Freebox Pop review: what do customers think of the offer

On the Trustpilot Reviews site, Free obtains the average note of 1.9/5 (figures collected in August 2023), a result which seems weak but which is ultimately similar to the assessments of other telecom operators. Indeed, the telecoms sector is one of the less well rated, because unhappy customers are the most likely to leave a comment on the Internet.

Freebox Pop: Customer reviews, Test and price price

Launched by Free in the summer of 2020, the Freebox Pop is the latest operator’s internet box. Available in triple play formula, pop integrates fiber or ADSL according to your eligibility, as well as TV with more than 220 channels and fixed telephony to more than 110 destinations. If you plan to subscribe to the Freebox Pop, our article allows you to have all the useful information on this free box offer.

Advantages and disadvantages of Freebox Pop

The table below synthesizes Some positive and negative points Based on our offer test and the opinions of many users and subscribers of the Freebox Pop:

• The richness of TV services included
• Descendants and amounts fiber flows students
• An offer without engagement
• The POP POP Compatible 4K + Android TV
• The unlimited free package to half price

• Of the migration fees For some free subscribers
• A maximum flow that is sharing
• Sometimes micro cuts network
• A price deemed a little pupil after 12 months

Updated on 05/25/2023

The Freebox Pop is currently offered from 29.99€/month. Find and compare all offers in the Free catalog on our internet offer comparator. You can notably compare the Freebox Pop to the operator’s other boxes.

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Freebox Pop offer: its assets

Below, we detail the different aspects positive that emerge from our test and who have marked the Freebox Pop subscribers, namely the richness of the component TV included in the offer, flows fairly efficient of the modem, the reduction of € 10 per month on the unlimited free package and the compatibility of the POLYER POP with the 4K And Android TV.

Freebox Fiber Pop: High flows

Among the main positive points that emerge from our Freebox Pop test, we find performances of this box in terms of flows and connection speed. Pop modem is also WiFi 6th compatible.

Eligible users can, in fact, benefit from high speeds with the Freebox Fiber Pop:

• A fiber drop -down flow until 5 Gbit/s shared.
• And up to 700 Mbit/s In rate rising.

If you are not eligible for free fiber, you can subscribe to the Freebox Pop in ADSL and benefit from the following flows:

• Until 20 Mbit/s In descending flow.
• And 1 Mbit/s max. In rate rising.

Pop wifi repeater included on request if your accommodation makes more than 80m², You may need a wifi repeater in order tosign the signal of your box. Included free on request, the Pop wifi repeater will be your best ally to broadcast the WiFi signal from your POP box in all the pieces of your accommodation.

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A offer rich in TV services

On the television side, the Freebox Pop is not to be outdone. With over 220 Channels included In the Freebox Pop TV bouquet, the offer is ahead of competition (140 Livebox Up channels, 180 For the Bbox Ultym and 200 For the SFR Power box).

The features of Replay and registration (100 hours) are obviously included in the Freebox Pop offer.

But that’s not all: different streaming services are included at the start of the subscription, which is not to displease Freebox Pop customers. There are currently four of us:

• Amazon Prime Video offered for 6 months, then € 6.99/month.
• Canal+Series Offered for 1 year, then € 9.99/month.
• Disney+ offered for 3 months, then € 8.99/month.
• Oqee cinema Included: more than 300 free access films and series
• Free Ligue 1 Uber Eats : Premium access to application

Of course, many other VOD services (such as Netflix Or Ocs) are accessible from the POP TV decoder, but they are optional from the first month.

A free box for less than 20 €/month for those who wish to allocate a lower budget while enjoying the fiber, this operator offers in its catalog a free internet subscription with the freebox revolution at 19.99€/month per month for a year.

�� Freebox offer from € 29.99/month !
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�� Freebox offer from € 29.99/month !
Without commitment to Free

�� Freebox offer from € 29.99/month !
Without commitment to Free

Free Jechange Service – Free partner

�� Freebox offer from € 29.99/month !
Without commitment to Free

Android TV and 4K

Like the Freebox Mini 4K, which is no longer marketed today, the POP Player works with the Android TV operating system, via a dedicated application called Oqee.

