Website Terms

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We are here to help you: contact us

The fastest way to find answers to your questions is to go through our help center. This is where you will find the articles of our FAQ. For any other question, contact us via instant messaging of the application: we will be happy to help you !

Instant messaging support in the application

If you need to speak with an agent, the best way to contact us is to go through the instant messaging of our application. Press your profile (the circle in the upper left corner) → Help → new discussion.

I no longer have access to my account/my card

If you no longer have access to your account and need emergency protection, follow these steps: 1. When you connect, press “I no longer have access to my number”. 2. Press “Forgotten code ? And we will help you regain access to your account via instant messaging. If you still cannot access your account and instant messaging, please contact us at the support [email protected]. If you need to block your card, you can call an automatic telephone standard at +37052143608 (costs may apply). This number cannot put you in contact with an agent or allow you to make a call.

I no longer have access to my number or Revolut application

Forgotten code

From the connection screen of the Revolut mobile application: Enter your phone number → Select “Forgotten code” → Enter your email address → Follow the remaining instructions to load a selfie or an identity document and recover your information automatically connection. If it is not possible, you will access instant messaging anonymously.

Forgotten phone number

From the connection screen of the Revolut mobile application: select “Forgotten phone number” → Select “I don’t remember my old number” → Enter your email address → Enter your code → Follow the remaining instructions for load a selfie or an identity document and recover your connection information automatically. If it is not possible, you will access instant messaging anonymously.

Forgotten code and phone number

From the connection screen of the Revolut mobile application: Enter a phone number → Select “Forgotten code” → Take a selfie → Load an identity document. If the selfie and the identity document are recognized, you will be asked to modify your information in the application. Otherwise, you will access instant messaging anonymously.

Frequently Asked Questions

How to send money to my revolut account from another bank account ?

You can use your Revolut account to receive transfers from other bank accounts. You can find your “local” and “swift” account information (cross -border) for each of the currencies that we take care of in the “Information of the account” section of your Revolut application.

What should I do if a transfer does not arrive on my revolut account ?

The balance of your Revolut account will be updated as soon as a transfer will arrive on your account, as is the case for other conventional accounts. If the transfer has not reached the expected deadlines, Revolut is not able to accelerate it, but it should soon be achieved. The time your transfer takes to arrive in your account depends largely from where it leaves.

Am I eligible for Revolut credit products ?

Personal loan products and Revolut credit card are being developed. Unfortunately, we cannot yet offer them to all our customers, but do not worry: we are working hard to market them to more people.

How to find my card PIN code ?

To see your PIN code: Go to the “Cards” tab of the application> Find the card in question, then press “Pin code and safety”> Select “Display PIN code”.

Why didn’t I receive my award for the sponsorship campaign ?

So that you can get your reward, the person you invited must have completed all the required steps before the end of the campaign. Your reward will be yours as soon as this person: has registered, has verified their identity, has added money, has ordered a physical revolut card and has made three authentic purchases with its virtual or physical card. You can see its progress by clicking on Profile> Invite friends> Then by selecting the person you invited in the “Invitations” section.

How to modify my country of residence ?

The countries to which you can change your address depend on the Revolut entity where your account is saved. You can only change the country from your address if it belongs to the same revolut entity as the one to which you are attached to this present.

How to add money to my revolut account ?

At Revolut, you can choose from several methods to add money to your account: by bank transfer, by card, via Apple and Google Pay, receiving money from other revolut users, via linked accounts, by direct deposit and thanks to the early salary.

How to send money to a bank account ?

To make a transfer to a bank account in one of the more than 30 fiduciary currencies that we take care of, go to the “Accounts” screen, then click on “Virement” (the button with the two arrows that is at the bottom of the screen) → ” + new” → “Add a banking recipient”. You will be asked to provide information on the bank transfer information of an individual or a company if necessary.

I noticed a suspicious activity on my account

You want to share your opinion ?

We are all ears ! If you have any comments you want to share with us, please send us an email at the address [email protected]. Your opinion is very important for us and we read each answer.

I have a question in relation to the media/a partnership.

Please visit our page dedicated to news and media.

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€ 7.99/month

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Website Terms

These conditions set out the rules of use of our website www.revolut.com (our site).

2. Who are we and how to contact us?

Our site is operated by Revolut Ltd (we). We are registered in England and in Wales under the number of company 08804411 and our head office is at 7 Westferry Circus, Canary Wharf, London, England, E14 4HD.

We are regulated by the Financial Conduct Authority as an institution of electronic currency under the Electronic Money Regulations 2011 for the emission of electronic currency. We are part of the electronic currency establishments registered with the FCA (Société registration number 900562), the list of which can be viewed on the FCA website.

To reach us, please contact customer services via the cat on our site.

