How to change an internet operator

You no longer need your internet subscription, and do not want to take out a new offer with a new operator ? You must then simply terminate your contract with your current ISP (depending on the case, from your customer area, your mobile application, or by registered mail), and pay you record fees and any early break -up fees as shown a bit higher in the article.

How to change internet operator ?

Want to join us to take advantage of the best possible internet box at the best price ? Good news: changing the internet operator is nothing complicated. We explain how to proceed ! You hesitate to change the Internet access provider (ISP) to take a new Internet box, because you fear that it is complicated ? Think again ! Now it is as easy to change the internet operator as to change mobile operator. Want to leave yours to join us ? We explain how to do.

Change internet operator: how to do ?

Let’s say it at the outset: no, changing the FAI is not long, complex, and binding. In reality, it can only take a few minutes. Today, a subscriber is not even more forced to terminate the contract which binds it to an internet operator. It is the new operator of his choice who can carry out this approach in his place, as part of portability. With portability, you let your new ISP take care of everything. Just keep your landline phone number.
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Change internet supplier: how to keep your number ?

To change internet operator while keeping your fixed line number, you must simply get your RIO (operator identity statement) and send it to your new access provider, accompanied by the fixed phone number to be transferred. To obtain this code, simply dial 3179 from your current fixed line. Once in possession of your RIO, you are free to take out a new Internet box on our website, in one of our 500 shops or by phone at 3106. To find out what internet offers available at your address, nothing could be simpler: you can already do a fiber, ADSL or 4G box eligibility test, using your address or line number fixed.

Should I be canceled before changing the Internet operator ?

No ! As indicated above, it is not necessary to terminate your contract before changing the Internet operator. If you keep your fixed line number, it is indeed your new ISP that will take care of the termination of your current contract.

Change internet operator: what costs ?

It depends on several things. In most cases, your contract provides for the fees of the internet contract termination. In general, they amount to around 50 euros. If your current contract provides for a commitment period (generally 12 or 24 months) and you want to put an early end, breach of contract could also be claimed. It all depends if you have a “legitimate reason” of early rupture (dismissal, move, long -term hospitalization, over -indebtedness …) or if it is “personal reason”. In this second case, you will have to fully pay the amount due until the 12th month, and 25% of the monthly rate until the 24th month if your commitment is two years. To these costs is of course added the return of your current equipment (box, TV decoder, remote control. )). Depending on your operator, it can be done in store or by post, at your expense or not. If you do not restore your equipment, additional costs – provided for by your contract – will apply.

What reimbursement of termination costs at Bouygues Telecom ?

You have a lot of termination fees to be paid ? We have good news if you want to join us ! For any subscription to one of our internet offers (fiber, 4G box or ADSL), we refund you up to 100 euros on the termination costs of your old FAI. You can send us the request in a few clicks by internet. All you need to do is reach a copy of your first Bouygues Telecom Internet invoice, and a copy of the last invoice of your former Internet operator, at the latest three months after your termination.

How to change internet operator without cutting ?

This is often one of the fears that we have by changing FAI: the internet cut between the termination of the contract and the activation of the new line. This activation can indeed take a few days, especially if your new offer requires the passage of a technician for connection. Good news: by joining Bouygues Telecom, you take advantage of our guaranteed internet solution as soon as you subscribe ! If you already have a Bouygues Telecom mobile package, we automatically credit it from a 100 GB internet recharge so that you can connect your devices using connection sharing. Otherwise, we lend you a 4G key to allow you, again, to connect your computers, smartphones and other tablets while waiting for the activation of your new box.

How to terminate my current internet subscription without changing operators ?

You no longer need your internet subscription, and do not want to take out a new offer with a new operator ? You must then simply terminate your contract with your current ISP (depending on the case, from your customer area, your mobile application, or by registered mail), and pay you record fees and any early break -up fees as shown a bit higher in the article.

