How to restore your material and your box to free

By exceeding this period, you expose yourself to Non -return costs.

Find, download and use a freebox return voucher

You want to terminate your subscription and change your internet offer ? Once your free termination has been carried out, you must return all the freebox equipment that you have benefited the operator. Where to find the free material return voucher ? How to download your Freebox return voucher, print it and use it to make your referral ? How to have a free -box return voucher for free ? Here is all you need to know.

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• The essential
• To obtain a Freebox Return Good, You must terminate your subscription and then contact 3244.
• The Box Free Box Return is available 72 hours after your request, On your free subscriber space.
• Your Return Material Return Freebox must be glued to your return package including all free equipment.

How to get a free return voucher ?

Step 1: Call free customer service at 3244

You ask yourself How to receive a free return voucher ? The first thing to do is to contact Free Customer Service by calling the Free number, that is to say 3244:

• To express your wish to terminate your Internet access provider.
• To recover your freebox return voucher.

During your call, the free advisor will indicate the procedure to follow with precision, so that you can find and Download the Freebox Return Voucher But also so that you make your equipment referring according to the procedure.

Step 2: Refit your free internet subscription

Now that your operator is notified, you can terminate your Freebox Internet offer.

For this, you have two possibilities:

1. EXERFICE to change internet service providers : In this case, you do what is called a termination with number portability . This method is advantageous for two reasons. The first is that you keep your fixed phone number, and the second is that you have almost no approach to carry out . Indeed, you just need to call the 3179 In order to recover your Rio code and transfer it to your new operator. From there, it is your new supplier that supports all the termination procedures.
2. Terminate without change of offer : In this case, you must recover the free termination address from customer service during your call, then send a letter of termination mentioning your name, your first name, your free identifier as well as your reason for termination and the date on which You want your contract to end. If there is a period of 10 compulsory days, you can make a request to put an end to your offer later, that is to say at the end of the month of your termination request.

Here’Free termination address ::

Publispatch
Free termination
BP 40090
91003 Evry Cedex

Step 3: Recover your return voucher Freebox 2022 from its subscriber space

Following your call for free customer service, you can find the Free Material Return in your subscriber space, within 72 hours .

To recover the free return voucher to print, do as follows:

1. Go to the Free website.
2. Click on Subscriber space At the top right of your screen.
3. Connect with your Free identifier and your associated password.
4. Access the section My subscription.
5. Click on Download Freebox Return Good.

Once the Return good Freebox 2022 Downloaded, you can print it.

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Compare the best offers 2023 on 09 71 07 95 18 Free Selectra Service

How much is a free return voucher to print ?

The Freebox return voucher is completely free .

It is supplied with a return form, which serves as a termination letter, so that you can return all the free equipment free Following your internet termination.

The only ones possible costs that apply are non -return costs if you do not return equipment or if it is in poor condition.

It’s the Transporter UPS Access who takes care of delivery to free.

You must therefore find a UPS point near you to take your package there.

What are the free return conditions to be respected ?

How to prepare your freebox return package ?

Once your Free Return Freebox Printed, you must stick it on a cardboard in which all the Freebox equipment is located.

Here are the conditions to respect:

• The cardboard must be closed with adhesive tape.
• The cardboard used should not include other registrations so as not to mislead the carrier.
• All free equipment must be present in the package.
• All free equipment must be in good physical and functional condition.

Once your package has been placed in UPS, Free will inform you by email of his return status.

What are the free equipment to return ?

Here are the various equipment to return according to the Freebox offer you have subscribed. Do not forget to also return the power cables or HDMI.

The table below also presents the expenses debited in the event of non -restitution one of the Freebox equipment. Note that the return of equipment in poor physical condition or operating also exposes you to costs.

Freebox offers referenced free of charge and classified by decreasing prices.

If the POP Player is included automatically with the Freebox Delta offer, you have the possibility ofBuy or rent Le Player Devialet. In the event of purchase of the Devialet Player, it belongs to you, so you don’t need to return it to Free and you can keep it with your new offer.

What is the freebox return time ?

Once your termination request has been completed and your Freebox Return Good downloaded and printed, you have a 15 days After the end of your contract to restore Free equipment to your supplier.

By exceeding this period, you expose yourself to Non -return costs.

How to contact Free Customer Service ?

Contact Free by phone to terminate

To reach the Free Customer Service And thus terminate your offer and request your freebox return voucher, just call the 3244. The waiting time during your call to 3244 is free From your Freebox line or your mobile line Free. The cost of the call is equivalent to that of a local call.

The Free Service is available every day, Monday to Sunday, and from 7 a.m. to midnight. On the other hand, you cannot join Free Customer Service from December 24 to December 26 and from December 31 to January 2.

Once your call is made, just be guided according to the choices offered by the voice server. During your call, select the choice Termination Then wait before being put in touch with a free advisor.

The latter is likely to ask you for the following information:

• Your name.
• Your email.
• Your postal address.
• Your freebox customer number.

You can also reach Free Customer Service when you are traveling abroad, composing the +33 1 78 56 95 60.

