How to go from SFR to red? The instructions

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How to develop my SFR Caribbean offer ?

You hold a SFR Caribbean mobile offer and you want to change it because it no longer meets your needs.

Three solutions are available to make your change of mobile plan:

• Go to the SFR Caribbean store of your choice and take stock with one of our advisers,
• Change now from your online customer area account, section “My subscriptions” : Select the offer you want to make a change, go to the section “Package/options and services”, and finally click on “Change offers”. You can therefore choose your new offer,
• Contact the SFR Caraïbe sales department at 1020 (free service and call).

GOOD TO KNOW : In the event of a change of offer made via the SFR Caraïbe online customer area or with a sales advisor by phone, the withdrawal period to give up your choice and return to your old offer is 14 days.

Change time for a SFR Caraibe mobile offer

As part of a Change of mobile offer SFR Caribbean:

• The change of offer is effective the same day, within an hour
• You will receive an SMS as well as an confirmation email, with the summary information concerning the supply modification

GOOD TO KNOW : only one change SFR Caraïbe offer is authorized in the month. So in the event that you would make two changes in mobile offer during the same month on the same line, the second change will be effective on the 1st of the month following the request.

Billing after a change of offer

• Billing dates Between the 5th and 10 of each month remain unchanged.
• In the case of a change to a higher range offer, you will be billed in proportion to the effective date of the change of offer. In addition, you will also be billed from the possible non -package depending on the applicable price grid.
• As part of the prepaid offers, the monetary bucket linked to your new offer will be recharged in proportion to the effective date of the change of offer and, the Data bucket will be fully recharged regardless of the effective date of change of offer.
• The remaining credit on the old offer will be automatically deleted.

Edit my SFR Caraibe fixed offer

You hold a SFR Caraïbe fixed offer and you want to change it because it no longer meets your needs.

To do this, as for the mobile, three solutions are available to you to make your fixed change of offer:

• Go to the SFR Caraiba store of your choice and take stock with an advisor,
• Change now from your online customer area account, section “My subscriptions” Then select the fixed offer on which you want to make a modification.
  Once the offer has been selected, go to the section “Package/options and services”, and finally click on “Change offers”.
  You will therefore have access to the list of available offers.
• Contact the SFR Caraïbe sales department at 1020 (free service and call).

GOOD TO KNOW : As part of a change in technology or, to obtain new equipment (box and decoder), we invite you to go directly to the SFR Caraïbe store or to contact your customer service for more details (find here the different means of Contact us).

FOR FURTHER

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How to go from SFR to red ? The instructions !

Our advisers accompany you in this process.

You want to go from SFR to Red ?

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You are currently at SFR and wish to take out a new RED package ? By going from SFR to Red, you will benefit from many advantages: access to the SFR network, non -binding package, price that does not move, etc. ! So what is the procedure to go from SFR to Red ?

• The essential
• How to go from SFR to red ? Contact SFR customer service by calling the 1023.
• Remember by clicking on “Need help“Available in the customer area or the Red & me application.
• Red offers different cheap mobile packages from 5 €/month without engagement.
• Internet RED offers are available in ADSL and fiber from € 19/month (valid on October 27, 2022) and are customizable thanks to different options.

Go from SFR to Red: how to proceed ?

As an SFR subscribed, you can completely pass on a RED package without obligation. It is best to wait for the end of your SFR engagement period, this will allow you to Go from SFR to Red for free.

Depending on the type of subscription you want to subscribe, here is the Procedure to follow to go from SFR to Red In order to take out a RED package for SFR customers.

How to go from SFR to Red Mobile ?

The procedure for Go from SFR to Red Mobile And simple, in just five steps you will have changed your package. To do this, follow the detailed procedure below:

1. Connect to your SFR customer area
2. Go to the tab “offer and mobile“”
3. Click on “change“”
4. Go to the game “Choose a Red Package“”
5. Return your phone number to be called by an advisor who will take care of the migration of your line to Red by SFR.

It is also possible to contact SFR customer service directly by calling the 1023 or by asking to be remembered by clicking on the option “Need help“”.

To contact the Red by SFR customer service, you can also go to the Red SFR website, on the page “SFR customer, change for red ?“Click on the box”Change for Red “, You can then enter your phone number and thus be reminded immediately by a Red Advisor.

How to go from SFR to Red Box ?

To change internet subscription and Go from SFR to Red Box by subscribing to a Red package for SFR customer, It will first be necessary to request the termination of the SFR offer and return the various equipment to then take out a new Red by SFR offer. For more information, contact SFR customer service by composing 1023.

1. Take your box subscription: After verifying the end date of your commitment period, send a registered termination letter with acknowledgment of receipt to SFR customer service. Termination costs are to be expected, it will then be possible to request their refund.
2. Return your equipment: After taking into account your termination request, SFR will communicate the process to follow to make your equipment.
3. Subscribe a Red Box package: Go to the RED website to take out a new RED offer. It is also possible to reach an advisor who will direct you to the best offer according to your eligibility for 01 86 65 29 78.

