Change Freebox offers

Your new package will take effect on the anniversary of your free contract.

How to change free offer ?

Unlike its competitors, Free has only two mobile offers and three Internet offers. A change of offer is therefore quite simple. Depending on the case, this change can be paid.

• The essential
• Change Allows you to benefit from an offer more suited to your needs.
• Free internet and mobile plans are all available without engagement.
• Of the migration fees can be billed as the case may.

Why change offers at Free ?

Why change fixed offer ?

Several reasons can motivate this decision such as the desire to access No more services, Or Better connection speed Thanks to optical fiber.

If you are in ADSL, it is possible to change free offer to benefit from the Freebox Revolution if you have a Freebox Mini 4K 4K. Likewise, if you have a Freebox Revolution or an older offer, you can ask to go to the Freebox Mini 4K 4K offer. These two offers are only available in unbundled area. If you live in unblemmed zone, only the Freebox Crystal offer is accessible and it is not possible for you to migrate to another offer.

The Freebox Revolution and the Freebox Mini 4K are also available in optical fiber if your accommodation is eligible. In this case, your connection speed may reach 1 Gbit/s.

Why change mobile offer ?

Free offers two mobile packages. The first is a package at 2 €/month, Or free for Freebox subscribers, containing 2 hours of calls and unlimited SMS and MMS. The second package, at € 19.99/month or € 15.99/month for Freebox subscribers, includes unlimited calls, SMS and MMS as well as 150 GB of Data in 5G (or 100 GB in 4G) and 35 GB abroad. Find the different Mobile Packages of Free.

It is possible to migrate from one offer to another to lower the price of your bill, or to take advantage of a large volume of mobile data in 5G and 4G.

How to change the offer ?

How to change freebox offers ?

Before starting a change of supply procedure, it is necessary to test eligibility of your line to find out the available offers.

1. Then go to the page of Customer area And identify yourself using your login and password.
2. Go to the tab “My subscription”.
3. In the “migrate to the Revolution offer” insert, click on “Subscribe to the offer”, For the Freebox Revolution, or “migrate to the Freebox Mini 4K” for the operator’s other offer.
4. Then choose the relay point of your choice and validate Your renewal request freebox.
5. You can also choose a delivery directly to your home with UPS or Chronopost.

How to change free mobile offer ?

To change your mobile offer, you can go directly to a Free store or go to your Internet Subscriber Space.

Once in the free subscriber space: identify yourself with your username and password. You then access the home page. Click on “Change package” and validate your choice by clicking on “Change for the Free Package”.

1. Identify with your username and password.
2. You then access the home page. Click on “My offer” on the left, then on “Change package”.
3. Validate your choice By clicking on Continue and “Change for the Free Package”.

Your new package will take effect on the anniversary of your free contract.

How much is a change of offer with free ?

The cost of a fixed offer change

The change of freebox offer for another model can cause migration fees. Thus, the migration of a Freebox Revolution or Freebox Crystal subscription to a Freebox Mini 4K subscription is billed 50 €. In addition, € 19 of shipping costs will be charged to you. Conversely, migration to the Freebox Revolution offer is free.

The cost of a change in mobile offer

Go from the 2h package to the unlimited package of free does not no cost. On the other hand, migrate from the unlimited package to the 2 hour package trains a cost of € 10. This amount is added to the amount of your invoice of the current month.

You wish to take out a free package ?

Change Freebox offers

Easily terminate your internet subscription by going to free.

Changing operator for free is child’s play. And you are a winner at every stage.

Free takes care of everything !

Keep your fixed and free phone number for free will take care of the termination procedures with your former operator for you.

Up to 100 € reimbursed

We cover your termination costs of your former operator up to € 100 !

Fil free fiber installation

Whatever freebox you choose, our expert technicians move free at your home to install fiber with the greatest care and put all your equipment in service.

Your termination letter in a few fees

If you do not wish to do portability, Free also simplifies the termination procedures. Get a single click, your official and personalized termination letter, free.

I get my termination letter

Fiber Free N ° 1 on flows in 2022*

With more than 33 million connectable sockets on the territory, free fiber is likely to be available at home. Consult our fiber coverage card and find out if your address is eligible for free fiber n ° 1 on the flows in 2022* according to the NPERF barometer.

Questions about your termination before going to Free ?

How to terminate my internet box subscription ?

You want to terminate your Internet box, Bouygues Telecom, Orange, Red, SFR, SOSH and others to go to Free ? It’s simple, just request the portability of your landline number at the time of your subscription and Free will take care of your former operator for you for you.

You can otherwise send yourself a termination letter (free models here) and request a new landline phone number when you go to free. In any case, Free supports your termination costs with your former operator up to € 100.

Is it expensive to change internet access providers ?

If you are still engaged with your Internet service provider, you may have to pay termination fees and remaining months of engagement. Free reimburses you up to 100 € of these costs. To do this, simply print your subscription confirmation email at Free as well as a copy of your closing bill attesting to the termination costs of your previous operator. Send everything within 4 months of your subscription to the following address: Preferential offer Free – 75 371 Paris Cedex 08

How to recover my R code.I.O To request a portability of my fixed number ?

To change operator while keeping your current fixed phone number, you will need to provide at the time of subscription your 12 -digit operator identity code code. To recover your R code.I.O, simply call 3179 (free call) from the telephone line of your former operator.