Everything about the guaranteed internet option

With guaranteed Internet, you remain connected in all circumstances !
A pocket box allows you to access the Internet at your home while waiting for the activation of your line, during an internet cut or even during a move.

How to get a SFR pocket loan in the event of a fixed line ?

If you encounter an internet connection problem, and a technical intervention on your line is necessary, a pocket box can be loaned to you by SFR as long as your connection is not operational.

You benefit, through this emergency equipment, from an internet connection via the 3G and/or 4G SFR network.

• Contact an SFR customer service advisor by phone or on the technical cat. You do not know your SFR identifiers ? Click here.
• The technical advisor will tell you if you can benefit from a SFR pocket loan box.
• If you are eligible, you will receive an email or an SMS indicating the link To book your emergency equipment in the SFR store of your choice.

I’m going to get my sfr flashbox

• The sales advisor checks your identity and the availability of the pocket box,
• He gives you your equipment,
• You receive a copy of the loan by email contract.

The SFR pocket box you receive is activated and ready to use.

I restore my sfr flashbox

• Once the services of your line are restored, you receive an SMS or a notification email.
• Your SFR pocket loan box deactivates.
• You restore the loan pocket box in the SFR store of your choice.

In the event of non-reproduction, penalties in the amount of € 60 will be invoiced to you.

All about the guaranteed internet option

With guaranteed Internet, you remain connected in all circumstances !
A pocket box allows you to access the Internet at your home while waiting for the activation of your line, during an internet cut or even during a move.

Who can benefit ?

All customers benefiting from a SFR box offer.

What are the advantages ?

• If I have just taken out a SFR box offer : I have a 4G pocket box with unlimited internet to connect my equipment (smartphone, computer, tablet) to the activation of my fixed internet line.

• If I have an internet cut or move : I have continuity of internet service with the 4G and unlimited internet box until the operation of my fixed internet line.

• When my fixed line is active : I have 30 GB per month, limited beyond, in order to guarantee a connection solution pending the implementation of unlimited internet during a cut or a move.

To note

To note

This pocket box is to be used only at your home. That is to say the address that was connected when subscribing to your SFR box offer.

How much does it cost ?

• The option is offered at a price of € 5 per month.
• The option is included in the Premium SFR Box offer.

To note

To note

SIM card activation costs of € 10 are to be expected.

How to benefit from it ?

To benefit from the guaranteed Internet option ::

• Subscribe the option without obligation to SFR when subscribing to an SFR BOX offer or on your SFR customer area,
• Upon the subscription confirmation, a 4G pocket box will be sent to you according to the delivery method chosen when subscribing,
• Follow the installation mode provided with your pocket box by inserting the SIM card then indicating the PIN code at the address indicated in the course.

Your pocket box is then ready to use.

For further

What is the unlimited internet activation time ?

Unlimited Internet will be activated if you have taken the guaranteed internet option to subscribe to a box offer or when requesting moving, otherwise you will benefit from 30 GB per month.

In case of breakdown of your line, contact SFR customer service at 1023 Or 09 70 83 1023 to declare the breakdown and benefit from unlimited data via your pocket box. After activating your line, you can use the 30 GB monthly in your pocket box.

How is the 4G flashbox ?

The 4G pocket box will be delivered to you with a SIM card as well as an explanatory notice. The equipment (smartphone, PC, tablet) can then be connected to the WiFi network of the 4G flashbox.

How to follow the consumption of 30 GBs included with my offer ?

To follow your consumption in real time, go to your SFR customer area.

I lost or broke my 4G flashbox, I’m going to have to pay ?

In the event of loss, theft or non -return of your 4G pocket box, a bill of € 60 will be carried out.

How to return my 4G flashy box ?

First of all, to solve the option in your SFR customer area. You will then receive an e-mail to take into account the termination of your option, as well as a return label. Follow the terms indicated to return the 4G flashbox to us. You have 45 days to return it once the termination request for the option made.