How to see your google reviews? And how to leave it

However, it is not enough to collect them. Do you know how to see the reviews on this search engine, to follow your e-reputation ? How to display your reviews on Google My Business or Google Maps, to measure their impact on the credibility of the company ? follow the leader !

Google review: how to see them ?

Harvesting positive opinions on Google improves companies’ performance by 39 % , All sectors combined (CustPlace, 2022). The impact of customer reviews is no longer to be proven: on the preferred search engine of the French, their role is decisive.

However, it is not enough to collect them. Do you know how to see the reviews on this search engine, to follow your e-reputation ? How to display your reviews on Google My Business or Google Maps, to measure their impact on the credibility of the company ? follow the leader !

Customer reviews: How important for your business ?

Customer reviews correspond to the grades and testimonies shared by consumers, following an online or store shopping experience. Companies can obtain these customer assessments in two different ways:

• Spontaneous deposit : customers freely share a notice and a note on the web.
• The opinions requested : Companies send satisfaction questionnaires, via a solution as an opinion verified by Skeepers, to obtain certified and authentic opinions.

On average, authenticated opinions are considered an increase in turnover of 15 % on average (CUSTPLACE, 2022). These opinions impact the credibility, e-reputation and notoriety of the company. Notices are valuable information to be valued: when these contents are published on different web channels (social networks, Google My Business page, etc.), they also increase traffic and natural referencing (SEO) of the company.

You have understood: the collection and dissemination of customer reviews positively impact your business. Users attach more and more importance to it. On average, 88 % of consumers consult the opinions before making a purchase on the Internet, and 73 % have the same reflex before a store purchase (Source: reputationvip).

Figures: Importance of opinions for an online store and for a physical store

How to see its customer reviews on Google ?

Google is the most used search engine in France. Users use it to search for information on a brand, compare several products/services, or be reassured, before making a purchasing decision.

The number of stars and customer testimonies are among the most consulted elements. And since they determine your e-reputation, your duty is to monitor them closely !

See your reviews on Google My Business

To see its customer reviews from a Google My Business sheet, here are the steps to follow on mobile:

• Step N ° 1: Connect to your Google My Business account . You will access your dashboard.
• Step n ° 2: Click on the “Comment” section (often present at the bottom of the monitor).
• Step n ° 3: Click on “Customer”, to access the list of all comments.

Here is how to see your Google customer reviews on computer:

• Step N ° 1: Connect to your Google My Business sheet.
• Step 2: Access the side panel, on the dashboard.
• Last step: Find the “Latest Comments” section to see the most recent reviews, or the “Comments” section to see all the comments.

Google My Business sheet for a business

See your reviews on Google Maps

Here’s how to see its customer reviews from Google Maps, on mobile:

1. Connect to the Google Maps application.

2. Click on the “Menu” button and choose your business page.

3. Last step: click on the “Notice” tab, to see, answer or reread the reviews received.

Here’s how to see its customer reviews from Google Maps, on a computer:

1. Connect to the Google Maps account.

2. Launch the Internet browser linked to Google Maps, and choose your business account.

3. Click on “Notice”, on your company’s file. You will be able to see all customer reviews and evaluations collected.

Customer reviews appearing on Google Maps

Why are some customer reviews invisible ?

Once connected to Google My Business or Google Maps, you wonder why some customer reviews are not found ? Different reasons can impact the display of opinions on the web.

Customer opinion is deleted

If the opinions collected do not respect Google’s rules, the search engine will potentially delete them. When an opinion is deleted by Google, it then disappears definitively from your file. Here are the reasons that generate opinions:

• Of the personal informations (as a phone number) are present in the advice.
• The opinion is a copy and paste : when Google detects duplicates in user content, testimonies are deleted.
• The editor of the opinion is The Google account manager : you are not allowed to submit an opinion on your own business ! Only users can share their testimony on your file.
• The content of the opinion is considered to be shocking, dangerous or off -topic. Relevance of opinions is frequently analyzed by Google.

Customer opinion is placed in queue

During the management and moderation of reviews, the search engine places notice in queues. This step can take several days, before opinions are visible on the internet.

The Customer has not written an opinion

If no customer review is visible on your Google My Business space or your Google Maps file … maybe the problem is elsewhere !

Some Internet users have no Google accounts, and do not wish to create one to share an opinion. Other customers do not spontaneously think of sharing their testimony, after a shopping experience.

To invite them to share their post-purchase opinions, here is our advice: send some satisfaction questionnaires After their online experience or in stores !

Facing of the customer review platform verified reviews

With a platform as verified by skeepers, you facilitate the collection and dissemination of customer reviews on the web. Our solution also has Google as a partner: all reviews collected can be shared on your Google My Business or Google Maps page.

