Activate your SOSH SIM card (portability, subscription, replacement): the step -by -step guide

When the vocal box asks you, say “SIM card” orally. Then register Your mobile number (new or temporary), as well as your Client number 10 -digit. It is specified in your Sosh Mobile subscription confirmation email.

How to activate a SOSH SIM card ?

When you subscribe to a new Sosh mobile package, you are provided to you a SIM card to activate and insert into your phone to access all your services. Find out how to activate this SOSH SIM card in our complete guide.

Sosh SIM card: what is it for ?

When subscribing to a new mobile subscription at SOSH, you are provided a SIM card to insert in your mobile phone. This SIM card includes a number Ims (from English international mobile subscriber identity) which contains the operator’s identifier, that of the customer and the country’s code in which the operator is found.

There SOSH SIM card is also made up of a microcontroller and a storage space which allow you to store customer personal data on your phone. This storage space is made to keep the contact list or connection identifiers belonging to the owner of Sosh mobile plan.

In addition, all its information included in the SOSH SIM card can be transferred to another mobile phone when changing the model. If you stay at Sosh, you just have to insert your SIM card into your new mobile. However, if you Change operator, You must take steps to keep your data. In general, it is only enough to apply for transfer from one operator to another.

The different SOSH SIM card formats

SIM cards, regardless of the operator, have different formats. These different SIM card sizes exist in order to adapt to all types of mobiles: from the classic phone to the latest smartphone to date. Therefore, there are SIM cards in format nano, microphone And mini.

You don’t choose the Size of your SIM card Because it is your mobile phone that makes you need a certain size according to the chosen model. However, there are adapters so that SIM cards can possibly Adapt to all phone models.

SOSH SIM card activation

It is necessary toActivate your SOSH SIM card In order to take advantage of all the services included in your mobile package. The different steps to activate your SOSH SIM card are therefore very important because they allow you to activate your telephone line. They also allow put your mobile phone number into service.

Indeed, without the Sosh Active SIM card, your mobile phone cannot be used because you are not connected to operator mobile network. You can therefore only use your phone to use certain applications already installed such as the calculator, the camera or certain basic games.

Activate the SOSH SIM card for new customers

You are a New Sosh customer And you want to activate your line and your SOSH SIM card ? As soon as you receive your SIM card, call the customer service At 0800 100 740 And say “SIM card”. Once online with an advisor, you will need your phone number and your 10 -digit customer code. You can find this code in your emails sent by Sosh.

If you are skilful with computers and internet, you can also choose fromActivate your SOSH SIM cards Since your Client area on the Sosh site or on their dedicated application “Mysosh».

SOSH SIM card activation for customers

You can activate your new SOSH SIM card From your customer area in Sosh.FR or on the MySOSH application in the tab “Equipment“, Then in”Activate your SIM card».

You can also contact the 740 From your laptop and say “Sim card”. You will need your password that you will find on your invoice and your 13 -digit NSCE number indicated under the bar code of your SIM card.

Activation of the Multi-Sim Sosh card

If you asked for theMulti-Sim option By subscribing your New Sosh package, You will receive by mail:

• 2 SIM cards in 2 separate shipments if you are a new customer.
• A second SIM card for your equipment if you are already a customer.

Once received, you can differentiate the two SIM cards thanks to the logo. Indeed, the SIM card of your mobile package has a blue Sosh logo and the SIM card of your multi-Sim option has an orange gray logo.

To activate the SIM card with the gray orange logo:

• Insert the card with the Blue Sosh logo in your mobile.
• Insert the card with the Lgray orange orange In your equipment (tablet, mini-PC, etc.))
• Contact it Sosh customer service at 740 Or Go to your customer area.
• Make the request for Activate the second SIM card
• Validate and Use your two SIM cards

SOSH SIM Activation Time

The activation time for your SOSH SIM card is 30 days Following the reception of the card. Once the online activation is requested, your SIM card will be active directly. If your SIM card is still not active, you can contact SOSH customer service by email or by phone.

Portability and activation SOSH SIM card

If you have subscribed a Portability package To keep your number, simply click on the link received by email to access your order tracking. Once on it, you can Choose the portability date for your phone number And enter your SIM card number. You can therefore activate your SOSH SIM card on the date chosen for portability, simply by clicking on “Activate your sim».

In order to carry out the portability of your telephone number from one operator to another when you subscribe to your new package, you will be asked for your Rio code.

Updated on 05/10/2021

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Activate your SOSH SIM card (portability, subscription, replacement): the step -by -step guide

To take advantage of your SOSH package, you must activate your SIM card. To do this, make up 0 800 100 740 or go to the MySosh application. Where to find your PIN code ? What to do in case of trouble ? We explain everything you need to know to activate your SOSH SIM card below.

• The essential :
• You can activate your SOSH SIM card via your customer area or your MySosh Application.
• If you do not have a SOSH customer account, you can activate it by phone at 0 800 100 740.
• Your Sosh Pin Code By default is on the support of your SOSH SIM card.
• In case of issue, Contact Sosh customer service.

How to activate my SOSH SIM card ?

You have just received your SOSH SIM card ? Good news: you can activate it by telephone Or by Internet From your Sosh customer area and your MySosh application. To do this, follow the instructions below.

