19.99 € 19.99	€ 19.99 € 29.99	See “
	ADSL Fiber	€ 19.99 € 19.99	€ 44.99 € 44.99	See “
	ADSL Fiber	€ 20.99 € 20.99	€ 20.99 € 30.99	See “
	ADSL Fiber	€ 20.99 € 20.99	€ 34.99 € 34.99	See “
	ADSL Fiber	€ 24.99 € 24.99	€ 37.99 € 42.99	See “

	150 GB	€ 12.99	€ 12.99	See “
	100 GB	€ 9.99	€ 9.99	See “
	30 GB	€ 7.99	€ 7.99	See “
	20 GB	€ 6.99	€ 6.99	See “
	5 GB	€ 4.99	€ 4.99	See “

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Note this article
(22 votes. Note : 4.23/5)
Ivan September 9, 2021 at 6:01 pm

I wish to take out a Sosh internet subscription but I save myself by reading the comments. Before that I couldn’t even take out a subscription … confusing and a little complicated all that

Claude August 11, 2021 at 11:27

Good morning,
My neighbor has not internet and would like to take out a SOSH contract. From my computer, I tried to open a SOSH package by keeping its number and specifying its name and its RI0 well, but impossible in view that I have an orange package. How to proceed ? thanks in advance

Geoffrey August 11, 2021 at 11:33

Hello, you must try in private navigation.

Marc December 13, 2019 at 4:05 p.m

This site does not work, I stay with competition

Dominique September 5, 2019 at 12:58

Catastrophic unreachable customer service, technician never come, I return everything and I terminate my contract

Denise April 28, 2019 at 12:05

I wanted to change my Sosh package yesterday from 4.99 to 19.99 but I got the laptop number. I clicked on that of my husband who is also subscribed to Sosh. How to correct ?

Thierry December 11, 2018 at 12:15

Hello, I subscribed yesterday an offer at € 9.99, and I received in return a confirmation by email from a package at 24.99 € !
In addition, I asked to keep on number and your email indicates a new number. I wish to cancel my order immediately.
Thank you for taking into account with acknowledgment of receipt please

Ben December 10, 2018 at 2:47 PM

Hello I want to get my parents to spend at Sosh
They are currently at Orange with a more mobile box offer
I go to the Sosh site to make the change
Impossible to put the Sosh box in the basket
In addition when I remember Sosh I am told to see with Orange who told me to see on the site … Impasse that I must do
Sincerely

mila November 15, 2018 at 2:16 PM

I subscribed to package 9.99 of SOSH without commitment with payment by bank card to avoid the levy
I followed the instruction and when I validate the payment and that my commitment is awaiting an answer: a page appears specifying that 1 check for 38 euros in security deposit will be requested and cashed because I took the Monthly payment option by CB.
While before the subscription nothing was specified
and a box at the end of registration to validate the request (which you are forced to check otherwise your registration is not taken into account..))
If you withdraw from the 21 Orange will collect the sums due (which ?!))

Renee November 2, 2018 at 9:53 am

Hello, Orange has terminated my mobile subscription because my identity card is expired.But I am 85 years old and can’t move around, and you need a recent photo. I asked Orange to take into account my driving license and it does not accept.I sent an email to ask for the conditions to take my situation into account and no answer.I would like to know if Shosh accepts the driving license as a piece of identity.THANKS

violet October 20, 2018 at 8:05 am

Impossible to create a customer account with my new SOSH offer £ 9.99 without obligation

When I connect to the customer area my identification is not recognized (email address) when I put my mobile number
I ask for a password, which normally must be sent by SMS, I do not receive anything
could you help me
THANKS

Laetitia August 27, 2018 at 6:52 PM

I wish to subscribe to the box, they remind me by a 08 that rings in the void and hang up, I cannot subscribe on the internet what to do ?

