NRJ Mobile: cheap and attractive mobile packages

To get in touch with NRJ Mobile customer service Through a fixed phone, You must type the following NRJ number on your handset: 09 69 36 02 00. This call will not be surcharged.

How to contact NRJ Mobile and its customer service ?

You wish to contact NRJ Mobile ? You want information before opting for this operator ? You have a problem with your mobile NRJ package ? You want to know all the means of contact NRJ Mobile ? Discover our complete guide to find out all the means available to you to get in touch with NRJ Mobile.

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• The essential
• It is possible to Contact NRJ Mobile Online, by mail, on social networks or by phone.
• The commercial service number is 09 69 39 03 11 and that of customer service on 09 69 36 02 00.
• NRJ offers a wide range of packages and a customer service Present on all supports.

Contact NRJ Mobile without being a customer

NRJ Mobile being an MVNO (Virtual Mobile Network Operator), it does not have a NRJ Mobile store in physics. Thus, if you are not yet a customer at NRJ Mobile and you want to get in touch with this operator, only one solution is available to you: the phone.

You can Contact NRJ Mobile By phone by composing the following NRJ number: 09 69 39 03 11 (Commercial service). Advisers are at your disposal from Monday to Saturday from 8 a.m. to 8 p.m., excluding holidays.

You are already a NRJ Mobile customer

You are already a NRJ mobile customer, and you want to lighten a point on your invoice ? You want to change your plan ? You want Contact the NRJ Mobile termination service ? You can be put in touch with the NRJ Mobile customer service by 2 different bias.

You are a NRJ Mobile customer ? Share your opinion :

Contact NRJ Mobile by phone

To contact the operator via your phone NRJ mobile portable, you must compose the following NRJ number: 675 200. Note that this call will be billed at the price of a normal call.

To get in touch with NRJ Mobile customer service Through a fixed phone, You must type the following NRJ number on your handset: 09 69 36 02 00. This call will not be surcharged.

Whether via your mobile NRJ mobile phone or through a fixed line, NRJ mobile advisers will be able to answer your questions from Monday to Saturday, from 8 a.m. to 8 p.m. Note that customer service is not available on public holidays.

Contact NRJ Mobile by mail

If you are a customer at NRJ Mobile and you prefer to make your request via a handwritten letter rather than through the phone, you must send your mail to the following address:

NRJ Mobile – Customer Service – 53098 Laval Cedex 09.

Mobile NRJ customer service on social networks

It is possible to contact NRJ Mobile customer service on social networks. Whether on Facebook Or Twitter, Advisers will be able to quickly answer your questions about your mobile package or your invoice. To do this, just go to the Message section, and voila. In this way, you can also ask to be recalled by an advisor.

NRJ mobile customer service on social networks can be reached anytime, but The advisers will only answer you between 8 a.m. and 8 p.m.

Dissatisfied ? Contact NRJ Mobile and its consumer service

You have contacted NRJ Mobile, and the answer you had, whether oral or written, do not satisfy you ? You can appeal, exclusively in writing, by contacting the NRJ Mobile consumer service at the following address: NRJ Mobile – TSA consumer service 42002 – 75087 Paris Cedex 02.

As a last resort: the mediator of electronic communications

If you have exhausted all the internal NRJ mobile remedies and you are still not satisfied with the answers you have obtained, you have a solution: in accordance with the mediation charter, You can enter the Electronic communications mediator, who will try to find a solution to your problem. To contact him, just go to his site.

The NRJ Mobile customer area

Your NRJ Mobile customer area allows you to access multiple sections:

• Since the my account section, You can change your user contact details, bank details, or even modify your confidential code.
• Since the Packages and options section, You can change your mobile plan, subscribe to new options or terminate them, and recharge your package if necessary.
• There mobile section Allows you to change your mobile, configure it, apply to after -sales service, and access the reimbursement offers.
• There Accessories section allows you to order accessories for your mobile, and access reimbursement offers.
• Since the Invoice section, You can have access to your monthly invoices, your mobile shopping invoices, and your accessory shopping invoices.
• There consumption section Allows you to follow your consumption, and to access the details and the results of your consumption.
• THE emergency service Allows you to suspend your line (especially in the event of loss or flight), unlock your SIM card, request a new SIM card or activate a new SIM card.

Mobile assistance to contact

You can also find some answers to your questions in the Assistance section of your NRJ Mobile customer area.
You will find there guides For customers who wish to unlock their mobile, activate their SIM card, modify the date of their withdrawal, change the offer, recharge their blocked package, terminate their line, subscribe or terminate an option, appear in the universal directory, consult the List of foreign countries that you can contact according to your package, find tutorials to use visual voicemail, know what they have to do in case their mobile no longer works, etc. You can also find guides for urgent requests in order to know what to do, for example, in the event of loss or theft of your mobile.

The mobile NRJ mobile application

NRJ Mobile offers its own mobile app, available on Android and on iphone.

Thanks to it, you can consult and modify the information entered on your account, change the offer, take or terminate an option, consult your invoices, and buy a new mobile phone as well as accessories. You can also go to mobile NRJ mobile assistance.

Reminder of NRJ Mobile plans

To find out everything in detail on NRJ Mobile plans, consult our NRJ Mobile packages file.

Mobile NRJ packages without obligation

THE Mobile NRJ packages Without commitment Woot are the main packages offered by NRJ Mobile. All these packages use the Bouygues Telecom mobile network.

