How to activate a Bouygues Telecom SIM card in 5 minutes?, Bouygues network breakdown today: what solutions?

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Activate a Bouygues SIM card: how to do

Once your order is validated, Bouygues Télécom will automatically take care of Transfer your phone number and terminate your package with your former operator. The portability period is generally 3 working days. You will receive a confirmation by email or SMS.

How to activate a Bouygues Telecom SIM card in 5 minutes ?

You want to activate your Bouygues Telecom SIM card, but you don’t know how to do it ? Whether you have a mobile plan, a prepaid or 4G internet offer, we explain how to easily activate your SIM card and which contact in the event of a problem.

The essential
Several offers offered by Bouygues Telecom require a SIM card To operate: mobile plans, prepaid cards, 4G keys, 4G box and the 5g box Bouygues.
It is indeed possible toActivate your Bouygues SIM card by phone, Internet or in stores For mobile plans and 4G keys.
A SIM card prepaid only activates by telephone.
From the moment you receive the Bouygues SIM card, you have 30 days To activate it.You will be notified by email as soon as it is effective. It takes about 6 hours To be able to use your line.

How to activate a Bouygues Telecom prepaid sim card ?

Customers Bouygues holders of a prepaid offer cannot activate their mobile line themselves. Indeed, they must imperatively turn to the operator’s customer service and request the activation of their SIM card, If they wish to be able to take advantage of their prepaid offer. To do this, several possibilities are available to them.

Since prepaid card offers Bouygues are only marketed in store by the operator, you can ask an advisor that he directly activates your SIM card When you buy it in store.

In addition, if you buy your prepaid card Bouygues in one of the 50,000 points of sale at your disposal (tobacco offices, Relay, etc.) or on the website of a dealer affiliated with the operator, you can go to one of the shops Bouygues To be activated, or to contact customer service by phone.

The numbers to be favored in your case are the 634* From a mobile Bouygues Telecom, where the 1034** From a mobile from another operator or a fixed line. If you are abroad, you can request the activation of your line by composing the +33 668 634 634***.

* Free expectations, then communication deducted from the package (0.25 €/min)).
** Price of a local call to France. Billing can vary depending on the tariffs of your operator.
*** Price of a local call to France.

In order to accelerate taking into account your activation request, the operator advises to restart the mobile. If the message “SIM card refused” Or “Sim card rejected” is displayed when your mobile turns on, it will be your responsibility to check that your SIM card is properly inserted.

Activate the Bouygues SIM card with a classic mobile package

The operator leaves you the possibility ofActivate the Bouygues SIM card of your mobile plan Bouygues Or B & you, faster and in all simplicity.

When you take out a mobile package Bouygues Telecom online, the delivery of your SIM card Until your home is provided free of charge by the operator. Upon receipt of the latter:

Insert the SIM card in your mobile;
Go directly to your Online customer area ;
Click on the option Follow my order of the section My account ;
Connect with your identifiers and password;
Access the Tracking your order ;
Click on the button Enable, corresponding to the 5th and last step: “Activate my line” ;
You will then be Mail warned, As soon as activation of your mobile line is effective.

It is also possible toActivate your Bouygues SIM card directly via the mobile application Bouygues customer area.

In addition, you can always opt for the subscription of a mobile package in the store. In this case, an advisor will directly take care ofActivate your Bouygues SIM card. You will be able to fully benefit from your mobile offer, without having to carry out any other approach.

How to activate a replacement SIM card ?

In the event that the format of SIM card ordered would not be supported by your mobile, that you would have lost/broken it or that the latter simply would not have arrived at good port; It is possible to ask for a new SIM card.

For’Activate a SIM card replacement, the steps are somewhat different:

Connect yourself to your customer area at first;
Click on the option Manage or troubleshoot in category “My mobile” of the line concerned;
Meet in Emergencies and troubleshooting ;
Go to Manage my SIM card block ” EMERGENCIES “ ;
Click on Activate my SIM card To make your request. The last 3 figures appearing on your new SIM card will then be requested.

Bouygues: activate the SIM card with a 4G key

That you subscribe an offer SIM card online internet key or in stores, you will have to Activate your Bouygues SIM card From your customer account. Once identified, click on the tab My orders, then on Activate your line.