Jean Yves July 16, 2018 at 2:57 p.m

SOSH SIM card order on 07/4/2018, following their email, shipping of the documents requested by mail on 07/07/2018. We are asked our mobile phone number or we don’t have one because this is our first request, we specified it when ordering. To date, on 07/16/2018, no news from Sosh. Unable to contact customer service. What to do, apart from canceling our order ? Thank you for your reply.

Muriel June 21, 2018 at 8:16 PM

My minor son lost his phone, he received a new SIM card but to order a new phone, he is asked for a code that is on an invoice accessible with a code, or we offer him a new code on the lost phone, impossible to contact an advisor, I think of terminating by registered mail and then to sit with another operator

Jeans April 16, 2018 at 6:20 p.m

I was at Sosh, until the passage of Orange for fiber but I was not told that I was not going to be at Sosh suddenly my package is no longer the same I no longer have the unlimited package to the mobiles, what should I do to go back to Sosh .

Sylvain April 17, 2018 at 1:08

It’s not normal, contact your operator

Corinne March 14, 2018 at 11:20 p.m

Hello, I subscribed to a SOSH subscription in early February. A followed letter was sent on 02/12/18 by Sosh of France for Guyana and I still have not received the chip, we are on 03/14/18. It would seem after my trip to the post office that there is a problem on the follow -up of this letter. She has been in the Cayenne sorting center for 1 month. How do I join Sosh ? Sosh must make a complaint with the Post Office. Is it possible to send me a new chip and cancel the previous one ? Thank you for your help…

Sylvain March 15, 2018 at 1:38 PM

Contact with Sosh is made by cat via Sosh.Fr

Karoll January 17, 2018 at 1:20 p.m

Hello, here I have two number, one at SFR that I would like to keep and one at Orange which is with my box . But I would like to keep my orange box and my SFR number . Is it possible ? Is it the same box at Orange and Sosh ? THANKS

Jeans December 26, 2017 at 10:53 am

Regarding the Sosh ADSL subscription at £ 24.99
Does the box have a button to deactivate wifi ?
thank you for your reply .

Sylvain December 27, 2017 at 12:41

Yes the Livebox Play has a button on its front to deactivate WiFi

married December 19, 2017 at 6:22 PM

Good evening,
I just subscribed to a Sosh subscription to 4.99 In order to open a second line and I have just received the email “Your new number will be communicated to you within 3 days” having checked the “Having a new number” box (opposite the number of the number). My question is as follows: knowing that I had to get my current number which I do not want to get rid of is it a new line opening or I made stupidity ?

Sylvain December 19, 2017 at 11:28 PM

This is indeed a new one since “your new number will be communicated to you within 3 days” the communicated number can be used to receive information on delivery.

serge October 19, 2017 at 5:57 p.m

I can’t find the page to put the code

Sylvain October 19, 2017 at 6:07 p.m

For the Rio code, you just have to choose a package on this page and in the order process, we will ask you before the order is finalized.

M October 8, 2017 at 9:36 am

How to subscribe SOSH to 4.99 without internet

Sylvain October 9, 2017 at 1:23 PM

On the Sosh website

bliss September 18, 2017 at 5:21 PM

I would like to make a Cloud 100GB subscription for my computer. What are the prices and how to subscribe?

Sylvain September 18, 2017 at 5:37 PM

From your customer area, the option is billed € 5 per month

Delphine August 30, 2017 at 2:57 p.m

So far, I have been a customer at Orange, I have already subscribed to Free for the Internet box, my mobile phone will be at Free and portability will only take place from September 4, 2017.

I would like to subscribe to the Blocked Package Mobile Package offer at € 4.99 and with the promo code: summer it will cost € 1.99 for 1 year (this offer is only valid until September 4, 2017).

I intend to subscribe to this offer with the promo code for a second laptop for my daughter who does not yet have a portable line.

Does the fact that I am still at Orange until September 4, 2017 (Portability date at Free), will I have the possibility of subscribing to this offer with the promotion code for my daughter’s new phone ?

Pending a quick response from you.

Sylvain August 31, 2017 at 1:59 PM

If this concerns another line, no problem to subscribe to the promo summer.

