Subscription, price and installation of the 4K SFR box offer

If the date indicated in the section ” Date of expiration of rights “Be prior to the current date, this means that you do not have the rights for these television channels.

How to go to the SFR 4K THD box ?

To order your 4K box, go to your SFR customer area.

If you do not manage to order from the customer area, contact customer service.

To note. If you have equipment compatible with your current offer, ordering the Box THD 4K will be billed € 69.

I recover my hard drive

On your old box, eject the hard drive, pressing the push button located the right side of the SFR box of SFR.

When you have received your new 4K THD box, you can insert the hard drive into the slot on the left side. Just follow the written indication on the hard drive.

To note

To note

In case the hard disk does not fit completely into your 4K THD box, keep the ejection push button and insert your hard drive.

I recover my new 4K THD box

• If you have chosen the delivery method in relay point: you can immediately install your new 4K THD box instead of your old box.

• If you have chosen the home delivery method: Wait for the interruption of service Before disconnecting your old box (this can take a few hours).

During the interruption of service, the lights @ and Tel1 must flash simultaneously. Afterwards, you can install your new 4K THD box.

To know. Do not remove the smart card from your old box, your new SFR 4K THD box works without a card !

I install my 4K THD box

You can now install your SFR 4K THD box and take advantage of all its services !

Your services will gradually activate. This operation can last up to a few hours.

Subscription, price and installation of the 4K SFR box offer

The 4K SFR box, what is it right ? What are the compatible Internet offers and how much is a 4K SFR box installation ? We explain everything to you in this article, as well as the driving to be adopted in the event of a technical problem. You will be unbeatable on the SFR 4K box !

• The essential
• There SFR 4K box is present in all very high speed internet offers (THD) STARTER DE SFR.
• This SFR 4K box serves both as an internet router and TV decoder.
• SFR 4K box installation : the Self Install method allows you to do without a technician to start this box.
• Very high speed Internet of SFR is an alternative to ADSL to reach up to 1 Gb/s for download.

What is the 4K SFR box ?

Any SFR subscriber, depending on the offer he selects, is given different equipment to establish a Internet connection home. The operator’s packs are three in number:

• Box Thd Starter
• THD POWER BOX
• Premium THD BOX

Each of these Internet offers more or less contains the same elements. The modem, of course, but also various connection cables, adapters … as well as:

• A remote control
• A hard disc
• An HDMI cable
• Etc.

But the SFR 4K box is only provided when subscribing to a subscription THD POWER BOX ; THD meaning very high speed. A formula proposed by SFR to counter the absence of FTTH optical fiber (up to the individual’s accommodation) in certain areas of France. Of course, such as ADSL or Fiber technologies, THD SFR offers are subject to eligibility. In other words, it is not really you who will decide whether or not you can acquire a 4K SFR box. To do this, it is first of all necessary to carry out an SFR eligibility test online.

Are you eligible for the SFR Box 4K ?

Are you eligible for the SFR Box 4K ? 09 87 67 96 18

Are you eligible for the SFR Box 4K ? You are interested in the SFR Box 4K ? Test your eligibility for free online ! Test my eligibility

An all-in-one box: Internet, telephony and television

The operator with a red square explains it himself on his product presentation page: the 4K THD SFR box is an all-in-one device, that is to say that it includes multiple features within the same equipment.

Its main function has always been to serve as a modem and router: it allows access to the Internet (in very high speed, of course), for television services because it also acts as a TV decoder, and home phone.

What are the characteristics of the 4K SFR box box ?

If you are wondering what the right SFR 4K box pack, Here is the full list. Besides modem In itself, several elements allowing their connection between them are included, as well as batteries:

• A SFR remote control
• A hard disc
• A sector adapter and a male adapter
• An antenna cable, an HDMI cable and an Ethernet RJ45 computer cable

On the side of the technical characteristics of the SFR 4K box, You have to distinguish between the Internet modem and the TV decoder. Each being provided with specificities and a particular connection.

