Your TV does not have an image and no sound but the light is on

Depending on the situation, troubleshooting can take place directly and your device is put back in service. If you should obtain a replacement part, a quote is presented to you and a new date of appointment is agreed to make the repair.

Household appliances: troubleshooting solutions

With 2.5 million interventions per year and more than 1.5 million devices repaired, Darty is the 1st after -sales service in France. Whether you are looking for your household appliances or want to turn to home household appliance repairers, we offer the best possible solutions.

The repairer is you !

We do not necessarily realize it but 1 out of 2 failure can be repaired without the help of a technician. In order to make you gain autonomy and make you progress in Do It Yourself*, we have thought of everything: by going to the Darty after -sales service, you benefit from mutual aid forums dedicated to each of your products. If for example your Dyson V11 in fact, you can consult other users with the same broom vacuum to have their opinions and their observations. Relevant responses enlighten you for your appliances of brands Indesit, Whirlpool, Proline, Bosch, Electrolux, Neff, Siemens, Brandt, Rosières, Miele, De Dietrich, Sharp, SMEG and many others.

But that’s not all ! Experienced technicians are present to give you additional indications if necessary. They create Custom tutorials To help you help out your device, whether it is a dryer, a sound bar, a phone, an electric scooter or a steam plant.

To help you use your devices in the best conditions as well as possible, our experts share their advice in order to know how to avoid breakdowns and maintain your products so that they remain functional longer.

*DIY

Store support

If it is not possible for you to carry out a self-repaction, you can go to the nearest Darty store to deposit your appliance in the counter for. You then have a quiet mind knowing that your product is taken care of by professionals. Our specialists do everything you need to put your toaster, your espresso machine or your Magimix in working order. In addition, any intervention is 6 month warranty.

Home intervention

For bulky appliances or for any item that you cannot deposit in store, Our repairers make the trip to you. After making an appointment according to the availability that suits you, a technician makes the diagnosis to determine the origin of the breakdown or the anomaly.

Depending on the situation, troubleshooting can take place directly and your device is put back in service. If you should obtain a replacement part, a quote is presented to you and a new date of appointment is agreed to make the repair.

Darty Max: repair without headache

With the Darty Max subscription, in addition to the repair without additional cost of your eligible device, you benefit from priority home intervention for large products. The Darty Max subscription also simplifies the maintenance of your devices. Each year, a review of your devices is organized in Visio in order to control their condition. Several formulas are offered to cover your home:

• The “essential” formula covering large household appliances (washing machine, hob, wine cellar, etc.)
• The “Evolution” formula covering large household appliances, small household appliances (microwave, kitchen robot, coffee machine, etc.) and TV/sound (video projector, home cinema, headphones, etc.)
• The “integral” formula covering large household appliances, small household appliances, TV/sound, photo (reflex, bridge, camcorder, etc.) and multimedia (computer, tablet, printer, etc.)

Now discover some of the most common household appliances as well as the means to resolve them and advice for using your devices.

• Dishwasher: how to repair ?
• My washing machine is broken: how to fix it ?
• Identify and repair my refrigerator failure
• My oven encounters problems. Is it broken down ?
• I have problems with my baking sheet and I need help
• I encounter problems with my microwave. How to troubleshoot it ?

Looking for a repairer near you ? We have what you need :

• Find a repairer in Paris
• Find a repairer in Marseille
• Find a repairer in Lyon

Darty Max, find all her advantages

Darty used – Find all the 2nd -hand items

Darty after -sales service, find all the tips via the after -sales service community

• Support in store from € 59For small household appliances and multimedia
• Home intervention from € 89For large household appliances and TVs over 43 “

• Workforce from 39 € and spare parts not included
• Valid on only 1 product from your home

Make an appointment at 0 978 970 970 (Local price)

* Eco-participation prices DEEE included (amount displayed on each product sheet).

Deee Eco-Participation

This is an amount paid by consumers for any purchase of a device and donated to an Eco-Organism whose mission is to take care of the treatment and recycling of waste electrical and electronic equipment (DEEE).