All offer the Unlimited calls and SMS/MMS in mainland France, in the European Union and the French overseas departments (within the limits of a reasonable use of their package abroad) and the Internet data according to the chosen formula. You can therefore benefit from:

The SIM card is free (or billed 1 € If you opt for a mobile -free package)

The 4G NRJ mobile box package

Thanks to 4G Box Box NRJ Mobile (formerly called 4G Pocket), you can connect to the internet in 4G in your home even if you are not eligible for ADSL or fiber. For this, NRJ Mobile provides you with a 4G box with 250GB internet data available (reduced flow beyond) at the price of € 26.99/month, commitment 12 months.

This 4G box can connect up to thirty devices at the same time. For € 5/additional month, you can subscribe to the Android TV option with your 4G box.

You must be in a place covered by the 4G Bouygues Telecom network to be able to use the NRJ Mobile 4G box.

You wish change operator ? To find an advantageous offer, call the 01 86 65 29 73. An advisor will then direct you to the partner offer most suited to your needs. Announcement – NRJ mobile selectra service

NRJ Mobile: cheap and attractive mobile packages

NRJ Mobile is a Full MVNO (Virtual mobile network operator, English Mobile Virtual Network Operator) which offers 4G mobile offers using the Bouygues Telecom network. NRJ Mobile focuses its strategy on reduced prices, targeting young clientele. Since 2018, NRJ Mobile even offers a box offer giving access to the Internet from home.

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• The essential
• NRJ Mobile is a Mvno owned by the Bouygues Telecom group.
• NRJ Mobile markets on its site its 3 mobile packages and its offer Internet box 4G.
• THE NRJ Mobile customer service is available : online, by phone, email or mail.

Mobile NRJ history

Born in 2005, NRJ Mobile was a mark operated by IS Telecom, MVNO coded by the banking group Crédit Mutuel-CIC (majority) and by the audiovisual group NRJ Group (minority). In December 2020, Bouygues Telecom bought the MVNO and became its only owner.

From its launch, NRJ Mobile has invested the market with a completely innovative concept: it marketed a prepaid offer incorporating recharges Without validity limit, Unlike all offers then offered by conventional operators. The user could thus use the credit of his recharge without worrying about deadlines. However, less than a year later, although the prepaid cards were maintained, the “valid for life” credit principle was deleted.

NRJ Mobile now markets mobile subscriptions (in 4G since 2013) including conventional services (calls, SMS, Internet, etc.) and using the antennas of Bouygues Telecom, or exceptionally those of SFR and Orange if old subscribers do not have access to the Bouygues network. These are sold on the NRJ Mobile website.

In 2018, NRJ Mobile created the sensation by launching its Mobile NRJ 4G box.

The positioning and the NRJ Mobile network

The strategy of NRJ Mobile is Capitalize on the NRJ brand and to offer low price packages In order to attract a young clientele, which also constitutes most of the audience of its music radio station. For this, the brand adopts visual and language codes intended to seduce young generations, while adapting its content to its target (partnership with entertainment offers, NRJ’s web radio in unlimited listening, advantages “under 16 years “”. )).

After the conclusion of 3 successive agreements (with SFR in 2011, Orange in 2013 and Bouygues Telecom in 2015), EI Telecom was a Full MVNO Of the three main network operators. This allowed him not only to produce his own SIM cards and develop his own customer base, but also to be able to switch from one network to another. Following the acquisition of the MVNO by Bouygues, Only the Bouygues Telecom network is now used by NRJ Mobile. Former subscribers who are not covered by Bouygues can exceptionally continue to use the Orange or SFR networks, or terminate their NRJ subscription to go to another operator.

Mobile NRJ mobile offers

After proposing three ranges of packages: Packages with Ultimate Speed ​​Commitment, THE Woot without commitment packages and the Be Live blocked packages, Mobile NRJ only markets Woot without a website on its website. Here is the description of the plans still available:

NRJ Mobile NRJ packages without commitment WOOT

THE Woot packages include neither mobile nor a period of commitment. There are three of them and include unlimited calls/SMS/MMS, as well as calls and the Internet from the European Union and the DOM (to a certain extent only for data).

The SIM card is free (and billed 10 €, If you opt for a mobile -free package).

The Mobile NRJ 4G box

In September 2018, NRJ Mobile launched on the march of the fixed internet by marketing its very first Mobile NRJ box. This 4G box, as its name suggests, works thanks to a SIM card and 4G mobile network. More precisely, the mobile NRJ box works On the 4G network de Bouygues Telecom, as for mobile plans. It offers 250GB internet data available (reduced flow beyond) at the price of € 29.99/month.

What does this mean concretely ? If you do not have access to any quality fixed network in your geographic area (neither cable nor optical fiber) but your habitat is in a mobile coverage area Bouygues Telecom, you can thanks to the Mobile NRJ 4G box get to very high speed internet ! Indeed, the red model automatically connects to the mobile network available at home.

The characteristics of the mobile NRJ box

Here are the main characteristics of the mobile NRJ 4G box:

• Internet access with very high speed 4G up to 100mbit/s
• Unlimited Internet 12 months of engagement
• Price: € 29.99/month (+€ 5/month for the Android TV box and access to TV and VOD services)

In conclusion : a box adapted to the inhabitants of the white areas and to all those who have a flow too low to be able to connect properly.

Video presentation of the NRJ Mobile packages

Contact NRJ Mobile

1. Call from his mobile phone on 675 200
2. compose it 09 69 36 02 00 From a landline
3. send an email at the address “NRJ Mobile – Customer Service – 53098 Laval Cedex 09“”

It is also possible to Contact NRJ Mobile via social networks, and more particularly via the operator’s Facebook and Twitter accounts. You can thus request a reminder by an advisor.

In addition, the operator has His own application. She allows to manage your account exactly like a customer area, that is to say: change, Subscribe or terminate an option, Consult your invoices, or Buy a new smartphone.

Headquarters of EI Telecom

Euro-information Telecom
12 Rue Gaillon
75107 Paris Cedex 02

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