How long does it take to change the internet supplier

Before the termination of your old line is effective, you must send this request to your new supplier and entrust him with a “portability mandate”. This mandate will allow him, as a bonus, to carry out most of the termination procedures for you. However, all access providers do not offer this service.

Change internet operator: Should you terminate your box ?

To change the internet operator, simply contact the 3179, recover your Rio code and communicate it to the new operator when subscribing. In order to help you in this procedure, we detail the steps to change your internet supplier: how to choose your subscription and subscribe to a new operator and how to terminate your old package.

• The essential
• For Change internet operator, A call to 3179 is required to recover a Rio number.
• Thanks to this approach, your new operator is responsible itself to perform it Internet operator change by terminating your old offer.
• It is advisable to Subscribe his new Internet subscription before terminating the old. In this way, there will be less chance of being deprived of the Internet during the change of operator.

Page information updated on 08/09/2023.

How to change Internet operator easily ?

For Change internet operator Simply, you have to start by taking out a new offer. Just indicate your Rio code during this process and it is the new supplier who is responsible for termination with the old. Good news, this procedure also allows Keep the same fixed line number.

This Internet operator change with automatic termination is certainly the best way to change operator without difficulty. A simple call to 3179 From the line concerned allows you to immediately obtain your Rio number. On the other hand, it is impossible to proceed in this way for people who wish to change their fixed line number.

Change internet supplier In this way exempts from having to carry out the termination procedures because The new operator takes care of himself to carry out the line portability on the desired day and automatically terminates the old offer. Be careful however, this Change of automatic termination box operator does not exempt from the return of equipment from your old internet access provider. It will also be necessary to pay any termination costs according to the duration of engagement of your contract as we will see later.

Change internet supplier: how to make the right choice ?

To make the right choice and before Change internet operator, It is interesting to compare the internet offers of the various suppliers. Indeed, depending on the technology available or unbundling of the line, the prices and services offered from one operator to another can vary greatly (television, fixed telephony, etc.)). For this, it is also essential to test your eligibility in order to Make sure the offer is available at his home.

It is thus important to ask the right questions to assess your needs Before changing internet supplier. Obtaining the best fiber flow by choosing the most expensive offer is not necessarily a necessity for those who have basic internet use. In the same way, compare the content proposed by its offers in questioning you about the use you might have Whether for the subscription to an SVOD or a press service included.

Before changing box operator, Also check the subscription prices the second year Because most operators practice interesting promotions in the first 12 months. The price of the internet subscription can thus increase sharply later.

Changing supplier during a move A move is often the right time to change the internet operator. If you move to an area that is not eligible for your current offer, you can request the termination of your contract at no cost, even if you are always subject to a commitment.

Change operator box: termination fees

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Purchase Internet Box & Mobile Package ::
Take advantage of a negotiated thanks to the force of the number and Save savings On your packages. Free pre -registration and without obligation.

Before change (Internet access provider), it is important to check the commitment time of your contract. If you are no longer satisfied with your current offer and you are not subject to any commitment, no problem you can leave your current operator for another.

If you are still subject to a commitment period, However, you can Change operator box, provided you pay you Termination Fee. These are not the same according to your commitment period:

1. You are engaged over a 12 -month period. If you resound before the end of these 12 months, you will have to pay all the remaining monthly payments.
2. You are engaged over a 24 -month period. Two scenarios arise: if you resound before the end of the first year, you must pay the remaining monthly payments of the first year and the quarter of the second year. If you resound after the 13th month of engagement, you must pay a quarter of the remaining monthly payments.

Also note that if your Internet service provider suddenly decides an increase in the price of your subscription, regardless of the reason (increase in VAT for example), you can invoke it as a reason for termination of the contract. Indeed, the Consumer Code (art. L121-84) stipulates, “it is possible to terminate free of charge for non-acceptance of the new contractual conditions within four months after their implementation.»

Change FAI: how to terminate your old Internet subscription ?

Termination / subscription procedures:
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Termination request

If you do not wish to make a change of internet operator by taking advantage of automatic termination, the best to do is to reach the customer service of your operator to be informed of the conditions of termination. If you must send a registered lettering letter with acknowledgment of receipt to your operator, you can consult our different models of termination letter.

It is recommended for this procedure to subscribe to the new offer before terminating to change the internet supplier without cutting. Once the termination request has been taken into account, the operator has 10 days to terminate the subscription. The latter send you by mail the confirmation of your request also specifying the amount of termination fees.

Reference of equipment

The confirmation letter of the termination request also contains a dismissal label. This label can also be downloadable from your customer area (some operators can also send you a QR code by email or SMS).

To return the equipment, bring together all the equipment (box, modem, cables, remote control, etc.) in the original boxes. Place the boxes in a rigid cardboard packaging, then glue the dismissal label of your operator on it. Then place the package in a parcel point near you.

Refund of termination costs following the change of internet operator

Following the termination of your subscription, your former operator will send you your last invoice. The latter contains the costs related to the termination of the subscription. Each operator, with the exception of Nordnet (Internet by satellite), requests termination fees.

