ESIM available for business fleets | Orange business, esim orange: subscription and activation of a virtual SIM

ESIM Orange: subscription and activation of a virtual SIM

When this procedure is launched, subscribers do not receive a SIM card at their home. They can directly benefit from their orange mobile plan by Flashing the corresponding QR code.

ESIM available for business fleets

ESIM and all its advantages are now landing on the B2B mobile market, replacing the physical SIM card.

Embedded Sim, or ESIM, is a digital SIM card that downloads to your mobile terminal and allows you to access your Orange Services universe.

From SIM to ESIM in a few minutes
Compatible with all orange offers, it is used as a conventional SIM card and offers the same capacities. What changes is that the user no longer needs to wait for the arrival of a physical sim card: just activate an online personalized profile to make calls and connect to mobile networks instant. ESIM, available on certain smartphones and tablets/PC [1] Apple compatible, As of today, presents several advantages for employees in their mobile experience.

Simple and fluid management
In addition to offering simple and fast activation, it is possible to reconcile professional and personal uses without having to juggle between two terminals. And the space traditionally occupied by the physical sim card can be used when traveling professionals abroad for an additional data subscription or the personal subscription of the user. For mobile fleet managers, this is the prospect of simpler, more fluid, and completely dematerialized management.

For the implementation of ESIM on the subscriptions of your mobile fleet, we invite you to connect to your business area business.

[1] iPhone XR, XS, XS max smartphones (from iOS 12.2), Tablets/PC iPad Pro latest generation, iPad Air 3rd generation, iPad mini 5th generation, pro LTE 5 surface

ESIM Orange: subscription and activation of a virtual SIM

Subscribe an ESIM at Orange

Since 2020, Orange has offered ESIM compatible packages at different prices. These subscriptions can be taken out in an open pack, with or without mobile. They allow you to use the chip already present in a smartphone or a connected watch. Here’s how to benefit from ESIM Orange:

  • Subscribe a mobile package compatible with this type of SIM card.
  • Request a virtual SIM from the operator.
  • Activate the chip thanks to the QR code provided by Orange.
  • Create and save your ESIM profile.
  • Add a connected watch option if necessary.

ESIM compatible packages at Orange

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The content of this page was verified by an editorial expert on the date of 04/07/2023

The Orange mobile phone operator offers several mobile packages. These are all compatible with ESIM Orange. Consumers can therefore subscribe to the phone subscription of their choice and apply for ESIM when ordering. Once the purchase is made, all you have to do is activate the virtual SIM card. Here are all the details to subscribe to your mobile package and activate your ESIM Orange card.

How to have an esim with orange ?

Since the invention of ESIM, consumers no longer necessarily need to add a physical sim card in their phone. Mobile operators quickly adapted to this new technology and now all offer ESIM packages. Orange adopted this technology in 2020, even if it still offers physical sims. Customers therefore freely choose between the two solutions. Here is How to take advantage of ESIM Orange.

Orange and the different ESIM card offered

Orange makes a more than interesting proposal in terms of virtual SIM card.

The packages with ESIM marketed by Orange

To take advantage of an orange virtual SIM card, just subscribe to any operator’s mobile package. Its range currently has seven, presenting All an ESIM compatibility. Whether unlimited or not, these mobile subscriptions can work with a Embedded Sim On compatible smartphones, connected watches and tablets. Once the order is placed, just follow the ESIM card activation process.

Orange offers A wide choice of ESIM packages in 4G as in 5g. If the user wishes to subscribe to a connected watch subscription, it is advisable to choose formulas above 100 MB of data. Indeed, this device requires an average of 500 MB at least to operate. Orange entry -level can therefore be insufficient for this type of use.

If you exclude connected watches, all orange mobile packages work perfectly with any ESIM compatible smartphone. Consumers thus remain free to Choose according to their budget or other criteria. The volume of communication or international call areas often represent determining criteria.

To benefit from an ESIM Orange, new customers must:

  • Check the box corresponding to ESIM, instead of a classic SIM card, if they order their mobile online package;
  • report to the advisor their intention to opt for an ESIM card if they order in store.

from € 2.99 /month

When this procedure is launched, subscribers do not receive a SIM card at their home. They can directly benefit from their orange mobile plan by Flashing the corresponding QR code.

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Orange: how to go from a classic SIM to an esim ?

At Orange, new customers are not the only ones who can switch to ESIM. Long -time subscribers can also migrate to an Orange ESIM Thanks to their customer area. This interface allows them to manage all the elements of their contract, including their SIM card. However, the process turns out to be slightly more complex than a check box.