Contact free assistance in the event of a problem

If you are having a technical problem, a concern when applying for termination or to recover your freebox return voucher, you can contact free assistance:

• Via the face to free service : this is an Assistance Service in Visio, that is to say through a video call, available on the Free website, in the section Contact us.
• Via social networks : Free has different pages of social networks such as Facebook, Twitter, etc., Through which you can get in touch with a free advisor in private message .
• Via free online assistance : Free provides an assistance page, on which there are a large number of articles and practical sheets to help you solve your concern by yourself .

You want to compare Freebox offers ?

Free Jechange Service
Contact a partner advisor on 09 71 07 95 18 Free Selectra Service
Updated on 08/08/2023

Emmanuelle is in charge of the creation of guides, news or even pages dedicated to the free operator.

How to restore your material and your box to free ?

You have decided to terminate your Internet contract at Free or your equipment is defective ? From now on, you must return the equipment to the operator. What are the steps to follow to return the freebox equipment ? What delay do you have for the return of the equipment ? What happens if everything is not returned to the Internet supplier ? All the modalities linked to the return of free material below.

Discover our file to learn all about the termination of a free offer.

1. The context of the return of Freebox equipment

For what reasons to restore its freebox material ?

Several reasons can require the return of your internet equipment to the operator Free:

• moving ;
• a simple termination of the contract;
• a change of Internet access provider (ISP) with portability;
• migration to a new Freebox offer;
• Defective equipment to exchange.

The different Freebox subscription formulas

Here are the Freebox packages available for its Internet + Telephone + TV subscription:

• Freebox Delta;
• Freebox Delta S;
• Freebox Pop;
• Freebox Revolution with TV by Canal;
• Freebox Revolution;
• Freebox Mini 4K;
• Freebox Crystal in unbundled area;
• Freebox Crystal in non -unbundled area.

The freebox material list to restore

Depending on his freebox subscription contract, the Material made available to the Freenate Customer may vary slightly. For each package, Free sends its subscribers a server and a freebox player.

For the rest, here is the list of equipment to be returned in the event of termination, change of offer or breakdown:

• The WiFi repeater;
• the remote control ;
• Freeplug;
• the CD/DVD/BR player;
• The gamepad;
• The Femto case;
• The Adsl case;
• the fiber box;
• The fiber kit.

2. Reference of equipment to free: information and advice

What are the conditions required to return the material Freebox ?

Depending on the general subscription conditions in force at Free, the equipment made available must be returned “in a state specific to a new marketing’And accompanied by all accessories (network and video connection such as cables, adapters, etc.).

What address free to return the material ?

Free equipment must be returned to the following address:

Freebox termination
Publishing
6 Rue Désir Prévost
91075 Bondoufle.

What is the deadline to make the equipment ?

In case of withdrawal, The equipment must be returned at the latest 14 days After the withdrawal notification.

As part of a termination of the Free Subscription or a portability, the subscriber has a period of 15 days Following the end of the contract.

3. By what means to send the equipment to free ?

Is the free material referral ?

No. There was previously a sending good provided by Free. The customer must now get rid of the shipping costs To turn over the freebox equipment. These costs depend on the type of transport and the weight of the package.

The return package Freebox

If you can do it, return the equipment to the original free packaging. Please note, the more boxes you ship, the more the overall weight increases and the more the shipping costs are significant.

Solutions to restore equipment

There are no specific rules concerning the restitution solution used. You have the choice among all parcel shipping services On the market: Colissimo (La Poste), Mondial Relay, Chronopost, Relais Colis, Fedex, Ups, Boxtal.

4. Costs in the event of non -return or degradation

Why adjust penalties to free ?

As indicated in the CGV of the operator, free invoice of Package allowances to the subscriber if the equipment:

• is not returned within the time limits;
• presents a bad working order;
• has undergone a deterioration attributable to the customer.

Non -return costs of the Free Server by subscription

Server Freebox Pop	150 €
Server Freebox Delta and Delta S	400 €
Server Freebox Revolution	250 €
Server Mini 4K	200 €

Non -return costs of the Free Player by subscription

Player Freebox Pop	100 €
Player Freebox Revolution	250 €
Player Mini 4K	200 €

Non -return costs of other equipment

Pop wifi repeater	80 €
Remote	from 20 to 50 €
Freeplug	from 40 to 50 €
CD/DVD/BR player	50 €
Joystick	10 €
Femto box	100 €
Adsl box	150 €
Fiber	90 €
HD TV box	200 €
HD Light TV box	150 €
Fiber kit	130 €

5. All our guides around free termination

Our guides support you in your approach to terminate the operator’s services.

• Free € 2
• Free termination in the event of death
• Free Internet package termination
• Free termination fees
• Free mobile insurance termination

• Free Mobile Package termination
• Free Delta Box termination
• Free mobile termination letter
• Mobile termination Free – 5 points

Send your termination letter by registered mail, without getting around

• In partnership with La Poste
• Service available 24 hours a day, 7 days a week
• No more trips, you save time !

Recall Freebox and return your equipment in 2 minutes

• Take our letter model with the Internet supplier name and thetermination address corresponding corresponding.
• Update and enter your request by indicating your complete contact details, your Free Subscriber and the reason for termination of the contract.
• Proceed with the payment and sending of mail by registered letter with AR From your home. The LRAR is printed by post and handed over to the termination service of the operator Free.

In partnership with

Send your termination letter by registered post,

without moving ! in 2min