SOSH Customer Space: how my SOSH account works

The section Your mobile allows you to apply for a SIM or ESIM card, to obtain the RIO code of your mobile in order to ensure the portability of your number, or to unlock your mobile. This is also where you can activate your SIM card and change the phone number if necessary.

How to connect to your SOSH customer area and manage your account ?

From the moment you subscribe to an offer at SOSH, you automatically have access to a customer area. SOSH being a service entirely focused on digital, the customer area has an important and central place that allows you to do everything or almost.

So how to connect to your personal space and manage your account ? What features are accessible via the customer area ? So many questions we will look at here.

Access your SOSH customer account

There are two ways to access your SOSH customer account. The first is simply to go to the Sosh site.en then identify yourself using your mobile number and password. In the case of a first identification, it is necessary to click on “You identify yourself for the first time ? And to follow the instructions displayed on the screen to create a password.

The procedure is carried out in two steps: a provisional confidential code will first be sent to you on the means of contact you have chosen, by email or SMS. After entering this initialization code, you will then be able to create a password in order to connect to the Sosh customer area.

In case of loss of password, it is possible to reset it using the same method as when creating your password for the first time. By following the instructions after clicking on “forgotten password”, you will receive a reset code allowing you to define a new password. If you have not defined a means of contact, the code will be sent to you by post within 10 days of the request.

SOSH customer space features

The SOSH customer area allows you to manage, follow and control your offers, equipment and other orders in a very complete and efficient manner. Here is what you can expect from your personal space at Sosh:

• Consumption monitoring With summary of data consumption, outpatient, calls and SMS/MMS. We also find the details of our communications, to download in PDF format.

• Managing your contracts and options: Here it is possible to know the mobile package in detail, activate and deactivate certain features that can cause off-form (this is the case for example multimedia and SMS+purchases), manage your package abroad, but also change package, consult and subscribe to options or terminate your offer.

• Manage and help out: This is to manage and help your equipment (smartphone, SIM, Multi-Sim and ESIM card).

We find there the technical sheet of the mobile used with our SOSH package, an emergency and troubleshooting section for network problems, replacement or repair of a mobile, a blocked SIM card, or to suspend your line after loss or flight of your phone.

The section Your mobile allows you to apply for a SIM or ESIM card, to obtain the RIO code of your mobile in order to ensure the portability of your number, or to unlock your mobile. This is also where you can activate your SIM card and change the phone number if necessary.

• Invoices: This section brings together everything related to invoicing and payment of your package. There are for example all the monthly invoices downloadable in PDF format and the history of payments and samples. It is from this section that you can consult and modify the settings of your invoices, the assessment of all of your communications, your payment methods and even change your monthly direct debit date.

• Manage your account : The account menu includes information concerning your personal account on the Sosh customer area. It is here that it is possible to change password, to modify your personal information, but also to follow the progress of your procedures (orders, appointment with a technician, etc.)). Finally, there is also a section to manage account security with valuable advice to strengthen it.

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SOSH Customer Space: how my SOSH account works ?

For an operator who does not have physical shops, the Sosh customer area is a key tool for subscribers. With the SOSH account, many features are accessible such as the consultation and payment of invoices, adding or withdrawing options or even consumption monitoring. Find in our file, all the characteristics in detail of the operation of the Sosh customer area.

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• The essential
• L’Sosh customer area Allows you to fully manage all questions relating to your mobile package or your internet box.
• You can follow up on your consumption, add options and even terminate your offers from your Sosh account.
• Sosh assistance can be reached from your customer area on the Internet or from the MySosh application.

How to create your customer area at Sosh ?

During the first connection to theSosh customer area, To create your account, you need to bring your SOSH customer number which appears on your subscription bill. To complete the creation of your Sosh account, You will be asked to create a password:

• For the SOSH box customers, It will be necessary to use the provisional password which is sent after the subscription.
• For the Sosh mobile customers, A password will be necessary to automatically create during the first connection.

Once connected, all the features of the customer area that we will detail below will be accessible.

SOSH Customer area: how to access it ?

To access its Sosh customer area, Just connect to the adequadate section on the Sosh site.Fr . To reach this section from the main operator page, just go on “Identify yourself” and enter your Sosh account number.

THE Sosh account is accessible on the online SOSH site but also through the “My Sosh” mobile application. Whether on the Sosh site or with the mobile application, you must enter your username and password to access theSosh customer area. For Sosh Internet customers, the identifier will be the Email Orange address.en while for Sosh mobile plans it will be their laptop number.

What to do in case of loss of your password Sosh customer area ? In the identification page of theSosh customer area, Just click on “Forgot password”. It will then be necessary to enter your customer identifier (email address or SOSH mobile number) and a reset code will then be sent, to choose from, by SMS or by email. This 6 -digit code allows you to reset its password.

SOSH Customer area: what can I do from my SOSH account ?

How to make my consumption follow -up on my SOSH account ?

One of the most important and useful features of theSosh customer area mobile is the monitoring of consumption. This Sosh consumption monitoring is mainly useful for mobile plans and in particular control of the data envelope to avoid offset.

To always be able to keep an eye on its consumption, it is recommended to install the “My Sosh” application to be able to consult it directly from a smartphone or tablet. An SMS is also sent when mobile internet consumption exceeds 80% of the total allocated. This functionality thus makes it possible to avoid the off -package.

An SMS is also sent when The Sosh line mobile data envelope is exhausted. It is then possible to recharge with options and internet pass to be able to continue using the Internet with your smartphone.