Jacques August 16, 2017 at 5:52 PM

I would like to subscribe to Sosh but I can’t do it by internet because I don’t have a laptop number (useful for confirming the transaction by credit card). Is it possible to do so by phone? What number should I call? or can you call me [moderation] or [moderation]. THANKS

Teullet Paul July 13, 2017 at 4:01 PM

I have not access to my mailbox since I am a sosh client, I do not understand, no one to give an answer and the solution
Please answer me and solve the problem before going to another operator, my such [Moderation]

Sylvain July 14, 2017 at 2:03 p.m

We are an independent site of Sosh, we cannot help you.

Claudine July 10, 2017 at 8:12 PM

Good evening.
I would like to change operator and subscribe to a Sosh Fiber subscription at € 29 90. I would first like information. Please please me to answer my questions at the end of the day between 17/13 hours at [Moderation]
Thanking you.
Sincerely.
Mme [Moderation]

Sylvain July 10, 2017 at 21:42

Sosh is a 100% connected brand that has no customer service by phone.
You can ask your questions here or on Sosh.Fr

married June 23, 2017 at 1:16 PM

My laptop is currently working with a mob.I want to go to a
Sosh Package A 9.99 euros.By wanting to register on the internet .I can only do it if I change my laptop number.

Can you tell me if to subscribe it is the only solution …. THANKS IN ADVANCE .

Sylvain June 23, 2017 at 2:45 p.m

Try from your Orange customer area

Christiane June 7, 2017 at 8:30 am

I currently have a package with SFR . I would like to take out a SOOCH subscription how to contact an advisor?
Thank you for answering me

Sylvain June 7, 2017 at 1:54 PM

No need to contact an advisor, simply call 3179, you will receive a Rio code that must be entered on the Sosh website during the order process to keep your number.

Gaston May 27, 2017 at 8:08 PM

I wish to take out a subscription wishes at 4.90 euros per month
Question 1 Reception period of the SIM card and how to activate it
Payment procedure by check
Termination procedure if Sosh failure to customer
Payment by check that therefore no card number

Rèsiliation procedure if SIM card not received within the deadlines
Procedure online

Sylvain May 28, 2017 at 1:21
bliss May 8, 2017 at 5:21 PM

Good morning,
I currently have a Zen package for Orange for my mobile and I would like to change for a SOSH package, we keep the same phone number, do we receive a new SIM card ? Having an orange box will receive my emails with the Sosh package on my mobile ?
Thank you in advance for your answer.

Sylvain May 8, 2017 at 5:55 p.m

The SIM card does not change for an orange migration to Sosh. For the email address, if it depends on the livebox offer then it will be kept.

Jean Marie April 6, 2017 at 7:47 p.m

I had to receive by e.email the mandate of Pédément Sepa to sign and refer
so that my order is validated but 2 days have passed and I did not have
this email .
Contacting ? At Sosh

Sylvain April 7, 2017 at 8:27 PM
martine March 31, 2017 at 1:25 pm

How to change the package and a SIM card: indeed, I changed my laptop, I need a SIM card
Mini and I would like a new package at 19.90 With a little Internet access, but it is impossible to find something on your site, I despair …

Sylvain March 31, 2017 at 2:58 PM

If you are already a customer, you can do it from your customer area. Otherwise, during the order process you can choose the type of SIM card.

Antoine March 13, 2017 at 6:13 PM

My son has a Sosh mobile plan. He wants to add a live box.
I turn and go back to the site without achieving anything.
How should we do?
it’s urgent. Thank you for clearly informing me.
Cededial.

Sylvain March 13, 2017 at 6:59 PM

By connecting to the SOSH customer area

Georges March 1, 2017 at 1:35 pm

new subscription made by internet, you ask us to send you everything by mail. How to get the SEPA take -up form. THANKS

Jeans February 27, 2017 at 5:46 PM

I want my friend to have a laptop at home. The problem this friend does not have a credit card. Do I can pay with my credit card. He has no identity card only the driving license. Il already a subscription n ° [moderation] fixed number [moderation].
Me my SOSH contract [MODERATION]. Can you tell me how to do. THANKS

Sylvain February 27, 2017 at 6:08 PM

Contact a SOSH advisor, we cannot answer you on these specific subjects.

