Free review: What do clients of Fiber Free, Mobile or Customer Service think

These three Free Mobile packages respond to 3 different profiles, which allows the operator to seduce more customers. It is also a way to remain clear and transparent over time. Below in this free review you can consult the list of the 3 mobile plans of the operator. If the package at € 2 and that of € 19.99 per month never evolve, the Free series varies very slightly from one week to the next. Indeed, it can vary from a few euros or some gigas.

Customer reviews on Free

Free is one of the four largest telecom operators working on French territory. Among its 13.47 million subscribers, some left opinions concerning the operator on sites specializing in customer reviews. Some of them are satisfied with the quality of the service provided by Free, while others have issued negative opinions on certain points, such as customer service. Zoom on these opinions.

• Positive opinions on free
• Negative opinions on free
• How to find customer reviews on free ?
• What are the free offers ?
• Subscribe a contract with free

Positive opinions on free

Free Customers who let positive opinions have indicated that they are satisfied with the operator’s speed to resolve the concerns or the quality of the network.

The quality of service

Several Customers of the Operator Free have praised the quality of service provided by the operator, whether in terms of concern for concerns, or compared to the customer experience.

Caroel – Jan 31. 2022

“I just took free, impeccable service, top technician, top delivery and it works. »»

Arnaud – Jan 19. 2022

“My box can no longer connect since last night, a technician was at my place this morning. Solving the problem, telephone call to make a report. Everything is perfect. When it works well, you must also know how to say it. THANKS. »»

Network quality

Customers who have left positive opinions also said they are satisfied with the quality of the network offered by the operator.

Laurent – Jan 29. 2022

“I don’t understand all of these negative comments. I have free since early January, I can tell you that the Freebox Pop is a real success. The flow rate is twice as fast as with my old operator. To tell you the truth, with the 5 g free, I have much more internet than with the fiber box of my old operator !! »»

Fernando – Jan 13. 2022

“Equipped in fiber since yesterday, the announced flow has been held ! (700MB) Very nice technician (I had advanced a lot, after all the needles, etc.) I hope it will last in time, but for the moment very good ! »»

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Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Free service and call from Monday to Friday from 9 a.m. to 8 p.m

Negative opinions on free

Free customers have also left negative opinions concerning the operator, including anomalies during moves or customer service.

Anomalies during moves

Many Free customers have announced that they had worries when they move.

Max – March 7, 2022

“I have been at Free for over ten years and it becomes anything ! I have moved my line since February 15. We are March 7, still not from the Internet … Two technicians came two weeks apart watching the sons and tell me that we will have to wait 72 hours. »»

Yves – 7 Feb. 2022

“After a move, Free can no longer ensure the internet. After 2 months of invoicing without the Internet, the free advisor tells me to terminate, it will be free as provided by law in this case. »»

Free customer service

Many customers have also complained about free customer service.

Jeremy – 21 Feb. 2022

“The SIM card does not work, I’m in the 23rd call and still no one finds a solution. (But the sample is there !) Ashamed. »»

Youyou – 15 Feb. 2022

“Free justifies its reputation as a worst customer service in its sector. Savable always unreachable by phone, we offer you a relocated assistance service somewhere, incompetent to process 90 % of subjects. »»

Delivery concerns

Several testimonies also reveal anomalies during delivery of equipment from free.

Thierry – 15 Feb. 2022

“I have ordered a free package since January 21. To date I still haven’t received my sim. Despite 3 calls to customer service which apparently returns a new SIM to me. Still nothing received to date. »»

Abusive demarchages

People have also denounced that they were approached to take out an offer from the operator.

Sengkham – Feb 22. 2022

“Repeated call for commercial canvassing which seems to come from one and the same female person (same voice). »»

Léa – 9 Feb. 2022

“I am not a client at Free, but the telephone harassment that I suffer from Free is unbearable, every day I am called by a different number. I would never be customers at free. »»

How to find customer reviews on free ?

If you wish to have opinions concerning Free, some sites specializing in telecommunications offer forums dedicated to consumer opinions.

