What do you need 

The Company Foundation Société Générale supports projects in the fields of education, professional integration, classical music, so that everyone can find their place and flourish in their personal and professional life. For more information consult Our Société Générale business foundation site is you the future.

How to contact Société Générale

You are looking for precise information on the Société Générale group or one of its entities ? We are at your disposal to answer you quickly.

Object of the request

• How to contact SG customer service if you are a private customer ?
• How to contact SG if you are a professional customer ?
• How to contact SG if you are a client association ?
• How to contact SG if you are a client company ?
• How to contact Société Générale if you are a customer of a group entity ?
• How to contact Société Générale if you are a nominative shareholder ?
• How to contact Société Générale if you are a employee shareholder ?
• How to contact Société Générale if you are an individual shareholder ?
• How to contact Société Générale if you are a candidate ?
• How to contact Société Générale if you are a former group employee ?
• How to contact Société Générale if you are a supplier ?
• How to contact Société Générale if you are a journalist ?
• How to contact the company Foundation Société Générale is you the future ?
• How to contact Société Générale if you are an artist ?
• How to contact Société Générale if you are a historian, academic or researcher ?
• How to contact Société Générale if you are an investor ?

You are a private customer of SG and you want to get in touch with us, compose the Free phone number 3933 or go to the Individual site contact page.

You are a professional customer of SG and you want to get in touch with us, go to the Professional site contact page.

You are a client association of SG and you want to get in touch with us, go to the CONTACT PAGE OF THE ASSOCIATIONS SITE.

You are a client company of SG and you want to get in touch with us, go to the Contact page of the business site.

You are a customer of one of the entities of the Société Générale group and you wish to get in touch with us, go to the Group trades page.

You are a shareholder at the nominative of Société Générale or is a nominative shareholder on a group on the side of which the register is managed by Société Générale Securities Services, you can contact us:

– by telephone : +33 (0) 2 51 85 67 89, Monday to Friday, from 9:30 a.m. to 6 p.m. Paris time (non -surcharged number, invoicing according to your operator contract and your country of appeal);

– by mail :
Societe Generale
Issuers
32, rue du Champ-de-Tir
BP 81 236
44 312 Nantes Cedex 3 – France

You are a shareholder employee of Société Générale or the employee savings system of your company is managed by Esalia, you can contact us:

– by telephone : +33 (0) 9 69 32 15 2, Monday to Friday, from 8 a.m. to 6 p.m. Paris time (excluding holidays, communication not surcharged according to the operator contract and the country of appeal).

You are an individual shareholder of Société Générale and you want to get in touch with us, go to the Individual shareholder page.

You want to apply for a job offer, go to Our SG Careers recruitment site.

You need a job certificate / a pay slip / DIF certificate, you can contact us by e-mail: [email protected].

Buyers, in collaboration with representatives of the Société Générale professions, establish for each call for tenders a list of suppliers. Société Générale is listening to innovative proposals. You want to make your offers known ? Do not hesitate to contact us : [email protected] (Only emails concerning requests or proposals from our suppliers will be processed at this address).

You are a supplier and you wish to collaborate with Société Générale, two simple solutions are at your disposal to send us your electronic invoices:

• The “Tradeshift” platform (no installation is required);
• Sending your invoices to PDF invoices via the following email address: pdf.@socgen invoice.com.

NB: If you already use one of these two solutions, we ask you to send us all of your invoices by your usual digital channel.

You are a journalist and you want to get in touch with us, go to the Press Contacts page.

The Company Foundation Société Générale supports projects in the fields of education, professional integration, classical music, so that everyone can find their place and flourish in their personal and professional life. For more information consult Our Société Générale business foundation site is you the future.

Société Générale has been fully involved in artistic patronage for over 30 years. The contemporary art collection (photographs, paintings, sculptures, lithography, etc.), materializes the support of the group in artistic creation in France and abroad. The development of the collection went hand in hand with a desire to share with the general public, in particular the youngest. Guided tours, educational workshops, artistic projects and growing visibility on social networks have contributed to the sustainability of this commitment. For any request we thank you for contacting: [email protected].

The Société Générale Historical Archives Service offers researchers rich and diverse funds: written, iconographic and audiovisual archives. This historical heritage relates to the history of the group as well as that of the various sectors of the economy, in France and in the world. It is a vast field of research on the economy, finance, architecture, social history, etc. which is open to historians, academics and other researchers. You can contact us : [email protected].

Société Générale Relations Investors
Société Générale Tours – DFIN/INV
92972 Paris La Défense Cedex

Financial communication manager and investor relations
Vincent Robillard – [email protected]; +33 1 57 29 53 35

Relations Investors Equity
Kalamboussis Kimon – [email protected]; +33 1 42 14 39 56
Julie Ricard – [email protected]; +33 1 42 13 76 41
Antoine Azar – [email protected]; +33 1 57 29 09 65
Hélène Plassais – [email protected]; +33 1 42 14 88 54

Relations Investors Credit and rating agencies
Laura Monroe Singer – [email protected] – team manager; +33 1 42 14 60 62
Marion Hoffmann – [email protected]; +33 1 56 37 32 43

Responsible for Relations CSR investors
Jennifer Harrison – [email protected]

Individual shareholder relationships
Florine Brantonne – [email protected]

Corporate Access
Angelique Thepot – [email protected]

Documentation request

To receive by post the documents relating to quarterly results of results (universal registration document, press release, presentations to analysts), please make your request to the following address [email protected].