• Now changing internet access providers can be made in a few clicks. It is indeed the new operator chosen who can take care of termination with the old, and no longer the subscriber himself.
• In order for the new operator of your choice to take charge of the termination of your contract, you must simply send him the RIO number of your current fixed line. This one is obtained by calling the 3179 from this line.
• Folder and breakup costs may be requested by your current operator. Good news: if you choose a Bouygues Telecom Internet box

How to change internet operator ?

To change the internet operator, you can directly subscribe to a new box offer from another supplier and give it your fixed Rio code. Your future operator will then be responsible for terminating your old offer for you. We explain everything below.

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• The essential :
• For change operator without cutting, You can directly subscribe to an offer with a new operator and give it your Rio code.
• In doing so, it is your new operator who will terminate your old offer for you.
• Change operator every year can allow you to achieve great savings.
• You can do Refund your termination fees by your new operator.

Change internet operator: how to do ?

To change the Internet operator, you have several solutions. You can :

1. Solution 1 : Directly subscribe to a new offer and let the new operator terminate your old offer.
2. Solution 2 : Terminate your offer yourself and then take out a new box offer.

Note that the second solution is generally by advised for a Internet operator change. However, it can be useful in a few rare situations, for example if you want to change a fixed phone number by changing operator for example.

Keep in mind that if you want to make your life easier, it is the 1st solution favored.

Change the internet operator by leaving the new operator to terminate its old offer

You can also Change internet operator by simply taking out a new offer from another operator and giving it Your Rio code. This method allows you to keep your line number, but also terminate your old offer without doing anything. It is indeed your new FAI that will take care of your change of internet operator for you. This method is called “termination thanks to the portability of your number”.

It has several advantages and few disadvantages:

• You save time by only getting very few steps .
• YOU Keep your number fixed line.
• You must however Recover your Fixed Rio code .

But How to recover your Rio code ? You have 2 solutions according to your situation.

1. With the phone concerned : you can call the 3179 Since the line concerned by your change of offer. A vocal box will then dictate your code made up of 12 digits and letters.
2. Without the concerned phone : If you do not have access to your landline phone, you can still recover its Rio code. To do this, simply call one of the numbers below from any line:
   • Dial 0 800 00 3179 if you are a customer Orange.
   • Dial 0 800 943 943 if you are a customer Bouygues Telecom.
   • Dial 0 800 97 3179 if you are a customer SFR.
   • Dial 0 805 92 3179 if you are a customer Free.

Once you have recovered your Rio code, you can Subscribe a new offer. Specify during your subscription that you want to keep your fixed line number and give your Rio code when requested.

Your new operator will terminate your old offer for you when it will recover your line number from the latter thanks to your Rio code. Once the termination has been completed, you receive a termination confirmation email Who explains to you how to return your equipment to your former operator and who tells you if you have termination fees to pay. The termination is effective in a Maximum 10 days After receiving this email.

Can we terminate your own box offer ? If you want Keep your fixed line number, You should not terminate your old offer yourself. If you have your offer yourself, your new operator will not be able to recover your phone number, even if you give it your Rio code.

Change the internet operator by terminating their offer before subscribing to another

You can change the internet operator by first terminating your box offer before subscribing to a box offer with a new operator. However, this solution presents few advantages and especially drawbacks:

• YOU Keep control On each stage of your change of offer.
• You do not have No need for your Rio code .
• However, you cannot not keep your number fixed line.
• You have a lot of steps to be carried out.

In most cases, this solution therefore does not apply to customers who wish to change the internet offer, but rather to customers who wish to terminate their offer without taking out a new. It is however useful for people who wish to change operator while changing their landline number.

To terminate your offer, whatever your current Internet access provider (ISP), the steps are the same. You must follow the steps below and send a registered termination letter with acknowledgment of receipt to your operator.

Find the different Operators’ termination addresses in the table below.