Find the most reliable opinions

To be sure that the opinions published are reliable, you must make sure that the websites that publish them indicate that the opinions are or verified or certified. This is the case of verified opinion, Trustpilot, or Google Review.

How to share your opinion on Free ?

If you want to give free opinion, you can do it in different ways.

For example, to leave an opinion on Trustpilot, you must:

• Go to the site and search for free;
• Click on “Be the first person to leave an opinion”, once the operator is found;
• Enter the Free website, then click on the Assessment button.

What are the free offers ?

For its private customers, Free offers different offers of Internet boxes and mobile packages.

Mobile Package offers

If you wish to take out a mobile plan offer from Free, here are the offers at your disposal:

• Package € 2 2 hours;
• Free 5G 210 GB package;
• Unlimited free 5g package;

Internet box offers

Free also offers different internet box offers:

• The Freebox Revolution;
• The Freebox Mini 4K;
• The Freebox Pop;
• The Freebox Delta;
• The 4G box+.

Free review: What do clients of Fiber Free, Mobile or Customer Service think ?

Thieves nothing on the way for two months and they invoice unscrupulous for nothing in the world I recommend free . No communication between services is just an endless and of course to reach them by phone must pay to reach them by mail it is by registered mail !! We are in 2022 it is not possible to operate as well as

18 people found this opinion useful
Only verified customers
14/11/2022 Customer verified

If you are at free you understood nothing ?

2 people found this opinion useful

To give your opinion on Free you must be or have been a customer of this supplier

THANKS ! In order to validate your opinion, a confirmation link was sent to the following address:

Your vote has been taken into account. THANKS !

How are the opinions collected, verified and classified ?

How are the opinions collected ?

Customers who have passed through Selectra to take out their contract receive, a few weeks after their subscription, an email offering them to leave an opinion on their supplier. In addition, any user can at any time submit an opinion by clicking on “Publish my opinion”.
The submission of an opinion does not give access to any consideration for the user.

How are the opinions verified ?

Selectra strives to publish only authentic opinions.
We ask each client submitting an opinion to certify on the honor that he was or is indeed a customer of the supplier on which he gives his opinion and to communicate to us a valid email address.
Each opinion submitted is then reread by Selectra is published only after this verification. Any notice that does not respect our moderation charter or from an unlikely email address will not be published.
When a customer has taken out a contract with a supplier via selectra and leaves an opinion on this supplier with the same email address as that used to subscribe to the contract, selectra adds the notice checked alongside the notice. Otherwise, no mention appears alongside the opinion because we are then unable to guarantee that the customer is indeed or has been a customer of the supplier.
None of the data collected by Selectra as part of the publication of reviews will be used for commercial purposes.

How are the opinions classified ?

The two opinions having collected the most positive votes on the part of the users are put forward. Among all the opinions having collected positive votes, opinions from verified customers have priority on other opinions.
The following opinions are classified by default from the most recent to the oldest, but it is possible to classify them in order of increasing or decreasing rating. When a supplier has received reviews from verified customers, then only the checked customer reviews are displayed by default. It is possible to display all reviews by deactivating the option “only verified customers”.

How is the note calculated ?

The note corresponds to the weighted average of all the grades received for the supplier. We have chosen to give more weight to notes from verified customers and recent notes. Consequently, for a given notice, the weighting factor P is equal to X * Y Or X is equal to 2 if the opinion comes from a verified customer or to 1 if the opinion comes from an unaccompanied customer; and or Y is equal to 1 for a notice of less than 2 years, 0.75 for an opinion between 2 and 3 years, 0.5 for an opinion between 3 and 4 years, or 0.25 for opinion of more than 4 years.

Created in 1999, Free launched its first Freebox in 2002 and its first packages in 2012. With its low prices and offers without commitment, Free has sustainably upset the French telecoms landscape. The operator and internet access provider is still as effective today ? What do free customers think ? Discover all the opinions of free subscribers in this article.

• The essential :
• Free offers internet and mobile offers without commitment and at low prices.
• The operator displays an average of 1.4/5 (Figures collected in November 2022) on the Trustpilot review website.
• Satisfied customers congratulate customer service and broken prices.
• Unhappy customers regret an overly unstable network, whether on their mobile or with their internet box.