At a Internet operator change, Most FAIs offer Refund the termination fees of the former operator up to a hundred euros maximum. To be reimbursed for these costs, you must send your new operator a reimbursement coupon as well as The invoice of your former FAI mentioning the termination fees. Go to operators’ sites to find the coupon to return and follow the steps to validate your refund request.

Guides to know to change internet operator

If you wish to obtain more information on the change of internet operator, many guides on our site are dedicated to this subject.

With regard to the termination procedure, our guide when and how to write an internet subscription termination letter explains this part of the process and provides Letter models employment.

Our guide on the reimbursement of termination costs details this procedure with all the main internet operators in France. The majority of suppliers offer up to 100 € reimbursement of termination costs when you change operator.

Frequent questions

How to change the Internet supplier without cutting ?

In order not to be deprived of the Internet when you change ISP, it is recommended to Subscribe the new offer before terminating the old. It is indeed necessary to anticipate since the activation of an ADSL line and an internet termination require a fortnight.

What is the amount of termination costs when you change the internet operator ?

The amount of termination fees depends on the remaining commitment duration of the contract at the time of termination. For a termination in the first year, all of the remaining months are to be paid for a 12 -month contract. If the contract is 24 months, it will be necessary to add a quarter of the monthly payments of the second year to the termination fees.

What is the equipment to be returned when you change operator boxes ?

When you change your box operator, it is important to think of Return all the equipment provided by the operator. These are the modem, the TV decoder and all the accessories such as cables, the remote control. Be careful because financial penalties are applied by operators in the event of non -referral to the equipment.

Updated on 08/09/2023

Arnaud is freelance redator for selectra and writes telecom items for all selectra sites.

How long does it take to change the internet supplier ?

You want to change your internet supplier but you fear staying for too long without access to the network ? Do not panic, find all our advice to change FAI as soon as possible and without internet cut.

Deadlines for Change internet supplier can be relatively long.

If you want to take advantage of it to go from adsl to fiber, It will also be necessary to count the time required to install a box at your home, provided of course that the latter is eligible for this technology.

In order not to be caught off guard, follow these tips and respect this intangible principle: anticipate !

Always check the eligibility of your line in the event of a change of FAI

Before terminating your old internet subscription and rushing to the last very high speed offer of the moment, Check if your accommodation is well eligible.

Otherwise, you risk staying for a while internet Before finding another solution.

Many Online eligibility tests Allow you to know which digital communication technologies are available at your address: ADSL, VDSL 2 or optical fiber. You will only have to choose an appropriate offer. Remember to carry out this eligibility test before the change of FAI.

Subscribe your new contract before the termination of the old

Changing the internet supplier can take more time than you can imagine, between the time required to terminate your old contract and that to take out a new one then activate your line, if you calculate your blow, You can meet for several days without internet.

To avoid being in this uncomfortable situation, Subscribe your new contract a few days before terminating the old.

Termination taking less time than subscription, it is the best way to avoid the cut.

Know that you can ask the deferred termination of a subscription on the date of your choice.

By doing well, you should be able to switch from one operator to another without even having to disconnect.

Automatic termination in the event of a change of operator

In case of Internet operator change, Termination can be automatic. Indeed, in some cases, a subscriber no longer needs to terminate the contract himself which binds him to his operator.

The best solution so as not to meet without the internet by changing supplier is number portability.

This means that you will have to keep the same line and the same landline number to Your new subscription.

This procedure greatly facilitates the steps to change supplier. For example, she exempts you from terminating your old contract. It is your new supplier that will take care of it for you.

Good to know by choosing this option, at no time will you have to undergo internet cut. You switch from one contract to another without noticing it. A few days later, your old FAI will send you A regularization invoice After you have returned his equipment to him: box, remote control, decoder, etc.

Change internet operator without cuts from ADSL to fiber optics

To change the internet operator without cuts, it is possible to pass From ADSL to fiber : your new Internet connection will not take the same path as the old.

So you can completely Keep your old ADSL line To keep internet access while waiting for your fiber optic line to be activated by your new access provider.

As soon as your new subscription is active, you just have to terminate the old. It is necessary to count in general Between a week and a month of waiting to install the fiber in eligible housing.

Note that if you change supplier on this occasion, you will not be able to Keep your old number landline.

Good to know the deadlines for change supplier vary depending on the operators, offers and technology concerned. They can sometimes reach more than a month. Your ISP must comply with a period of 10 days of receipt of your mail to break your contract. To avoid staying for too long without the internet, find out in advance and anticipate the time necessary to terminate your old contract and to activation of a new line.

Procedures and termination costs in the event of a change of internet operator

At first, if you want terminate your internet contract, You can notify your operator by phone or by filling out a form on your customer area.

You must then confirm your decision by sending A letter of termination in recommended with acknowledgment of receipt.