Deee eco-participation has applied to electrical and electronic products since 2006 in France.

Its amount depends on the product purchased. Each distributor or manufacturer adheres to an eco-organization and applies the amount of eco-participation thereof.

You can consult the different eco-participation scales on the following sites:

What’s the point ?

The amount of eco-participation is used to finance and improve the collection, depollution and recycling of old products.

Recycling and recycling of your old devices
(excluding purchase made on our marketplace)

For electrical and electronic equipment, Darty has been committed for many years to facilitate recycling.

By choosing delivery by Darty, Darty undertakes to take over your used equipment for free at your home when delivery of your new device. You can even give a second device ** to delivery people if you wish.

For deliveries by carriers or withdrawals in stores and parcel relay, you can deposit your old device* in the store closest to you.

In addition, in store of collection spaces are at your disposal to deposit in particular your used small devices and consumables (batteries, cartridges, bulbs and neon lights).

These devices are then entrusted to eco-organizations, specialized in the treatment, enhancement and elimination of WEEE.

Since 1984, Darty has been a partner of the Solidaire desire network (new company towards integration by the economy): a third of large household appliances taken up with customers are entrusted to them. Want them sorts them, cleanses them, repaires them, reconditions them and resells them used in its network of stores, thus participating in reintegrating dozens of people each year.

*Within the limit of the quantity and type of product sold or the products it replaces.
** Device from a family of Darty products, available under the same accessibility and size conditions.*Device of a family of Darty products, available under the same accessibility and size conditions.

To find out more, click here.

* Eco-mobilier price included (amount displayed on each product sheet).

This is an amount paid by consumers for any purchase of a piece of furniture and donated to an Eco-Organism whose mission is to take care of the treatment and recycling of old products.

The furniture eco-participation was set up in France in 2013 and concerns all furnishings (furniture, bedding, seats).

Its amount depends on the product purchased. You can consult the eco-participation amounts on the Eco-Mobilier site.

What’s the point ?

The amount of eco-participation is used to finance and improve the collection, depollution and recycling of old furniture.

Recycling your used furniture equipment

Because environmental protection is everyone’s business and there is no small gesture, Darty supports you to offer a second life to your furnishings.

• We are committed to collecting your old furniture for free for any acquisition of a new furniture delivered to your home. The recovery will be on a used product equivalent to the purchased product (in terms of function and volume), by appointment with our customer service.
  See all Darty services
• You can donate your equipment to lengthen its lifespan. To this end, there are several specialized platforms such as give.org, geev.com or everything.com
• You can resell your equipment on the second-hand market via voids-greniers or clearance sale.
• You can entrust your equipment to resources or associations like Emmaüs, so that they are repaired and sold at low prices. Under certain conditions of volume and states, they can move to your home, by appointment, to collect your old equipment. These products will then be sold at reduced prices while allowing people to reintegrate professionally.

To search for collection solutions closest to you, discover the eco-mobilier geolocation service: https: // www.maisondutri.fr

Free delivery from 35 €

2 years warranty

Click & Collect ® 1h

Your TV has no image and no sound but the light is on

Your TV has no image and no ? The screen is black or slightly lit ? An indicator remains on ? Do not panic we have solutions to help you.

To resolve this breakdown of your TV, follow the steps:

Step 1: Check the switch of your TV

Make sure your TV is on and not in standby by pressing the button on the front.

See all steps
Go to the next step >>

Step 2: Check all sources connected to your TV

Test on several channels, with a DVD, a decoder, try to display the configuration menu for your TV.

If the image appears with another source, the problem therefore comes from a particular source.

Make the settings again by referring to the instructions of your source (DVD player, Home-Cinema. )). If it is TNT, make a new channel setting by checking that the antenna is well connected to TV.