Summary of positive and negative opinions of free subscribers

Like most operators, Free brings together many unhappy customers and this feels on the opinions. From the Trustpilot site, the operator has an average of only 1.4/5 (figures collected in November 2022). This is a fairly low note, but it is important to put into perspective.

Indeed, these are generally Discontent customers who will publish notes on the Internet while satisfied customers remain silent and simply benefit from their offer. Thus, the vast majority of operators have very low average On sites like Trustpilot.

In this article, we are developing the opinions of free customers on several elements such as the customer service, prices or network, the goal being to help you sort Among all these opinions and not to fall into the trap of negative internet opinions. But first, find a summary of positive and negative opinions on free.

Free customers: positive opinions

Free groups together 8% positive opinion On the Trustpilot notation site (figures collected in November 2022). It’s little, but as said before, most satisfied customers being silent, this figure is not to be taken at the foot of the letter. If all customers had posted a notice, the number of positive reviews would certainly be higher.

That said, satisfied customers congratulate in particular:

• There Ease of connection of their equipment.
• Network quality.
• The efficiency of customer service.

I am a free subscriber.

I have been a free subscriber since January 2022. For the moment I have a very good experience regarding Free. Equipment received quickly. Satisfactory installation. Available and competent customer stores and service to answer my questions. For the moment I have met very little disturbances. I hope this will continue like this.

Trustpilot review signed Carlok – October 2022

Thank you to this advisor !

I came across an advisor, very professional who made my call to one of her colleagues in order to bring a better solution to my problem. I particularly thank him for this professionalism but also this kindness throughout the exchange. Free, if you go by there, congratulate this gentleman for me !

Trustpilot review signed Sana T – October 2022

Free customers: negative opinions

Unlike satisfied customers, unhappy customers are many To publish opinions on the Internet. They see it as their last recourse after a dispute that has not settled with the operator and the free subscribers are no exception to this rule. Thus, the operator displays no less than 90% negative opinion on the Trustpilot site (figure collected in November 2022).

Unhappy customers regret in particular:

• The quality of customer service who could not solve their problem.
• Problems of connection with fiber.
• Of the equipment that work badly.

Subscriber to Free for 10 days.

5 months of incident tickets yes yes . 5 months ! To tell us: we can do nothing for you ! This after 18 years of faithful to them (Freebox and Free Mobile) !

Trustpilot review signed Sylvie – August 2022

I have to give a star.

I have to give a star, it’s more 0 star for this operator. An operator with a zero after -sales service, if we do not mean that he has no after -sales service. These agents always answer with: “We can’t do anything for you”, and if you ask for a manager, no one will call you. At the time of the sale of their products, they will show you life in pink, but just after the 14 days of withdrawal, you will see another face.

Trustpilot review signed Yassine A – June 2022

Free prices: customers are satisfied with prices ?

Free stood out as soon as he arrived on the telecoms market thanks to its low prices. The operator has indeed marked the spirits by offering prices much lower than those practiced by conventional operators Orange, SFR and Bouygues.

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Free Jechange Service

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Since then, Free has kept the same course of action and continues to offer low cost offers particularly on the side of mobiles with in particular a non -binding package to 2 €/month. Reading opinions on the Internet, we can deduce that these prices appeal to most free customers, even if some regret that promotions are only for new customers.

Former abandoned subscribers

I’ve been at Free for 20 years, but assistance for old subscribers has become horrible. No prices advantages for subscriptions (fibers and phones) and impossible to migrate to a recent box, the assistance responds: “We have no solution, please rely every day on your interface for your migration”. A page turns, Free is no longer ahead of others, there are very good offers among competitors. I know what I have to do !

Trustpilot review signed Guillaume – December 2021

I recommend

Following an offer of 9.99 euros for one year September 2020, set up in 72 hours, very responsive customer service. Internet speed greater than Orange. Personally I am intended to leave Orange for the quality of the network, the equipment, the price.