• Chipset Broadcom 3384
• CPU 600MHz (1.6k dmips) for the DocSis access part
• CPU 1GHz (2k dmips) for the application part

• 1 mo flash nor
• 256 MB Nand Flash
• 512 MB DDR3 RAM

• Docsis/EurodocSis 3 compatibility.0 (24*8 channels)
• 1GBPS descending speed (depending on your network eligibility)

• 2x Broadcom 4360 chipsets: one per frequency band (2.4GHz and 5GHz)
• WiFi AC1750: Duales competing bands 2.4GHz and 5GHz
• 2.4GHz frequency band: 802.11a/b/g/n
• 5GHz frequency band: 802.11n/ac “
• WiFi 2.4GHz Mimo 3×3: maximum flow of 450 Mbps (theoretical)
• Wifi 5GHz Mimo 3×3: maximum flow of 1300Mbps (theoretical)
• WiFi guest (2.4GHz frequency band)
• WPS technology for simplified wifi
• Secure WPA connection

You want to compare SFR box offers ?

You want to compare SFR box offers ? 09 87 67 96 18

You want to compare SFR box offers ? Compare SFR Internet box offers from 20.99 €/month the first year ! See offers

Presentation of the different buttons of the 4K SFR box

A number of orders are available on the SFR 4K box. To be sure to familiarize yourself with the features of this equipment, we have chosen to present you some, located at the front of the 4K SFR box:

SFR Box 4K : detailed function of each button

Denomination	Description
Wifi button	This button is used to activate or deactivate the private WiFi signal. This is the first button at the top of the box.
WPS button	With this button, activate the WPS SFR function. This allows you to connect safely to your WiFi network without using a password.
Power button	By pressing this button, you can initiate the box in the box, or put an end to it.

4K SFR BOX Installation: Connect your box step by step

There you are, you are eligible for 4K SFR fiber box ? You will therefore be able to put it in place and benefit from very high speed, without even having to bring in a SFR technician at home.

The SFR 4K box installation is indeed compatible with the method Self-install, As long as you have a THD socket (very similar to a TV socket) at home.

First of all, keep in mind the following conditions and be sure to respect them during the installation. They will guarantee the optimal operation of the 4K SFR fiber box:

• Place the modem so that it keeps at least 5 centimeters of space on each side.
• Do not cover the router to avoid possible overheating.
• Be sure not to clutter the side ventilation grids of the 4K SFR box.

Likewise, it is strongly advised to use only The wiring provided in the Thd Starter box pack, including the HDMI cable, in order to benefit from the best image quality.

Everything is ready ? So follow the guide: in a few minutes, you can enjoy the internet at home with confidence !

Step 1: The start -up

To start, it is necessary to link the SFR THD 4K box to a TV wall outlet.

1. Connect the antenna cable to the rear input of the box and to the TV socket.
2. Then connect the HDMI cable to the corresponding port of the 4K SFR box and your TV.
3. To continue, slide the hard drive in the location provided for this purpose, to the left of the box.
4. Then connect the box by connecting it to the AC adapter that you will place on a mural electrical outlet.
5. You can now start the 4K SFR fiber box by pressing the on/off button.

The 4K SFR box is now connected correctly. It will now have to install it to take advantage of all its functions.

You can already prepare the SFR remote control : insert the batteries provided in the compartment located on the back of it.

Double output wall outlet you are equipped with a socket with a TV output and a Data outing ? It is on the latter that you will have to connect the box.

Step 2: Installation itself

Well done, you managed to connect your 4K SFR THD box ! Continue on your momentum and realize without further delay the installation of the modem:

1. Turn on your TV to follow the instructions displayed on the screen.
2. You are invited to synchronize the SFR remote control: instructions appear on the screen.
3. Always using your remote control, enter your postal code. Wait during the update box.
4. You can then create your four -digit confidential code.

The modem will then confirm the updating of your services: you no longer have any manipulation to perform !

Did you know ? It is also possible to connect a fixed position to the SFR THD 4K box using a telephone cable (not supplied); Just as you can connect a computer directly to the modem using the IT cable RJ45 Ethernet.

4K SFR box Installation problem: what to do ?

Sometimes, The SFR 4K box installation does not go as planned and you can meet technical incidents or bugs.

If there are very specific cases in which you can do nothing without the assistance of a specialized technician, several checks can be carried out before Contact SFR.