Like Freebox Pop subscribers, we really appreciated this interface, simple and fluid to use, To browse TV services and access additional content.

With the POLYER POP, access you Netflix, Video premium, Disney+ but also YouTube, Spotify, Deezer And Twitch By downloading dedicated applications on your TV.

OUR positive On the Freebox Pop is greatly influenced by the compatibility of the POP player with Ultra high definition. Take advantage of all your content in 4K HDR and with sound Dolby Atmos for exceptional sound and visual quality (provided you have compatible equipment)).

Airplay Freebox Pop You can now broadcast the screen of your smartphone or Apple tablet on your TV thanks to the functionality Airplay Compatible with POP Player. To do this, Launch a music or video application (Spotify, Deezer or even Youtube) and click on “Share“, then on”Airplay“And choose your POLYER POP (Make sure you have left your Freebox Pop and your TV on).

Freebox Pop + Mobile: the Free 5G unlimited package at € 9.99/month

As a Freebox Pop abnators, you benefit from a exceptional discount On the free star package.

The Free Package 250 GB has € 19.99/month Exceptionally only goes € 9.99 per month with the 5g unlimited in mainland France and 35 GB in 4G abroad (more than 70 destinations). This Exceptional free mobile promotion is available in the limit of 4 packages Free unlimited by home subscribed to pop.

Save up to € 480/year on your mobile packages with the Freebox Pop thanks to the reduction of € 10 per month applicable on 4 unlimited free packages per home subscriber to the POP box, you can make no less than € 480 per year of savings on your mobile packages by subscribing to the new free box !

Freebox Pop Price: an internet box without obligation

The absence of a minimum commitment period With the Freebox Pop subscription is also highly appreciated by the operator’s customers. This is a constant in Free: the majority of its mobile or internet offers are without obligation, and the Freebox Pop is not derogated from this rule.

Note on termination The lack of commitment means that it is possible to terminate your internet offer at any time. To do this, simply contact free customer service via the subscriber or phone space.

Freebox Pop test: some drawbacks

Although being of quality, the Freebox Pop remains a mid -range offer. So, some weak points are to be deplored during our test. Some customers deplore difficulties in migrating to the Freebox Pop, an internet speed not always there and a little too high price from the second year.

A high but shared flow and subject to microphone cuts

If the maximum flow announced by Free is to 5 Gbit/s For the Freebox Pop Fiber, it is important to note that it is a maximum speed theoretical and especially, sharing.

Shared speed: what is ? A shared speed means that total internet connection cannot be reached with a single device. Thus, in the case of the Freebox Pop Fiber, the maximum flow of 5 Gbit/s is divided between 2.5 Gbit/s on 1 Ethernet port, 1 Gbit/s on 2 Ethernet ports and 0.5 Gbit/s in Wi-Fi. If you want to enjoy a flow of 8 Gbit/s On a single device, subscribe to the Freebox Delta, The fastest box on the market !

Connection micro cuts

This negative point is Quite common to other boxes. Users sometimes complain of free network failure: instability, slowness of the connection or even untimely cuts.

The addition of compatibility with the Wi-Fi 6 (very latest generation of WiFi) should allow best flows and a bigger stability connection of the Freebox Pop, whether in fiber or ADSL.

Do not hesitate to follow steps of restart then reset of your box to try to see if it does not solve any concerns of internet instability.

If the connection problems persist, do not hesitate to Contact Free to solve the problem.

Freebox Pop migration: Migration fees for free subscribers

Freebox subscribers complain of having to pay for migration fees When they wish Change offers to take advantage of the latest free box.

The operator applies migration costs of 49 euros + 10 euros per equipment chosen (POLYER POP and/or Wi-Fi repeater).

Another downside reported in customer reviews, the migration operation is sometimes not available from the subscriber space.

In this case, do not hesitate to call Free Customer Service to 3244 to make the change of freebox offer.

Freebox Pop Price: a price that climbs after 12 months

The price of the Freebox Pop 29 pass.99 €/month at 39.99 €/month After the first twelve months of subscription, an increase of € 10, which is not negligible. We would have liked a reduced Freebox Pop rate of 29.99 €/month for life.