To return your equipment, we also advise you to do so by registered mail with acknowledgment of receipt. With some operators, it is possible to put the equipment directly in store.

In some cases, you may have to pay Termination fees, Depending on what is provided in your contract.

These costs vary Between 49 and 59 euros According to operators. For example, at SFR, the fixed costs to be paid amount to 49 euros. They are 59 euros at Bouygues.

Compare, change and save on your package !

User manual to change internet operator

Many forums relay, in abundance, the nightmare experienced by certain Internet users who have undertaken to change the access provider. Between letters lost or not taken into account, the undue invoices and the wait before the new line is put into service, the reasons to worry certainly are not lacking. How to change internet operator ?

In the vast majority of cases, changing the Internet operator is a Relatively simple and transparent procedure, which can often be done in a few minutes barely. To maximize the chances of a carefree migration, carefully read the general conditions of sale of your supplier and respect his procedure to his letter.

Termination: a variable procedure according to operators

During a change of internet operator, the first step is obviously to identify your future operator and the formula that interests you. However, and unlike the practices that prevail for example in the world of mobile telephony, It is up to you most often to terminate your old subscription.

The termination unfortunately remains a rather little harmonized procedure: each access provider therefore has its own way operate. Ask if necessary on the practice of your ISP by rereading your contract or by contacting telephone assistance. In general, the procedure for terminating an internet subscription includes major steps following:

1. The subscriber informs his operator of his intention to terminate his contract by a First informal notice. This notice can be made, depending on operators, via a telephone call on the commercial platform (at Orange and SFR, in particular), by instant messaging (SOSH) or more simply by filling out a dedicated form on the customer area available in Line (Free, Bouygues…).
2. Sending a recommended termination letter with acknowledgment of receipt must come and confirm the decision. The access provider must legally put an end to your contract within ten days of receipt of this letter.
3. At the same time, you must return Rental equipment (box, TV decoder…) to the operator. Depending on the case, the ex-abundance can return them by postal package or deposit them directly in the store. Bouygues Telecom or Daty Box offer this second possibility, more practical.

What costs are to be expected to change the internet operator ?

Termination

Your old Internet access provider can completely charge you termination fees. However, it must be that these are good provided for in the contract that you signed. They can rise up to 45 or 50 €, Especially among operators who offer non -binding contracts (Free, SFR, Bouygues Telecom, etc.).

In some cases, you will be liable for Penalties for breach of the commitment period. Although more and more formulas are more and more numerous, several equipment such as the Livebox Play from Orange or Numericable Labox continue to be marketed with periods of contractual engagement of one year.

Please note: if you wish to put an end to the contract before this date, the Chatel law of January 3, 2008 liable for all of the monthly payments due Until 12th month ! In the case of a 24 -month commitment (increasingly rare), you will only have a quarter of the monthly payments between the 12th and the 24th month.

The subscription

By subscribing to your old offer, you probably paid a warranty. This is generally about fifty euros and covers the rental of the equipment. The latter will normally be Refunded within ten days Depending on your last bill. By not respecting this period, the operator commits a fault and must then return your security deposit increased by 50 %. On the condition, of course, that you have well returned the equipment. This need to be able to prove it (receipt of deposit at La Poste, acknowledgment of receipt, etc.).

Finally know thatA free termination is possible If you can invoke a “Legitimate motif”. It must generally be an event independent of your will. For example, a unilateral modification of the prices or the terms of the contract by the operator, a transfer, the death of the contract holder, etc. It does not exist No limiting list of these reasons that the operator appreciates on a case -by -case basis.

How to keep your fixed phone number by changing internet operator ?

It will be possible, most of the time, to Keep your old landline number When you change operator. The conditions are however slightly more constraigal nantes and restrictive in the field of mobile telephony.

Before the termination of your old line is effective, you must send this request to your new supplier and entrust him with a “portability mandate”. This mandate will allow him, as a bonus, to carry out most of the termination procedures for you. However, all access providers do not offer this service.

If your supplier change is coupled with a moving, Portability conditions can also differ according to your numbering. Interpersonal communications numbers starting with “09” are transferable without difficulties. And this, everywhere in metropolitan France or in the overseas territories. On the other hand, the geolocated numbers (first issue from “01” to “05”) require you to Stay in the same geographical area. If you get out, you will necessarily have to take a new number.

Some tips before signing with your new FAI

The transition between two internet access providers must imply a momentary cut service. The latter can last a few days in the best of cases, but also several weeks in the worst scenarios ! This costs Even if you stay at the same operator, For example from Orange to its Sosh subsidiary. For minimize this pitfall, we recommend Subscribe your new ADSL line a few days before sending the termination mail.

Have you thought about your possible personal data stored on your old box or on the cloud of your old operator ? It is recommended to transfer them safely to a personal hard drive. This allows you not to lose data when changing.

You are unhappy with your access provider and determined to change it ? In this case, there is no emergency. Find out about Promotional offers in progress. In general, take the time to examine the different offers available at your place of residence.

Ask us, we do it for you !