EXERED: The terms for the Internet offer

Termination can also be free in some cases ::

Livebox Orange Internet Subscriptions of Orange Internet subscriptions

Orange Internet box termination costs are made up ::

• Of fixed costs which depend on the subscription.
• Variable costs that depend on the subscriber’s commitment period.

Termination can also be free in some cases ::

• Uncover zone move.
• Illness, handicap, death, over -indebtedness, bankruptcy, imprisonment.

• What are the costs to pay when the Orange Internet subscription is terminated ?
• What are the fixed costs for the termination of an Orange Internet box ?
• What are the additional costs with the termination of the orange box ?
• Costs in the event of non-return of equipment
• How to terminate your livebox without paying termination fees ?
• How to terminate its Orange Internet offer ?

The content of this page was verified by an editorial expert on the date of 05/05/2021

Terminate an internet box subscription generally involves paying costs. However, the amount to be paid to its Internet access provider for the termination of a fixed subscription depends on several factors. The basic amount of these costs generally varies from one ISP to another. For the rest, it all depends on the still valid commitment period. Mapetitebox offers, through this guide, to Discover how to calculate your termination costs For holders of an Orange Internet box subscription.

What are the costs to pay when the Orange Internet subscription is terminated ?

Orange Internet Box subscriptions are conventional fixed offers. In fact, for customers of the historic operator wishing to terminate their contract, two types of fees should be taken into account when terminating the subscription.

What are the different termination costs applied by Orange when terminating a livebox ?

• Fixed costs, which depend only on FAI.
• Possible costs related to the duration of engagement which binds the subscriber to the FAI.
• Potential additional costs in the event of non-return of the material made available.

The move of an Orange Internet box can lead to the termination of the contract.

What are the fixed costs for the termination of an Orange Internet box ?

Orange is the historic operator of France. Due to its status, the ex-France Telecom has a most efficient mobile network and of the most developed fixed infrastructure. In terms of internet boxes, Orange offers one of the most basic internet box ranges.

Orange has three Internet box subscriptions in its catalog:

• Livebox;
• 4G Home subscription;
• LIVEBOX UP.

Each of these subscriptions involves line opening costs, but also Closing costs. In the case of the latter, it is customary to talk about termination fees.

Orange internet box costs are ::

• 50 € with Livebox and Livebox Up subscriptions;
• 0 € with the 4G Home subscription.

These fixed costs occur at the time of termination itself. They are applied to the last invoice that FAI send. We must also add to that the last monthly payment due to Orange. However, in addition to these fixed costs, there may be additional costs, the amount of which is variable, and depending on the commitment period and the restitution of the equipment.

Read also keep your Orange email address after termination

What are the additional costs with the termination of the orange box ?

In addition to fixed fences of € 50, Orange Livebox subscribers may have to pay additional costs when terminating the Livebox. These costs, as has just been mentioned, depend on the subscriber’s commitment period. This is not the total period, but remaining months of engagement that must be taken into account. This applies in compliance with the Châtel law.

Thus, if an Orange subscriber wants to terminate during his commitment period, he must pay:

• all the monthly payments due to the first year of engagement;
• 25% of monthly payments due for the following months which cover the total commitment period.

Generally, The duration of engagement of Orange Internet box subscriptions does not exceed 12 months, which strongly limits the termination costs. Thus, the Livebox Fiber subscriber who terminates 9 months before the end of his commitment must pay 50 € of fixed costs. He must also pay the equivalent of 9 complete monthly payments of his subscription, a total of 50 + (9 x 41.99) = € 427.91.

If the subscriber benefits from a promotional price

Throughout the year, operators, and Orange in the first place, offer promotions on Internet boxes. However, it’s still the price excluding promotion which applies in the calculation of termination fees. Thus, even if the subscriber pays only € 22.99/month the first year, instead of € 41.99, it is the amount of € 41.99 that is taken into account.

Costs in the event of non-return of equipment

At the termination of a Box Internet subscription, the subscriber is required to make the equipment made available by FAI. For that, The latter transmits a return label With all the instructions to follow at the time of termination. If the subscriber does not return the equipment as soon as possible, said equipment can be billed by FAI. This is then likely to cause considerable costs in addition to the termination costs already mentioned. In the case of orange, in the event of unrestured equipment, or returned within more than 15 days, costs are expected.

In the event of non -return of the equipment, the Orange operator may apply costs.

What are the costs to be expected for contracts after May 19, 2016 ?

• Livebox: 100 €.
• TV decoder: 200 €.
• Airbox: 49 €.
• Fiber adapter case: 100 €.
• TV key: 49 €.
• Wi-Fi repeater: 100 €.

Advice from mySmallBox

The return package must be prepared and sent upon receipt of the return label. All the elements to be returned are normally listed, It is therefore strongly recommended to scrupulously follow this list. Internet boxes and decoder cables are well to reach. Finally, for more security, it is also recommended to take pictures of the package with all the elements in it, and to keep the tracking number.