Use of the website

3. By using our site, you accept these conditions

By using our site, you confirm that you accept these conditions of use and that you agree to comply.

If you do not accept these conditions, you should not use our site.

We recommend that you print a copy of these conditions to be able to consult them later.

4. Other conditions may apply to you

These conditions of use refer to the following additional conditions, which also apply to your use of our site:

• Our privacy policy, which defines the conditions according to which we process all the personal data that we collect on you or that you provide. By using our site, you accept this processing and you guarantee the accuracy of the data you provide.
• Our policy relating to cookies, which defines information concerning cookies on our site.

5. We reserve the right to modify these conditions

We sometimes modify these conditions. Whenever you want to use our site, please consult these conditions to make sure you understand the conditions that apply at the time in question.

6. We reserve the right to modify our site

We can update and modify our site from time to time to reflect changes in our products, user needs or commercial priorities. We will try to warn you in advance of any major modification.

We may suspend or remove our site.

Our site is available at no cost.

We do not guarantee that our site, or its content, will always be available or uninterrupted. We may suspend or remove or limit the availability of all or part of our site for commercial and operational reasons. We will try to warn you in advance of any suspension or any withdrawal.

You are also responsible for ensuring that all those who access our site via your internet connection have read the conditions of use and other general conditions, and that they will comply with it.

Your responsibilities

7. You must keep your account information in safety

If you choose, or you are provided, a user identification code, a password or any information as part of our security procedures, you must process this information as confidential. It is forbidden to reveal this information to third parties.

We have the right to deactivate any user identification code or password, chosen or allocated, at any time, if we have enough reasons to think that you have failed to comply with the provisions of these conditions of use.

If you know or suspect that another individual knows your user or password identification code, you must inform us as soon as possible via customer chat on our site.

8. Use of our site resources

We are owners or holders of all intellectual property rights on our site, and the resources published there. These publications are protected by copyright and the treaties in force in the world. All these rights are reserved.

You can print a copy or download extracts from the pages of our site for personal use, and you can draw the attention of other individuals from your organization to the content published on our site.

It is prohibited to modify the paper or digital copies of the resources you have printed or downloaded, and to use illustrations, photographs, video or audio recordings or any visual element separately from the text that accompanies them.

Our status (and that of any identified contributor) of the authors of the content on our site must always be recognized.

It is prohibited to use the content of our site for commercial purposes without having obtained an authorization from us or that of our condolors.

If you print, copy or download part of our site by violating these conditions of use, your right to use our site will end immediately and you will have, according to our decision, return or destroy any copy of resources.

9. Do not only base yourself on information on this site

The content of our site is provided for information only. It cannot constitute a source of recommendations on which you can rely. You must be advised by a specialist or professional before taking, or deciding not to take, a measure on the basis of the content of our site.

Although we try to update information on our site, we do not make any declaration or guarantee, explicit or implicit, whether the content of our site is exact, complete or up to date.

10. We are not responsible for linked websites

In cases where our site contains links to other sites and resources, provided by third parties, said links are provided for information only. These links should not be interpreted as an approval on our part concerning websites or the information to which they refer.

We have no control over the content of these sites or resources.

11. We do not approve of the content created by users

This website may include information and resources downloaded by other site users, including display tables and discussion rooms. This information and these resources have not been verified or approved by us. The opinions expressed by other users of our site do not represent our opinions or our values.

If you wish to bring a complaint regarding information or resources downloaded by other users, please contact us via customer chat.

Our responsibilities

12. Our responsibility vis-à-vis losses or damage suffered by you

Whether you are individual or professional:

We are not excluding or limited in any way our responsibility towards you if it is illegal to do so. This includes our responsibility concerning any death or personal injury arising from our negligence or that of our employees, agents or subcontractors and in the event of fraud or fraudulent declaration.

Different limits and exclusions of responsibility apply to responsibility following the sale of electronic currency and other services that we provide you. These limits and exclusions will be defined under our conditions for individuals and for professionals (if applicable).

If you are a professional user:

• We exclude any conditions, guarantees, declarations or other implicit conditions that may apply to our site or its content;
• We are not responsible for any loss or damage, contractual, tort (even in the event of negligence), for any violation of a legal or other, even predictable duty, concerning or arising from the following:

1. use of, or inability to use our site; Or
2. use of confidence granted to any content on our site.

• In particular, we are not responsible for:

1. any loss of profits, sales, contracts or income;
2. any interruption of activity;
3. Any loss of planned savings;
4. Any loss of commercial opportunities, customers or breach of reputation; Or
5. any loss or any indirect or subsequent damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for commercial or professional purposes, and we are not responsible for any loss of profit, loss of contract, interruption of activity or loss of commercial opportunities; And

• If defective digital content that we have provided damage a device or digital content belonging to you, and this is due to a lack of attention and insufficient competence on our part, we will repair damage or payments compensation. However, we will not be responsible for any damage that you could have avoided by applying a recommended update and offered for free, or for any damage caused by you by having not correctly followed the installation instructions or not having minimum system configurations required that we have advised you.