First, it should be noted that the phone and the mobile package must be functional. Indeed, when requesting transfer to ESIM Orange, the operator sends a confirmation SMS. This security code is essential to finalize the procedure. The customer must therefore leave his physical sim card in his phone time to send your request.

Orange customers can change for a virtual sim by following these steps ::

  • Connect to your Orange customer area and choose the right mobile line;
  • Go to the “Change SIM/ESIM” card section;
  • Select “Activate your ESIM”;
  • Remember the conditions of the offer and accept them;
  • Enter the security code received by SMS;
  • Validate the procedure.

The cost of the Orange virtual SIM card

The transition from one virtual sim to another is free at Orange. On the other hand, when the customer has only a conventional chip, he must pay activation fees. These costs amount to 10 € for each change of physical sim in Esim Orange. Subscribers wishing to use several numbers on the same SIM card also pay € 10 for each of them.

Install and activate an ESIM Orange: how to do on Apple, Android devices and connected watches ?

Make the request for an orange virtual SIM is not enough to complete the transition. Classic SIM users must Activate ESM to finalize the procedure. Without this step, theEmbedded Sim contained in the phone remains in dormant. It is then always the operator’s chip that operates the mobile plan. It is therefore advisable to know the method to activate an ESIM Orange.

Activate your ESIM Orange card on a compatible smartphone

In most cases, ESIM Orange is used on a smartphone. There has been no shortage of compatible models since 2018, but do not exist before this date. Consumers must ensure that their device has a Embedded Sim first of all. If this is the case, here is how they can activate this chip with their orange package.

How to activate ESIM Orange on an Android phone (Samsung, Huawei, Oppo) ?

The biggest Android smartphone brands are now compatible with virtual sim cards. However, to activate an ESIM Orange on an Android phone, you must follow specific steps. Here is what to do ::

  • Go to the parameters of your Android phone then to the SIM card management section;
  • Select “Add a cell package” and flash the QR code available on the Orange Customer area;
  • Downloading the ESIM Orange profile automatically launches if the phone is connected to the Internet.

Android devices compatible with the ESIM of Orange are as follows: All Samsung Galaxy models since 2018 (Fold, Fold 2, Fold 3 5G, Z Flip & Z Flip 5G, Z Flip 3 5G, S20, S20+, S20 Ultra, note 20, note 20 Ultra, S21 5G, S21+ 5G and S21 Ultra 5g), the Google Pixel 3, Pixel 3XL, Pixel 4, Pixel 4XL, Pixel 4A and Pixel 5, the Huawei P40, P40 Pro and Mate 40 Pro and the Oppo Find X3 Pro 5G.

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How to activate an ESIM Orange card on an iPhone ?

To activate an ESIM Orange card on iPhone, the procedure is similar to that of other smartphones. The handling is always done thanks to the QR code in the phone settings. After opening the “settings” application of their iPhone, users must follow the steps below ::

  • Go to “cellular data”;
  • Choose “Add a cell package”;
  • flash the QR code provided by Orange;
  • Wait for the end of downloading the data by being connected to the Internet;
  • Save profile changes.

Apple devices compatible with ESIM Orange are as follows : the iPhone XS, XS Max and XR under iOS 12.2 minimum, the more recent models of iPhone 11, 11 pro and 11 pro Max, SE 2020, 12, 12 pro, 12 pro Max, 12 mini, 13, 13 mini, 13 pro.

Please note: an activation service open only from 8 a.m. to 9:30 p.m

Orange customers can be faced with certain delays when they wish to acquire an ESIM. Indeed, the operator only manages this service between 8 a.m. and 9:30 p.m. The QR activation code can therefore take a few hours to appear in the Orange Customer Area. It all depends on the hour at which demand is made. Nevertheless, subscribers never wait more than 24 hours.

How to activate ESIM Orange on a connected watch ?

Virtual SIMs are also necessary in the use of connected watches. They liaise between a watch, a smartphone and a mobile package. At Orange, customers must Add the “Multi-Sim Calls & Internet ESIM” option to € 5/month to enjoy. This amount is passed on to the monthly invoice of the ESIM Orange package.

To activate ESIM Orange on a connected watch and subscribe to the “Mult-Sim Calls & Internet ESIM” option, The user must ::

  • Activate your cell package after having twinned your watch with your smartphone;
  • Subscribe the option by entering its Orange identifiers;
  • wait during activation of the ESIM profile;
  • Complete the configuration of the connected watch.