The addresses of operators to send your termination letter

Operator	Delivery address
SFR	SFR termination TSA 30103 69947 Lyon
Orange	Orange Mobile customer service Termination service 33734 Bordeaux Cedex 9
Bouygues Telecom	Bouygues Telecom customer service TSA 59013 60643 Chantilly Cedex
Free	Freebox termination PUBLICSPATCH BP 40090 91003 Evry Cedex

Once your termination letter has been received by your operator, you receive A confirmation of termination by email. In this email, your operator also tells you the instructions to follow to return your equipment and any termination fees that you must pay. We tell you more about these later subjects in this article. Your termination is taken into account in a period of 10 days After receiving your letter.

To complete your change of operator, you just have to Subscribe an offer At a new FAI. You change boxes, but also a fixed phone number.

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How to return your equipment after a change of internet operator ?

After your termination, whether you have terminated your offer yourself or whether it is your new operator who has terminated you, you receive a termination confirmation email.

In this email, your former operator confirms that he has taken your termination request into account and tells you that your contract will be closed within 10 days maximum. It also tells you the Instructions to follow to return your Internet equipment Like your box, your TV decoder, your remote control and any other equipment loaned by the operator during your subscription.

In general, instructions are the same at all operators. You must therefore:

1. PrintReturn label Supplied in the termination email.
2. Bring together all your equipment in One and the same cardboard.
3. Perfectly seal your box and make sure that it protects the equipment inside.
4. Paste the termination label on the cardboard.
5. Give the box to a Relay package or to post Office closest to you.

Please note, in the termination confirmation email, your former operator tells you a period during which you must return your equipment. If you return your equipment after this period, the operator may consider that you had never returned your equipment to him. THE Deadline to return your boxes is generally 15 days to a month From the date of receipt of your termination.

What happens if you don’t return your equipment ? If you do not return your box equipment to your former operator on time, it may decide to charge them and The invoice can be salty. We can therefore only advise you too much to return your equipment by scrupulously following the instructions Data by your old FAI.

Our advice for changing internet operator without cutting

You want to change the internet operator and you are afraid to meet without fixed services between the termination of your old offer and the activation of your new box ? Do not panic. For Avoid a break during a change of internet operator, You can choose one of the solutions below.

1. Subscribe thanks to the portability of your number : By letting your new operator terminate your old offer for you, you simplify the change procedures and you make sure that your old services will only be interrupted the activation of your new offer. This is the recommended method if you want to change the internet operator without cutting.
2. Terminate your offer after activating your new services : If you do not wish to keep your line number or if you cannot request the portability of your number, but you do not want to live a service cut between your termination and the activation of your new line, you can subscribe Your new offer before terminating your old offer.
   To avoid a break, wait until your new fixed services are activated to terminate your offer. This method, however, has a major drawback: the time to terminate your old offer, you are subscribed to two box offers and you must pay both.

What is the amount of termination costs at Orange, Free, SFR and Bouygues ?

In the confirmation email from the termination of your old internet offer, you receive a closing invoice. This one tells you:

1. The amount of your Service closing costs which generally amount to 49 €.
2. The amount of your possible Termination Fee.

If you are still engaged with your former operator when you win your offer, you must indeed pay termination fees. Their amount depends on several criteria ::

• The initial length of your commitment period.
• The time you resound your offer within your commitment period.
• The amount of your monthly usual.

Termination costs are calculated in the same way, whatever your operator, depending on these 3 criteria. Find them Different methods for calculating termination fee in the table below. On this subject, it should be noted that the box offers of operators all offer a maximum commitment of 12 months today.

You are only concerned by the 2nd column of the table if you are a customer of a box offer which includes a smart TV or a game console like the SFR box + TV, SFR Box + PS5 or Bbox Smart TV offers.

How to calculate box termination costs ?

Your situation	You are hired for 1 year	You are hired for 2 years
You were terminated during the 1st year of subscription	You pay the rest of your monthly payments.	You pay the rest of the monthly payments of the 1st year + a quarter of the monthly payments of the 2nd year.
You were terminated during the 2nd year of subscription	You are no longer incurred, you therefore do not pay any termination fees.	You pay a quarter of the remaining monthly payments on your 2nd year.