Trustpilot review signed Wagner – August 2021

What do free customers think freebox and free mobile offers ?

Free customer reviews on adsl and fiber offers

Free offers internet offers with Optical fiber and ADSL. Customer opinions on Freebox offers are very divided. ADSL customers seem to be satisfied, but this is not the case for fiber subscribers. These are, in fact, many regrets flows that are not up to, WiFi that does not always work (problem of WiFi channel, especially in major cities) and slowness with their equipment.

Our Freebox is broken down

Our freebox is broken down, no connection, freebox blocked on step 2 for 4 days. Termination and hotline service, no repair planned in the coming days, despite several calls and reminders. I don’t care ! Very disabling if you work from the house.

Trustpilot review signed Léon – November 2021

FREEBOX 4K Mini problems

In 2021, I am forced to restart my freebox 4K mini because it cannot be akin with my remote control. Every day. Bluetooth is disconnected, the Freebox has big problems of slowness, forced to wait 5 to 10 minutes with each restart while we are in 2021, I recall it. (. ) I don’t recommend freebox at all.

Trustpilot review signed Maine – April 2021

Free ADSL customer since 2007

Currently connected with a 4K Freebox in a small village, I am at 38 mega, the network has always worked well as well as the TV and the phone. My various moves have always gone well and the prices are attractive compared to the competition.

Trustpilot review signed Kevin – April 2021

Free mobile customer reviews on packages

Free customer reviews on operator’s packages are very mixed. Some customers are satisfied, but it is difficult to find them. Most opinions published on the Internet on mobile offers are negative. Disgruntled customers cite flow problems with their mobile internet and a lack of commercial gesture in the event of a problem.

Scam, imprecise

Seriously, it’s starting to get upset. The 5G package does not even provide 5G !! I stay in 4G and sometimes in 4G+ with a lamentable ping. To say that it costs 19.99 €. Big scam. (. ))

Trustpilot review signed Amosty – April 2021

Free never again

A big mistake. We bait you with a promo package, but in fact, it is drooling. Breakdowns every week. No after -sales service or so little. No salesperson. No compensation despite 12 days of WiFi failure in just 2 months. (. ) I go back to my former operator, this operator is a shame.

Trustpilot review signed Dominique – April 2021

What are free customer reviews on the supplier network ?

Whether for the Internet or for Mobiles, the Free network is one of the subjects that divides the operator subscribers the most. Many dissatisfied customers are indeed citing Mobile and Internet network problems To justify their bad grade. One can however imagine that customers who do not have a network problem have just not published an opinion on the Internet.

Lamentable

Really lamentable Freebox network. Their box only works intermittently. I can never watch TV without the image being saturated. Impossible to play the Playsation without a breakdown of the box (. ) to pay 35 € to have such a rotten network, no thank you ! I go to competition.

Trustpilot review signed Quentin – April 2021

Run away

Flee, whether in town or in the Nantes outskirts, the network is zero ! Either I am with a 4G that is ultra bad, not able to read a video in 720p, or I am downright in H and as much to say that it is surely equivalent to the ancestor of 56K in terms of flows ! You will have much better for the same price elsewhere.

Trustpilot review signed Raphael – March 2021

Is Customer Service Free according to the operator’s customers ?

• Technical assistance accessible to 3244.
• A service of Cat Accessible from the operator’s website.
• A visio-conference service, the Face to free, Available from the Free website.
• A address, “Free, national consumer service, 75371 Paris Cedex 08”.

THE customer service from free receives as many negative as positive opinions, Which is already a feat if we take into account the propensity of dissatisfied customers after a conflict to go and publish negative opinions.

Thus, if some customers complain of a customer service difficult to reach and who has not been able to answer their questions, many subscribers congratulate the free advisers who have met all their expectations. It is apparently not for nothing that the operator received the Excellence customer price in 2019.