The Multi-Sim Calls & Internet ESIM option includes Some conditions of use. For example, the customer must wait for his number to be put into service by Orange to benefit from it. The operator also requires that the subscriber has an unlimited calls, including volte and vowi-fi.

ESIM Orange is available for the following connected watches : Samsung Galaxy Watch 4G, Watch Active 2 4G, Watch 3 4G and Watch 4 4G, Oppo Watch 4G, Apple Watch Cellulaire, Fossil Gen 5 LTE, Montblanc Summit 2+ and Mobvoi Ticwatch Pro 3 LTE.

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Orange virtual SIM card breakdowns and problems

After asking and activating an orange ESIM, several problems can arise. ESIM packages use the same breakdowns as those who opt for conventional fleas. Indeed, virtual SIMs do not prevent customers from undergoing network breakdowns. So you have to learn to identify incidents more precisely linked to an orange esim.

Transfer your virtual orange sim from one mobile to another

THE renewal of an esim For another ESIM is free at Orange. He intervenes in particular when the customer wishes to change smartphone. In this context, the subscriber must again activate his mobile plan on the device. Only this manipulation allows you to use the chip integrated into the model. It is also necessary to delete the ESIM profile of the old phone. All these steps must be carried out in a specific order To avoid any problem.

During an ESIM renewal, Orange recommends:

  • not to erase the ESIM profile of a device as long as the mobile package is not transferred;
  • to go through the customer area to request a renewal of the virtual SIM;
  • to use the QR code provided then to activate its offer on its new mobile;
  • to validate and save your new ESIM profile before deleting the old.

Thus, the change of phone represents a more complex approach with an ESIM. You should not be mistaken by deleting data essential to the operation of its mobile package. However, the virtual SIM gives an interesting advantage to the subscriber. It allowsAvoid breakage or loss of the chip when transferring.

All adviceTHEpackage .Fr

Before selling or giving your old device, you must make sure you reset it. In this way, the new owner will not be able to use the registered esim profile. If a customer forgets to delete his profile, his mobile plan could be usurped. Orange does not take responsibility for this type of oblivion.

Identify the source of an ESIM failure with an orange mobile plan

When a breakdown on the orange network arrives, internet users do not fail to report them. Sometimes some of them can blame their esim thinking that she is causing the incident. It is advisable to remain cautious in the face of this type of accusations. Indeed, the Virtual Orange SIM presents No more risks than traditional fleas.

The real disadvantages of ESIM cards have already been mentioned above. They involve an investment of € 10 during tilting and some technical manipulations. Nevertheless, when customers comply with the procedures described above, they meet unusual. The breakdowns then come from the operator or the smartphone, but not from the SIM.

To precisely identify the source of a telephone problem, it is necessary:

  • to restart the mobile to ensure that everything works;
  • to reset the device if it no longer responds;
  • to access the settings to configure the APN of your phone in the event of a network failure;
  • to verify the absence of generalized failure at the operator;
  • to delete then to reactivate the ESIM profile in case of doubt.

If all these techniques do not give a result, there is still an appeal. Orange customer service is available to subscribers to resolve incidents. It can diagnose an ESIM problem and propose various solutions in order to remedy it. Advisers can be reached by phone, Internet or in stores.

What numbers can we reach Orange customer service ?

In the event of a problem with an ESIM Orange, the customer can contact the operator. The most recommended number is 3900 from an orange mobile line. Better to avoid going to store for this kind of problem. Solicitation by email or chat works just as well.

Termination of an Orange mobile package with virtual SIM option

A last approach remains to be mentioned when talking about ESIM Orange packages. This is the termination of this type of mobile offers, with or without commitment. These two cases represent two different modalities of contractual termination. However, the detention or not of a virtual SIM does not influence the process.

A subscriber who has subscribed without obligation may Easily terminate its ESIM Orange offer. It is enough for him to share his decision with the operator, via Orange customer service or his customer area, or to change the phone subscription. A subscription from a competitor by asking for the portability of the number is enough to alert orange. The two operators then manage the tilting from one subscription to another. Contractual termination can occur at any time, without justification.

Conversely, when the customer is engaged for 12 to 24 months, the approach is more complex. The Chatel law authorizes consumers to terminate at a lower cost after a year. However, they still have to pay rather substantial costs. Their amount depends on the remaining commitment duration in the contract. ESIM Orange does not influence this calculation at all, positively as negatively.

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