To compare :

• There Freebox Revolution Increases by 25 € (19.99€/month the first year, then 44.99 €/month)).
• There Freebox Delta increases, like pop, of € 10 (pass from 39.99€/month has 49.99 €/month)).

Freebox Pop offer: Jechange opinion

In terms of design, The Freebox Pop is successful. This compact and round box has the advantage of not being bulky and being able to easily position yourself in a room.

Side withdrawal, again the operator free place the bar high with a descending speed up to 8 Gbit/s. But as has been pointed out before, it is a shared speed With 2.5 Gbit/s at best on an Ethernet port.

THE upright, until 700 Mbit/s For the free fiber pop box, is One of the highest on the market. However, since the release of this box in 2020, the competition has caught up behind, and many offers offer 800 or 900 Mbit/s in pruned debit.

For the TV part, the new free by oqee TV interface, the operating system Android TV, compatibility 4K HDR, but also the Chromecast and Airplay integrated, or the Dolby Atmos allow this new box to offer A very good value for money to subscribers, with a price of 29.99 €/month the first year, then 39.99€/month.

Freebox Pop Notice: Our note following our test of the Freebox Pop and based on the opinions mentioned above, we grant the new box of the operator of Xavier Niel operator.

Freebox Pop Freebox reviews: What do boxes of the box think ?

Since its release in 2020, pop has seduced many customers, some are satisfied, others less.

What could be better than testimonials subscribers to make his notice On the Freebox Pop ? We have selected below the most relevant opinion on the new Free box:

Good to know some of these opinions come from Truspilot site, which lists many user comments: note that it is common to see more negative reviews than positive impressions, because unhappy people are more inclined to leave comments on the net than satisfied users. Other opinions are taken from community spaces. THE Freebox Pop Opinion on Forums are numerous and sometimes provide more complete feedback than on opinions.

THE positive On the Freebox Pop speak in particular of the reliability of this offer, such as the following two testimonies:

Installation of fiber at home carried out properly despite all the vagaries encountered by the installer. He then took the time to install everything and explain. Pleasant. And since then I have never had any worries with my freebox pop. I’m super happy,

Trustpilot review signed Lilycrow – September 30, 2022

We have been at Free since the birth of Free Over 15 years ago, we have just moved to Nantes and we have moved Free with us, everything went very well, and we are always very satisfied with the new pop. Thank you free.

Trustpilot review signed Jean -Louis Leroux – 01 October 2022

This negative opinion On the Freebox Pop deplores the WiFi weakness Freebox Pop for certain uses:

Passage to the Freebox Pop without problem, but only downside, insufficient power of wifi for a house, even with the rehearsal.

Trustpilot review signed Jean -Philippe Jouas – February 05, 2023

As mentioned above, some customers complain about costs which must be paid to migrate to the Freebox Pop:

I changed for Freebox Pop, fast efficient, but the amount of this change seems excessive (69 euros) while I have already been subscribed for several years.

Trustpilot review signed Marie Christine Griere – February 04, 2023

Freebox Pop or Freebox Delta: which freebox to choose ?

The Freebox Pop is the latest of Free Internet boxes. Offer midrange, This completes the operator’s box catalog, alongside the emblematic Freebox Revolution and some Delta, High -end operator offer.

You don’t know which free box to choose ? You hesitate between the Freebox Pop or the Freebox Delta ?

Find below a table comparing the Three main freeboxes of the moment, To find out where the Freebox Pop is located in terms of price and services offered:

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01 82 88 25 07
Free Jechange Service

01 82 88 25 07
Free Jechange Service

Free internet offers selection, referenced for free.

Is the Freebox Pop in the face of competition ?

Positioned on the mid -range segment of triple play boxes, the Freebox Pop faces solid competition, composed in particular of the Bbox Ultym of Bouygues, of the Power box of SFR and some Livebox Up d ‘Orange.

here is a comparative table of these formulas midrange To help you locate the Freebox Pop in the face of equivalent offers from the other main operators:

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• Contact Free Customer Service
• The characteristics of the Freebox Pop
• The Free Package at € 19.99
• The BeIN Sports option with its freebox
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Freebox Pop reviews: what do customers think of the offer ?