Excellent after-sales service

It’s been over 9 years that I have been at Free. Their network is not worse or better. I just had a problem with my box. The problem took place on Saturday April 17 and was solved on Monday April 19 morning. Internet is restored and change of box arrived safely and without incident. Very responsive, concerned with satisfaction and customer comfort !
What I find incredible in Free is this responsiveness. Even if they do not immediately give information after the opening of a ticket: they act ! In almost 10 years, I had 3 problems. And the 3 times, fast and effective interventions. I am happy with their services. And when you are good for almost 10 years, it is that fundamentally, you are able to provide good after-sales service. (. ))

Trustpilot review signed LK – April 2021

Big anyhow

True to Free since its inception (4 packages + a subscription to the Freebox Pop), I will give up everything ! More than 10 reminders of technical services since January for defaulting TV services problems. This problem has now become constant and updates are ineffective. We tell you to wait for better days, because pop is not so ! We think we dream ! We pay for a service not rendered. No incident ticket open despite my requests and a technical service that ends the discussion by saying that it will remind you. I would have expected reminders with free. (. ))

Trustpilot review signed Pat – April 2021

How Free positions itself in the face of competition ?

Free is known to offer low prices and offers without engagement. Upon his arrival on the telecoms market, the operator distinguished himself from the competition by indeed proposing offers at prices then never seen. His € 2 mobile package has been talked about in particular at the time of his marketing.

Today, Free only counts on low prices to seduce consumers and highlights other advantages such as Its 4G network coverage For 98% of the population.

Comparative table of Freebox offers against Orange, Bouygues and SFR

The table below shows you how the Freebox Delta, Delta S And Pop position themselves in front of their competitors: the Box Premium And Power of SFR, THE Livebox Up And Orange max and the Bbox Ultym of Bouygues.

Comparative table of Free Mobile Packages in the face of other operators

The following table shows you how the Unlimited free package stands in front of competition. The packages listed below are offered to less than 30 € per month, with at least 100 GB in 5g in France. We note that the Data/Price report of Free is by far the best of the market.

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Free review: Is subscribing to the mobile package is a good idea ?

The company Iliad has been upsetting for 30 years the world of telecoms. Between the fixed internet and then telephony from 2012, Xavier Niel’s company broke the codes to create new standards. In our opinion Free has mainly changed the landscape of competition with two launches.

In 2012, between the non -commitment and its mini price, the Free Mobile package surprised up to historic operators. Faced with this situation, competition has leased its prices, while focusing on MNVO subsidiaries to offer cheaper offers than the Free package and better segment their customers. Thus, SFR created Red by SFR, Orange created Sosh and Bouygues Telecom has founded B & You.

These brands have become for leaders on the mobile forfeit segment without commitment, to the point of sometimes dethroning the Free Mobile Package. Free actually offers two major mobile packages in addition to a third whose offer moves throughout the year.

Unlimited calls & SMS

for 12 months

Data in Europe: 18 GB

Unlimited calls & SMS

Data in Europe: 35 GB

Option (s): 15.99 euros and unlimited data for Freebox customers. € 9.99 for Freebox Pop customers !

2h00 & unlimited SMS

Data in Europe: 50 MB

Free review: Presentation of the mobile package in 2023

“He has free, he understood everything” – As Free Repeat in his advertisements. In our opinion the Free Package has really served as a pebble in the shoe which continues to force in 2023 a competition well established to adapt and to offer cheaper packages via their Red by SFR, B & YOU or SOSH girls brands. However, customers have had a lot to do with free. Thanks to this aura, the Free package brings together more than 13 million subscribers in France, and 4 million in Italy.

Free was able to quickly develop in mainland France, despite a network that remained to be built via a partnership with Orange. Today with 4G and 5G, you can mainly count on Free’s antennas, which deliver a often excellent coverage, including 5g inside buildings.

Free Mobile offers its customers a few bare smartphones (with the possibility of paying up to 4x at no cost), but unlike other operators who increase their gains with subsidies, in our opinion Free prefers to separate the two, simply because That it lowers the price of the Free Package in invoices, that it is clearer and that the customer ultimately realizes savings.

Free review: Price 2023 and characteristics

Since its creation, Free Mobile has always remained on the same credo: to deliver a non -binding mobile plan, which thus leaves real freedom to customers. This is why in our opinion the Free Mobile package is today one of the best packages in France. To better meet consumer expectations, the operator segments its offer in 3 formulas, two of which remain fixed, and the third varies over time.