�� Activate your SOSH SIM card by phone

For Activate your SOSH SIM card by phone, You have 2 solutions.

1. From an orange or sosh line : you can compose the 740 From the phone of a loved one.
2. From another line : you can also compose the 0 800 100 740 From a line from another operator.

The two numbers redirect you to the same service which is open every day, from 8 a.m. to 10 p.m. The call is free in mainland France.

When the vocal box asks you, say “SIM card” orally. Then register Your mobile number (new or temporary), as well as your Client number 10 -digit. It is specified in your Sosh Mobile subscription confirmation email.

Once your SIM card is activated, you can insert it in your smartphone. Then just turn on your mobile and type Your SOSH PIN code To take advantage of your package.

�� Activate your SOSH SIM card by Internet via the customer area or the Myosh app

If you already have a customer account, you can also activate your SIM card via your SOSH customer area or your MySOSH application. To do this, follow the steps below:

1. Go to the section “Manage and help out”.
2. Then click on the button “Activate your SIM card” .
3. Finally follow the instructions on your screen to activate your SOSH SIM card.

And there you have activated your SIM card ! Insert it in your smartphone and turn it on before registering your PIN code. You can now enjoy everyone Your Sosh mobile services.

You want to take advantage of Sosh Mobile promotions ?

PIN code and PUK SOSH code: how to find them ?

How to find your default PIN code ?

After activating your SOSH SIM card, you must register your default Sosh PIN code to access your mobile services. A question therefore arises: how to recover your default PIN code ?

Nothing could be simpler: you just have to bring yourself Support received with your SIM card. Your default PIN code is registered.

Note that in general, the default PIN code assigned by SOSH is “0000”.

For security reasons, it is advisable to Change your PIN code After your first use. To do this, go to your smartphone settings at the “Safety” section on an Android mobile and “Cellular data” on an iPhone.

How to find your PUK code ?

You forgot your PIN code ? In this case, follow the steps below to Unlock your smartphone ::

1. Block your smartphone by registering 3 bad pine codes.
2. Recover your PUK SOSH code. To do this, you have 3 solutions:
   • Since theMySosh Application, Go to the “Mobile” section then “Manage and troubleshoot”, then “Blocked SIM card – Get your Puk code”.
   • By phone, dial the 740 or 0 800 100 740 and select “Obtain your PUK code”.
   • Take support for your Sosh SIM card And read your PUK code.
3. Register your PUK code on your smartphone.
4. Then reset your Sosh pin code.

Remember to choose a PIN code that you will remember and note it somewhere in your accommodation so as not to block your SOSH SIM card again.

You have blocked your PUK code ? Attention, after 10 unsuccessful attempts When entering your PUK code, your SIM card is definitely blocked and you will have to contact SOSH customer service for Ask for a new SIM card.

I can’t activate my SOSH SIM card, what to do ?

In case of problem when activating your SIM card, You can contact Sosh customer service. To do this :

• call him 3976 (Open Monday to Saturday from 8 a.m. to 8 p.m.).
• Go to the Sosh cat From your customer area, at the “Contact Sosh” section.

You have activated your SIM card, but your smartphone tells you that it is not activated ? try restart your phone. Also specify that you can follow your order and the arrival of your SOSH SIM card from your customer area or the MySOSH application.

FAQ: Current questions on activating its SOSH SIM card

How much is the activation of its SOSH SIM card ?

When you subscribe to a Sosh package, You are charged € 10 for activating your SOSH SIM card. The renewal of the latter is then free In the event of a technical problem, theft or loss.

What is the delay to activate your SOSH SIM card ?

To receive your SIM card, you must wait on average 3 working days. Once the activation procedures have been completed, your SOSH SIM card is activated within a period of 2 hours.

It should also be noted that after receiving your SIM card, you have 30 days to activate it. Once this period has passed, it will be blocked and you will have to order a new SIM card to take advantage of your mobile services.

Can we activate your SOSH SIM card before portability ?

When you request portability at Sosh, that is to say when you subscribe to a mobile offer at Sosh by asking to keep your phone number, the operator attributes you A temporary number Time to recover your old number.

You can chooseActivate your SIM card with your temporary number or wait to recover your old mobile number to activate it (up to 30 days).

The procedure is the same, that you want to activate your SIM card before or after your portability, namely:

• Compose the 0 800 100 740 From any phone.
• Go to your SOSH customer area or your mobile application.

How to know if my SOSH SIM card is activated ?

To find out if your SOSH SIM card is activated, just insert it into your smartphone:

• If you can Register your PIN code, So your SOSH SIM card is activated.
• If your smartphone tells you to activate your SIM card, then it is not yet activated.

If you have already taken the activation procedures and your SIM card is still not activated, Wait 2 to 4 hours Before calling Sosh customer service. Activation of your card can simply take longer than expected.

How to activate a second SIM card with the Multi-Sim Sosh option ?

The activation procedures for a second SIM card as part of the Sosh multi-Sim option are The same as for a standard SOSH SIM card.

You can activate it:

• Since your Sosh customer area Or your MySosh application.
• By calling the 0 800 100 740.

Updated on 08/31/2023

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.