How to be reimbursed for termination costs ? To be reimbursed for termination costs, it is necessary to transmit:
A copy of the closing invoice of the old SFR Box subscription.
The first invoice of the new RED package.

For Go from SFR Box to Red Box, It is important to know that it is not possible to take advantage of the welcome offers dedicated to new customers. Red by SFR is a subsidiary of SFR. Going from one to the other you will therefore remain on the brand and will not be considered new customer. However, it may be promotions are made from time to time specially for customers wishing Go from SFR Box to Red Box. We therefore advise you to make a day before RED offers if you want to take advantage of it.

Go from SFR to Red: which RED package for SFR customer Subscribe ?

What RED Mobile Package to subscribe ?

Once online with an advisor, you can choose a Red SFR package. All offers include calls, SMS and MMS unlimited. The price varies depending on the amount of mobile data available from abroad. Find in the table below the offer of Red package for SFR customer.

Basic packages include a number of giga in France and from the European Union and the DOM.

The package is manageable only online, from the RED customer area or on theRed & Me Application. This works on the same principle as that of SFR, SFR & me. Red SFR’s SIM card is 10 €.

To complete the offers, the operator Red offers Free and paid options, Like Napster, Netflix, YouBoox, Amazon Prime, RMC Sport, Plus Sport. It is possible to subscribe to it from the RED SFR customer area.

Red by SFR has also launched 5G packages without commitment at € 5 more than 4G packages per month.

You wish to take out a Red by SFR package ?

You want to compare mobile and internet offers ? 01 86 65 29 78

You want to compare mobile and internet offers ? Discover the Red by SFR packages without commitment from 9.99 €/month ! See offers

What Red Box subscription subscribe ?

After having terminated your SFR box subscription and having returned all of your equipment to Go from SFR Box to Red Box, it will be possible to Subscribe a Red Box subscription.

Available with SFR fiber, very high speed and DSL, the Red Box is a triple-play offer including Internet access, unlimited calls and TV service. Find below the offer of Red package for SFR customer.

It is then possible to complete the subscription with a paid RED TV option:

• Red TV Plus: 100 TV channels at 2 €/month Instead of € 4/month (valid at May 24, 2023) with the possibility of watching live programs, in restart or replay.

Other paid options are available with a Red Box subscription such as theWiFi 6 option (fiber offer) at € 7/month Instead of € 9/month (valid at May 24, 2023) which allow you to reach flows similar to SFR box offers, as well as theOption unlimited calls to the mobiles offered (instead of € 5/month), which is also a service included with the SFR boxes. Still as an option at RED, it is possible to access the VOD catalog (videos on demand) and to different bouquets including RMC Sport, BeIN Sports, OCS, etc.

The Red Box offer is therefore customizable And modular Depending on the desires of subscribers. Depending on the services subscribed via the paid options, the price of the Red box will evolve. The SFR operator directly offers triple-play offers with many associated services. Go from SFR to Red Box will therefore allow you to pay only the services you really need !

You want to take out a Red SFR Box offer ?

You want to take out a Red SFR Box offer ? 01 86 65 29 78

You want to take out a Red SFR Box offer ? Discover the Red by SFR Internet box offers from 19.99 €/month the first year ! See offers

How to go from SFR to Red without changing the number ?

When you want Go from SFR to Red, Know that you can Keep your phone number. The portability of the number of the number, previously quite complicated when going from an SFR package to a RED package, is now possible and very fast !

For Go from SFR to Red without changing the number, No need to get the Rio number of the mobile or fixed line, nor to wait for a new SIM card. You will keep the same. This SFR passage to Red will allow you to keep your phone number while continuing to take advantage of the SFR network for a lower cost.

How to go from SFR to Red without changing the number ? The normal procedure must be followed:

1. Ask for the migration of your line by calling the 1023 or by going to the section “Need help of the’SFR customer area.
2. Inform your current number to the advisor by specifying that you want to change the package and keep the same number. This will take into account your request and carry out the necessary procedures directly on the phone.

Please note, it is not possible to request the portability of a fixed line if it is terminated or under termination.

What is the Rio code ? The Rio code, Operator identity statement, is a 12 -digit code allowing the different operators to identify your line and your current contract so that you can then perform the portability of your number. This number is obtained by calling the 3179 (free number available only in France) from the phone line to be kept. The Rio number is then communicated through a voice server and by SMS.

Why go from SFR to Red ?

The SFR operator offering with its packages a number of services, it is coherent to wonder why Go from SFR to Red. The answer is simple, for the price !

1. The high -end SFR mobile package has 220GB of Internet 5G for 55 €/month for 12 months then 65 €/month. On the other hand, the Red by SFR 200GB 5G package only costs 20 €/month And the price announced by Red SFR does not change after a year ! The SFR subsidiary also offers entry -level packages at unbeatable prices.

On the other hand, you should know that by leaving SFR to Go from SFR to Red, You give up the many services implemented by the operator.