* By subscribing to the RSS/Newsletter flow, you consent to Société Générale, as processing manager, collection of personal data concerning you. The data collected is subject to automated processing and is necessary to allow us to send you information, news and communications relating to the Société Générale Group.

Your data is intended for the Communication Department as well as, where applicable, for services capable of responding to your request, within the limit necessary for the fulfillment of the above -mentioned purposes. Personal data is kept for 5 years maximum from the first contact. You have the possibility of withdrawing your contentment at any time.
For the completion of said purposes, the Société Générale group may have to transfer the information collected to its entities, providers as well as to its partners established outside the European Economic Area. These data transfers occur under conditions and under guarantees capable of ensuring the protection of your personal data.

You have a right of access to your personal data, rectification and erasure, processing of processing, opposition as well as a right to portability under the conditions provided for by the regulations applicable to the The following address: [email protected]. You can also get closer to the data protection delegate at the following address: [email protected]. You have the right to submit a complaint to the National Commission for Data Protection (CNIL), a control authority in charge of compliance with personal data obligations.

To contact the head office standard in La Défense +33 1 42 14 20 00
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What do you need ?

By telephone

– Free service + a call price, available Monday to Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 7 p.m. (except holidays)
– From abroad +33 (1) 76 77,3933.

To find out about our services and prices, You can also use our customer contact form.

Dedicated service to the deaf and hard of hearing

You can access this free service from Monday to Friday (except holidays) from 8:30 a.m. to 7 p.m. and Saturday from 9 a.m. to 12 p.m. You will be directed to the Elioz platform.

Operators specialized in French sign language, spoken language completed and transcription simultaneous will assist you, by cat or by webcam (1) .

You can also interact with your agency advisor via secure messaging.

Technical assistance

In the event of a technical problem or difficulty accessing your accounts, contact technical assistance

By phone at (+33) 1 42 14 58 58 (Monday to Saturday, 8 a.m. to 7 p.m.)

Or directly online:

Social networks

Follow us on social networks (2) To stay informed, receive our advice and tell us about your questions, remarks and suggestions so that together we make our services progress.

Our team is at your disposal to discuss our daily offers, services and banking questions.

We answer your questions in less than an hour, from Monday to Friday, from 9 a.m. to 7 p.m., excluding holidays, in public or in private, for more confidentiality.

On Twitter
You are on Twitter ? U.S. too.
Find us on SG and you @SG_ETYOU.

On Facebook and Messenger
You prefer Facebook ?
Go to our page SG
or contact us in private on Messenger.

On Instagram
You are often on Instagram ?
We welcome you to @SG_ETYOU.

Claim

A difficulty, dissatisfaction, disagreement ? Société Générale undertakes to study your request and answer you.

Important :
– If your request relates to the dispute of a transfer or a SEPA direct debit,
please use The Contestation Form Transfer Or The SEPA Drawer Contestation Form .

– If your request relates to the dispute of a fraudulent operation with your card,
Please complete The online card complaint kit.

First level of complaint: the agency, your first interlocutor

Close first of all your advisor or the manager of your agency. You can tell them about your difficulties: directly to the agency, by phone, by letter or by fax.

If you encounter financial difficulties following a life accident resulting in a significant decrease in your resources, a personalized solution can be offered to you.

Second level of complaint: customer relations service

If your agency is slow to answer you or if you disagree with the response or solution provided by your agency, you can contact your region’s customer relations service to make your request reviewed. You can enter the service by mail or by phone, using the contact details indicated below.

The customer relations service, like the agency, undertakes to acknowledge receipt of your request within 10 working days and to provide you with an answer within 2 months, except in exceptional cases.

You can enter the service by mail, phone or internet using the contact details indicated below:

Thank you for reaching the complaint form to your mail, or indicating in your mail the elements requested in this form.

Last resort : The mediator with the French Banking Federation (FBF)

The consumption mediator exercises his function independently, within the framework of the “general conditions of the consumer mediation service” which in particular specify his field of competence and the conditions of his intervention.
You can enter the consumption mediator free of charge by transmitting your request:
By internet, on the mediator’s website: Lemediator.fbf.Fr

By mail :
The mediator CS 151 – 75 422 Paris Cedex 09

The mediator with the French banking federation will respond directly to you, within 90 days from the date on which he will have received all the documents on which the request is founded. In the event of a complex dispute, this period may be extended. The mediator will formulate a motivated position which he subjects to the approval of the two parties

The European platform.

For any dispute relating to a sales contract or online service, you also have the possibility of submitting a complaint on the online dispute settlement platform (RLL) on the https: // webgate site.EC.europa.EU/ODR

Legal Notice

(1) To benefit from this service, you must have taken out a BAD contract and your safety phone must be active.
(2) No confidential bank information is exchanged directly on these media. Your messages are saved for the proper functioning of the service, you can exercise a right of deletion by contacting us in private and deleting your messages on these media. Twitter is a registered trademark of Twitter Inc. Facebook, Messenger and Instagram are registered trademarks of Facebook Inc.

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