Details on service closing costs The service closing costs are billed by all operators during a box termination, whatever your commitment period. You can however You have them reimbursed by your new operator. To find out more about this subject, go to the end of this article.

Is it advantageous to change the internet operator every year ?

Many operators offer advantageous prices during the first year of subscription With a 12 -month commitment. Once the first 12 months have passed, prices increase and can sometimes double.

Change internet operator every year can thus be tempting, but is it really advantageous ? We weighed the pros and cons for you below.

�� Benefits ::

• You realize significant savings being able to reach several hundred euros each year.
• You always take advantage of an offer to best price possible.
• You are at technology with the most recent box offers.

�� Disadvantages ::

• You pay every year Service closing costs around 49 €, as well as Setup fees around 49 €. However, this is a light drawback, because you can be reimbursed for these costs by your new operator.
• You waste time every year to perform the different steps termination and subscription.
• You have to bonus every year return equipment To your old FAI.
• You also have to get new to new services each year with Sometimes confusing changes (not the same number of TV channels, a new box interface, etc.)).

⚖️Ainsi, on paper, changing internet operator every year does not appear as an ideal solution for everyone:

• If your priority is to Limit your box budget as much as possible And that you are not afraid to waste time in subscription and termination approaches each year, this method may suit you.
• If you are not not comfortable with the procedures subscription and termination and that you do not like change in your consumption habits, this solution may not be preferred to you.

Welcome promotions and offers in December 2022

What are the current reimbursement offers ?

During a change of internet operator, it is most of the time possible to Refund your termination fees and its service closing costs by its new operator. Find the reimbursement amounts offered according to the operator and the procedure to take advantage of it in the table below.

Refund of termination costs by operators at 12/20/2022

Operators	Reimbursement	Path to follow
09 71 07 91 60	Until 100 € in the form of a	Go to the ODR website.SFR.Fr
Subscribe	Until 150 € in the form of a	Visit the Orange website, “Internet” section, then “refund offers”
09 71 07 91 45	Until 100 € by transfer	Go to the Bouygues Telecom website, “Promos” section, then “refund offers”
Subscribe	Until 100 € by transfer	Print your Freebox subscription confirmation email and send it with your closing bill to the address indicated by free in the email
Subscribe	Until 100 € in the form of a	Go to the Sosh website, “good deals” section, then “refund offers”
09 71 07 91 53	Until 100 € in the form of a	Go to the ODR website.Red-By-Sfr.Fr

Internet offers: Box promotions of the moment in December 2022

You want to take advantage of the promotions of the moment ?

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Several operators offer Interesting promotions in this month of November 2022. Some might even give you Want to change the internet operator. Find the most interesting promotions in our opinion in the table below.

6 months of subscription offered for “Netflix and SFR Entertainment+” or “Disney+ and SFR Entertainment” for any subscription of an SFR Fiber Power offer.

The Livebox Fiber is only € 22.99/month per 1st year (then € 41.99/month with commitment 12 months). Offer valid until February 1 inclusive.

A gaming accessory of your choice (handle, helmet or mouse) offered for any subscription of a Bbox Ultym offer before January 22, 2023.

The unlimited free 5G package at half price (€ 9.99/month instead of € 19.99/month) for any subscription of a Freebox Pop offer.

This list is not exhaustive. Selectra partners are classified in 1st. Free SEO

Change internet operator: how to terminate your fiber subscription ?

With the price war currently engaged in operators, it is very interesting to change the internet supplier. How to do it ? In fact, it’s quite simple. To change FAI, follow the guide.

If it is today extremely simple to terminate your mobile plan, many customers still consider that the change of fixed operator is long, binding and expensive. It was perhaps still true one or two years ago, but this is no longer really the case. Changing ISA or Internet supplier can be done in a few minutes. Here are some tips and information that it is better to know to make your job easier before taking action.

