How to cancel an Amazon order and obtain a refund

Choose how to receive an Amazon refund

How to cancel an order on Amazon and be reimbursed ?

To cancel items or commands: Access your orders, choose the one you want to cancel and select Cancer items. Check the box with regard to each item you want to delete from the command. If you want to cancel the entire order, select all the items.

How to be reimbursed a order canceled by Amazon ?

When you return an item, you can choose your refund mode via the online return center. Once your item has been received by the carrier, it can flow up to 14 days before we receive and discuss your return.

How to cancel an order and be reimbursed ?

This is the right of withdrawal. This period concerns cases of purchase by Internet, by phone or by post (sale through printed catalogs received by post) or fax. If you exercise this right, the seller must reimburse you the property or the service ordered.

How to cancel an order in progress on Amazon ?

Cancel an order from the Amazon application

1. Press the tab icon (second from the left in the lower navigation bar).
2. Press your commands.
3. Select the order you want to cancel. .
4. Press Cancel the article.
5. Press Cancel Coches items.

How to cancel an in progress order ?

The right of withdrawal: as part of an online purchase or by telephone, the consumer can cancel their order within 14 days from the day after the delivery of the product or the signature of the service contract, without having to specify the pattern.

Refund on Amazon

Find 16 related questions

How to request the cancellation of an order ?

Purpose: cancellation of the order [number]

[Civility], we have made an order with the number [number] the [date] of an amount of [amount] euros. We regret informing you of our decision to cancel this order.

Is it possible to cancel payment by bank card ?

If you have made a payment with your bank card on the Internet (example: purchase of a property or service from an e-merchant), the payment deed is irrevocable and cannot be canceled only in fraudulent use case.

How to contact Amazon customer service ?

The Amazon number is 0 805 10 14 20 from France (free Amazon customer service number from a fixed position), and + 33 1 74 18 10 38 from another country. Amazon telephone operators are available Monday to Saturday from 6 a.m. to midnight and Sunday from 10 a.m. to 7 p.m.

How to get reimbursed on Amazon without returning the item ?

From your Amazon account, you request the reimbursement of the product and wish to set up the return procedure. Except that, oh surprise, the cybermarchand reimburses you without asking you to send him the goods, which he invites you to keep, to resell or to give.

How to force a refund ?

Require the reimbursement of a purchase

1. 1 – Resolution of the amicable dispute. In case of dispute, dispute.fr allows you to send a question to the store or seller. .
2. 2 – Take a procedure against the seller. In the event of the failure of the amicable procedure, dispute.fr allows you to send a formal notice to the seller.

How to demand a refund ?

If you are within the period provided by the store, the latter will be obliged to reimburse you. If this information is not on your receipt, you must get closer to the store and ask for its reimbursement policy. To know. Alas, it is not a legal obligation.

How to cancel an Amazon order and obtain a refund ?

With Amazon, it is sometimes almost too easy to place an order. If you were wrong or if you have just changed your mind, we will show you how to cancel it and make sure you recover your money.

Contents

• The general rules of Amazon reimbursements
• How to cancel an Amazon command which has not been shipped ?
• Cancel an order on Amazon with your phone or tablet
• How to obtain the refund of an Amazon order after its shipment ?
• What about orders and digital rentals ?
• Digital orders on the Amazon office site
• Back for reimbursement on Amazon

The general rules of Amazon reimbursements

Before approaching the issue of cancellation, we will see how Amazon generally treats cancellations at the various stages of an order.

If you have just placed your order in the last 20 minutes, or even the last hour, it is possible that Amazon has not yet started treating it. The company does not debit your payment method before having shipped your item, so as long as you cancel before shipping, you should not have to worry about being debited.

Once the processing of your order is started, Amazon informs you that it cannot guarantee the cancellation of your order. You can try to cancel an order, and this often succeeds, but your order may be shipped.