Francis January 23, 2017 at 11:23

I am a SOSH customer for a mobile+livebox contract, I want to add a contract for another mobile and I do not understand the process with the SOSH customer area
Software response is incoherent (already customer)

Sylvain January 23, 2017 at 4:29 PM

From the customer area you can add a line

Ginette January 20, 2017 at 5:58 PM

I am very disappointed with your service after the sale of a package which, unfortunately, is only by Internet.::

– When you try to get information on Soch.Fr you have “36000” sites and you do not know (as far as I’m concerned), which is contacting;

– at random: you find one that seems to you to be good and writes to you: “You need to speak to an advisor? “But yes of course” call 118818 (oh great. too happy)
We pass you after a few minutes the Sosh service and,
There, you think you are going to have the information that bothers you by an advisor,

Well no, he brings you back after pressing a multitude of key and responded several times to an answering machine which increases your telephonic rate), on the Sosh site.Fr and rebelotte you find yourself on 36,000 sites. The one I would like to find is the change of package for lack of having an advisor to the phone (as explained on one of your sites).

Also thank you for directing me on the right site for a change of package as quickly as possible .THANKS,

BEST REGARD
D. Chazoule

Sylvain January 20, 2017 at 10:33 PM

The concept of Sosh is to do either its change of offer from Sosh.Fr
If you have called numbers in 118 *** These are advertisements, not Sosh customer service that is online on assistance.sosh.Fr

Michel January 18, 2017 at 8:13 PM

Good evening
How I can do to change my white box to a black box to be able to access very high speed which has just been put on 89100 Paron ?

Sylvain January 18, 2017 at 8:17 PM

Contact a cat advisor to ask to migrate on fiber optics

Jean Louis January 18, 2017 at 5:40

Subscriber to Orange, I would like to take out a new package with Sosh.My number of such will be kept?

Sylvain January 18, 2017 at 11:46

Yes Change offers for Sosh from Orange Customer Space.

Daniel January 15, 2017 at 8:32

Currently with a Zen subscription at Orange (Internet + Tel Fixed) I want to obtain a Sosh mobile plan.

Should I go to an Orange store for that?

thank you for your reply,

Sylvain January 16, 2017 at 8:22

No from your Orange customer area you can change the offer

Christine January 3, 2017 at 7:47 am

Hello my daughter gave me a mobile must have it unlocked to subscribe a sosh subscription thank you cordially

Sylvain January 3, 2017 at 9:03 am

The mobile in question therefore is either unlocked or purchased from Orange to operate at Sosh.

Raymond December 10, 2016 at 9:43 am

How to subscribe to a subscription if you don’t have the internet

Sylvain December 10, 2016 at 12:38

If you post this comment you have a connection ? You can subscribe from a mobile normally otherwise, borrow the connection of a friend.

Françoise November 23, 2016 at 11:00 a.m

At the moment we have 2 mobile subscriptions at SFR (late 05/28/2016) and we would be interested in a Shosh package at € 9.90 for each. Refund the amount of the termination and to what amount. Thank you for answering me

Sylvain November 24, 2016 at 11:31

Good morning. The reimbursement of termination costs is only on fixed offers (Livebox). For a mobile plan, moreover without obligation, SOSH does not reimburse the termination fees. See Sosh details and conditions.