How to terminate your livebox without paying termination fees ?

There are certain cases in which the subscriber can be exempt from the termination costs of his Orange Internet box subscription. First of all, if it is a move or a change of offer, the termination is not necessary. However, in the event of a change of ISP, the procedure is impossible to avoid. In some cases, however, The subscriber can be exempt from termination fees if this is a legitimate reason. These reasons must nevertheless be justified to FAI.

Legitimate reasons to terminate your subscription at no cost
XDSL or fiber optic outdoor move	Proof of domicile + Orange eligibility test
Handicap or illness making it impossible to use services subscribed	Medical certificate
Death	Death certificate
Overview / bankruptcy	Notification of admissibility in over -indebtedness committee
Dismissal of a permanent position	Dismissal certificate
Imprisonment of 3 months or more	Penitentiary accommodation certificate
Force majeure as defined by the French courts.	Court document justifying a case of force majeure.

Read also compare available Internet box subscriptions

How to terminate its Orange Internet offer ?

To terminate your Box Internet subscription, you must first call Orange customer service to express your request. Once this one is formulated, the subscriber is invited to send a written request by post.

Termination of an Orange Internet box may involve costs.

The registered mail, with acknowledgment of receipt, must be sent to the following address:

• Orange – Customer Service
• TSA 10018
• 59,878 Lille Cedex 9

Or, for optical fiber subscribers:

• Orange – Fiber Customer Service
• TSA 90 017
• 59,878 Lille Cedex 9

Subscribers can also carry out the termination entirely online, From their customer area. From the “Management of your contract” part, just go to the “terminate your offer” tab.

Once the termination request is made, the latter takes effect within 10 days. The subscriber can also give a specific date to which he wants the termination to be effective. Once the termination has been activated, the subscriber retains his access to the space bind for 12 months.

Cancel termination: is it possible ?

As long as the termination is not effective, the subscriber can request the cancellation of this, either via his customer area, or by contacting the operator’s customer service directly.

Refit: The terms for the Internet offer

The termination of your internet contract is done online, without registered letter, from your customer area. Any costs and steps are explained to you here.

We are committed to simplify your efforts to terminate your Internet offer from your customer area:

1- Recover your rio to keep your number.
2- Trell your offer online, alone or with the help of an advisor.
3- Follow or modify the progress of your termination.

Here is the information to know before making your request. No need to send a registered letter, termination can be done online independently.

To carry out these steps, you must be identified in your customer area. If necessary Click on this link to find your username.

Special cases

You want to change your offer or move soon ?

If you want to change your offer, no need to terminate. Develop your offer according to your needs directly from your customer area.
You can move in peace with Orange without needing to terminate your internet offer.

You want to change operator and keep your number ?

It is possible to carry out the portability of your livebox line and/or high speed/very high speed Internet services to another operator. Find the procedures on this page to get your Rio (.

Only your new operator can communicate the portability methods to you. For more information, see the General Subscription Conditions.

Recall your contract for legitimate reasons free of charge

You face an unforeseen event in your life (ex. move abroad), you can end your contract during the commitment period, without cost.
Directly access termination for legitimate reasons.

The course of your termination

Make your request

Before starting:

• Bring your customer number (10 digits) indicated at the top left on your invoice. Only the holder can make this request.
• Termination fees may be requested. They will be indicated to you when you apply
• Taking into account your request is immediate and will be confirmed by e-mail.

Click on this link to access the termination of your contract and follow the steps.

You can also immediately remember by an advisor from the sticker Contact at the bottom of the screen.

Taking into account your termination

• The termination takes effect 10 days after your request or on a later date that you will have specified. It results in the interruption of your Internet services (TV included).
• You keep access to your customer area and invoices of the contract terminated for 12 months.

Also be aware that you can:

• Follow your termination since:

– Managing your contract in your customer area.

– E-mail received for confirmation of taking into account the termination from clickable links.

• Cancel your termination request directly from your customer area, as long as termination is not effective.

Understand your latest invoices

Before the effective termination of your offer, you remain liable for all of your subscription, past communications with your phone by Internet, as well as punctual purchases made.

You will receive your last invoice (unless the amount is equal to zero) 10 days after your termination. It will include the regularization of your offers and options paid in advance, deduction made of any consumption or uses not included and any termination costs.

• If the amount is in your favor, It will be automatically reimbursed within 10 days.
• If your bill is to pay, Its amount will be automatically taken if you had opted for this payment method, otherwise we invite you to pay it with your usual means of payment within 10 days.
• If you have made a Guarantee deposit (TV decoder), It will be reimbursed for you 10 days after the return of your equipment.

After the effective termination of your offer, you can access your invoice history for a period of one year.

Restore the equipment available to you

After validation of your termination, you have 30 days to make livebox, decoder or any other equipment available to you by Orange. An e-mail or a letter will be sent to you to explain the terms of restitution of equipment.