As soon as you encounter a problem with your 4K SFR box, start with examine all connections. It is possible that a power or connection cable is poorly attached to the modem.

Another track is to Restore the factory parameters SFR 4K box. To do this, press the Reset button, located at the back of the equipment, for 30 seconds. Wait about half an hour, then try a new connection.

If your problem is more specific, you can try one of the solutions covered below.

I cannot access the TV channels of my 4K SFR boxes

Your television does not display any channel despite the installation of Thd SFR decoder ? It may mean that the smart card contained inside is not yet active.

Normally, it takes place automatically, but you can relaunch the process manually:

• From the SFR remote control, select the TF1 channel and wait 30 minutes.

Only some television channels are missing the call ? The others are probably not included in your SFR offer. To verify this, go to your SFR customer area: channels have been able to be offered for free for a limited time.

1. Go to the menu ” Settings “And press the touch” OK »».
2. Choose the option ” Diagnostic »Then validate. Then select the option ” TV »».

If the date indicated in the section ” Date of expiration of rights “Be prior to the current date, this means that you do not have the rights for these television channels.

You can resettle your TV services.

1. From the home screen, select the menu ” Settings ” Then ” Facility »».
2. Navigate to ” Service update And enter your postal code.
3. Validate your entry by pressing the “twice button” OK »».

Finally, it is possible to meet a digital card concern. The latter may have simply been poorly inserted into the TV decoder:

1. Take off the reader’s card on the left side of the 4K SFR box.
2. Replace the card taking care to hold the chip upwards.

These few checks and manipulations were not enough to resolve the technical incident ? In this case, you must contact SFR customer service, by phone at 1023, or from the SFR & me mobile application.

It also has a self-diagnostic tool very practical to solve technical problems independently.

I don’t have internet access with my 4K THD box

You face a complication with your 4K SFR box and the Internet connection has not been established ? Here are some good reflexes to adopt before contacting SFR assistance.

• As explained above, start by inspecting the modem cables.
• Press the rear switch for 30 seconds to Relax the box THD 4K SFR.

You can also perform additional manipulations if you are connected via Ethernet:

1. Check the RJ45 cable connection supplied with the 4K THD box from SFR.
2. Try plug it into a different lan output.
3. Finally, restore the factory settings of the SFR modem: press the button ” Reset For 30 seconds.

Again, wait about thirty minutes before reconnecting.

These instructions are also valid if you use the SFR 4K THD box in wifi. You can find the name of the network (called Ssid) on the label stuck on the packaging of the 4K SFR box.

1. Press the WiFi button located at the front: the light must light up.
2. Check that the wifi is on on your equipment (PC, tablet, etc.).
3. The name of your wifi must also appear in the list of wireless networks.
4. Select the network in question and enter the security key if necessary.

If the malfunction remains, replace the box in factory configuration in the same way as described previously.

How to order your SFR THD 4K box ?

You are interested in a 4K SFR BOX offer ? Unfortunately, it is no longer marketed at present. The SFR Internet packages are now sold with a plus box or a box 8.

However, a tip exists for anyway Subscribe to a subscription with BOX THD 4K SFR. Indeed, if you are already among the customers of the telecom operator, you can order the said box from your customer area.

Once again, if you cannot order this way, contact SFR customer service to get help.

During the delivery interval, on your current equipment, remove the hard drive using the push button located on the right side. You will replace it with the Hard disk of the 4K SFR box when the time comes.

When you have recovered your New 4K SFR Fiber box, You will imperatively have to wait for the interruption of services before replacing your modem: LEDs @ and Tel1 must flash simultaneously.

Then you just have to install the 4K SFR fiber box by following the instructions set out above.

Detail of the other 4K boxes offered by SFR

In addition to the Starter Internet subscription, corresponding to the entry -level SFR offer, two other packages are available: Power and Premium; both in ADSL, THD and fiber. With each of these offers is provided a box in 4K quality.

Perhaps you are more interested in a more efficient internet subscription. In which case we have gathered the different SFR internet packages in the following table. You can thus identify their different characteristics in the blink of an eye:

Updated on 09/18/2023

Floriane writes on all subjects linked to the Internet and Mobile.