The Freebox Pop has been talked about a lot when it was released in 2020, but after 3 years, can we say that all customers were satisfied ? Discover an overview of the most representative Freebox Pop reviews, collected on the internet. Pop Internet debit is there ? How is the installation going ? What do TV service customers think ? All the answers to your questions can be found in this article on Freebox Pop reviews.

• The essential
• There Freebox Pop is a triple play internet offer at the rate of 29.99€/month the first year. This is the most recent offer from Free.
• Satisfied customers appreciate the installation of home fiber, flow rates and extent of the TV offer.
• Unhappy customers deplore many internet cuts, TV dysfunctions as well as too long delivery times.

Reminder of the characteristics of the Freebox Pop offer

Release in 2020, the Freebox Pop is the most recent offer of free. With an exceptional fiber flow, it remains more accessible than the Delta while being more modern than the Freebox Revolution. This free range of free range is available without commitment to the price of 29.99€/month During the first year, then 39.99€/month.

By subscribing to the Freebox Pop offer, You receive three equipment: a modem (fiber or ADSL), a WiFi repeater, and one decoder (POP Player). Their circular design is highly appreciated by pop customers because it is particularly modern and stands out from that of competitors, who offer more imposing rectangular boxes.

In addition to access to Internet and at the television (more than 220 channels included), Freebox Pop customers take advantage of the home phone unlimited to more than 110 destinations, and unlimited free package at half price.

Freebox Pop + Free 5G package: Save 240 €/year ! Call free JeChange, a subsidiary of the Selectra group, at 09 71 07 95 15 and save up to 240 € per year by subscribing a Freebox Pop with Free 5G package at half price.

Freebox Pop + Free 5G package: Save 240 €/year ! Call free JeChange, a subsidiary of the Selectra group, at 09 71 07 95 15 and save up to 240 € per year by subscribing a Freebox Pop with Free 5G package at half price.

Freebox Pop + Free 5G package: Save 240 €/year ! Take advantage of the last free box with 5 Gbit/s In Wi-Fi 6 and unlimited free package at half price for only 29.99 €/month and save up to 240 € per year by subscribing a Freebox Pop.

Freebox Pop + Free 5G package: Save 240 €/year ! Take advantage of the last free box with 5 Gbit/s In Wi-Fi 6 and unlimited free package at half price for only 29.99 €/month and save up to 240 € per year by subscribing a Freebox Pop.

Freebox Pop review: What do subscribers think ?

On the Trustpilot Reviews site, Free obtains the average note of 1.9/5 (figures collected in August 2023), a result which seems weak but which is ultimately similar to the assessments of other telecom operators. Indeed, the telecoms sector is one of the less well rated, because unhappy customers are the most likely to leave a comment on the Internet.

However, this note concerns Free in general, and therefore does not reflect customer reviews on the Freebox Pop, the most recent offer of the operator.

So what do customers think of this new box ? At first glance, customers are satisfied with the intervention of the home technician to install the fiber. Several subscribers also underline the Internet speed quality, and appreciate the Wide choice of channels What does the POPS POP offer.

Side negative, The Freebox Pop seems to be an offer reserved for new free subscribers. Thus, the migration Towards a Freebox Pop for former Free customers is not always possible. Other customers regret many bugs on the TV services of the Freebox Pop. Finally, some subscribers also complain about Internet cuts frequent.

• Effective fiber installation.
• Flows relatively faithful to free promises.
• A fairly developed TV offer.

• Generally reserved for new free customers.
• Frequent internet micro-cuts.
• TV service dysfunctions.

The positive customer reviews on the Freebox Pop

Naturally, Positive opinions about Freebox Pop There are fewer than negative opinions. Indeed, satisfied customers rarely take the time to assess their offer by leaving an online comment.

Nevertheless, several subscribers bear witness to their satisfaction as to their Freebox Pop offer. Discover an overview of the most representative positive opinions.