See all steps
Go to the next step >>

Step 3: Make an electric reset of your TV

If the problem is not solved, the problem is surely due to a bug of the software and/or the micro-processor of your TV. To resolve this concern:

• Disconnect the sector outlet,
• wait two minutes,
• Then reconnect it.

See all steps
The problem persists ?
The problem persists ?

A question about the use of your device ?

Even more services

Darty after-sales service: technicians at your service

A breakdown product ? A question about how your device works ? Our after -sales service technicians listen to you to find a solution to

Find the notices of his devices

Our solutions to easily find the notices of its devices purchased from Darty.

Home repair and home appliance

Bought from Darty or not. More than 600 approved technicians work in 24 hours* at your home. Contact us on 0 978 970 970

The © Darty button

* Eco-participation prices DEEE included (amount displayed on each product sheet).

Deee Eco-Participation

This is an amount paid by consumers for any purchase of a device and donated to an Eco-Organism whose mission is to take care of the treatment and recycling of waste electrical and electronic equipment (DEEE).

Deee eco-participation has applied to electrical and electronic products since 2006 in France.

Its amount depends on the product purchased. Each distributor or manufacturer adheres to an eco-organization and applies the amount of eco-participation thereof.

You can consult the different eco-participation scales on the following sites:

What’s the point ?

The amount of eco-participation is used to finance and improve the collection, depollution and recycling of old products.

Recycling and recycling of your old devices
(excluding purchase made on our marketplace)

For electrical and electronic equipment, Darty has been committed for many years to facilitate recycling.

By choosing delivery by Darty, Darty undertakes to take over your used equipment for free at your home when delivery of your new device. You can even give a second device ** to delivery people if you wish.

For deliveries by carriers or withdrawals in stores and parcel relay, you can deposit your old device* in the store closest to you.

In addition, in store of collection spaces are at your disposal to deposit in particular your used small devices and consumables (batteries, cartridges, bulbs and neon lights).

These devices are then entrusted to eco-organizations, specialized in the treatment, enhancement and elimination of WEEE.

Since 1984, Darty has been a partner of the Solidaire desire network (new company towards integration by the economy): a third of large household appliances taken up with customers are entrusted to them. Want them sorts them, cleanses them, repaires them, reconditions them and resells them used in its network of stores, thus participating in reintegrating dozens of people each year.

*Within the limit of the quantity and type of product sold or the products it replaces.
** Device from a family of Darty products, available under the same accessibility and size conditions.*Device of a family of Darty products, available under the same accessibility and size conditions.

To find out more, click here.

* Eco-mobilier price included (amount displayed on each product sheet).

This is an amount paid by consumers for any purchase of a piece of furniture and donated to an Eco-Organism whose mission is to take care of the treatment and recycling of old products.

The furniture eco-participation was set up in France in 2013 and concerns all furnishings (furniture, bedding, seats).

Its amount depends on the product purchased. You can consult the eco-participation amounts on the Eco-Mobilier site.

What’s the point ?

The amount of eco-participation is used to finance and improve the collection, depollution and recycling of old furniture.

Recycling your used furniture equipment

Because environmental protection is everyone’s business and there is no small gesture, Darty supports you to offer a second life to your furnishings.

• We are committed to collecting your old furniture for free for any acquisition of a new furniture delivered to your home. The recovery will be on a used product equivalent to the purchased product (in terms of function and volume), by appointment with our customer service.
  See all Darty services
• You can donate your equipment to lengthen its lifespan. To this end, there are several specialized platforms such as give.org, geev.com or everything.com
• You can resell your equipment on the second-hand market via voids-greniers or clearance sale.
• You can entrust your equipment to resources or associations like Emmaüs, so that they are repaired and sold at low prices. Under certain conditions of volume and states, they can move to your home, by appointment, to collect your old equipment. These products will then be sold at reduced prices while allowing people to reintegrate professionally.

To search for collection solutions closest to you, discover the eco-mobilier geolocation service: https: // www.maisondutri.fr

Free delivery from 35 €

2 years warranty

Click & Collect ® 1h