Once the order has been shipped, you can no longer cancel it. But don’t worry, you can always send it back. If your box is not open, it is even easier, but even if you have opened it, in most cases, you can return the items to Amazon for a full refund.

How to cancel an Amazon command which has not been shipped ?

As indicated above, if your order has not been shipped or is being shipped, you can generally cancel it before it is invoiced to you. If Amazon has already placed a restraint on your card, it should disappear after the cancellation of your order.
Cancel an Amazon command on your computer

Open the Amazon website in the browser of your choice. If you are not already connected, click the button called “Hello, connection” to connect to your account. Once you are connected, select “Returns and controls” at the top right of the window.

Returns and orders on the Amazon site

Look for the order you want to cancel. Once you have found it, click on the “Cancer items” button on the right side. On the next page, select the items from the order you want to cancel.

Start cancel an item or an order on Amazon

In the left part of the screen, you can select the motive for cancellation from the drop -down list, but this operation is optional. Once you have selected the items to cancel, click the “Cancel the selected items in this command”.

Confirmation of items canceled in an Amazon order

Cancel an order on Amazon with your phone or tablet

If you have the Amazon app on your phone or tablet, open it. Otherwise, go to the Amazon website in the web browser of your device. In both cases, connect if it has not already been done.

In the application, press the icon that looks like a person at the bottom of the screen.

Orders and returns in the Amazon mobile application

Then press the “your commands” button.

On the Amazon website, press your name next to the icon representing a person at the top right of the screen, then press the “Command monitoring and management” button.

Press the command you want to cancel, then lower on the screen, select the “Cancel the command” button. Check the items you want to cancel and choose a reason for cancellation from the drop -down menu, if you wish.

Start cancel in the Amazon application

Press the option “Cancel the checked items” at the bottom of the screen to complete the cancellation of your order.

Finalize the cancellation of an Amazon command in the mobile application.

How to obtain the refund of an Amazon order after its shipment ?

If an order has already been shipped, you can no longer cancel it, but that does not mean that you are stuck with it. Whether an item comes damaged, whether you receive the wrong article or just decide that you don’t want the order when it arrives, in most cases, you can return the items for a full refund.

To start, go to your Amazon command page on the web or in the Amazon application. Find the order you want to return. On a computer, click the “Return or replace the items” button. On a mobile device, press the command, then the “Return or replace items” button located near the bottom of the screen.

Replace or return items in an Amazon command

Select the items to be returned, then choose the reason why you return the article. Click or then press the “Continue” button. On the next page, select how you want to receive refund. You can either refund payment on your initial payment method or on your Amazon balance.

Choose how to receive an Amazon refund

Select again “Continue”, then follow the instructions to print a return label and finish the return procedure. Once this operation is completed, you will have a window to return your items and obtain a full refund.

Note that Amazon offers a return window that ends about a month after the initial purchase, so if you want to return items, you will have to act quickly.

What about orders and digital rentals ?

Things work differently for digital purchases and physical goods. In most cases, you can cancel any accidental purchase and easily get a refund. If you have intentionally bought a book, a film or another digital article and you are not satisfied, you will probably not be able to be reimbursed.

To obtain the refund of an accidental digital purchase, go to the your orders on Amazon page, whether on your computer or a mobile device. Click on digital commands, then search for the item you bought in error.

Digital orders on the Amazon office site

Once you have found it, select cancel your order or return to refund, and indicate the reason for cancellation if you wish. If you cannot cancel the article, it means that you are outside the return period. In this case, the best is to contact customer service. Note that Amazon can also limit your ability to return digital commands if you do it too frequently.

Back for reimbursement on Amazon

Subscriptions also work differently. Fortunately, we have already approached several of them, such as our guide on the termination of your Amazon Kindle Unlimited subscription.

If you have decided not to bet everything on Amazon, we can also help you. As the price continues to increase, more and more people decide not to keep Amazon Prime. If this is your case, consult our guide to cancel Amazon Prime before being invoiced again.