You want to subscribe or change Sosh package ?

Sosh my account: how to access my invoices ?

The invoice part of theSosh customer area Allows you to access many relative features payment of your invoices and their consultation. Since your Sosh account, By clicking on “Last invoice”, you will have access to:

• The history of all your detailed invoices for the last 12 months.
• Consultation of billing coordinates and the possibility of modifying them.
• The function to change the recorded payment method.
• The possibility of deciding the details of the consumption past with the invoices.
• Consultation or modification, when putting online invoices, notification contact details.
• The report of communications which brings together the details of communications and occasional purchases and services with SOSH and/or Orange.

Payment of invoices can be made by bank card or direct debit. To go from payment by bank card to direct debit, it will be necessary to contact the SOSH customer service by the cat. Once the mandate has been received, it is enough to return it dated and signed to go to the direct debit.

Box, smartphone and TV decoder: how to manage your equipment in the Sosh customer area ?

L’Sosh customer area is also the place where you can manage all your SOSH equipment, whether it’s a smartphone, TV decoder or an internet box.

All that concerns the smartphone is thus gathered here and in particular all the important manipulations are grouped in this section:

• THE Impection of a Sosh or Orange smartphone can be done in this way, just enter the IMEI code of the mobile concerned. Instructions will then be sent by email explaining the procedure to follow to unlock the laptop.
• The PUK code (code requested in the event of three erroneous entries of the PIN code) can also be obtained in this section. Just click on “Blocked SIM card (PUK Code)” in the SOSH contract on your line. The PUK code will then appear directly.
• Activation of the Sosh line is also carried out in this section by clicking on “Activate your SIM card”. By default the PIN code of your new SIM card is “0000”.
• In this equipment category, it is also possible to change your smartphone. You can choose and buy your new SOSH smartphone from the customer area by clicking on “Changing mobile”.
• Finally, it is also in this part that we must go In case of loss or theft of mobile. It is then possible to block the SIM card and make the declaration to your insurance.

For the Internet customers Sosh box, Livebox settings are also accessible in this section as well as the possibility of consulting and changing your Internet identifiers. In the same way, the technical sheet of your TV decoder is also available in this section as well as the identifiers linked to it.

The IMEI code The IMEI code, essential to unlock a mobile, is a 15 -digit code that you can get by composing *# 06# from your smartphone. Note that for orange customers who subscribe to a SOSH package, the laptop’s unlocking is not necessary.

Eventually, technical assistance of equipment is also offered in the “emergency and troubleshooting” section and allows you to obtain advice and personalized assistance in the event of a breakdown of your equipment for example.

Sosh customer area offers and options

L’Sosh customer area Allows you to manage the different free and paid options linked to the SOSH Mobile or Internet line. In the “offer and options” section of theSosh customer area, It is thus possible to subscribe, modify or terminate the different options. The options of theSOSH Mobile customer area are classified into five categories:

• THE mobile options With for example the possibility of adding 1 hour of call with its SOSH package for € 3/month or voicemail per SMS for € 1/month.
• THE Entertainment options Like the Deezer Premium + subscription at € 9.99/month or Izneo by Fnac option at € 6.99/month.
• THE Internet options With the free internet blocking option or the purchase of additional data from 2 to 50GB for prices ranging from € 5 to 25 €/month.
• L’mobile insurance option from € 2.99 up to € 29.99/month depending on the purchase price of the device.
• THE Other options Like the transfer of credit at € 1/month or the suspension of package for € 5/month.

For internet subscribers, theSosh customer area also allows you to select options such as the Orange safety suite for 5 €/month And for Orange TV subscribers to choose TV bouquets like the family bouquet to € 13.99/month or the cinema bouquet series at € 14.99/month.

It is also in the “offer and options” section of its Sosh account that it is possible to Consult all information on its SOSH mobile and internet subscription package. Many options are available to modify your SOSH subscriptions, subscribe and terminate or even make a proxy or a change of holder.

Sosh promotion fiber internet offer at the moment, theSosh fiber offer is € 19.99/month for 12 months, without commitment, then € 29.99/month, i.e 10 €/month reduction for 1 year !

SOSH Customer Space: What to do when my SOSH account is inaccessible ?

Whether when traveling or traveling abroad, a site problem or simply the lack of Internet connection, How to solve your problem without having access to the Sosh customer area ?

The good news is that Sosh has planned a line specially dedicated for emergency situations to always be able to carry out important steps without going through your Sosh account online. THE Number 3976 is thus accessible for these 4 requests:

1. For the commissioning of equipment: mobile, internet or TV
2. In case of loss or theft of the laptop
3. Troubleshooting in the event of a problem with the Internet connection
4. In the event of a mobile breakdown or for a cover

The waiting time is free from the orange and sosh lines by making up the number 3976 (price of a local call). In the event of a stay abroad, it is the +33 9 69 39 39 00 (crystal number, price depending on the operator) that must be composed to carry out these steps.

To activate your SIM card, you can also call the 0800 100 740 from the fixed and mobiles of 8 a.m. to 10 p.m. every day. To activate, it will be requested to provide the number of the line concerned and the 10 -digit SOSH customer number which is sent to the “Welcome to Sosh” email.

Updated on 03/13/2023

Julien joined Selectra in May 2019 after winning his master’s degree in journalism. He takes care of telecom news and the editorial staff of Guides Bouygues and SFR.