Validate your request and wait until you receive the email confirming you to activate your line, to use your services. If you have placed online, you can also Activate your Bouygues SIM card by clicking directly on the activation link in the confirmation email.

How to activate the SIM card of a 4G box or 5g box ?

When you subscribe to a 4G box or 5g box offer in store, the advisor gives you a SIM card pre-activated to save you time and facilitate its installation.

It is the same when you receive your 4G/5G Bouygues box Internet ordered. You just have to insert the SIM card supplied with the 4G/5G Box To start enjoying your internet envelope on all your devices.

Want to enjoy a 4G box in Bouygues ?

Activation times to activate its Bouygues SIM card

From the reception of your Bouygues SIM card, delivered as a priority letter, you will have a period of 30 days To activate. If you do not activate it in time, your SIM card will be unusable and you will have to ask for another.

On the other hand, once you have made the activation request, you have to count on average 6 hours So that your new mobile line is operational. This activation period concerns almost all offers SIM card of Bouygues : Mobile packages (Bouygues Or B & you), prepaid cards and 4G keys.

As a holder of an offer 4G Box Or 5g box, You will not need to wait for your SIM card be activated; Since the latter is already when you receive it.

Who contacts in the event of a problem when activating a Bouygues SIM card ?

The historic operator Bouygues Telecom Leave several alternatives to his subscribers to contact him. Thus, in the event that you encounter any difficulty in Activate your Bouygues SIM card, You can use one of the following ways to get help.

By telephone

If the slightest problem arises at the time ofActivate your Bouygues SIM card, You can contact customer service by phone to obtain quick and personalized assistance.

To do this, it is advisable to compose the 614 From a Bouygues mobile or the 1034, From a fixed position or a mobile line from another operator. The number to call if you are abroad is the +33 668 634 634. Bouygues advisers are available Monday to Saturday, from 8 a.m. to 8 p.m.

On the Internet

In addition, you can also get help by consulting the section Assistance On the operator’s website. From there, you can consult the Faq and choose the theme corresponding to your case; as it happens Mobile, Internet key and tablet Or Offers and invoices (Your offer and your options> Understand and change your offer> Know everything about 4G Box Bouygues Telecom)). A multitude of tutorials will accompany you step by solving your problem.

If you cannot find the answer to your question, it is also possible to consult the different discussions on the Assistance forum. You can also ask your question directly by creating a subject; so that a member of the community or an advisor helps you. Finally, it is always possible to contact an advisor via the live chat, open Monday to Saturday from 8 a.m. to 8 p.m, or by sending a private message to one of the Bouygues social networks (account Twitter Or Facebook)).

In store

You can obviously go to the Bouygues store closest and explain your problem to an advisor. However, you will have to remember to bring your mobile and your Bouygues SIM card to activate, if you want said advisor to help you.

Updated on 05/03/2023

Enzo is a specialist in the Bouygues supplier and more generally smartphones.

Activate a Bouygues SIM card: how to do ?

When you get a new Bouygues SIM card, its activation is essential to be able to take advantage of the services included in the offer you have joined, thus putting the number awarded. You have just taken out a Bouygues Télécom package but you don’t know how to activate your new SIM card ? If you have just changed operator for Bouygues, the activation process will not be the same as for current customers. Follow our guide to know everything about activating a SIM card at Bouygues Telecom, whatever your situation.

You want to subscribe to a Bouygues offer ?

The essential
A Bouygues SIM card prepaid activates By phone at 1064.
Activating a Bouygues SIM card classic is done directly on his Customer Area.
For Bouygues customers wishing Change SIM card, different rates apply depending on the reason for change and activation is automatic.
If you are new customer Bouygues Télécom, keep your number current thanks to the portability.

The 2 types of Bouygues SIM card to activate

There are mainly 2 types of SIM card: the SIM card prepaid, and the SIM card that is obtained by subscribing to a Classic package. Depending on the type of card, the activation mode will not be the same.

Activate a prepaid SIM card by phone

SIM card

A prepaid SIM card has many advantages because it allows you to enjoy the mobile services of an operator Without being subscribed to it. Its operation is very simple: you can buy the SIM card in Bouygues store or in one of the 50,000 proximity outlets (tobacco offices, press houses, etc.), and when all the services included, have been consumed, you can recharge.