13. Download content on our site

Whenever you use a feature that allows you to download content from our site or get in touch with other users on our site, you must comply with the content standards defined in these conditions.

You guarantee that this type of contribution meets these standards. You are responsible for us and will compensate us in the event of non-compliance with this guarantee. This means that you are responsible for any loss or damage that we would suffer in the event of non-compliance with the said guarantee on your part.

Any content that you download from our site will be considered non -confidential and non -exclusive. You keep all your property rights inherent in your content, but you must grant us and other users of our site the limited right to use, store, copy this content, distribute it and make it available third -party.

We also have the right to reveal your identity to third parties who claim that the content you have published or downloaded from our site constitutes a violation of their intellectual property rights or their confidentiality.

We have the right to delete any publication on our site if, in our opinion, it does not meet the content standards defined in these conditions.

You are the sole security and backup of your content.

We are not responsible in the event of viruses and we prohibit any introduction.

We do not guarantee that our site will be secure and that it will not contain any bugs or viruses.

You are responsible for the configuration of your IT technology, IT programs and access platforms to our site. You must use your own antivirus software.

It is forbidden to use our site for abusive purposes by voluntarily introducing viruses, Trojan horses, worms, logical bombs or any other malicious element or which can harm equipment. It is forbidden to try to access our site without authorization, the server on which our site is stored or any server, computer or any database connected to our site. It is forbidden to attack our site via a denial of service attack or a distributed denial attack. By breaking this provision, you commit a criminal act relating to the Computer Misuse Act 1990 law. We will report any violation to the authorities concerned and we will cooperate with them by revealing your identity. In the case of such an offense, your right to use our site will stop immediately.

14. Rules relating to the publication of links on our site

You can publish links to our home page, provided you do so in a fair and legal manner and that these links do not bind our reputation and do not benefit from it either.

It is forbidden to establish a link that suggests any form of association, approval or support from our part if it is not the case.

It is forbidden to establish a link to our site on sites that do not belong to you.

Our site should not be supervised by any other site, and you cannot create a link to any part of our site, other than our home page.

We reserve the right to withdraw the authorization to publish links without requesting it beforehand.

The website on which you publish links must comply with the content standards defined in these conditions in all respects.

If you wish to publish links or use content on our site other than what has been defined above, please contact us via customer chat on the website.

Various legal provisions

15. What national laws apply to disputes?

If you are an individual, please note that these conditions of use, their object and their training are subject to English law. We accept, you and we, to be subject to the exclusive jurisdiction, unless you are resident of Northern Ireland or Scotland, in which case you can also initiate a procedure in Northern Ireland or Scotland.

If you are a professional, please note that these conditions of use, their object and their training (and any non -contractual conflict or protest), are subject to English law. We accept, you and we, to be subject to the exclusive court of the courts of England and the Wales.

16. Our brands are deposited.

Revolut is a British brand registered with Revolut Ltd. You are not allowed to use it without agreement, unless it is a party of resources you use, under an authorization granted under the use of the resources of our site.

© 2023 Revolut Bank UAB If you want to know more about the Revolut entity you receive the services, please click here. If you have any other questions, please contact us via instant messaging of the Revolut application. Revolut Bank UAB is a bank established in the Republic of Lithuania, whose address of the head office is: Konstitucijos Ave. 21B, Vilnius, 08130, Republic of Lithuania, registration number 304580906, code Fi 70700. Revolut Bank UAB is approved by the European Central Bank regulated by the Lithuania Bank. Revolut Bank UAB provides credit, payment, current account and deposit account on request. The insurance distribution service is provided by Revolut Insurance Europe UAB, which is authorized by the Lithuania Bank as an insurance brokerage company. Headquarters: Konstitucijos Ave. 21b, Vilnius, 08130, Republic of Lithuania, registration number 305910164. Revolut LTD (n ° 08804411) is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Business reference: 900562). Headquarters: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD. Insurance products for Revolut LTD customers are provided by Revolut Travel LTD which is authorized by the Financial Conduct Authority to undertake insurance intermediation services (FCA number: 780586) and by Revolut LTD, a designated representative Revolut Travel LTD in relation to insurance distribution activities. Investment services in the European Economic Area (“EEE”) are provided by Revolut Securities Europe UAB (Recording number: 305799582, located in Konstitucijos Ave. 21b, Vilnius, Lithuania, LT-08130), which is authorized by the Lithuania bank as a brokerage company.