These three Free Mobile packages respond to 3 different profiles, which allows the operator to seduce more customers. It is also a way to remain clear and transparent over time. Below in this free review you can consult the list of the 3 mobile plans of the operator. If the package at € 2 and that of € 19.99 per month never evolve, the Free series varies very slightly from one week to the next. Indeed, it can vary from a few euros or some gigas.

The 2 euros free package (Free for Freebox subscribers) offers unlimited SMS and MMS, 2 hours of call as well as 50 MB of data. For someone who has a smartphone, this package will quickly show its limits. Indeed, 50 MB no longer represents anything in the use of the Internet. Opening a few emails can quickly become limited. But the offer is perfectly suited to small budgets, or those who wish to open a line for a child, an elderly person, or to receive calls during a real estate sale.

During containment, Free Mobile noted the Data envelope to 1 GB before returning to 50 MB while making unlimited calls. The measure was nevertheless quite exceptional and since the cheapest offer has returned to its initial cannon. Note, however, that at the time of the last update of this page, Free Mobile offers a “Booster option” on the 2 euros package.

The option, billed in € 4.99 per month, has the total price of the package at € 4.99 per month. However in exchange, you benefit from a much more comfortable data envelope of 600 MB as well as unlimited calls in mainland France.

The Free series is the intermediate free package that changes from one week to the next. This mobile plan is the most popular of the operator because it meets the average needs of French in terms of data. It is also in our opinion the best free package. The offer includes by default, unlimited calls, SMS and MMS, between 50 and 160 GB of data in France (including 5-20 GB in Europe depending on the period) for a price of € 12.99 per month (Serie Free 110 GB, May 2023).

You should nevertheless know that you can only stay on this package for a period of one year. Beyond that, you will be automatically migrated to the Free 5G package at € 19.99 per month.

The most expensive free 5g package is offered, we told you at € 19.99 per month or € 15.99 per month for freebox subscribers. At this rate, you have access to the operator’s 5G connectivity within a fire limit of 210 GB per month (25 GB per month usable in 4G in Europe and in more than 70 destinations). Everything else, whose calls and SMS/MMS is unlimited.

Free + Freebox reviews: Winning combo in 2023 ?

You have noticed, fixed internet subscribers have some small advantages as most operators do. In our opinion Free Mobile associated with a Freebox package has the advantage of leading to much lower invoices than if you opt for the same scheme in competition. For example, if you have a Freebox Pop subscription at € 15.99 per month, you are entitled for free to a normally billed line € 2 per month.

The Free 5G package costs only € 15.99 per month, for a large total of 32 euros monthly all inclusive. And for the trouble, the Internet becomes unlimited in 4G and 5G. You can also find our guide on freebox packages here. The Freebox Pop package is the most popular, because it is the cheapest package of the ISP – it delivers the same reductions as the most expensive packages. The Freebox Delta is the ultimate with an increased speed, and a TV player with speakers designed by the Luxury Devialet equipment supplier. But necessarily it is much more expensive.

Apart from the 2 new freeboxes which are without obligation (but which are also more expensive), all the old free internet boxes imply that the customer is committed over a period of at least 12 months. If B & You has overlooked the boxes, this is not the case of Red by SFR which adopts the same approach as for its package. It highlights a single box, without commitment, with a price that hardly evolves.

In our opinion the Free Package enjoys good 4G/5G coverage in town in 2023

A critical point in all our analyzes concerns the quality of the network. And in our opinion free mobile is not necessarily the best from this point of view. Indeed, if in our opinion Free Mobile has made real efforts in recent years to develop its own networks, it is not yet quite as good as Orange, Bouygues Telecom or SFR. It all depends on technology.

3G is hardly a subject at Free Mobile, because the network is actually at the end of life. In our opinion Free has rather invested in 4G and 5G antennas, and also enjoys frequencies among the most convenient for an operator: the 700 MHz band, which simplifies the deployment by reducing the number of antennas , while allowing to cover the interior of buildings well. Unlike other operators, with, in our opinion, Free Mobile will hang 5G in most cities and major highway.