If you choose Go from SFR to Red Box, You can enjoy a more advantageous price. If you choose to subscribe to all Red SFR options, that is to say to take advantage of unlimited calls to mobiles, a higher internet speed and a complete TV offer with 100 channels, the Red Box rate is still more advantageous !

In addition to that, you should know that RED offers many promotions on these options that allow new subscribers to enjoy them for free.

Nevertheless, the SFR boxes are also generally on promotion the first 12 months following the subscription, you will therefore need to assess your needs to take out the best offer. But if SFR offers ultra -complete box offers with a quality service, the RED offer is known to be known thanks to its very attractive price. Go from SFR to Red Box can therefore make you make beautiful savings !

• The possibility of going to one of the SFR stores, present everywhere in France. With Red by SFR, there is no physical shop, all this online on the RedBysfr site.Fr. RED subscribers can contact advisers thanks to the RED cat (only Red Box subscribers can contact an advisor directly by phone).
• Access to SFR customer service by phone at 1023 or by free recall.
• The opportunity to take advantage of discounts on the various subscriptions of your home.
• Freedom to be able to share your gigas and different content thanks to the SFR Family offer.

Terminate its SFR package before the end of its commitment period

What will happen in the event of termination of the SFR package before the end of the commitment period ? The Châtel law, established in 2008, aims to protect the consumer when he takes out a contract with an operator. You can indeed terminate your box or mobile package before the end of your commitment.

Despite this law, when you wish to break your contract before the deadline, you must pay fees !

• Subscription without commitment: You have no fees to pay and can terminate when you wish.
• 24 -month subscription: It all depends on the date of termination. If you resilled during the second year, you must then pay 25% of the sum of the remaining monthly payments, if you resound during the first year, you must pay the sum of the remaining monthly payments until the 12th month as well as 25% of the second year.

Red customer: how to go from Red to SFR ?

As we have seen, although the prices of the plans announced by SFR are higher, it may be advantageous for some people to take out an SFR offer.

SFR offers offer many services and can be interesting for customers looking for Media contents, customers needing a Physical customer assistance or customers wanting Join their Box + Mobile Packages to save money.

If you are a Red by SFR internet or mobile client, you can completely Go from Red to SFR.

The subscription process for Go from Red to SFR is similar to that necessary to go from SFR to Red:

1. Contact the 1023 To subscribe to a new package or ask to be remembered by an SFR advisor on the site.
2. SFR will take care of the necessary procedures: terminate your Red by SFR line and subscribe to an SFR offer. SFR equipment rental is included in the price of the offer.

In this sense too, if portability within the same operator was not before, it is now possible to Keep your landline or mobile phone number. No need for Rio code, the SFR advisor will directly change the package in a few clicks.

The SFR operator offers Internet and mobile offers that it is possible to join in a SFR multi-pack offer to enjoyBox + mobile advantages. This can be very interesting since the SFR operator offers its Box + Mobile subscribers to enjoy doubling more advantages by subscribing for free the SFR Family offer.

Find below the SFR Box + Mobile advantages:

• Save up to € 15/month.
• Take advantage of three free entry -level mobile packages.
• Share 100GB of Internet between the members of the home.
• Access parental control SFR Family.

Go from Red to SFR Allows you to save money by subscribing to a box package and one or more mobile packages at the SFR operator.

You wish to take out a Red SFR offer ?

You wish to take out a Red SFR offer ? 01 86 65 29 78

You wish to take out a Red SFR offer ? Your new Internet box is at 19.99 €/month At Red by SFR ! See offers

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How to change fixed or mobile SFR offer ?

You can also be called free by SFR customer service, to benefit from personalized support to change the package.

My life changes, I change my mobile offer !

I change fixed offer

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From my customer area

1. Connect to your SFR customer area with your SFR identifiers.
2. Select ” Offer “.
3. Click on “Change offers”.

From the SFR & me mobile application

1. Download and install SFR & me on your smartphone.
2. Open the app and connect with your SFR identifiers.
3. Select the tab ” Offer “.
4. Click on “Change offers”.

Change of mobile offer: when will he be effective ?

As soon as your request is recorded, an email and SMS are sent to you to inform you of the date of commissioning of your new offer.

• If your change of offer is immediate, Your monthly billing date is changed, and therefore your payment date. You will find all this information on your invoice and your customer area (as a reminder, your identifier and your password remains unchanged).

You will then receive:

– A first opening bill for your new offer with your new invoicing day,

– A closing invoice for the old offer where the amount of your subscription will appear according to the number of effective days.

As a reminder, your invoice is taken approximately ten days after its issue date.

• If your new offer is active later – At the latest, on the date of invoicing according to the date of your request for change:

– Your billing date is indicated on your invoices,

– And in this case, billing and maturity dates do not change.

Change of mobile offer: and after ?

During a change of offer, you do not lose your seniority, your phone number, the options to which you have taken out. Except if these are incompatible with your new package.