To activate your prepaid SIM card, simply contact Bouygues Telecom customer service by phone (1064). A Bouygues advisor will carry out the operation in a few minutes and your SIM card will be active within a maximum of 6 hours. Also be sure to turn off and turn on your phone to activate the process. In reality, the activation time is generally much faster.

If a message “SIM not valid SIM”, “SIM refused” or “rejected SIM card” is displayed, Check that your card is well inserted in the port provided for this purpose. Also check the state of the SIM card (scratches …). It may be defective. In this case, contact Bouygues Telecom customer service.

Attention you have a delay in 30 days after reception To activate your Bouygues Telecom prepaid SIM card.

Activate a classic Bouygues SIM card

If you want to activate a Bouygues SIM card obtained by subscribing to a classic package, the process will generally be carried out on your Bouygues Telecom customer area.

Consult the internet woman computer

When you are connected, just follow the steps below:

Go to the section “My orders” of your customer area.
Then click on “I consult my mobile orders”.
A confirmation window appears: you just have to Click on “Yes” To confirm the reception of your Bouygues SIM card.
In the section “Tracking control”, Find the mobile line concerned and click the button “Activate my line”.
When the confirmation message appears, Click on “OK”.
Your line will be active in a few minutes or hours.

If you bought your Bouygues SIM card at the store, You can also go to the store to activate it. Bouygues Telecom advisers will be able to activate your SIM card very quickly after a few manipulations.

Note make sure you Enter the PIN code of your Bouygues SIM card when you start your phone. You will find it on the support of the SIM card, but most of the time, the operator defines the code 0000 by default. As a safety measure, it is strongly advised to change your PIN code by going to the settings of your phone.

Bouygues SIM card change: how it works ?

two SIM cards

If you have to change your Bouygues SIM card, the process will not be the same as when acquiring a new SIM. Indeed, Different prices can apply depending on the reason for change, and The activation process is automatic.

The prices of a Bouygues SIM card in the event of a replacement

If you have to change your current SIM card, the price of your new Bouygues SIM card may vary depending on the situation in which you are:

Loss or flight	Renewal (special web or customer service store. ))	Change for a prepaid card	Defective SIM card
20 €	10 €	20 €	Free

Finally, whatever your situation, you can install your SIM card in your phone and activate it as soon as you receive it.

You prefer an ESIM Bouygues dematerialized card ? Instead of your physical sim, it is possible to opt for an ESIM Bouygues Telecom virtual card. Its basic price is 20 €, but she is offend for any subscription to a Sensation package and will cost you Only 10 € in the event of a replacement.

How to activate my new Bouygues SIM card ?

When you have to replace your SIM card, 2 situations are available to you: the subscription to a package without purchase of mobile and without demand for portability, or the subscription to a package including Smartphone advantages.

SIM TELEPHONE

In any case, no approach will be required on your side; The activation of your new Bouygues SIM card is automatic. On the other hand, the activation period will not be the same following these 2 situations:

Package without purchase of mobile and without portability request: automatic activation of the SIM card 4 days after his expedition.
Package with smartphone advantages: automatic activation of the SIM card in the hour following the application for activation.

Note in some cases, it may happen to you Receive an SMS inviting you to activate your SIM card. You will then suffice from answer “yes” to this SMS, and your SIM card will be directly activated. If necessary, you can proceed with manual activation of the card on your customer area, in the order followed by order.

How to keep your contacts when changing Sim Bouygues card ?

When you receive a new Bouygues SIM card, saved contacts on your old SIM cannot be transferred on the news. In order to keep them, 3 solutions are available to you:

In case you do not change the phone, the simplest and common solution is simplySave your contacts on your phone and not on the SIM card. The process may differ depending on your phone model.
It is also possible to save your data on a online cloud service such as iCloud, Google Drive or Dropbox.
Finally, you can also save your contacts By synchronizing them with messaging Like Gmail, iCloud, Yahoo etc.

Can I keep my phone number when renewing SIM ?

If you change operator for Bouygues Télécom and you are a new customer, you can keep your phone number for free and easily thanks to portability. To do this, simply follow these 3 very simple steps:

Rio Mobile code

Compose it 3179 To get your RIO number (operator identity statement) From the number you want to keep.
When you order for your new package at Bouygues Télécom, check the box “I want to keep my current mobile number”.
Then indicate your Rio number.