How to contact Customer Service

If you are SFR customer, you must compose the 1023 To reach SFR customer service. This number is intended for any questions relating to the management of your contract. If you wish to change your offer, have information on your current subscription or request the termination of your contract is 1023 that you must contact

How to contact SFR: phone, email or address ?

You wish to take out an offer, make a complaint or terminate your subscription ? Whether you are a customer or not of SFR, you have different means to contact SFR or the operator’s after -sales service: email, telephone, automatic server, cat, etc.

It is not always easy to contact SFR customer service, but with a little perseverance and by varying the communication channels, you should soon obtain satisfaction.

If you prefer the phone, There are certain time slots to avoid, But by choosing the right number you will easily manage to be put in touch with an advisor.

Find below all our advice for Contact SFR.

How to contact SFR by phone ?

What is the SFR number for operator customers ?

If you are SFR customer, you must compose the 1023 To reach SFR customer service. This number is intended for any questions relating to the management of your contract. If you wish to change your offer, have information on your current subscription or request the termination of your contract is 1023 that you must contact

What are the schedules of 1023 ?

This line is open Monday to Saturday, 8 a.m. to 9 p.m at the cost of a local call. Note that for SFR customers, the waiting time is not deducted.

Good to know to be quickly related to an advisor, avoid making your call At the end of the morning and at the end of the afternoon. If you are allergic to the small music of telephone standards, wait instead in the evening after 7 p.m.

What is the SFR sales service number ?

If you are not SFR customer and you want to have information on the operator’s offers, you must contact the SFR Commercial Customer Service At 1099.

This service notably provides information on Internet and Mobile packages marketed by SFR and Subscribe one phone offer.

Reachable 7 days a week from 9 a.m. to 10 p.m, This number is free.

Call the Vocal SFR server at 963

Another solution to obtain information by phone, to make a complaint or to request assistance is to contact the SFR automatic server by composing the 963 From your mobile or the 06 10 00 19 63 From a fixed position.

Reserved for SFR customers and accessible 7 days a week and 24 hours a day, These numbers make it possible to solve many problems at all hours of the day and the night without having to wait for an advisor to answer you.

How to contact SFR by email ?

SFR does not have an email address Whether you are a customer or not. On the other hand, it is possible to Contact SFR online Only if you are the operator’s customer.

If this is your case, Connect to your personal space to send an electronic message to your advisor.

If you are not SFR customer, you cannot directly send an email to customer service. To get information, you can Consult the operator’s website Or turn to your community forum.

If you are a follower of social networks, You can also try to contact SFR via the Facebook page or the supplier Twitter account.

Discover all SFR offers !

How to contact Customer Service ?

Your customer relations advisers can be reached at 1025 (free service + call price) from a fixed or mobile position or at +33 (0) 1 73 60 1025 from the foreign (free service + a local call price).

Trick : Remember to compose the prefix “0” before 1025, if the procedure of your company requires it to reach the exterior.

Immediate recognition

After composing 1025, you will be asked to enter your contract number in order to identify you instantly

Direct access to your customer advisers

By answering our questions, you will be immediately directed to the service in charge of your customer account.

The rise in your information in real time thanks to the entry of your contract reference, your advisor will have directly access to your customer file with your history at SFR Business.

How to identify ?

Bring the contract reference corresponding to your offer, which is available:

– From your customer area By clicking on “your SFR contracts and contacts”

– On your bill