A serious intervention by the technician to install the fiber

When subscribing to a Freebox Pop, you must carry out an eligibility test. This will determine whether or not you can benefit from the optical fiber. Two scenarios are then essential:

• You are not eligible for optical fiber :: You can subscribe to the Freebox Pop in ADSL and install it yourself after its reception.
• You are eligible for optical fiber :: You receive your freebox by post and must wait for the intervention of a technician for the fiber line to be functional.

According to the reviews collected, Freebox Fiber Pop customers seem very satisfied with the intervention made at home:

The installation of the Freebox Pop allowing the use of the fiber went well. Respect for the appointment, time spent, correct checks, except for the phone which was connected to the ADSL port instead of that of Fiber. No explanations on the use of equipment dedicated to television, but I did not need it and did not ask for it. Well -equipped technician and working quickly. Good explanations on handling the box menu.

Truspilot review signed Pocto – May 17, 2023

Easy responsiveness and installation unlike the revolution box, the new Freebox Pop is great.

Truspilot review signed François Michaux – May 27, 2023

Passage from a freebox revolution to a pop to stay on an equivalent price with fiber passage, an excellent technician for connection in my garage. The HS WiFi repeater after a few weeks and rapid replacement of it.

Truspilot review signed Nicolas Leloup – May 17, 2023

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A satisfactory internet speed

The theoretical flows of the Freebox Pop with fiber are among the highest on the market. Indeed, Free believes that the POP box can reach 5 Gbit/s In descending flow shared and 700 Gbit/s In rate rising.

What does “shared speed” mean ? This is a flow distributed among several people from the same home. For example, with a shared flow of 5 Gbit/s, 3 people can be connected in ethernet and benefit from respectively 2.5gbit/s, 1gbit/s And 1gbit/s, While a fourth connected in WiFi will benefit from 0.5gbit/s.

Free seems to keep its promises since customers testify to a navigation speed with the very satisfactory fiber:

I have been free fiber for over 10 years. If you have the fiber and your flow is low, (less than 100 Mbit/s), then you must probably think about changing your freebox. Request the advice of an advisor. I have flows around 500 Mbit/s. They will still be improved by switching to ultra fast fiber (passage of a technician). I never had a particular problem. I have always had relevant and clear advice. Thank you free. I use Freebox Pop.

Truspilot review signed Marcel Thuaud – May 18, 2023 Connection to fiber with the Freebox Pop properly performed in less than a morning.

Truspilot review signed Yves Durand – February 03, 2023

Freebox Pop + Free 5G package: Save 240 €/year ! Call free JeChange, a subsidiary of the Selectra group, at 09 71 07 95 15 and save up to 240 € per year by subscribing a Freebox Pop with Free 5G package at half price.

Freebox Pop + Free 5G package: Save 240 €/year ! Call free JeChange, a subsidiary of the Selectra group, at 09 71 07 95 15 and save up to 240 € per year by subscribing a Freebox Pop with Free 5G package at half price.

Freebox Pop + Free 5G package: Save 240 €/year ! Take advantage of the last free box with 5 Gbit/s In Wi-Fi 6 and unlimited free package at half price for only 29.99 €/month and save up to 240 € per year by subscribing a Freebox Pop.

Freebox Pop + Free 5G package: Save 240 €/year ! Take advantage of the last free box with 5 Gbit/s In Wi-Fi 6 and unlimited free package at half price for only 29.99 €/month and save up to 240 € per year by subscribing a Freebox Pop.

A TV offer with a wide choice of channels

Another strong point of the Freebox Pop is undoubtedly the extent of the television offer. Indeed, it is a triple play offer which includes internet access, fixed telephony and a TV service.

Not less than 220 channels are accessible with the Freebox Pop, as well as a new interface which allows you to control direct, save, access the video on demand, etc. The characteristics of this offer seem to seduce subscribers:

For me, Free is the best operator. Wifi, internet, telephony, TV, options, perfect. I highly recommend.