Note, however, that the network is not as good in the countryside, where there are still white or very poorly covered areas, especially in the large diagonal of the vacuum that extends from northeast to southwest. That said, in our opinion Free makes a lot of effort to deploy new antennas and provide better service. Things are therefore improving little by little.

In our opinion Free is still much more practical in town where you will not notice any difference with competition. For those who remember the Free Mobile Package in 2012, the situation has changed for the best – since today it is difficult to blame free mobile in dense areas in dense areas.

What about the quality of the 5G reception ? The Free Mobile 5G package relied on the most successful network in France when it was launched. That said, the 5G of Free relies on antennas that emit in the 700 MHz band, which is considered the low -end of 5G. The other operators focus on the 3.5 GHz band which delivers better flows and which some prefer to qualify as “real” 5G. In our opinion Free is therefore faster, but it is not 5G ultra-fast. It is a kind of improved 4G ++, for the moment.

In any case, you have no risk with Free: if you take a mobile plan and you are not satisfied, you can terminate at any time. Because the subscriptions are without acknowledgment of duration, we can instantly terminate if the quality of the network (3G, 4G and 5G) is not up to it.

Conclusion: To subscribe to the Free Package in 2023 is pretty good plan

The growth in the number of mobile subscribers in the Free Package has surprised up to historic operators. However, whether on the Internet box or on the package, in our opinion Free Mobile has turned the market upside down in the interest of the French: he forced competitors to adapt by offering lower prices, without that n Reduced the overall quality of the network, reception or infrastructure. Think about it: France even allowed itself to be one of the first countries to offer 5G !

If overall, Free Mobile does not always have the same network coverage as Orange, Bouygues Telecom or SFR, in our opinion Free Mobile remains a good choice in an urban environment (even if in rural areas, it’s a bit less true). With very advantageous prices and non -binding and flexible offers, in our opinion Free Mobile maintains Xavier Niel’s promise never to “press customers like lemons”.

And for the moment, the least we can say is that the promise seems rather held. To date, Free Mobile still only offers three packages, two of which the operator has always offered at the same price, and a special series that allows you to enjoy good deals all year round. On the one hand, free mobile side always offers its package at 2 euros – which is even offered free for freebox subscribers.

On the other, the old “unlimited package” goes to 5G / 4G+ with a generous data envelope of 210 GB, and access one of the 5G networks which best enters buildings and which offers date the ‘One of the best covers in France. In our opinion Free markets a 5G sometimes a little slower than at other operators. But you can enjoy it in more places, always with such an attractive price.

And as since then, Freebox subscribers are again spoiled with a reduction of around € 5 per month on the normal rate. In our opinion Free is therefore synonymous, as always, of promises held. But beware, because the market adapts. While the unlimited free package was the great reference in 2012, the competition was able to review its copy. Which invites all consumers to be very attentive to what is also happening in competition.

Today, it seems that the market is changing dynamics, with a raising of prices on certain offers, or the implementation of limits including at Free. For example, the operator introduced a data limit in Fair Use On the unlimited package with the transition to 5G. Even if it must be admitted that 210 GB of data are more than enough – to give itself a point of comparison is almost the monthly average of what a home of three people consumes via residential internet access.

In our opinion Free must have, like any operator who should be, buy at a high price of 5G frequencies and put the billions of euros necessary to concretize the arrival of 5G. We can imagine that this impression will strengthen in the coming years over the arrival of new network technologies and the strengthening of competing offers.

The fact remains that the Free Package has currently remained on the same creed and that Xavier Niel does not seem to break the promise of low price and quality offer formulated from the beginning of free mobile packages.

Over time, in our opinion, Free is therefore one of the best choices for the value for money in mobile plans-and loyalty to a commitment to always deliver low prices. Conversely, competition generally offers better quality of service, especially in low dense areas, but practical for this much higher prices, the price of which is revised upwards each year by small keys.

And you, what is your opinion on free ?