Izma November 3, 2016 at 11:39 PM

I am asked for documents (Sepa, contract to sign …) under penalty of termination when I sent them a week ago …

Sylvain November 4, 2016 at 12:25 pm

Letters sometimes get lost ?…

Cathy October 19, 2016 at 3:02 pm

I went from Bouygue to Sosh following a canvassing I received my SIM card my contract a few days later that I returned signed, so far everything is fine, I asked for the portability that had to be made on the 18th /10, the major concern I meet is that I receive the calls but I cannot envy conclusion my phone is unusable (I made checked by Orange that my i phone bought at Bouygue was deslimlé)

Nadine October 7, 2016 at 11:09 am

My daughter has become an adult. Its portable package is in my name at Free (because it was minor). She wants a package in her name now without changing the NO of such a current one that she uses at Free. Portability and line assignment I think of doing. But how. Can we do direct portability with user change at the same time?

Sylvain October 7, 2016 at 12:41

For this particular case, I advise you to ask a SOSH advisor by cat.

ghislaine September 28, 2016 at 3:46 pm

I want to change my bank details but I can’t reach an operator. My computer is in repair .

Sylvain September 28, 2016 at 3:58 PM

From a mobile you can use this form: http: // assistance.sosh.FR/Reclamation form

rein September 26, 2016 at 11:20 am

I hold an ABT SOSH Mobile package (unlimited calls and SMS at € 9.99 per month) corresponding to my telephone line: [DEOSE phone number].
I go to the USA on the next 1/10 until 10/16/2016 .I would therefore like to be able to telephone the USA to mainland France during these 15 days .
I therefore wish to subscribe to the “Pass Go USA” subscription which amounts to € 12 for 7 days, for the duration of my stay .
Please confirm that you have recorded my request and that I could use this subscription from 1/10/2016

Sandrine September 26, 2016 at 11:25 am

Good morning.
We are not SOSH reseller, please connect to your customer area in Sosh.FR or on the Mysosh mobile app to subscribe to this option.

JEAN PIERRE September 21, 2016 at 6:52

To validate my contract I must complete a separate separate . This document is not attached, the sending of a RIB is sufficient .
To read you

Sylvain September 21, 2016 at 10:26

Hello, the best is to contact an advisor but normally the Mandant SEPA is validated online now.

Christine August 28, 2016 at 8:05 p.m

Good morning
If I subscribe to a Sosh subscription do you take care of the termination with my current operator?
THANKS
Sincerely

Sandrine August 28, 2016 at 9:06 p.m

Yes you must follow the order process and follow the instructions to keep your number and termination with the former operator will be made by Sosh.

Jean Paul July 19, 2016 at 6:56 PM

How to proceed to buy and subscribe to a subscription for the benefit of a small child (line to be attributed to his name) while assuming payment ?

Sylvain July 19, 2016 at 7:36 PM

We do not know if possible, contact a Sosh advisor from the official website.
You can also take it for your name for more simplicity and make a line sale on the day or your child will assume the payment of the SOSH subscription.

Favre Isabelle July 10, 2016 at 12:08

Good morning
Why send a deposit check of 400 euros to take out a SOCH package at 19.90 euros
Sincerely

Sylvain July 10, 2016 at 12:59

It is not systematic but several explanations are possible:

Extract from the SOSH subscription general conditions: the reasons why Orange can request a guarantee deposit which will be returned after 12 months without payment incident
– the customer is without proof of a fixed domicile in his name on French territory. The deposit is returned within a maximum period of one (1) months from the date of provision of the supporting proof;
– The residence permit presented mentions an address different from that appearing on the proof of a fixed domicile (French law obliges owners of a residence permit to declare any change of address within 8 days to the prefecture which immediately performs the rectification on this title). The deposit is returned within a maximum period of one (1) months from the date of supply of the updated residence permit;
– The Customer cannot produce either check or postal identity in his name, or reports to a financial institution outside of metropolitan France;
– The Customer has not previously taken out any other subscription contract from Orange or the subscription on the latter date of less than forty (40) days;
– The customer does not choose the direct debit in favor of Orange;
– The Customer is registered in the Preventel file;
– The Customer has taken out a previous contract from Orange and he remains liable for an unpaid in this capacity;
– The Customer has taken out a previous contract with Orange and saw this contract terminated for not having returned the supporting documents requested by the operator when he was in a unpaid situation;
– The customer wishes to pay by a nickel account.