To go further, you can also share and display your Google My Business reviews on your website. All, thanks to the simple and easy installation of A customer review widget. Consult this article to know more !

How to see your google reviews ? And how to leave it ?

Nowadays, Google opinions play an important role in building a good reputation for a company.

However, finding your opinions is a fairly complex thing. These are then the different ways that could help you in order to See your Google reviews.

We will decompose this analysis in 3 parts: Google My Business reviews, Google Map reviews and Google Play reviews

Page contents

See your reviews on Google My Business

It is quite possible to Simply see your Google My Business reviews as well as find the answers you have published.

From a mobile phone or tablet

In order to be able to consult its opinions on Google My Business, it is essential to launch the application from its device. Then, it will be necessary to connect your Google account which is linked to the application.

Then you will be able to directly consult the opinions you have received on Google My Business. This by choosing the “business profile” option then by pressing the “Notice” selection.

From a PC

In case you want to find your comment on Google My Business, there are A way to achieve it. It is essential to click on the “Select the Google account” access button linked to the activity.

Then you will have to insert the password to connect. When the account is open, you will see the new reviews received.

You can also find the opinions that you have left in the past as well as your answers.

See your reviews on Google Maps

It is quite possible to Review the opinions that you have given you at a place. To do this, you just have to access Google Maps with the Google account linked to the company.

From a mobile phone or tablet

To access its google opinions from its devices, you must first launch the application Google Maps. After connecting to the right account, you will have to press the menu button and choose the page of your business.

You will then select the “Notice” tab. All the opinions that you have left you will appear then appear. It is then possible to answer them and reread them if you wish.

From a PC

The procedure to follow to see the opinions leaving on your business page is a lot simpler and faster. Indeed, it would just be enough to connect to Google Maps.

After that, you will have to launch the Internet browser linked to Google Maps. An account list will then be displayed and you must choose a.

Then you will have to go to your company’s page and find the “Notice” part. So you might see the list of all the opinions that have been left with all the details.

See your reviews on Google Play

Several people wish to consult the opinions they have received vis-à-vis games on Google Play. But the process to follow is different From a mobile phone and a PC.

From a mobile phone or tablet

It does not exist only one way To consult its reviews on Google Play from a mobile phone or tablet. To do this, it is essential to access each of the descriptive files of the applications or the content you have examined. You will then have to start Play Store and select the selection that interests you. Then, it will be necessary to apply, access your description and choose the “Notice” selection. This is where you will find the opinions that we have left you.

From a PC

If you want to see the opinions that you leave you on Google Play from a PC, You will have to connect. Then, it will be necessary to select the page of your application or game which is in the bar on the left. Arrived at this stage, you must press the desired application and your opinions will appear. You will be able to consult or delete them.

How to leave an opinion on Google ?

Step 1: Open Google Maps

Start by opening Google Maps on your computer or mobile device (smartphone or tablet). If you use a mobile device, make sure you have installed the Google Maps application. If this is not the case, download it and install it from the Google Play Store (Android) or the App Store (iOS).

Step 2: search for the establishment in Google

In the search bar at the top of the screen, type the name of the establishment or the place for which you want to leave an opinion. You can also add keywords related to the establishment’s location or activity. Press the “Enter” key on your keyboard or the search button (a magnifying glass) on mobile to launch the search.

Step 3: Select the establishment

Once the search has been carried out, a list of corresponding establishments will appear. Locate and click on the establishment you are interested in to access your information sheet.

Step 4: Access the “Notice” section

On the establishment’s information sheet, scroll down the screen until you find the “Notice” section. Here you will see the opinions left by other users.

Step 5: Leave an opinion

Click on the “Write a review” button or on the pencil icon (on mobile) to start writing your opinion. You will be invited to give a note to the establishment by selecting a number of stars (1 to 5, 5 being the best note). Then, in the text box, write your opinion by detailing your experience with the establishment, the positive and negative aspects, and any other relevant element. Try to be clear, concise and honest in your assessment.

Step 6: Publish the opinion

Once you have written your opinion and assign a note, click on the “Publier” or “Send” button to share your opinion with the Google Maps community. Your opinion will now be visible by other users and will be able to help them make informed decisions concerning the establishment in question.

So ! You have now left an opinion on Google. Do not hesitate to share your experience with other establishments to help the community make better choices.

Overflowing with passion for marketing and communication at 27, I leave nothing to chance. On Successmag.fr, I dissect and share my knowledge, using the Internet and social networks as forums for our exchanges. My mission ? Be the lighthouse guiding your projects towards success.