Truspilot review signed Martine Artayet – March 13, 2023

In reality Free is the best operator 2023, on all price segments. For my part the Freebox Delta: Netflix, Amazon Prime, Cafeyn, TV by Canal. In short, an unrivaled multimedia offer, with a pop player that excels in its interface and an intelligent WiFi 6th freebox, in addition to a rehearsal. All this for a price of € 50 and as a bonus an unlimited SMS subscription offered (without connection). What to say, Free is the only operator at unchanged price. Thank you Xavier Niel. Thank you Free but improve your after -sales service on the other hand .

Truspilot review signed Evan Mez – April 22, 2023

Negative opinions on the Freebox Pop

When it came out, the Freebox Pop met with great success. It is indeed one of the most interesting internet offers on the market, in terms of quality/price ratio. Nevertheless, some subscribers were disappointed with the offer and share their experience. Zoom on Negative opinion about Freebox Pop.

You meet connection problems On your Freebox Pop ? The TV service does not work properly on your free box ? Follow this link to find out How to contact your operator.

An offer generally reserved for new free customers

The Freebox Pop has officially released the July 7, 2020. Free customers who want to migrate to this box observe that this is not always possible. Indeed, the offer seems mainly reserved for new operator customers. In addition, customers share many bugs and cuts in the Internet and TV services included.

As part of a future move, I wanted to modify my free revolution against a pop, and it is clear that in terms of customer loyalty (I have been a client freebox for more than 10 years) it is a disaster. € 44 of transfer costs + no offer. Conclusion Better to be a new customer because pop is € 29.99 for 1 year and then € 39.99. I am always stunned to note that operators make no effort to retain their customer what costs them cheaper than acquisition.

Truspilot review signed Marie – August 02, 2023

I have just migrated from the revolution to pop I am one of the oldest customers and despite this, the migration and the sending of equipment will cost me 70 € while if you change operator for free, they reimburse until at 100 €. It’s shameful, it’s theft.

Truspilot review signed Francky – July 03, 2023

I changed for Freebox Pop: fast and efficient, but the amount of this change seems excessive to me. 69 euros while I have already subscribed Freebox for several years.

Truspilot review signed Marie -Christine Grière – February 04, 2023

Frequent internet micro-cuts

An element that comes out frequently in the negative comments of Freebox Pop subscribers is the problem of Internet cuts. This is a very disabling and frustrating problem, which several customers seem to meet:

Free offers cheaper rates but in the end it is scam. The Alouettes mirror: good network at the start, then lamentable, the shabby pop box, bad explanations, zero after -sales service, therefore to flee, which I will do at the end of my commitment, even if I have to pay more expensive..

Truspilot review signed Guy Solar – July 31, 2023

Passage to the Freebox Pop without problem, but only downside, insufficient power of wifi for a house, even with the rehearsal. I had to keep my router (netgear orbi + satellite) and connect the TV via CPL !

Truspilot review signed Jean -Philippe Jouas – February 05, 2023

Dysfunctions in the TV service

Several subscribers testify to Dysfunctions related to television service. This problem could be linked to frequent internet cuts which are also noted by customers.

The Freebox Pop being a recent product, it can happen that a too old television is not compatible. This is why such dysfunctions are not amazing. They should be resolved over time, at the rate of free improvements and updates.

The TV I have was not compatible with the pop housing, suddenly my TV has grilled, so waiting for a new TV and after walking very well but 3 months without TV.

Truspilot review signed titi – May 18, 2023

I recently subscribed to a Freebox Pop offer for the reason for better speeds and to have a more recent box. But the offer is more expensive and the service of less good quality as well as the poor TV features. The TV box cannot connect once out of 2 (update problems of the TV application, network connection problem in ethernet, bug black screen, bug no sound, bug no image, no Possibility of favoring channels, the last channel open to the application is not kept in memory so obliged to start on the TF1 channel, counting of hazardous recording hours, etc. )). [. ] I do not recommend this box except for the Internet box service alone.

Truspilot review signed Jo – February 03, 2023

Freebox Pop: The best mid -range internet offer ?

Launched in 2020, the Freebox Pop ranks medium of the range of the operator, directly in competition with the box SFR Fiber Power, there Bbox Ultym Fiber and the Livebox Up Fiber.

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Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

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Updated on 08/22/2023

Léa wrote and updated the contents of the Echos du Net site between 2019 and 2021.