The best internet boxes

Fiber, Red Box Fiber cable

Flow of up to 500 Mb/s

Telephony to 100 destinations

Fiber Bbox Fit Fiber

Flow rate up to 400 Mb/s

Telephony around 110 destinations

Fiber, SFR cable Fiber Starter

Flow of up to 500 Mb/s

160 TV channels included

Telephony to 1 destinations

Should you terminate your subscription before changing the Internet supplier ?

A few years ago, it was necessary to write a letter of termination to his operator to end his internet subscription. Now changing the internet operator is much simpler, at least, if you want to keep your landline number by going from your old to your new operator. In this case, It is the new operator who takes care of everything. He will support the subscription to the new contract, keep the fixed telephone number on the new internet subscription and above all terminate the internet subscription of the old operator.

As the Arcep site (the French telecoms gendarme) indicates: ” The subscriber must not terminate the contract which binds him to the operator whom he wishes to leave ; It is the new operator of his choice that takes this approach in his place as part of the implementation of his portability request. »»

In other words, to change the internet operator, simply warn your new Internet supplier that you want to take an offer from him to terminate his old contract. A simple phone call or online registration is enough to change the holes. The latter will then ask you for your Rio number, so that you can keep your landline number. To access your Rio code, nothing could be simpler, just call 3179 from your landline phone. If this number does not work to change the internet operator, here is the full list of free numbers in 08 to compose to have its Rio code.

Internet supplier	Free number to compose to get your rio
Akeo Telecom	0800 71 3179
Telecom budget	0800 71 3179
Bouygues Telecom	0800 943 943
Coriolis	0800 71 3179
Darty Telecom	0801 010 102
Free	0805 92 3179
Numericable	0805 85 89 85
Orange	0800 00 3179
OVH	0805 69 3179
Prixtel	0800 71 3179
SFR	0800 97 3179
Uktelecom	0800 71 3179
Virgin	0800 71 3179
France Telephony	0800 71 3179

How to change operator without internet cut ?

As mentioned above, portability is managed by your new Internet operator. Once your RIO code is communicated, you just have to wait for your new IT to set up the internet box at your home. If however you have the fiber installed for the first time, it will be necessary to have a small delay according to your operator. You need the Internet immediately during your internet operator change ? We advise you to go to our selection of 4G and 5G boxes.

How to change the Internet operator without paying termination fees ?

Here, there are no obvious answers: It depends on the context. Depending on the type of contract you have taken out with your previous operator, the reasons why you change operator (move ? Have you lost your job ?), your remaining commitment, or if you go from ADSL to fiber, all at a potential cost. But there are points in common to all these situations to know.

Unlike mobile offers, All ISPs, whether Orange, Sosh, SFR, Red, Bouygues Telecom or Free, ask their customer to pay termination costs of your Internet box If they want to go to one of their competitors. These divergent costs from one operator to another, but are generally included in A fork ranging from 50 to 70 euros. Be careful, because if you resound before the end of your commitment, you will also have to pay the end of your contract via termination fees. If you are at Orange, SFR or Free, the commitment period of your contract will be different.

The good news is that these same operators all offer almost systematically reimbursement offers for termination costs of the former operator’s internet subscription. Refunds that can mount up to 100 euros according to ISP offers and which are generally made directly on invoices (and not in direct payment).

What are the best prices offered by ISPs to change boxes ?

Here again it all depends on your needs when changing the Internet operator. First you need to know if you want a fiber or ADSL internet subscription. Concretely if you want to have a very high speed (fiber) or “fast” connection (ADSL). To do this, you have to start an eligibility test. All ISPs offer one on their site. Then you have to estimate your needs. Do you only need the internet ? Do you want to associate television ? A mobile internet subscription ? You need an internet offer for students ? Do you plan to improve your internet connection ? For each addition, count one or more tens of euros in addition to the basic internet subscription to the fixed Internet.

Finally, you want to pay for your cheaper internet subscription ? Try our fixed package price comparator to estimate your possible savings.