Already customer, manage your mobile and telephone package offer with ease

You can also go from one blocked package to another offer, with or without commitment.

Change mobile package with ease at Orange

Changing the package allows you to Take advantage of an offer adapted to your needs. Upgrade your subscription to have more data, access the 5G network or telephone internationally !

You can also go from one blocked package to another offer, with or without commitment.

How to change mobile package with Orange ?

Connect to your customer area on the Orange website and select the contract corresponding to the offer you want to change. Then go to the “Offer and options” section. You will only have to select the desired package, with or without mobile, to Edit your offer easily in a few clicks !

How to change the orange package without obligation ?

In your customer area, at the “Offer and Options” section, you can change your package in a few clicks.

Then just select a new offer without obligation. Nothing’s easier !

Can we change orange package under commitment ?

Of course ! If you have subscribed to a single package, you can change your package freely and free of charge at any time, even if your commitment is not finished.

If you have subscribed to a mobile package, you can also change your package Before the end of your commitment. However, additional costs are to be expected.

How to change the package from the Orange and I ?

Don’t panic: it’s easy ! Connect to the Orange and I app. In “Offers and Options”, select the line concerned, then press “Change package”.

You can compare the offers and choose the one that suits you best.

Compare the packages

How to change the package by staying at the same operator ?

When you change your package at Orange, regardless of the chosen offer, You keep your phone number whatever happens !

If you already have an orange package, just Select a new Orange offer in your customer area or from the Orange and I application. The operation is the same if you are SOSH customer and want to change for another SOSH package.

Orange client, if you want to go to Sosh, you can change your package For a Sosh offer From your Orange customer area or the Orange and I application. In the same way, if you are a sosh customer, it is possible to change your package For an orange offer From your customer area, section “Manage your offer and options”.

When to change the package at Orange ?

At Orange, you can Change a package freely at any time From your customer area or the Orange and I application. The operation is simple and only takes a few minutes. If you meet a concern, do not hesitate to consult the Orange assistance.

How to get your Rio code to keep your number ?

Your Rio code Allows you to change your plan with a new operator while keeping your number. To obtain it, call 3179 from the line concerned (or 0800 00 3179 from another line).

Your code will be communicated to you orally, but you can choose to receive it by email, SMS or mail. At Orange, your Rio code is also in your customer area, Even after termination (for 40 days).

Changing phone and package number is possible ?

Yes it’s possible ! And Orange simplifies your task. From your customer area or your mobile application, you can Change package at any time By selecting the line concerned in “Offers and Options”.

To change the number Easily and free, Connect to your customer area, select the contract you want to modify, then click on “Manage and troubleshoot” and access the “Change number” section. You will only have to be guided !

How to calculate the termination costs to change the package ?

If you have subscribed to an orange package alone, you can change your offer at any time, Without termination fees. In the event that you have subscribed to a mobile package, costs apply. Their amount is calculated according to your offer and the date of signing the contract. A tool is at your disposal from the customer area to estimate your termination costs.

I want to change my plan and phone, how to do ?

Connect to your customer area or to the Orange and I application. You can easily change the package to subscribe A new offer with mobile To also change phone.

5G: With offer and terminal compatible only in deployed areas (5G network in the process of deployment). Variable flow depending on the frequencies used. Detailed and differentiated cover on network.orange.Fr.

Already customer, manage your mobile and telephone package offer with ease

Orange client, change your phone with our mobile renewal solutions and choose from our large catalog. You can also change your plan or complete your offer by adding options to your subscription.

Want to change your mobile, change your plan or complete your offer ?

Change mobile

Customers of a plan with new mobile, change mobile phone from 12 months at advantageous prices or at the best price at 24 months.
Customer of a package alone, treat yourself to a new mobile and pay for the cash or in several times, from € 2/month.

Change

Customers of a package with new mobile, change your smartphone at an advantageous price 12 months after your last purchase or mobile renewal (excluding customers of mini or zen offers) or choose to wait 24 months to benefit from the best price.

Complete my offer

Complete your package according to your needs by adding options dedicated to mobiles and tablets: TV, Deezer, Epresse, Unlimited calls/SMS, International, Internet Mobile, Entertainment Pass.

Take advantage of the prices reserved for you

How to protect your smartphone

Ensure your mobile

You have a mobile phone and you want to protect it ? Orange offers your mobile insurance. It covers breakage, oxidation and theft. And to keep it in good condition, you can choose from a wide range of shells, covers, cases in our accessories store.

Ensure your mobile

Protect your mobile

With the Orange & I application you find all your contracts and those of your loved ones, follow your consumption, access your invoices. You remain informed about the shipment of an order, the follow -up of a troubleshooting.

Protect your mobile

Easily manage your contracts

Orange & me

Consult your invoices, follow your consumption, manage your contracts.

Download the application

frequently asked Questions

How to change phone ?

You are already an orange mobile customer ? Go to the online store and identify yourself to find out the prices offered to you. It’s quick and easy ! You identify yourself, you choose the phone of your choice, compatible accessories and you receive your order for free at your home, in relay point or in one of our stores.

Can we change your phone without changing your package ?

Yes and whatever your orange package.

– Customers of a package with new mobile, change your smartphone at an advantageous price 12 months after your last purchase or mobile renewal (excluding customers of mini or zen offers) or choose to wait 24 months to benefit from the best price.
– Holder of a package alone, offer yourself a new mobile. You can choose to pay it cash or in several times by paying monthly payments of 2 to 8 € per month for 24 months, after the payment of an initial contribution to the order. The rest must be sold at any time to buy a new phone.
– You are a customer of another mobile operator, you can also buy a mobile by taking advantage of the Orange warranty.

When to change smartphone to have the best price ?

– Customers of a plan with new mobile, change your smartphone at the best orange price 24 months after your last purchase or mobile renewal (every 12 or 18 months for Jet offers). Also discover our good plans.
– You are a customer of a single package ? At any time and without rejection of contract, you can change your phone. You can choose to pay it cash or in several times by paying monthly payments of 2 to 8 € per month for 24 months, after the payment of an initial contribution to the order. You can settle your remainder due to any time to buy a new phone.

How to change the package ?

Your customer area allows you to consult at any time the list of your offers and options held easily and quickly Connect to your customer area, select the your contracts tab and then the your offer your offer. To find out the latest offers and new Orange products, before changing your mobile plan, we help you choose the package. If you change your offer in the year after purchasing a mobile, you may be subject to costs to find out it consult our assistance.

What additional options are available ?

Orange has selected for you the best of mobile options according to your needs: communications, travel abroad, internet surfing, entertainment or security. Listen to Deezer on your mobile, look at the OCS channels on your smartphone, protect yourself against flight or breakage with our insurance options.
Discover the mobile options

Right to retract : You can withdraw from the subscribed contract and/or your purchase without giving a reason within 21 calendar days from the date of your order.
To exercise your right of withdrawal, we advise you to consult the commercial assistance page. In the event of ordering a service offer, we will charge you in proportion to the date of receipt of your withdrawal as well as any communications made and not included in your package.

DAS: The specific absorption (DAS) absorption flow quantifies the exposure of the user to the electromagnetic waves of the equipment concerned. The maximum authorized DAS is 2 W/kg for the head and the trunk and 4 W/kg for the members. The das trunk measurement may have been calculated in relation to a certain distance from a simulated human organism. Refer to the manufacturer’s brochure.
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