Secure your payments online

*Subscription to remote banking services (Internet, landline, SMS, etc.): free and unlimited, excluding communication cost or provision of Internet access.

How to activate or deactivate the digital key at Hello Bank! Pro ?

How to activate or deactivate the digital key at Hello Bank! Pro ?

For Activate or deactivate your digital key, Go to the Hello Bank application!*, “My space” section,> “My parameters”> “digital key”. You just need to define the name of your smartphone and click on the link that will be sent to you by SMS.

For security reasons, your digital key will only be active within 4 working days. Also, if you want to add a beneficiary to your list, you will have to wait 4 days the first activation of the key before you can make it a transfer.

Good to know : To activate your digital key, you must first enter and activate your mobile number from your hello bank app!*, “My space” section> “My parameters”> “Mobile number”. For foreign mobile numbers, the 0 should not be informed after the country code.

*Subscription to remote banking services (Internet, landline, SMS, etc.): free and unlimited, excluding communication cost or provision of Internet access.

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What is the digital key at Hello Bank! Pro ?

BNP digital key

The bank of a changing world

• Research
• Emergency
• Become a customer
• Research
• Access my accounts

You have an emergency ? Select your emergency to find a remote solution.

• Unlock my card
• Oppose my card
• Oppose a check/my checkbook
• Sample
• Challenge a card operation

• Car Insurance
• Home Insurance
• Loss and theft of keys
• Insurance of nomadic devices
• Travel insurance and assistance

Refused card ? Forgotten pin code ? Select the card with which you encounter problems and get help.

Lost or stolen card ? Oppose your card in a few clicks

Lost check ? stolen checkbook ? Oppose a check or your checkbook by following this link

You wish to oppose a direct debit ? Click on the link then select the direct debit to oppose

Auto assistance

If you have a BNP Paribas auto insurance contract, click to display the assistance numbers.

Home assistance

If you have a BNP Paribas home insurance contract, click to display the assistance numbers.

Loss and theft of keys if you have a BNP Paribas Safety or Security Plus contract, click to display the assistance numbers.

Insurance of nomad devices If you have a mobile contract, click to display the assistance numbers

Insurance and travel assistance access your travel insurance space to obtain your travel certificates, consult the assistance numbers or declare a claim.

Access your travel insurance area with our SPB partner

In the event of an emergency, to apply for medical assistance, call the telephone number located on the back of your bank card.

For any other approach, go to the BNP Paribas space of our partner SPB. You can consult the guarantees included in your card, download your travel certificates, declare a claim and manage your refund requests.

Display the mobile menu

1. Manage your accounts
2. Services related to its accounts
3. Options and services
4. Secure your payments on the Internet

Secure your payments online

The principle of online payment

In order to protect you during a bank card purchase on a website, BNP Paribas has a Online payment control system * . This device is completely free. To use it as well as possible, we invite you to consult the explanations below.

The system is based on Verified by Visa / Mastercard Secure Code. The two programs selected by BNP Paribas to protect you from the fraudulent use of your bank card.

The principle is simple, At the time of payment, after entering the usual payment information, you identify as a bank card holder by validating your operation with your Digital key (whose secret code is identical to that used for connection to your accounts) or by entering A code received by SMS bearing the BNP Paribas and Verified by Visa / Mastercard Secure Code logos.

You have to use this device each time you make a purchase on the website of a merchant who joined this program.

_{* Subscription to remote banking services (Internet, landline, SMS, etc.): free and unlimited, excluding communication cost or provision of internet access and excluding alerts by SMS.}

Update your mobile number to be able to pay online

Online secure payment: how it works ?

Did you know

Thanks to the digital key, your 3DSECURE validation goes directly through your Mes Accounts application:

1. Open the My Accounts Application
2. Enter your secret access to your accounts
3. Your operation is validated !

Check the status of your payment directly on the e-merchant website.
All BNP Paribas payment cards are affected by this online payment security control system.

Practical authentication methods

The Payment Services Directive (known as DSP2) adapts the payment market to new features and strengthens security by imposing new rules such as customer authentication: customer authentication:

• When purchasing by online bank card,
• When accessing your accounts (every 90 days),
• When you use an account aggregation service (every 90 days maximum).

When you make a purchase on the website of a member merchant, you pay in two steps:
If you have the digital key:

1. You enter the number of your bank card, its expiration date and the 3 digits on the back of the card as usual,
2. Following the appearance of the digital key loading screen, you click on the notification or you open your mobile application
   My accounts, and you will be asked to enter your secret code to validate your online payment.
3. You can then validate your operation

If you don’t have the digital key:

1. You enter the number of your bank card, its expiration date and the 3 digits on the back of the card as usual,
2. On a new screen, you also enter the unique code sent by SMS on your mobile phone at the time of the transaction.
   If you want to have more info on the reinforced SMS

On the line entitled ” Phone Number », Make sure the 4 digits displayed correspond to the Last figures for your phone number.
Otherwise, it is necessary to update your phone number by clicking on: Manage your mobile number.

However, we invite you to activate the digital key in order to benefit from increased security of your online payments.

Blocked card in case of poor entry

Authentication being mandatory, if you make a bad entry (three erroneous entries), a message informs you that your card is now unusable on all the websites of traders who have joined the program Secure use of your bank card.
In this case, you are invited to call 01 40 14 00 11 Available 7 days a week from 9 a.m. to 9 p.m.

Attention

The blocking is only effective on online purchasing sites mentioning Verified by Visa / Mastercard Secure Code, any purchase on another online site, in store or in the form of a withdrawal is possible.

Update your mobile number to be able to pay online

In order to make your purchases on the Internet safely and to carry out certain operations on Mabanque.BNPPARIBAS (addition of a beneficiary for an external transfer), we invite you to update your mobile phone number.

Important

If you hold “SMS alerts **” and/or “Message Service **” and the number you had informed is different from the one you will enter, your number will be updated automatically.

** Subscription to products offering alerts on the situation of the account by SMS.